Excellent leather dog collar & Bibi was very pleased to receive it so quickly. However I completely messed up by ordering size too large - she was wearing an old 19" greyhound collar which was too sma... Se mer
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
When I want to purchase something equine, I always check too see if Rideaway stock it. They're a company I trust. I always find they're competitively priced. It's always a gamble buying something with... Se mer
Les prix affichés sont mensongers, car il faut payer une taxe de dédouanement qui va jusqu'à doubler le cout de votre achat. Je n'ai jamais reçu ma commande mais je reçois des factures d'UPS pour un... Se mer
Företaget har svarat
A really well presented website. Easy to search for the products you are interested in. A good range of products, competitively priced. Once selected, the order and payment process was very straigh... Se mer
Företagsinformation
Kontaktuppgifter
Storbritannien
- customersupport@rideawaystore.com
- rideawaystore.com
4,4
UtmÀrkt
4 tn omdömen
Ingen inbjudningshistorik registrerad
Det hÀr företaget har inte bjudit in sina kunder. Omdömen kanske inte Àr representativa
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Excellent
Everything was as described, website really easy to navigate and everything was delivered on time as promised.
17 december 2022
PĂ©simo servicio y no dan soluciĂłn
PĂ©simo servicio, llevo un mes esperando mi paquete y no me dan respuesta ni soluciĂłn y mucho menos me devuelven el dinero. No comprĂ©is. Sigo igual, mi nĂșmero de pedido es 9786102 y siempre es la misma respuesta, que pedirĂĄn el nĂșmero de seguimiento a la empresa. Sigo sin tener ni mi dinero ni mi pedido.
21 december 2022
Omdöme utan inbjudan
Svar frÄn Ride-Away
Hi Sara,
Thank you for your review.
I am sorry to hear about this issue. Can you please provide us with your order number and a colleague will reach out to offer assistance.
Apologies for any inconvenience.
Stephen- Customer Experience - Rideaway
I ordered turnout boots
I ordered turnout boots. Items arrived ahead of time and well packaged. I would be very happy to purchase from Ride Away in the future.
22 december 2022
Not received item
I ordered about a month ago, and have not received my item. After contacting them I have had no response. I am extremely disappointed and have had to purchase the item elsewhere, but due to the lack of communication I am worried I will not get my money back.
21 december 2022
Svar frÄn Ride-Away
Hi Alisha,
Thank you for your review.
I am sorry to hear about this issue. I can see you have been in contact and my colleague is assisting with your query
Apologies for any inconvenience.
Stephen - Customer Experience - Rideaway
I was really impressed on how quick myâŠ
I was really impressed on how quick my order came.
21 december 2022
Wrong goods sent
Wrong goods sent, no phone call & argued that they had sent the correct items
3 days before Christmas & nothing offered to resolve the issue!
Appalling customer service
21 december 2022
Svar frÄn Ride-Away
Hi Michelle,
Thank you for your review.
I am sorry to hear about this issue. I can see you have been in contact and my colleague is assisting with your query
Apologies for any inconvenience.
Stephen - Customer Experience - Rideaway
Excellent service
Excellent service
Great product Dubarry boot linerâs ready for the cold weather.
20 december 2022
Prima
Prima! Leuke aanbiedingen. Kreeg geen tracking in mijn mail bij verzending dus was een verrassing wanneer het bezorgd werd. Achteraf zag ik dat je de tracking codes kunt vinden bij de bestelling in je profiel
14 december 2022
Omdöme utan inbjudan
No email for despatch despite orderâŠ
No email for despatch despite order being placed on the 12/12/22
20 december 2022
Svar frÄn Ride-Away
Hi Lisa,
Thank you for your review.
I'm sorry you've not received a dispatch email. I can see you have been in contact so I will get back to you.
Apologies for any inconvenience.
Stephen - Customer Experience - Rideaway
Very prompt dispatch and delivery
Very prompt dispatch and delivery, even with all the recent postal delays.
20 december 2022
Have not delivered what I ordered
Have not delivered what I ordered, have not replied to my email and are not answering the phone ⊠will not deal with them again.
20 december 2022
Svar frÄn Ride-Away
Hi Sue,
Thank you for your review.
I am sorry you are having trouble getting through to us. I can see that you have been in contact so I will have a colleague reach out and offer assistance.
Apologies for any inconvenience.
Stephen - Customer Experience - Rideaway
Easy and simple ordering process
Easy and simple ordering process, kept informed on delivery
13 december 2022
Easy to navigate website and placeâŠ
Easy to navigate website and place order. Arrived a day earlier than expected which was a big plus
16 december 2022
Fast delivery & product as described.
13 december 2022
To make a late delivery worse
To make a late delivery worse, when I received my parcel It was totally the wrong rug provided to my order. I contacted the customer service email address immediately. They came back within todays apologising and staying if I wanted to return and wait for the correct rug or have a full refund . Once I advised I wanted a full refund and the returns method Iâve not heard anything since l, even though Iâve chased a couple of times. even though I replied instantly tomorrow will be the sixth day waiting for the barcode to return the wrong item and get my monent back
10 december 2022
Omdöme utan inbjudan
Svar frÄn Ride-Away
Hi Danielle,
Thank you for your review.
I am sorry to hear about this issue. Can you please provide us with your order number and a colleague will reach out to offer assistance.
Apologies for any inconvenience.
Miguel - Customer Experience - Rideaway
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.