Can't fault their response but... Had a firmware download issue, contacted support and told 'it's dead' that was it! Fortunately a few searches highlighted similar issues with other products and all... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I dropped a chain it got bound between the the frame and the chainring. I had to force it out and after I did the power meter quit. I tried recalibrating and a couple of other suggest fixes but the... Se mer
Outstanding customer service from Quarq tech rep who answered pre-purchase questions I had and then placed the order for me. Quarq DZero for Specialized arrived on time and I had it installed by my L... Se mer
I've purchased many different SRAM and Quarq items over the years and have never been disappointed with my purchase. Jason Osborne helped me determine exactly what I needed for a perfect fit on our n... Se mer
Företagsinformation
Informationen kommer från olika externa källor
At Quarq, we make bicycle power meters, tire pressure sensors, mountain bike suspension tuning devices and GPS tracking devices. Why? Because bikes are complicated and improving performance is hard and this can make you feel overwhelmed and unprepared. But with the right technology, you can simplify the experience so you can reach your full potential. We know how frustrating it is when technology distracts from your ride. Our innovative, easy to use products are why thousands of riders, including professional athletes in all disciplines, trust in us everyday.
Kontaktuppgifter
3100 1st Ave, 57783, Spearfish, USA
- (605) 642-2226
- thinkfast@quarq.com
- quarq.com
4,2
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601 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I love my Powertap pedals, but
I love my Powertap pedals, but why why why are they so hideously shiny silver?
7 januari 2020
Omdöme utan inbjudan
Benchmark in customer service!
Benchmark in customer service. Had an issue with a powermeter, couple of calls and emails later, all within 24 hours of first contact, I have instructions to send my faulty out-of-warranty device to have it replaced. A week after shipping it out I receive a replacement device. And I live outside the US.
Wow. Just wow. I am yours truly, dear Quarq, for the rest of my days.
5 januari 2020
Omdöme utan inbjudan
Just as Advertised
I ordered a replacement cassette body and it arrived quickly. Not much else to say.
28 december 2019
Omdöme utan inbjudan
Your sales representative was extremely…
Your sales representative was extremely helpful when I encountered an issue attempting to do an online transaction
I was very impressed by his concern and willingness to go the extra mile to ensure that I got what I wanted
21 december 2019
Omdöme utan inbjudan
I couldn’t buy the pedals using 2…
I couldn’t buy the pedals using 2 different cards and since the sale didn’t go through on one of my cards the money is on hold.
What a horrible experience
17 december 2019
Omdöme utan inbjudan
Ordered a couple of bottom brackets
Ordered a couple of bottom brackets. Shipped quickly with plenty of communication.
13 december 2019
Omdöme utan inbjudan
Horrible Customer Service
My Powertap hub, G3 cap stopped working. Tried to engage with customer service to warranty but since its been over a few years and i cannot produce a receipt although the serial number is quite evident on my photos that i sent i was turned down. Emails back and forth for 2 weeks to CS took days a time to get responses. When this was with Saris they would take care of their customers and i have used the hub based power for over 10 years, now Quarq and this is what i get, not even a discounted new hub cap unit. I have a new Tarmac that i was considering purchasing a spider version PM but i am seriously considering going with Dura Ace crank arm based PM rather than deal with this company.
26 november 2019
Omdöme utan inbjudan
Svar från Quarq
Hi Scott,
We are sorry you are experiencing frustration while working with our customer service team. We did not receive any sales data from SARIS, so unfortunately the only way we are able to confirm that a product is within the two-year warranty period is through proof of purchase. There are other troubleshooting and service options available that we would be happy to talk through with you. I can see from your email chain that we have be responding to you regularly since you first reached out last Thursday. For a faster resolution, it may be best to reach out to us at 1-800-660-6853.
If I could give them a higher rating I…
If I could give them a higher rating I would! I had a set of PowerTap P1 pedals and I had them in for repair once at PowerTap. They fixed them and they seemed fine. Recently they quit working (left pedal) again. I contacted Quarq who now owns the PowerTap design. I spoke to Rebecca on the phone and explained what my P1s were doing. She immediately said to send them in for warranty work! She sent me a shipping label, I packed them up and with in a week they were back, with one exception. They sent me brand new P2 pedals which are fantastic. I couldn't be happier. Thanks Quarq.
20 november 2019
Omdöme utan inbjudan
I had an excellent customer service by…
I had an excellent customer service by phone and my online purchase worked fine with no problems.
18 november 2019
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Fast shipping.
9 november 2019
Omdöme utan inbjudan
Cleats work great with power pedals.
8 november 2019
Omdöme utan inbjudan
Not possible a Pay pal bought or…
Not possible a Pay pal bought or international card.
7 november 2019
Omdöme utan inbjudan
I made a couple phone calls to quarq…
I made a couple phone calls to quarq with questions and they were always very friendly and helpful.
Thank you!
29 oktober 2019
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Great communication through entire…
Great communication through entire process. Fast shipping as well. Good experience with these guys.
26 oktober 2019
Omdöme utan inbjudan
Great support easy ordering
Great support easy ordering! Always happy with the quarq/SRAM team
25 oktober 2019
Omdöme utan inbjudan
I am pretty impressed with the Quarq…
I am pretty impressed with the Quarq team and their willingness to carry the ball on problems. I have PowerTap pedals which have been far from trouble free. The most recent issue is after not using them for 8 months the cap on one pedal was frozen and would not come off even using semi destructive means.
The Quark team happily took over.....
As to PowerTap, I think they have caught a break. The cycling community has fairly low standards for vendors and quite honestly, their reputation was outsized IMHO
22 oktober 2019
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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