Have orderd 3 items now from Rockbros and all items are excellent quality, arrived quickly and were reasonably priced the soft saddle is much more comfortable than the one supplied with the bike the m... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a bike rack for my husband's birthday, and unfortunately the fastenings weren't in the package, but Livia and the team were really helpful and the missing bits arrived safely. Excellent cust... Se mer
Exceptional quality mitts and representing great value for money in a very crowded product space. Seemingly very well made and designed. time will tell with regard to longevity but they look and feel... Se mer
Faulty item received. Supposed to be photochromic but the lenses are by default dark grey-blue, even indoors. I immediately emailed the Customer service including pictures of the lenses. They re... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Kontaktuppgifter
Goethestr. 11e, 15234, Frankfurt , Tyskland
- service@rockbrossport.co.uk
- rockbrossport.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered a bike stand....The product was…
Ordered a bike stand....The product was easy to install, looks good and is of very good quality.
I would highly recommend the product; especially because of the low price for such quality.
Happy customer
I bought a saddle bag, a mirror and a lock for my bike. The mirror feels very good quality and has worked very well so far, it handles vibration well and has a good field of view. The saddle bag feels good quality. The lock feels sturdy. The order was delivered quickly and I was kept up to date on it's progress. I would happily buy from them again.
Good price
Good price, taking bag on trip soon so will tell then. Transparent label folder on front of bag could be a weak point as plastic seems thinner than rest of bag. Like size and fits well on bike.
Phil
Non existent customer service and…
Non existent customer service and faulty item received over a week ago. Email sent on receipt of product and no response received.

Svar från Rockbrossport
Top Tube bag replacement
My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The issue was dealt with in less than a week, I was very pleased with the speed and efficiency of the outcome.
Waterproof Bike Headlight and Power Bank
I ordered the Waterproof Bike Headlight and Power Bank. I wanted it mainly because my Garmin head unit battery goes flat after a couple of hours. It seems well made and good value - the various light options are great.I’ve used it in the rain a few times and it indeed seems waterproof. I can power my Garmin and have the light on as well. It also came with a type c charging cable which was a nice touch.
The one issue I did have is that it was advertised as having a micro USB output but it actually has type c /lightning outputs so I had to buy an adaptor cable. Apart from that, I’m very happy with it.
i brought a new seat from the rockbros…
i brought a new seat from the rockbros , i did not hold up much hope , as the other seats i brough where not comfidable when riding, i pumped the seat up as insruckted and straight away i felt the diffrance , well worth buying and at a reasonable price to.
Quick delivery not tried the sear as…
Quick delivery not tried the seat as yet, but looks and feels the part,
Really good product and the fit over my…
Really good product and the fit over my variafocals is great.
No slipping and they disguise your glasses perfectly, I normally wear my Oakley with contact lenses but these are a great alternative, I got the black but I’m considering getting another pair in a different colour, would definitely recommend.
Ordered glasses for my son
Ordered glasses for my son. Had an issue with an arm, contacted customer services and hey presto! Within 2 days a replacement pair was provided. What a pleasantly easy experience. Thank you.
Had a problem with the frame on my…
Had a problem with the frame on my polarised glasses
Rock bros sent me new glasses within a week
Brilliant customer service
Glasses are comfortable to wear with helmet and the interchangeable lenses cope well with all light conditions
Rockbros bike carrier
Only one attachment size to fit one size bike ..... But the customer service was brilliant and it was quickly resolved thanks again and would definitely buy more products in future. Used the carrier and is very sturdy.

Svar från Rockbrossport
Reply
Hello
Got a reply from the seller and I can just say that it was VERY professional! It's good to know that we can still find business that know how to honor the client and the industry. Good Job!
Joe

Svar från Rockbrossport
Superb customer service
Genuinely outstanding customer service from Rockbross Sport. Would not hesitate to order again from them. Thanks guys!

Svar från Rockbrossport
Excellent sun glasses
Excellent sun glasses, fit extremely well over my prescription glasses and very light. Excellent delivery service.
Cheep Chinese product,?poor design and…
Cheep Chinese product,?poor design and poor material quality. Light changing lenses do not work.

Svar från Rockbrossport
More stylish but awkward to fit Myopia frame.
I bought these glasses, as I have a different style from Rockbros and I use the myopia frame with bi focal lenses in for long distance and short for seeing my computer whilst riding. These are more sporty and stylish than the frame I have, which I was what I was looking for.
However, when trying to fit the very delicate myopia frame into these new ones, it was very difficult and I struggled. I actually broke my existing myopia frame in the process and had to push out the lenses, install into the new myopia frame, then into the glasses which is a much tighter more close fitting. I managed it in the end but was very conscious how frail the myopia frame is and how much more difficult it was to fit them. Anyways, now all fitted and fantastic new more stylish glasses with myopia vision in.
Excellent website, delivery and quality products
Good website with clear photos of the products. Quick delivery, great products (junior sunglasses), very good quality.
Good company but take care getting your size correct with the clothing (smaller than expected)
Good product, excellent customer support. Take care with sizing, I ordered a long sleeve cycle top L and it arrived quickly but was too small.
Customer service very helpful, arranged return (free) and a new top in XL. Kept me fully informed.
Unfortunately this had to come from overseas -probably PRC) - and took about 2 weeks to arrive.
Very nice top which fits well.
So, a good company but order a bigger size than you think you need.
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