Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to hi... Se mer
Very helpful and polite happy to answer our questions also a professional service provided when my wheelchair was checked thoroughly and a return visit to change a wheel and the footplate changed to... Se mer
Took my son for a wheelchair appointment today as his is getting a bit small and the lady we had was very helpful & knowledgeable and asked a lot of questions to make sure we got the most suitable ch... Se mer
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Företagsinformation
Skrivet av företaget
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Kontaktuppgifter
Unit 11, Westfield Road, CH44 7HX, Wallasey, Storbritannien
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,9
Utmärkt
823 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I found Gary your engineer very helpful…
I found Gary Thompson your engineer very helpful and professional… a credit to your company.
2 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Kenneth, thank you for your kind feedback. We’re pleased to hear Gary provided such helpful and professional service during his visit. We’ll pass your comments on to Gary directly.
The purpose of the visit was sorted…
The purpose of the visit was sorted (wheel chair)
Gary Thompson
3 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Ifeoma, thank you for your review. We’re pleased to hear Gary was able to resolve the issue with your wheelchair successfully. We’ll pass your feedback on to Gary directly.
Gary Thompson was so lovely
Gary Thompson was so lovely. We had called wheelchair services during the day and got told they are too busy and to call out of hours at 5pm. Gary got to us within 30 minutes and came to fix 1 chair but ended up helping out with 3. He was very talkative and polite and had a really welcoming atmosphere. Couldn’t thank him enough!
1 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Beth, thank you for your wonderful feedback. We’re delighted to hear Gary responded so quickly and went above and beyond to help with multiple wheelchairs. We’ll ensure your lovely comments are passed on to Gary directly.
Gary Thompson has visited us on a few…
Gary Thompson has visited us on a few occasions and has always been very helpful, nothing is ever too much trouble and he is very polite and patient with our residents.
1 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi, thank you for your review. We’re pleased to hear Gary has consistently provided such helpful, polite and patient service during his visits.
Ajay came out to fix the controller arm…
Ajay came out to fix the controller arm on my power chair, Really difficult repair which needed the arm taken apart & reconfigured after I misjudged the space round a wall!! He did a brilliant job & the chair is back to handling like new
24 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi John, thank you for your great review. We’re pleased to hear Ajay was able to successfully complete such a difficult repair and get your chair working like new again. We’ll pass your kind comments on to Ajay directly.
Mr Sean Taylor,
Mr Sean Taylor,
Came to my property today to pick my Husbands, wheelchair up. He was very polite and helpful, also was very informative with all mine and Hubby's questions. Above and beyond. That's why I've given him a 5 🌟
1 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Susan, thank you for your wonderful review. We’re delighted to hear Sean provided such polite, helpful and informative service during the collection visit. We’ll ensure your kind comments are shared with Sean directly.
Sean Taylor was so professional
Sean Taylor was so professional, and polite. Taking his time to explain everything perfectly and making sure I am comfortable in my new wheelchair. Thank you so much.
1 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi, thank you for your lovely feedback. We’re so pleased to hear Sean took the time to explain everything clearly and made sure you felt comfortable using your new wheelchair. We’ll pass your comments on to Sean directly.
Very kind man and was very helpful.
Very kind man and was very helpful.
He was really polite and friendly
He helped me with setting up my new electric wheelchair the way I liked it
30 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Jez, thank you for your review. We’re delighted to hear the engineer provided such kind and helpful support while setting up your new electric wheelchair.
Sean was very professional and…
Sean was very professional and knowledgable. He was brilliant with the person we support, highly recommended.
30 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Bo, thank you for your kind feedback. We’re pleased to hear Sean provided such professional and knowledgeable service and made a positive impression during the visit. We’ll ensure your comments are shared with Sean directly.
Dave Porter
I had Dave Porter arrive to carry out a service on my power chair.
Dave has carried out maintenance on my chair on several occasions and is always friendly and knowledgeable.
I had an issue with my chair which he resolved.
27 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Stuart, thank you for your review. We’re delighted to hear Dave has continued to provide such friendly and knowledgeable support and was able to resolve the issue with your chair. We’ll pass your kind comments on to Dave directly.
Fantastic service
I had a very positive experience with Ross Care during the delivery of my wheelchair.
