Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Prices are great and shipping was very fast. However, it was sent internationally in a bag instead of a box. One of my crochet hooks snapped the first time I used it, so I'm wondering if it was dama... Se mer

Betygsatt 5 av 5 stjärnor

Beautiful Drops brushed alpaca silk yarn, I’m loving how it knits. Loving the price too! Shipping to Washington State in the US was swift, I was thrilled to receive it so quickly, coming from Denma... Se mer

Betygsatt 5 av 5 stjärnor

I am so glad I discovered this country. The prices are outstanding (even with the additional tariffs added to goods sent to the US) and shipping is very quick and reasonably priced. Excellent all ar... Se mer

Betygsatt 5 av 5 stjärnor

My package got damaged in transit and I lost some yarn. Customer service was super quick resolving the issue and sending the missing yarn. I am so impressed by this company, thanks Rito!


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

725 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 77 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Would pay a bit more for a box.

Prices are great and shipping was very fast. However, it was sent internationally in a bag instead of a box. One of my crochet hooks snapped the first time I used it, so I'm wondering if it was damaged during shipping. I will only consider Rito in the future for items that are not fragile.

30 mars 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Poor Customer Service

I ordered a nice power pink color but received a color more like purple/lilac. I reached out to the company and they said there was no difference between the color I received and the color I was expecting- completely nonsense.

6 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

So happy and will only order more as always

I dont know what has change but i was able to do a large order this time instead of just being within a kilo. It was so nice and I have ordered from here frequently. It only seems to ship fast to the US and have loved the yarn i have purchased. Will continue to order from here.

2 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful Drops brushed alpaca silk…

Beautiful Drops brushed alpaca silk yarn, I’m loving how it knits. Loving the price too!

Shipping to Washington State in the US was swift, I was thrilled to receive it so quickly, coming from Denmark.

11 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A+ customer service

My package got damaged in transit and I lost some yarn. Customer service was super quick resolving the issue and sending the missing yarn. I am so impressed by this company, thanks Rito!

11 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Perfect

I am so glad I discovered this country. The prices are outstanding (even with the additional tariffs added to goods sent to the US) and shipping is very quick and reasonably priced. Excellent all around.

1 april 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Not happy - please respond to my complaint

I received SOME of the skeins that I ordered but instead of the 6 Drops FLORA Colour 20 - Peach Pink that I ordered, I was sent 6 Drops NORD Colour 20 - Blush.

The FLORA matched another yarn that I wanted to knit with it. The NORD does not go with it AT ALL. I am disappointed.
I could only find 3 skeins of the flora colour 20 at my local yarn shop so when Rito accepted the order for 6 Flora colour 30 and did not contact me, I would never have accepted the Nord as a substitute. Now the only way to correct your mistake, is for me to return the yarn at my cost. AND, I will also have to pay for the cost of the new order as well as the customs.
How do I trust that Rito will fulfill the I order that I asked for and not just send whatever you want???

I would like you to pay for the return of this misordered yarn and send me yarn that I want, as I have already paid for the shipping and the customs.

Please send me a reply.
Susan Abbott

10 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very fast service

Very fast service! I live in Canada and I usually get my orders within 6 days! And the price of the yarn and shipping fees is still cheaper than many other places, even with Canada!

17 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wow! Just great everything

Could not have been happier. Got to try a new brand. Phenomenal prices. The yarn was on sale but they had stock available! Timely shipping. 1000% will use often.

28 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I know Drops Baby Merino Wool yarn from…

I know Drops Baby Merino Wool yarn from Norway and was happy and excited to find your website and your prices are very reasonable, However when I received the yarn, the plastic bag it was shipped in was torn. Somebody in a post office had taped it up. Maybe next time double bag it.
Tusen takk,
Venlig hilsen
Laila Wendt

20 mars 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Trouble Communicating re: U.S. Tariffs

I received these products and they were exactly what I needed. Now I'm trying to place another order from the U.S., and I've sent messages from the website and emails asking about tariffs, but have not had a reply. I wish I could order more, but I am not able to until I understand the tariff situation.

23 mars 2026
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer