Prices are great and shipping was very fast. However, it was sent internationally in a bag instead of a box. One of my crochet hooks snapped the first time I used it, so I'm wondering if it was dama... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Beautiful Drops brushed alpaca silk yarn, I’m loving how it knits. Loving the price too! Shipping to Washington State in the US was swift, I was thrilled to receive it so quickly, coming from Denma... Se mer
I am so glad I discovered this country. The prices are outstanding (even with the additional tariffs added to goods sent to the US) and shipping is very quick and reasonably priced. Excellent all ar... Se mer
My package got damaged in transit and I lost some yarn. Customer service was super quick resolving the issue and sending the missing yarn. I am so impressed by this company, thanks Rito!
4,4
Utmärkt
725 omdömen
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Company
I was skeptical at first about ordering, but read a lot of positive reviews, so I took a chance. Your prices are about 1/2 of what others are charging, so I went ahead. Ordering was easy and you state that shipping is usually 6-8 days, but I had read that many times, shipments were held up in customs, so I wasn’t surprise when I saw the “stop” on my tracking and it said arrival day was undetermined. The next thing I knew, my package was here and I was able to start my project. I love the yarn and will definitely order from you again! Great experience, great price and great product!
19 december 2025
Omdöme utan inbjudan
Everything was received as expected
Everything was received as expected. Great quality, fast shipping (as fast as it could be from another country) but highly recommend. Great prices, great quality, would order from them again.
29 december 2025
Omdöme utan inbjudan
Beautiful yarn
Beautiful yarn, and surprisingly fast international shipping
25 december 2025
Omdöme utan inbjudan
Very satisfied
Packed safely. Arrived fast. There were two
Sweets included which I thought was very sweet literally and figuratively. I will purchase more products from this company!❤️
31 december 2025
Omdöme utan inbjudan
Yarn Colors and Customs
The colors of the yarn, particularly the purples and blues were not accurately depicted on the website. The yarn I received was much darker and brighter than the images online. Customs took over 2 weeks, which is OK as long as I know about the wait. Maybe put a message out to customers that U.S. customs is taking longer than expected. The softness and quality of the yearn is great though, and e-mails about shipping and tracking were good overall.
29 december 2025
Omdöme utan inbjudan
I received exactly what I ordered and…
I received exactly what I ordered and the yarn is absolutely lovely.
29 december 2025
Omdöme utan inbjudan
The package was late
The package was late. On the website it said it will take 3 to 6 business days, but it took longer than that. But I understand that it is holiday season and post office would be a lot busier than usual. What make me really unhappy was the package was not sealed tight, it was raining and the yarns got soaking wet, not sure I am able to salvage them…
29 december 2025
Omdöme utan inbjudan
Svar från Rito
Hi Rita,
I’m sorry for what has happened with your package. There is no doubt that we will make sure a new package is sent to you. As you have not provided your contact details here on Trustpilot and have also not responded to my request to send them, I hope that you will contact our customer service at info@rito.com
Once you have contacted our customer service, this matter will be handled as quickly as possible.
Kind regards,
Jeppe / Rito
I havent received my order yet
I havent received my order yet. Tracking says it arrived in customs 12/19 but I still dont have it.
29 december 2025
Omdöme utan inbjudan
Ordered from the U.S
Ordered from the U.S. and received my order quickly and it was high-quality yarn, just as described! I plan on purchasing through Rito.com again.
29 november 2025
Omdöme utan inbjudan
I have yet to receive my purchase from…
I have yet to receive my purchase from Rito. It’s stuck in customs.
29 december 2025
Omdöme utan inbjudan
Svar från Rito
Hi Marty,
I’m sorry that your package was not delivered within the expected delivery timeframe.
After looking into your case, I can see that your package was delivered on January 5th, which was unfortunately later than expected. The delay was caused by a significant backlog at USPS, which has affected several of our customers.
Although it may appear that your package was held in customs, this was not the case. This impression was caused by tracking information not being updated correctly. We are actively working on improving our tracking system so that our customers will be able to follow their packages much more accurately in the future.
