Rockbrossport Omdömen 

378
•
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Have orderd 3 items now from Rockbros and all items are excellent quality, arrived quickly and were reasonably priced the soft saddle is much more comfortable than the one supplied with the bike the m... Se mer

Betygsatt 4 av 5 stjärnor

I ordered a bike rack for my husband's birthday, and unfortunately the fastenings weren't in the package, but Livia and the team were really helpful and the missing bits arrived safely. Excellent cust... Se mer

Betygsatt 5 av 5 stjärnor

Exceptional quality mitts and representing great value for money in a very crowded product space. Seemingly very well made and designed. time will tell with regard to longevity but they look and feel... Se mer

Betygsatt 1 av 5 stjärnor

Faulty item received. Supposed to be photochromic but the lenses are by default dark grey-blue, even indoors. I immediately emailed the Customer service including pictures of the lenses. They re... Se mer

Företaget har svarat

Företagsinformation

  1. Cykelaffär
  2. också i
  3. Butik med cykeltillbehör

Skrivet av företaget

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

378 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(378)

222 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Happy customer

I bought a saddle bag, a mirror and a lock for my bike. The mirror feels very good quality and has worked very well so far, it handles vibration well and has a good field of view. The saddle bag feels good quality. The lock feels sturdy. The order was delivered quickly and I was kept up to date on it's progress. I would happily buy from them again.

23 juli 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Good price

Good price, taking bag on trip soon so will tell then. Transparent label folder on front of bag could be a weak point as plastic seems thinner than rest of bag. Like size and fits well on bike.
Phil

3 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Non existent customer service and…

Non existent customer service and faulty item received over a week ago. Email sent on receipt of product and no response received.

23 juli 2026
Omdöme utan inbjudan
Logotyp för Rockbrossport

Svar från Rockbrossport

Hi, thank you for your feedback. We’re very sorry to hear that you received a faulty item and felt that you did not receive a timely response from our customer service team.

Our team has already contacted you regarding a replacement/reshipment solution. Please kindly check your email inbox, including your spam or junk folder, in case our message was missed. We will continue to follow up and help resolve this issue for you.

The ROCKBROS Team

Betygsatt 5 av 5 stjärnor

Top Tube bag replacement

My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The issue was dealt with in less than a week, I was very pleased with the speed and efficiency of the outcome.

23 juli 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Waterproof Bike Headlight and Power Bank

I ordered the Waterproof Bike Headlight and Power Bank. I wanted it mainly because my Garmin head unit battery goes flat after a couple of hours. It seems well made and good value - the various light options are great.I’ve used it in the rain a few times and it indeed seems waterproof. I can power my Garmin and have the light on as well. It also came with a type c charging cable which was a nice touch.

The one issue I did have is that it was advertised as having a micro USB output but it actually has type c /lightning outputs so I had to buy an adaptor cable. Apart from that, I’m very happy with it.

3 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

i brought a new seat from the rockbros…

i brought a new seat from the rockbros , i did not hold up much hope , as the other seats i brough where not comfidable when riding, i pumped the seat up as insruckted and straight away i felt the diffrance , well worth buying and at a reasonable price to.

3 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Really good product and the fit over my…

Really good product and the fit over my variafocals is great.
No slipping and they disguise your glasses perfectly, I normally wear my Oakley with contact lenses but these are a great alternative, I got the black but I’m considering getting another pair in a different colour, would definitely recommend.

18 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ordered glasses for my son

Ordered glasses for my son. Had an issue with an arm, contacted customer services and hey presto! Within 2 days a replacement pair was provided. What a pleasantly easy experience. Thank you.

26 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Had a problem with the frame on my…

Had a problem with the frame on my polarised glasses
Rock bros sent me new glasses within a week
Brilliant customer service
Glasses are comfortable to wear with helmet and the interchangeable lenses cope well with all light conditions

18 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Rockbros bike carrier

Only one attachment size to fit one size bike ..... But the customer service was brilliant and it was quickly resolved thanks again and would definitely buy more products in future. Used the carrier and is very sturdy.

