Excellent leather dog collar & Bibi was very pleased to receive it so quickly. However I completely messed up by ordering size too large - she was wearing an old 19" greyhound collar which was too sma... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When I want to purchase something equine, I always check too see if Rideaway stock it. They're a company I trust. I always find they're competitively priced. It's always a gamble buying something with... Se mer
Les prix affichés sont mensongers, car il faut payer une taxe de dédouanement qui va jusqu'à doubler le cout de votre achat. Je n'ai jamais reçu ma commande mais je reçois des factures d'UPS pour un... Se mer
Företaget har svarat
A really well presented website. Easy to search for the products you are interested in. A good range of products, competitively priced. Once selected, the order and payment process was very straigh... Se mer
4,4
Utmärkt
4 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
You use Evri to deliver and no delivery
You use Evri to deliver and I have never received the ponyrug. Please use another delivery company. I am now in dispute with your company.
2 januari 2023
Svar från Ride-Away
Hi Andrea,
Thank you for your review.
I am sorry to hear about this issue. I can see you have been in contact, my colleague will reach out and offer assistance.
Apologies for any inconvenience.
Stephen - Customer Experience - Rideaway
Long wait
Customer service was difficult to reach over the Christmas period. I understand they will only have Skelton staff but the waiting time give was way out and I had assumed that it was closed after say it was a 5 min wait and I was still waiting 20 min later.
30 december 2022
great service
Not used Derby House previously, but will now be a regular customer. Very good service, and an excellent product (Horse turn out rug) - will order another rug as it fits my pony perfectly - thank you
30 december 2022
The sizes they quote are completely…
The sizes they quote are completely wrong and very much smaller than given. The two sizes I ordered, as I can be one of two sizes depending on which shop I go to, were both much smaller than actual UK dress sizes. Rideaway need to put accurate correct sizes on their website.
31 december 2022
Svar från Ride-Away
Hi,
Thank you for your review.
I am sorry to hear about the issues you have had with your order. I have passed this feedback on to the relevant team so that this can be looked into.
Apologies for the inconvenience caused.
Stephen - Customer Experience - Rideaway
Great service
Easy to order quick delivery. Great experience. The riding jacket fits perfect - definitely true to size - and lovely colour.
25 december 2022
Really good communication
Really good communication, prompt delivery and good service.
30 december 2022
Incorrect item received inside the…
Incorrect item received inside the correct box, clearly had not been checked. Returns seem straight forward so far.
31 december 2022
Svar från Ride-Away
Hi Jane,
Thank you for your review.
I am sorry to hear you have received an incorrect item. I will have a colleague reach out and offer assistance.
Apologies for the inconvenience caused.
Stephen - Customer Experience - Rideaway
Prompt delivery (within 3 working…
Prompt delivery (within 3 working days), super quality products (2 long boot bags), and very reasonable price.
29 december 2022
Good service with prompt nd efficient…
Good service with prompt nd efficient response
30 december 2022
Took a while to arrive because 1 item…
Took a while to arrive because 1 item is unavailable. Problem dealt with when nudged and items arrived very quickly then
6 december 2022
Joules Wellingtons
Great product, in fact I lover the wellingtons so much I ordered another pair.
22 december 2022
Easy website and so good to have the…
Easy website and so good to have the option of free returns …. Wasn’t needed as pleased with the riding boots and delivered super quickly
Will used again
21 december 2022
Quick delivery and great sale value
Saw a pair of Shires country boots discounted for Christmas, with an extra 10% off too. Was in no hurry for them and, with postal strikes etc, didn’t expect them to arrive until between Christmas and New Year at best. They rocked up 2 days later!
Have used Rideaway a lot over the years and they have never let me down (even since being bought out by Derby House!).
22 december 2022
No complaints
No complaints. Riding tights ordered for my daughter are good quality, well packaged and were delivered quickly despite the postal strikes.
5 november 2022
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.