Positive experience. Goods required were showing as immediately available for despatch and they arrived the next day. I was kept up to date with messages regarding despatch, delivery schedules and t... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Only ordered 2 packs of stickers for screw covering, delivery was as much as 2 packs of stickers. And delivery by evri… really could have posted them by RM.. cheaper and quicker will be shopping aroun... Se mer
Searched online for cabin mats for our new Bailey Endurance Campervan and this set fitted the bill perfectly. The set looks great and will save a bit of wear and tear - Very pleased.
Företaget har svarat
New to caravaning and requested help to identify spare parts for my Bailey. Staff were very helpful responded to my request very efficiently and all items I purchased arrived early. Great service!!... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Kontaktuppgifter
Bristol, Storbritannien
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service all round will be…
Excellent service all round will be happy to buy from you again thanks
6 augusti 2026
Svar från PRIMA Leisure
Hi Steve,
Thank you for letting us know of your recent experience. We are so pleased to hear that you received excellent service.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi,
We appreciate you sharing your experience regarding the delivery timeframe. We understand your disappointment and are reviewing our dispatch process to improve.
Kindest regards
PRIMA Leisure Customer Service Team
Poor customer service …
The length of time to receive my order was unacceptable (5mths) from not being informed the company for the bedding had gone into receivership and having to ring and chase to get told and receive my refund.
30 juli 2026
Svar från PRIMA Leisure
Hi Simon,
We sincerely regret the extended delay in receiving your order and the lack of communication regarding our manufacturer. We understand your frustration with having to chase for information and your refund. We are reviewing our internal processes to prevent similar situations.
Kindest regards
PRIMA Leisure Customer Service Team
Order to delivery timeline
Is there any way to make the estimated date of dispatch, to order arrival a bit more accurate? On a positive note our goods arrived over a month before the edd.
6 augusti 2026
Svar från PRIMA Leisure
Hi Antony,
We appreciate your feedback regarding the estimated delivery dates. We are constantly working to improve the accuracy of our shipping estimates. We're glad your goods arrived early!
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi Nigel,
Thank you for taking the time to share your positive experience. We are so pleased to hear that you received great service.
Kindest regards
PRIMA Leisure Customer Service Team
Exactly product I needed and delivered…
Exactly product I needed and delivered in good time
29 juli 2026
Svar från PRIMA Leisure
Hi Pete,
We're so pleased to hear that you received the exact product you needed and that it was delivered in good time! Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi Barry,
We are pleased to hear that you received great service! Thank so much for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
To long a wait for the item well over a…
To long a wait for the item well over a month plus
5 augusti 2026
Svar från PRIMA Leisure
Hi,
We sincerely apologise for the extended wait time for your item. We understand your frustration and are actively working to improve our delivery process.
Kindest regards
PRIMA Leisure Customer Service Team
Dont think it’s a great fit and no foot…
Dont think it’s a great fit and no foot rest sections
4 augusti 2026
Svar från PRIMA Leisure
Hi Lesley,
We appreciate your feedback regarding the fit and lack of footrest sections. We are always working to improve the products we stock.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi Thomas,
We appreciate your feedback! We are so happy to hear that you found it easy to deal with us and that parts were readily available.
Kindest regards
PRIMA Leisure Customer Service Team
Poor email experience
Goods arrived successfully. They were not the ones I wanted but my mistake.
Sent email to company asking for different part and never rcvd a response.
29 juli 2026
Svar från PRIMA Leisure
Hi Graeme,
We are sorry to hear about the issue with your order and the lack of response to your email. We understand your frustration and are looking into why your message was missed.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi Mark,
We're so happy to hear that our service was fast and met your expectations! We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Customer service were very helpful as…
Customer service were very helpful as the courier service lost the parcel fixed very quickly. Thanks
28 juli 2026
Svar från PRIMA Leisure
Hi Alison,
We're so glad our team could quickly resolve the issue with your lost parcel. We appreciate you sharing your positive experience with us!
Kindest regards
PRIMA Leisure Customer Service Team
Part ordered and delivered.
4 augusti 2026
Svar från PRIMA Leisure
Hi Eric,
We appreciate your feedback regarding the delivery of your part. We are glad it arrived.
Kindest regards
PRIMA Leisure Customer Service Team
The customer service is second to none
The customer service is second to none, very helpful.
The prices on the other hand are ridiculous. I’m sorry but you are simply ripping people off and that doesn’t sit right with me.
Everything else I can not fault.
28 juli 2026
Svar från PRIMA Leisure
Hi,
We appreciate your feedback regarding our customer service and pricing. We're glad to hear our team was helpful. We understand your concerns about our pricing, and we are always reviewing our offerings to ensure they provide value.
Kindest regards
PRIMA Leisure Customer Service Team
Very fast service good products
28 juli 2026
Svar från PRIMA Leisure
Hi Stephen,
We appreciate your positive feedback! We are so pleased you were happy with our fast service and the quality of our products.
Kindest regards
PRIMA Leisure Customer Service Team
Horrendous price but great service
Horrendous price but great service, £100 for 2 led lights, however they fitted well and suit the van
4 augusti 2026
Svar från PRIMA Leisure
Hi Norman,
We're glad to hear our LED lights fit well and suit your van, and we appreciate your feedback on the pricing. We are constantly reviewing our product value.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi Lynda,
Thank you for taking the time to share your positive experience. We are delighted to hear you are happy with both our pricing and our products.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi David,
We are glad that you found our delivery to be prompt. Thank you for taking the time to leave us feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi,
We're so happy to hear our service was prompt and the product met your expectations perfectly. Thank you for your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.