Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to hi... Se mer
Took my son for a wheelchair appointment today as his is getting a bit small and the lady we had was very helpful & knowledgeable and asked a lot of questions to make sure we got the most suitable ch... Se mer
Företaget har svarat
Simon rang before he arrived to check the location of the wheelchair users. He was able to fix both wheelchairs and looked at a third. Simon was very helpful and gave us an update on other jobs. We... Se mer
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Företagsinformation
Skrivet av företaget
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Kontaktuppgifter
Unit 11, Westfield Road, CH44 7HX, Wallasey, Storbritannien
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,9
Utmärkt
821 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
POLITE FRIENDLY & KNOWLEDGABLE
Terry Tunesi polite, friendly, accommodating, patient, understanding & relaxed. He waited until we were ready to hoist Mum into the chair fot him to make necessary adjustments. He made Mum laugh. Reassured any issues even small please call and he will attend within 24hrs.
Great experience.
1 juni 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Mikelj, thank you for your review. We're delighted to hear Terry provided such friendly, patient and reassuring support. We'll make sure your feedback is shared with Terry and his local manager.
Speedy puncture repair.
I had a puncture on my wheelchair tyre. I phoned Ross Care and spoke to Lowenna. She said she would talk to her engineers and get back to me. Within 10 minutes she called and told me that Sean Taylor would come to my home as soon as possible. Sean then phoned and said he was on his way. He arrived and changed my tyre's inner tube and checked and pumped up my other tyre. From calling Ross Care to fixing my tyre it was only about an hour. What great service. Well done Sean Taylor and Ross Care.
1 juni 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi, thank you for your review. We're delighted to hear Lowenna and Sean were able to respond so quickly and resolve the issue within such a short timescale. We'll ensure your feedback is shared with them and their local manager.
Giovanni was just brilliant
Giovanni was just brilliant. He comes for a second time and knows exactly what the problem is. He was extremely quick but accurate and precise and really very friendly!
Very professional service!
Thank you for the quick response 🙏🏻
You saved our weekend! 🌺
30 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Nadya, thank you for your review. We're delighted to hear Giovanni was able to quickly identify and resolve the issue whilst providing such professional service. We'll make sure your feedback is shared with Giovanni and his local manager.
Gary Thompson
Gary Thompson - Ross wheelchair services - excellent.
He turned up bang on time, nice introduction and easy style. Knew the opportunities but checked as well on the visit - made the repair quickly and efficiently and took note of further action required and ordered the parts.
Good job Gary - thank you 😀
27 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Martina, thank you for taking the time to share your feedback. We're delighted to hear that Gary arrived on time, completed the repair efficiently and kept you informed throughout the visit. I'll be sure to pass your kind comments on to Gary and the local management team.
Thank you, Sean Taylor
My chair had cut out completely. I rang rosscare and they sent Sean Taylor straight out. He was able to find the fault and fix it and fixed a few minor faults he found too. Excellent engineer. Gave accurate eta and made sure I was set up in the chair again before he left. Rosscare usually provide an excellent service.
28 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Thank you for your review. We're pleased to hear that Sean was able to attend promptly, resolve the issue and ensure your chair was fully operational before leaving. I'll make sure your lovely feedback is shared with Sean and the local management team.
Worse than the NHS service
This company have replaced NHS wheelchair services in Durham.
My family member passed away recently.
It's painful seeing her empty chair. We have been told to contact Ross care to collect it.
They never answer the phone.
27 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Thank you for sharing your feedback. Firstly, please accept our sincere condolences for your loss. We're sorry to hear about the difficulties you've experienced arranging the collection of the wheelchair and appreciate you bringing this to our attention. We would like to look into this further, so please contact us via complaints@rosscare.co.uk with your details and reference your review. I'll also ensure your feedback is shared with the local management team.
Strange how almost all reviews start…
Strange how almost all reviews start with drivers name, almost like it's been driven by a scanner at the end of a delivery, forced 5 star whilst stood in front of the service user is so disingenuous. You should be ashamed and have flagged this practice as the date of the system scanner update is clear.
27 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hello, thank you for providing feedback. Our engineers do proactively request optional feedback, and where possible, aim to capture names so that managers can follow up (whether that's to recognise good practice or investigate issues if they occur). If you have, however, been subject to any pressure, this is a serious matter which we would want to investigate. Please email any details to complaints@rosscare.co.uk to enable us to explore this further.
