Rockbrossport Omdömen 

379
•
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Have orderd 3 items now from Rockbros and all items are excellent quality, arrived quickly and were reasonably priced the soft saddle is much more comfortable than the one supplied with the bike the m... Se mer

Betygsatt 4 av 5 stjärnor

I ordered a bike rack for my husband's birthday, and unfortunately the fastenings weren't in the package, but Livia and the team were really helpful and the missing bits arrived safely. Excellent cust... Se mer

Betygsatt 5 av 5 stjärnor

Exceptional quality mitts and representing great value for money in a very crowded product space. Seemingly very well made and designed. time will tell with regard to longevity but they look and feel... Se mer

Betygsatt 1 av 5 stjärnor

Faulty item received. Supposed to be photochromic but the lenses are by default dark grey-blue, even indoors. I immediately emailed the Customer service including pictures of the lenses. They re... Se mer

Företaget har svarat

Företagsinformation

  1. Cykelaffär
  2. också i
  3. Butik med cykeltillbehör

Skrivet av företaget

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

379 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(379)

222 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Good company but take care getting your size correct with the clothing (smaller than expected)

Good product, excellent customer support. Take care with sizing, I ordered a long sleeve cycle top L and it arrived quickly but was too small.
Customer service very helpful, arranged return (free) and a new top in XL. Kept me fully informed.
Unfortunately this had to come from overseas -probably PRC) - and took about 2 weeks to arrive.
Very nice top which fits well.
So, a good company but order a bigger size than you think you need.

17 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Value for money

I wouldn't say my experience was great but , the saddle I bought was an improvement on my Brooks C 13 which I have endured for the past five years and it was less than half of the second hand price I paid for it . Value for money in my opinion.

13 juli 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Top-tube bag 0.6l has poor fixing to frame using single wire loop.

This is for top-tube bag 0.6l with magnetic closure.
It looks smart and the magnetic closure of a semi-rigid bag is good. I dislike the multi colour logo on both sides, and have obscured it with black tape to keep a sleek style.
But there is a design fault in the wire fastening system, which uses one wire on a ratchet wheel to grip both front steerer tube and top-tube loops as one, so fastening grip cannot be adjusted independently. A firm grip requires such tension that the semi-stiff plastic spacer on the floor of the bag buckles up into the storage space. I have removed it, so the bag is somewhat soft, while being firmly held to the frame.
The spacer should be much more rigid to enable more tension in the wire fastening.

3 juli 2026
Omdöme utan inbjudan
Logotyp för Rockbrossport

Svar från Rockbrossport

Hi, thank you for taking the time to share such detailed feedback. We’re glad to hear that you like the overall look of the top-tube bag and the magnetic closure, but we’re sorry that the fixing system did not meet your expectations.

Your comments about the wire fastening system, tension adjustment, and internal spacer are very helpful. We’ll pass this feedback to our product team for review and improvement. Our customer service team will also be in touch to follow up on this issue.

The ROCKBROS Team

Betygsatt 1 av 5 stjärnor

Helmet did not fit well on my son’s…

Helmet did not fit well on my son’s head, no adjustment made it safe. Have contacted for a refund - was told I could get a 10% discount and keep it. Shocking for something that is not safe. Asked for full refund - unsurprised that I have not heard back. Will escalate with my bank as this does not seem like a legit UK company.

6 juli 2026
Omdöme utan inbjudan
Logotyp för Rockbrossport

Svar från Rockbrossport

Hi, thank you for your feedback. We’re very sorry that the helmet did not fit your son properly and that this caused concern about safety.

We take helmet fit and rider safety very seriously, and we also apologise for the delay in our follow-up communication. Our customer service team has now approved your return request and will continue to assist with the return process until this is resolved.

The ROCKBROS Team

Betygsatt 5 av 5 stjärnor

Great Value

Very comfortable cycling glasses which are perfect to cope with the changing light conditions between shade and full sun. Great value when compared to many others on the market.

2 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Saddle bracket assumes parallel metal…

Saddle bracket assumes parallel metal rods on saddle. For me this did not allow for angles under saddle and did not correctly fit.
Bag itself was smaller than expected.

