Have orderd 3 items now from Rockbros and all items are excellent quality, arrived quickly and were reasonably priced the soft saddle is much more comfortable than the one supplied with the bike the m... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a bike rack for my husband's birthday, and unfortunately the fastenings weren't in the package, but Livia and the team were really helpful and the missing bits arrived safely. Excellent cust... Se mer
Exceptional quality mitts and representing great value for money in a very crowded product space. Seemingly very well made and designed. time will tell with regard to longevity but they look and feel... Se mer
Faulty item received. Supposed to be photochromic but the lenses are by default dark grey-blue, even indoors. I immediately emailed the Customer service including pictures of the lenses. They re... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Kontaktuppgifter
Goethestr. 11e, 15234, Frankfurt , Tyskland
- service@rockbrossport.co.uk
- rockbrossport.co.uk
4,2
Bra
379 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very nice helmet very comfortable to…
Very nice helmet very comfortable to wear only thing i would say the lights arent bright enough could do to be a bit more brighter but its a lovely helmet like it a lot
13 juni 2026
Omdöme utan inbjudan
Fast delivery
Fast delivery, great products which are good value for money. This is why I keep returning back.
11 juni 2026
Omdöme utan inbjudan
Not a great product
Service, delivery and communication were good, but the product isn't great. It seems designed more for asthetics than functionality. Bottles need to be at exactly the correct angle to go into the cage, which isn't easy when on the move.
21 juni 2026
Omdöme utan inbjudan
Svar från Rockbrossport
Hi, thank you for your honest feedback. We’re glad to hear that the service, delivery, and communication were good, but we’re sorry that the product did not meet your expectations.
We understand your point about the bottle needing to be inserted at a precise angle, especially while riding. Functionality and ease of use are very important, and we’ll pass your feedback to our product team for review and improvement.
If you would like us to look into this further, please contact us with your order number and any photos or details of your setup at [service@rockbrossport.co.uk]
Fantastic service from start to finish
Fantastic service from start to finish. Special mention to Livia for her quick responses after a problem with delivery was sorted immediately with no hesitation. The bike holder I ordered is strong and looks perfect on the roof of my car. Very impressed. Will be buying more from this company in the future.
Oliver
19 juni 2026
Omdöme utan inbjudan
Super produit
Comme toujours, super produit et livraison rapide.. Je recommande
18 juni 2026
Omdöme utan inbjudan
A pair of well made cycling gloves took…
A pair of well made cycling gloves , happy to commend them for their robustness
16 juni 2026
Omdöme utan inbjudan
Very happy!
Bit slow delivery...
The product is amazing very happy with it! Easy to use. Ask the team for advice about adaptors before you order, otherwise you have to wait....
I ordered the 2 bike rack. For my bike needed different adaptor but my daughter's doesn't. Both bike can fit with their own locks. Very solid, holds very well.
16 juni 2026
Omdöme utan inbjudan
Good quality and good service.
Delivery was as advised and the products were as advertised, which meant I got what I'd paid for. Good price, good quality and functionality equals good service.
6 juni 2026
Omdöme utan inbjudan
Saddle bag
Great quick service and the products are exactly as described
10 juni 2026
Omdöme utan inbjudan
easy order
easy order, fast delivery and high quality gel fingerless cycle gloves for off road use
2 juni 2026
Omdöme utan inbjudan
easy to uses, easy to shop
Uncluttered, easy to filter to the style / price I wanted - good options with the right pictures and detail
31 maj 2026
Omdöme utan inbjudan
Finally some flat road shoes with no laces!
As someone who hates clipping in, I've been searching for flat cycling shoes with boas for ages and have never found anything that looks like a proper roadie shoe. Until now! I love my new shoes. They're comfortable, grippy (though not as grippy as Five Tens), and I no longer have to worry about shoe laces getting in the way. There are also less questions from my cycling buddies about why I'm not clipping in. Great service and fast delivery. I would definitely recommend.