22 juli 2026
Omdöme utan inbjudan
Logotyp för Rockbrossport

Svar från Rockbrossport

Hi, thank you for your feedback. We’re sorry that the fitting requirements were not clear enough at the time of purchase.

For some bikes, a thru-axle adapter is required to use the roof bike rack correctly, and this adapter needs to be purchased separately. Our customer service team has already been in touch to explain this, and we’ll also review the product information to make the required accessories clearer for future customers.

The ROCKBROS Team

Betygsatt 3 av 5 stjärnor

Reply

Hello
Got a reply from the seller and I can just say that it was VERY professional! It's good to know that we can still find business that know how to honor the client and the industry. Good Job!
Joe

8 juli 2026
Omdöme utan inbjudan
Logotyp för Rockbrossport

Svar från Rockbrossport

Hi Joe,

Thank you for contacting us. We’re very sorry that your order UK-Shopify-41548 has taken longer than expected to arrive.

We understand that you placed the order on July 8 and expected delivery within around 7 working days, so it is completely understandable that you are frustrated that it still has not arrived by July 22.

We sincerely apologise for the delay and for any confusion regarding the shipping location. This is not the delivery experience we want our customers to have. We are checking the latest shipping status for your order and will follow up with you as soon as possible.

Thank you for your patience, and again, we’re sorry for the inconvenience caused.

The ROCKBROS Team

Betygsatt 5 av 5 stjärnor

Superb customer service

Genuinely outstanding customer service from Rockbross Sport. Would not hesitate to order again from them. Thanks guys!

21 juli 2026
Omdöme utan inbjudan
Logotyp för Rockbrossport

Svar från Rockbrossport

Hi, thank you for your feedback. We’re glad to hear that you liked the lenses, but we’re sorry that the glasses did not fit comfortably with your face shape and helmet.

We understand how frustrating it can be when the fit causes pressure on the bridge of the nose. Our customer service team has already been in touch with you and will continue to assist with the after-sales solution.

The ROCKBROS Team

Betygsatt 2 av 5 stjärnor

Cheep Chinese product,?poor design and…

Cheep Chinese product,?poor design and poor material quality. Light changing lenses do not work.

30 juni 2026
Omdöme utan inbjudan
Logotyp för Rockbrossport

Svar från Rockbrossport

Hi, thank you for your feedback. We’re very sorry to hear that the product did not meet your expectations and that the light-changing lenses are not working as they should.
This is not the experience we want our customers to have, and we sincerely apologise for the inconvenience caused. Our customer service team has already been in touch with you and will continue to assist with the after-sales solution.

The ROCKBROS Team

Betygsatt 4 av 5 stjärnor

More stylish but awkward to fit Myopia frame.

I bought these glasses, as I have a different style from Rockbros and I use the myopia frame with bi focal lenses in for long distance and short for seeing my computer whilst riding. These are more sporty and stylish than the frame I have, which I was what I was looking for.
However, when trying to fit the very delicate myopia frame into these new ones, it was very difficult and I struggled. I actually broke my existing myopia frame in the process and had to push out the lenses, install into the new myopia frame, then into the glasses which is a much tighter more close fitting. I managed it in the end but was very conscious how frail the myopia frame is and how much more difficult it was to fit them. Anyways, now all fitted and fantastic new more stylish glasses with myopia vision in.

10 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good company but take care getting your size correct with the clothing (smaller than expected)

Good product, excellent customer support. Take care with sizing, I ordered a long sleeve cycle top L and it arrived quickly but was too small.
Customer service very helpful, arranged return (free) and a new top in XL. Kept me fully informed.
Unfortunately this had to come from overseas -probably PRC) - and took about 2 weeks to arrive.
Very nice top which fits well.
So, a good company but order a bigger size than you think you need.

17 juli 2026
Omdöme utan inbjudan

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