26 juni 2026
Omdöme utan inbjudan
Logotyp för Rockbrossport

Svar från Rockbrossport

Hi, thank you for your feedback. We’re sorry to hear that the saddle bracket did not fit correctly and that the bag was smaller than expected.
To help us check this properly, please contact our customer service team with your order number and a few photos showing the original structure of your saddle rails and the bracket installation position at [service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk). Once we confirm the saddle structure, we’ll do our best to provide a suitable solution.

Betygsatt 2 av 5 stjärnor

Took so long to arrive that I ended up…

Took so long to arrive that I ended up away on holiday still not seen the glasses I bought my Mrs as they have now arrived when we are away , I bought a pair of oakleys at the airport to substitute on my Mrs missing her new pair that took over 10 days to arrive even though it said 3 days when I bought , crap service I’m sure the glasses are good when I see them in a couple weeks.

1 juli 2026
Omdöme utan inbjudan
Logotyp för Rockbrossport

Svar från Rockbrossport

Hi, we’re very sorry your order arrived much later than expected and caused inconvenience before your holiday. We understand your frustration and apologise for the poor delivery experience. Please contact us with your order number at [service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk), and we’ll look into this for you.

Betygsatt 5 av 5 stjärnor

I bought a children’s bike helmet from…

I bought a children’s bike helmet from here, the helmet is great and excellent quality. I originally ordered a small and it was too small so the team exchanged it free of charge of for me, sending another from Europe as they didn’t have any available in the UK. It was excellent customer service. Highly recommend!

29 juni 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Service was good but unfortunately…

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and unable to stop handlebars moving whilst riding despite tightening bolts. Bolts have also damaged the handlebar bracket in the process. Have removed item and will be looking for an alternative. ☹️

29 juni 2026
Omdöme utan inbjudan
Logotyp för Rockbrossport

Svar från Rockbrossport

Hi, thank you for your feedback. We’re sorry to hear that the out-front mount did not fit properly and caused issues with your handlebar bracket. This is not the experience we want our customers to have, especially when it affects riding safety.

Please contact us with your order number and a few photos of the mount, spacers, bolts, and handlebar bracket at [service@rockbrossport.co.uk] We’ll check the issue carefully and do our best to help.

Betygsatt 5 av 5 stjärnor

Good company

Ordered a pair of RockBros folding pedals to try. Swift & painless delivery - sturdy, well-made pedals with, IMHO, a much better folding & unfolding action than the Brompton pedals bought for my partner's Brommie. Did try a ride with the RockBros pedals fitted but unfortunately they're a bit small for my monster feet. Shame, because I really liked them. Wonder if they'll ever do a larger size?

21 juni 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Took a while for customs to release the order.

Took a while to arrive due to customs sitting on the order but the product works well. Rockbrossport were very supportive chasing the order.

29 juni 2026
Omdöme utan inbjudan
Logotyp för Rockbrossport

Svar från Rockbrossport

Hi, we’re very sorry that you received a review request before your order arrived. We understand how frustrating this must be.

Please contact us with your order number at [service@rockbrossport.co.uk], and we’ll check the tracking details for you as soon as possible.

Betygsatt 3 av 5 stjärnor

Good product for what you pay...

The product arrived slowly; it took weeks because nowhere was it stated that it would be shipped from China and not from Europe. I believe there is a lack of transparency, and I will not buy from the official website again. Maybe from Amazon instead, but I’m not sure yet.

23 juni 2026
Omdöme utan inbjudan
Logotyp för Rockbrossport

Svar från Rockbrossport

Hi, thank you for your feedback. We’re glad to hear that you found the product good for the price, but we’re very sorry for the slow delivery and the lack of clear communication.

We normally ship orders from our overseas warehouse where stock is available. Unfortunately, the overseas warehouse stock for your item was temporarily insufficient, so your order was shipped from China instead. We sincerely apologise that this was not discussed with you in advance and that it caused a much longer delivery time than expected.

We understand your disappointment and will work to improve our stock updates and communication. If you need any further help, please contact us with your order number at [service@rockbrossport.co.uk]

Betygsatt 4 av 5 stjärnor

Polarised and photo chromic sunglasses

The glasses arrived in time. They are sturdy and strong as too many off my sunglasses arms have broken in the past.

I love that they change to dark instantly when the weather is bright. I also love that they are polarised to stop glare.

28 juni 2026
Omdöme utan inbjudan

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