Gary Thompson visited me today
Gary Thompson visited me today, he was courteous and polite, I found him proficient repairing my wheelchair, also a pleasure having him come to visit.
26 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Simon, thank you for your review. We're delighted to hear that Gary was courteous, professional and able to repair your wheelchair efficiently. I'll be sure to pass your kind feedback on to Gary and the local management team.
Gary listened and once he was done he…
Gary Thompson listened and once he was done he explained what caused the problem and how he fixed it. That was valuable info
26 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Banny, thank you for taking the time to leave a review. We're pleased to hear that Gary listened to your concerns and clearly explained both the cause of the issue and the repair he carried out. I'll make sure your feedback is shared with Gary and the local management team.
Hugh was very friendly
Hugh was very friendly, punctual and quick and efficient with the repair if th wheelchair. Let us know when he was his way to us so we could have the chair ready
22 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Liam, thank you for your review. We're pleased to hear that Hugh was friendly, punctual and able to complete the repair quickly and efficiently. I'll ensure your kind comments are passed on to Hugh and the local management team.
Service with empathy
Gary Thompson visited our services to repair a wheelchair.We knew that probably needs new part and he confirmd our suspicions.
Whoever,it was very important for our resident to use the wheelchair in the weekend so when we explain that to Gary,he found a temporary and safe solution to our problem until the part arrives.He shown empathy and understanding and those are very good qualities for a person in his position,who is dealing with people in care.Thank you so much Gary
21 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Poppy, thank you for sharing your experience. We're delighted to hear that Gary showed empathy and understanding while finding a safe temporary solution to support your resident until the replacement part arrives. I'll be sure to pass your lovely feedback on to Gary and the local management team.
Every thing went very well
Every thing went very well, a very nice and friendly gentleman explained everything very well and made sure Allan was happy and comfortable with his new wheelchair .Thank you
22 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Valerie, thank you for your review. We're pleased to hear that the delivery went smoothly and that everything was explained clearly to Allan, ensuring he was comfortable with his new wheelchair.
Hugh is always helpful
Hugh is always helpful, friendly and welcoming.
He is very professional and knowledgeable
22 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Donna, thank you for taking the time to leave a review. We're delighted to hear that Hugh was helpful, friendly and professional throughout your visit.
Thank you Gary
Gary Thompson helped my wife out of a real emergency, he was quick to arrive, and very friendly and extremely helpful! Great guy!
22 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Ekow, thank you for your review. We're pleased to hear that Gary was able to respond quickly and help your wife during an emergency. I'll make sure your kind feedback is shared with Gary and the local management team.
I needed my camber adjusted on my chair…
I needed my camber adjusted on my chair and Darren was excellent, swift, professional, and very easy to talk to!
22 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Lily, thank you for sharing your feedback. We're delighted to hear that Darren was professional, efficient and easy to talk to while carrying out the adjustment to your wheelchair. I'll be sure to pass your comments on to Darren and the local management team.
Wheelchair services
Sean Taylor came to service my sons wheelchair he was on time and efficient and found him to be very polite and keeps my son wheelchair in good working order
20 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Sharon, thank you for your review. We're pleased to hear that Sean arrived on time, carried out the service efficiently and helped keep your son's wheelchair in good working order. I'll ensure your feedback is shared with Sean and the local management team.
Sean Taylor was amazing really caring…
Sean Taylor was amazing really caring and helpful made sure my mum was ok and comfortable talked her through everything couldn’t ask for better service
20 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Heidi, thank you for taking the time to leave a review. We're delighted to hear that Sean provided such caring and helpful support. I'll make sure your lovely feedback is passed on to Sean and the local management team.
Hugh was very professional told me…
Hugh was very professional told me what he was doing excellent customer service
19 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Tula, thank you for your review. We're pleased to hear that Hugh provided professional service and kept you informed throughout the repair. I'll be sure to share your feedback with Hugh and the local management team.
Excellent service
Terry was very thorough. He made sure I was satisfied with his repair and asked if there was anything else he could help with A+ Appointment was easy to make and manage when I needed to change the date.
19 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Sarah, thank you for sharing your experience. We're delighted to hear that Terry was thorough, helpful and ensured you were completely satisfied with the repair. I'll make sure your kind comments are passed on to Terry and the local management team.
Satisfactory and a job well done by…
Satisfactory and a job well done by Gary Thompson
19 maj 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Zaynab, thank you for your review. We're pleased to hear that Gary completed the work to your satisfaction. I'll ensure your feedback is shared with Gary and the local management team.
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