5 juni 2026
Omdöme utan inbjudan
RAISE THE STANDARD
A good product but price suggest it should be better! The quick-release fixings could be a little smaller to allow easier pass between shoes on peddles and fix position. The paintwork was disappointing as small pitting marks are quite visible. Not what I expected. The carrier doesn’t come with instructions which is fine but the packaging should be more substantial. I am comfortable with purchase but there needs to be clear differences between cheap Chinese competitors. Be careful Rockbrossport and keep quality high!
9 juni 2026
Omdöme utan inbjudan
Svar från Rockbrossport
Dear customer,
Thank you for taking the time to share such detailed feedback.
We are glad to hear that you are generally comfortable with your purchase, but we are sorry that some details did not meet your expectations, especially regarding the quick-release fixings, paint finish, packaging, and instructions.
Your comments are very important to us, as we always want to keep improving our product quality and customer experience. We would really appreciate it if you could contact us with your order number and the specific product you purchased, so our team can better understand the issue and pass your feedback to the relevant product team for review.
Please contact us through the **“Chat with us”** button on our website, or via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)**.
Thank you again for your honest feedback. We truly value it and will take it seriously.
Kind regards,
ROCKBROS Customer Service
Not my first ROCKBROS purchase
Not my first ROCKBROS purchase. Glasses I bought were good. The bell I bought is shit hot. Problem is people on the trails are wankers and just sneer at people on bikes so… save yourself 18 quid and just mow them over.
13 juni 2026
Omdöme utan inbjudan
Two weeks and my order not here
Two weeks and my order not here
They are claiming it’s been delivered (AI)
Now trying to find out through evri.
Poor customer service
11 juni 2026
Omdöme utan inbjudan
Svar från Rockbrossport
Dear customer,
We are very sorry to hear that your order has not arrived and for the inconvenience caused.
We understand how frustrating this must be, especially if the tracking shows as delivered but you have not received the parcel. We have checked our current email queue, but unfortunately we have not been able to locate a previous message from you regarding this issue.
Please contact us as soon as possible through the **“Chat with us”** button on our website, as this is currently the fastest way for us to assist you. You can also email us at **[service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk)** with your order number and any Evri tracking information.
Once we receive your details, we will check the delivery status immediately and help you find a suitable solution.
We sincerely apologize again for the inconvenience.
Kind regards,
ROCKBROS Customer Service
Worst customer service
Worst customer service , sent many emails but no reply.
Left with an expensive paper weight
8 juni 2026
Omdöme utan inbjudan
Svar från Rockbrossport
Dear customer,
We are very sorry for the poor experience and for the lack of timely response.
We understand how frustrating it is to send several emails and not receive a reply, especially when you are still waiting for help with your product. This is not the level of service we aim to provide, and we sincerely apologize.
Our customer service email system has recently experienced a small technical issue, which may have affected some incoming messages. We are working to fix this as quickly as possible.
To help us resolve your issue faster, please contact us through the **“Chat with us”** button on our website. You can also contact us via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)** with your order number and details of the issue.
Once we receive your information, we will check your case immediately and do our best to provide a suitable solution.
Kind regards,
ROCKBROS Customer Service
My order I placed 4 weeks ago was lost…
My order I placed 4 weeks ago was lost in transit. Rockbros re-sent another package after checking with their carriers.
Good communication and prompt responses!
Thanks and well done!
10 juni 2026
Omdöme utan inbjudan
Never responded about a return.
Never responded about a return.
Bought some glasses and they came quickly but were far too big for my head (which is quite big)
Followed returns procedure and emailed them to return within period but they never replied.
5 maj 2026
Omdöme utan inbjudan
Svar från Rockbrossport
Dear customer,
We are very sorry for the inconvenience and for not responding to your return request in time.
We understand that you followed our return procedure and contacted us within the return period, but did not receive a reply. This is not the service experience we want to provide, and we sincerely apologize.
Our customer service email system has recently experienced a technical issue, which may have affected some incoming messages. We are working to resolve this as quickly as possible.
To help us handle your return request faster, please contact us through the **“Chat with us”** button on our website. You can also contact us via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)** with your order number and return request details.
Once we receive your information, we will check your case immediately and assist you with the return process.
Kind regards,
ROCKBROS Customer Service
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