Mark Thurling, the engineer who visited from the South West London depot, was extremely kind, professional and patient. He took the time to explain clearly how to safely use the wheelchair and made sure both my daughter and I understood how everything worked before he left.
This support made a big difference to me, especially as this is new equipment that I will be relying on. I really appreciated the care and reassurance he provided during the visit.
Thank you very much.
29 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Alexandra, thank you for your wonderful feedback. We’re delighted to hear Mark provided such kind, patient and professional support while delivering your wheelchair and explaining everything clearly. We’ll ensure your lovely comments are shared with Mark directly.
Excellent service
Excellent service and highly recommended. The repair to my wheelchair was done by engineer Sean Taylor who was polite and very efficient. I've had several repairs and services by this company and would give ten stars if I could!
29 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Patricia, thank you for your fantastic review. We’re delighted to hear Sean provided such polite and efficient service and that you continue to have positive experiences with RC. We’ll ensure your kind comments are shared with Sean directly.
Very helpful fixed my brake temporarily…
Very helpful fixed my brake temporarily and ordered me a new one! Very professional
29 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Gemma, thank you for your feedback. We’re pleased to hear the engineer was able to provide a temporary repair and arrange a replacement brake for you while delivering professional service throughout.
Gary Thompson came today to put new…
Gary Thompson came today to put new wheels on my wheelchair. He was polite,respectful and did a very good job repair. Ross Care triumphs again. Thankyou 😁👌
29 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Val, thank you for your lovely review. We’re delighted to hear Gary provided such polite and respectful service while repairing your wheelchair. We’ll pass your kind comments on to Gary directly.
Nigel was extremely knowledgeable and…helpful
Nigel Wilson was extremely knowledgeable and gave me a lot of time when he came to deliver my power chair. This included setting it up so that it was appropriate to me and giving instruction and advice as to how to use it.All clearly given with time to ask questions etc. He also took me out for a "test" drive . I was particularly nervous about going up and down steep hills here and he accompanied up and down the nearest one which greatly increased my confidence. Thank you!
21 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi, thank you for your wonderful feedback. We’re delighted to hear Nigel provided such knowledgeable and supportive service while delivering your power chair and helping build your confidence in using it safely. We’ll ensure your lovely comments are passed on to Nigel’s manager.
Came out straight away when my electric…
Came out straight away when my electric wheelchair stopped working.fixed the problem straight away.very polite and helpful.very good experience.
28 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi, thank you for your review. We’re pleased to hear the engineer responded so quickly and was able to repair your electric wheelchair promptly while providing such polite and helpful service.
Our engineer today was Gary and he…
Our engineer today was Gary and he was great wery kind and helpful he fixed my sons chair and was just such a nice person
28 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Ms Ward, thank you for your wonderful review. We’re delighted to hear Gary provided such kind and helpful service while repairing your son’s wheelchair. We’ll be sure to pass your lovely comments on to Gary’s manager.
Gary Thompson showed the utmost empathy…
Gary Thompson showed the utmost empathy and expertise in showing me how to use the wheelchair nothing was too much trouble and an adjustment was soon carried out to make the chair more comfortable for my husband
28 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Lin, thank you for your fantastic feedback. We’re delighted to hear Gary showed such empathy and expertise while helping you and your husband with the wheelchair adjustments. We’ll ensure your kind comments are shared with Gary’s manager.
Absolutely amazing
Absolutely amazing. Can not believe the service. I’m from Dorset and on holiday in Cornwall.
Sean Taylor came Letting us know times and when on his way.
Very polite. Nothing was too much. Chair fixed and done within half hour
What service. Thank you.
28 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi, thank you for your amazing review. We’re delighted to hear Sean kept you updated throughout and was able to repair the chair so quickly while you were away on holiday. We’ll make sure your wonderful comments are shared with Sean’s manager.
Excellent service
Darren, the engineer, visited this morning soon after we reported a fault with my wheelchair. He rapidly diagnosed the fault and effected a repair, meaning I am mobile again!
28 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi, thank you for your lovely feedback. We’re pleased to hear Darren responded promptly and was able to quickly diagnose and repair the fault with your wheelchair. We’ll pass your kind comments on to Darren’s manager.
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