Can't fault their response but... Had a firmware download issue, contacted support and told 'it's dead' that was it! Fortunately a few searches highlighted similar issues with other products and all... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I dropped a chain it got bound between the the frame and the chainring. I had to force it out and after I did the power meter quit. I tried recalibrating and a couple of other suggest fixes but the... Se mer
Outstanding customer service from Quarq tech rep who answered pre-purchase questions I had and then placed the order for me. Quarq DZero for Specialized arrived on time and I had it installed by my L... Se mer
I've purchased many different SRAM and Quarq items over the years and have never been disappointed with my purchase. Jason Osborne helped me determine exactly what I needed for a perfect fit on our n... Se mer
Företagsinformation
Informationen kommer från olika externa källor
At Quarq, we make bicycle power meters, tire pressure sensors, mountain bike suspension tuning devices and GPS tracking devices. Why? Because bikes are complicated and improving performance is hard and this can make you feel overwhelmed and unprepared. But with the right technology, you can simplify the experience so you can reach your full potential. We know how frustrating it is when technology distracts from your ride. Our innovative, easy to use products are why thousands of riders, including professional athletes in all disciplines, trust in us everyday.
Kontaktuppgifter
3100 1st Ave, 57783, Spearfish, USA
- (605) 642-2226
- thinkfast@quarq.com
- quarq.com
4,2
Bra
601 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Smooth transaction
Smooth transaction, fast shipping and great value.
11 mars 2020
Omdöme utan inbjudan
They answered my questions promptly and…
They answered my questions promptly and provided excellent service!
10 mars 2020
Omdöme utan inbjudan
Wow, That is what I call "Spot-on" customer service.
Wow! Just for the record, I get totally wigged out not knowing if I have a BB30 or a press-fit, or similarly, whether my chainring is 110 vs 130 bcd; but I knew I wanted a Quarqs Power Meter-for sure. Fortunately, as I was searching (mindlessly online trying to figure out what I need for my Canyon Endurance) on their website, a Quarqs representative reached out to me to ask about my bike set-up. He had me take and forward pictures of my chainring and bottom bracket so he could determine the best system for my bike. In a day, he came back with a recommendation. I must say, considering the multitude a bike's specs, he relieved me from a "heck of a lot" of stress. I call that "Spot on" service.
8 mars 2020
Omdöme utan inbjudan
I am very happy with the customer…
I am very happy with the customer service your company has provided me. The sales rep were courteous and knowledgable on the products.
2 mars 2020
Omdöme utan inbjudan
Great service
1 mars 2020
Omdöme utan inbjudan
Good people
Good people; gave me a call back to make sure I didn't order the wrong part. Very happy about that.
24 februari 2020
Omdöme utan inbjudan
Quality Parts and Excellent Customer Service
Items arrived and look good. I Will install them once the weather improves in New England.
On a side note, customer support is excellent. They will patiently answer your questions so can be assured of buying the right parts.
19 februari 2020
Omdöme utan inbjudan
Excellent !!!
4 februari 2020
Omdöme utan inbjudan
Excellent service
Excellent on-phone advice regarding power meter and bike frame/ group set compatibility.
Quick delivery to Canada. Awaiting installation on the bike so unable to comment as yet on use of the SRAM Force AXS Spider mount power meter.
1 februari 2020
Omdöme utan inbjudan
I expected them to help me in a better…
I expected them to help me in a better way ... as easy as saying send us and we will solve the problem.
thanks
30 januari 2020
Omdöme utan inbjudan
Great service
Great service, shipping and product. Everything arrived in a very reasonable timeframe and I was able to install and be up and running in about 30 minutes.
30 januari 2020
Omdöme utan inbjudan
Fast order fulfillment and delivery.
29 januari 2020
Omdöme utan inbjudan
So far it’s great
So far it’s great. But it’s winter here so not a lot of time on it yet.
24 januari 2020
Omdöme utan inbjudan
Good experience!
24 januari 2020
Omdöme utan inbjudan
The Site has informed you 2x that the…
The Site has informed you 2x that the purchase has not been completed and that payment has not been authorized. In my card appeared the 2 charges !!! I need to call the card and request cancellation in Quarq did not reply any emails
17 januari 2020
Omdöme utan inbjudan
Svar från Quarq
Hi Well,
Sorry for the issues you had while trying to place an order in our webstore. The transaction was declined and your card was not charged. If your bank is holding the funds as a pending transaction, you will need to reach out to them for more information on when that will be removed. I am sorry there is not more I can do to help you with that! I see we had an email conversation with you last May, but I can't find anything more recent than that. If you have further questions, we can be reached at thinkfast@quarq.com.
Quite Expensive For Battery Covers
While the power meter product itself is great the cost of replacing the cheaply made battery caps were astonishing.
15 januari 2020
Omdöme utan inbjudan
G3 hub body solved all problems!
9 januari 2020
Omdöme utan inbjudan
Fantastic online support
I have PowerTap V1 pedals that we over 3 years old. They have stopped working. I reached out online and the service was incredible. Fast response, quick suggestion on how to fix the problem and couriered the parts.
Great customer service.
9 januari 2020
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.