Kind regards,
Jeppe / Rito
Thank You for Your Excellent Service
Thank You for Your Excellent Service
Dear Rito
I hope this message finds you well. I wanted to take a moment to express my satisfaction with your service. I received my yarn shipment very quickly and efficiently, and I am thrilled with the quality of the yarns I ordered.
Additionally, I appreciate your competitive prices, which make it easy for me to continue purchasing from you. I look forward to buying more yarn from your company in the future.
Thank you once again for your fantastic service!
Best regards
Barbara Gaweda
29 december 2025
Omdöme utan inbjudan
I’m very happy with this yarn
I’m very happy with this yarn! The quality is excellent — it feels soft, smooth, and pleasant to work with. The yarn has a beautiful, even texture and doesn’t split while knitting.
The color looks exactly like in the photos, which I really appreciate. It knits up nicely, holds its shape well, and gives a very neat, elegant result. I haven’t noticed any excessive pilling so far.
Shipping was fast, and the yarn was well packaged. Overall, a great experience, and I would definitely order from Rito again. Highly recommended!
28 december 2025
Omdöme utan inbjudan
Delightful customer service
Delightful customer service. Wonder follow through and direct communication throughout the ordering process.
17 december 2025
Omdöme utan inbjudan
Haven't gotten them yet, stuck in customs
I ordered the products over 2 weeks ago and still haven't gotten them. It's not completely the company's fault, they have been stuck in US customs for the past 5 days, but the tracking was not able to tell me where my package was for the first 10 days. Definitely doesn't fall under their "4-6" day shipping.
26 december 2025
Omdöme utan inbjudan
Svar från Rito
Hi Leo,
I’m sorry that your package was not delivered within our normal delivery timeframe.
As you mentioned, there were challenges with your package spending an extended period in transit with USPS. This is something we occasionally experience during peak season, which understandably results in an unsatisfactory customer experience.
Regarding the missing tracking information, this is something we are aware of, and we hope to be able to offer improved package tracking in the near future.
I can see that your package was delivered on December 27th, and I hope that everything is in order with your items.
Kind regards,
Jeppe / Rito
Beautiful yarn
Beautiful yarn, took a couple of weeks to arrive, but that was over Christmas!
26 december 2025
Omdöme utan inbjudan
The colors are deceptive- not even…
The colors are deceptive- not even close to picture
24 december 2025
Omdöme utan inbjudan
Svar från Rito
Hi Marina,
I’m sorry to hear that the colors did not match your expectations and appeared different from what you anticipated.
To help resolve this matter in the best possible way, I’ve sent you an email requesting photos of the yarn you received. Once I’ve heard back from you, I’ll make sure we work together to find a suitable solution.
Kind regards,
Jeppe / Rito
Incomplete fulfillment
I received only three of the four skeins I ordered and paid for. They did not send the blue yarn.
24 december 2025
Omdöme utan inbjudan
Wrong Amount Delivered
I ordered 19 skein, but only received 18. The package came damaged so I'm glad I'm only missing 1 skein instead of more or all of them. Still disappointing though especially since this package took a while to get to me too (ordered on 12/7, shipped on the 8th, and delivered on the 23rd).
23 december 2025
Omdöme utan inbjudan
Svar från Rito
Hi Jesse,
I’m sorry to hear that you received your package in a damaged condition.
When situations like this occur, we always make sure to help our customers find a proper solution. For this reason, my colleague sent you an email on December 25th suggesting that we resend the missing skein of yarn to you. Unfortunately, we have not yet received a response to that email, which is why the matter has not been resolved.
If you reply to the email, we will ensure that the missing skein of yarn is sent to you as quickly as possible.
Kind regards,
Jeppe / Rito
Svar från Rito
Hi Anna,
I’m sorry to hear that you did not receive your package after it was reported lost by USPS.
When situations like this occur, we are always ready to assist, and in this case the agreed solution was to issue a refund.
If you have any questions, please feel free to contact our customer service team at info@rito.com
Kind regards,
Jeppe / Rito
Fast Shipping to the U.S,
Found exactly what I needed and the shipping to the U.S. was so fast! Eight days from order to my door! Thank you so much!
16 december 2025
Omdöme utan inbjudan
Detta är Trustpilot
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