Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to hi... Se mer
Took my son for a wheelchair appointment today as his is getting a bit small and the lady we had was very helpful & knowledgeable and asked a lot of questions to make sure we got the most suitable ch... Se mer
Företaget har svarat
Simon rang before he arrived to check the location of the wheelchair users. He was able to fix both wheelchairs and looked at a third. Simon was very helpful and gave us an update on other jobs. We... Se mer
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Företagsinformation
Skrivet av företaget
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Kontaktuppgifter
Unit 11, Westfield Road, CH44 7HX, Wallasey, Storbritannien
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,9
Utmärkt
822 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sean Taylor from Ross care visited…
Sean Taylor from Ross care visited today to fix the arm on my power wheelchair . He phoned to let me know he was on his way , prompt and did a great job ,thanks
7 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Pauline, thank you for your review. We’re pleased to hear Sean kept you updated on his arrival and was able to resolve the issue promptly for you. We’ll pass your kind feedback on to the local management team and Sean directly.
Excellent customer service by Gary Thompson
Gary Thompson visited to replace the leg straps on my wheelchair and whilst he was here he also adjusted my brakes. He phoned to tell me an approximate time of arrival. He was punctual, polite and courteous and very friendly. Nothing was too much trouble.Honestly I would highly recommend him and would request Gary Thompson for any future repairs. His customer service skills are outstanding. Please send him my thanks.
7 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Gill, thank you for your fantastic feedback. We’re delighted to hear Gary provided such outstanding customer service and took the time to help with both the repairs and adjustments to your wheelchair. We’ll ensure your lovely comments are shared with the local management team and Gary himself.
From the first phone call to the…
From the first phone call to the engineer visit everybody was so helpful and very friendly
The engineer was a very polite and happy chap and I felt very at ease
7 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Stephen, thank you for your kind review. We’re so pleased to hear both our customer service team and engineer made you feel at ease and provided such friendly support throughout.
Your representative Sean Taylor
Your representative, Mr Sean Taylor, was patient, attentive, kind and professional.
Thank you.
7 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Andrew, thank you for your feedback. We’re delighted to hear Sean provided such patient, kind and professional service during his visit. We’ll make sure your comments are shared with the local management team and Sean directly.
Job done
On time, polite, knows his stuff. Could not be better. Great service.
6 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Sean, thank you for your review. We’re pleased to hear the service was punctual, professional and met your expectations.
Fabulous service.Dave was wonderful in…
Fabulous service.Dave was wonderful in explaining how everything works
5 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Mark, thank you for your lovely feedback. We’re delighted to hear Dave took the time to explain everything clearly and provided such fabulous service. We’ll pass your comments on to the local management team and Dave directly.
i received my power chair and manual…
i received my power chair and manual wheelchairs today. Sean Taylor from Ross Care cornwall depot delivered to me on time and spent valued explanation on how to use the wheelchairs and set them up and gave me confidence in using them both. Thank you Sean, star man
6 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Teresa, thank you for your wonderful review. We’re so pleased to hear Sean took the time to explain everything thoroughly and helped build your confidence in using both wheelchairs. We’ll ensure your kind comments are passed on to the local management team and Sean directly.
review for gary thompson
technician came on time
helped with the repair
did a great job
Gary thompson
6 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Moh, thank you for your review. We’re pleased to hear Gary arrived on time and was able to complete the repair to a high standard. We’ll pass your feedback on to the local management team and Gary directly.
The engineer that delivered my…
The engineer that delivered my wheelchair was so polite and very helpful I am very grateful and impressed thank you so much
6 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Michael, thank you for your kind feedback. We’re delighted to hear the engineer was polite, helpful and made such a positive impression during the delivery of your wheelchair.
Quick ans easy stump board fitting.
The technican Gary Thompson came out to fit a stump broad rest to my wheelchair. The process was quick and easy, and I found Gary to be friendly and well equipped the task.
If you need something sorted I'd say youre in good hands.
6 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Reece, thank you for your feedback. We’re pleased to hear Gary made the fitting process quick and straightforward while providing friendly and professional service. We’ll ensure your comments are passed on to the local management team and Gary directly.
Can’t thank Gary Thompson enough for…
Can’t thank Gary Thompson enough for his exceptional service. He came as promised and fixed my daughters powered wheel chair and gave her back the little independence she has.
6 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Rezia, thank you for your wonderful review. We’re delighted to hear Gary was able to repair your daughter’s powered wheelchair and help her increase independence. We’ll make sure your kind comments are shared with the local management team and Gary himself.
Sean Taylor the technician was very…
Sean Taylor the technician was very quick to not only get back to us. It arrived within an hour. Very friendly and knowledgeable. Could not ask for a better service
5 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi, thank you for your feedback. We’re pleased to hear Sean responded so quickly and provided such friendly and knowledgeable service. We’ll pass your comments on to the local management team and Sean directly.
We booked for two wheelchair repairs…
We booked for two wheelchair repairs and Gary Thompson supported to change them and even went on to fix the handles that were loose
5 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi, thank you for your review. We’re pleased to hear Gary was able to complete both wheelchair repairs and also help with the loose handles during his visit. We’ll make sure your feedback is shared with the local management team and Gary directly.
Gary Thompson fixed a wheelbarrow in my…
Gary Thompson fixed a wheelbarrow in my service and he did an amazing job.
5 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Joan, thank you for your review. We’re delighted to hear Gary provided such great service and completed the repair successfully. We’ll pass your feedback on to the local management team and Gary directly.
Gary Thompson visited us
Gary Thompson visited us, very helpful man and friendly. Went above and beyond with the service provided. Thank you Gary
5 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Naila, thank you for your kind feedback. We’re pleased to hear Gary went above and beyond and provided such friendly and helpful service during his visit. We’ll ensure your comments are shared with the local management team and Gary directly.
Very nice gentleman
Very nice gentleman , who put Tyrone’s wheelchair together . Explained how to get the wheelchair fixed if it gets damaged or goes wrong . Thanks Sean
5 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Sonia, thank you for your lovely review. We’re delighted to hear Sean took the time to explain everything clearly and ensure you knew how to arrange support if needed in future. We’ll pass your kind comments on to the local management team and Sean directly.
I made a call early on Saturday morning…
I made a call early on Saturday morning to the out of hours line & spoke with GARY THOMPSON. He listed to the issues that my son had with his wheelchair & confirmed that he would be able to arrange for it to be looked at. He communicated via text message the approximate arrival time & also again when the wheelchair had been fixed. Excellent communication & great service. Thank you we very much we appreciated the speedy response, which in turn ment my son could continue his daily activities.
2 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Julia, thank you for your wonderful feedback. We’re delighted to hear Gary responded so quickly, kept you updated throughout and was able to get your son’s wheelchair repaired promptly so he could continue his daily activities. We’ll make sure your kind comments are passed on to Gary directly.
Excellent engineer and experience!
Gary Thompson came out to fix my damaged chair and was amazing!
He was smiling and happy despite it being very early in the morning.
He was very personable and I was very happy having him in my home.
What a lovely man!
4 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Katy, thank you for your lovely review. We’re so pleased to hear Gary provided such friendly, professional and reassuring service while repairing your wheelchair. We’ll ensure your kind comments are shared with Gary directly.
I found Gary your engineer very helpful…
I found Gary Thompson your engineer very helpful and professional… a credit to your company.
2 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Kenneth, thank you for your kind feedback. We’re pleased to hear Gary provided such helpful and professional service during his visit. We’ll pass your comments on to Gary directly.
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