I loved that my child could send me a prezzee card from the other side of the world and not worry about posting something. We had a little issue at first, my email rejected the email about it, bu... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Chyrstal made my day by making what seemed to be an impossible and out of reach goal possible. Big shout out to Chyrstal for making it happen. 10/10. Best solutions provided and best customer service.... Se mer
Företaget har svarat
I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... Se mer
Företaget har svarat
Ok .. I basically had a moan about the selection of stores etc on the card I was gifted and had issues with my login BUT!! I take that back 🫣 I did my homework and managed to find a stor... Se mer
Företaget har svarat
4,2
Bra
921 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
What an easy and seamless process and…
What an easy and seamless process and transaction.
2 april 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi Rick,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Could be better
Yeah love using prezi card only thing is they were gifts otherwise can't afford it
4 april 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi Terehia,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Best online customer service yet
Got right to it, fixed my problem in minutes
Thanks Jessie!
30 mars 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi Healey,
Thank you so much for the compliment about Jessie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I was very confused about the whole…
I was very confused about the whole process the chat bot was annoying but when I got Maria Torres it was explained very well and I got sorted in a couple of minutes
28 mars 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi Chez, thank you for your sharing your experience and feedback. We’re glad Maria Torres was able to clearly explain the process and resolve your concern quickly.
Svar från Prezzee NZ
Hi there,
Thank you for your feedback! We’re glad to hear you found the experience easy to use and the choices simple to navigate. That’s exactly what we aim for.
If there’s anything else we can help with, feel free to reach out anytime!
very easy to deal with
it was very easy to change the gift card into another business card and then spend it on a new mattress.
22 mars 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi Beverley, thank you for your feedback! We’re glad to hear that you found it easy to swap your gift card and use it for something meaningful like a new mattress. Enjoy, and we appreciate you sharing your experience.
Easy to sign up and to shop for gift…
Easy to sign up and to shop for gift cards
23 mars 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi Samar, thank you for the great feedback! We’re glad to hear that signing up and shopping for gift cards was quick and easy. We appreciate you taking the time to share your experience.
Issue sorted Real Quick
Had an issue with a Playstation gift card not working and customer support was super fast to get back to me and help.
Rita Baking was awesome to work with and got it all resolved quick.
I was guttered to lose $100 but thankfully got it back.
22 mars 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi Koraurau,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Stay away from this company please find…
Stay away from this company please find any other alternative to using this gift card bought a £20 gift card for U#er a popular worldwide taxi and food app.
I have exhausted all areas trying to load it on with zero success whatsoever and as everyone knows you can’t even speak to someone on their telephone support so I thought PREZZEE would have my back but oh no instead of supporting me as their regular and loyal customer they’re quite ok back and forthing with me instead of helping me out!!!!
The gift card will and is UNSPENT I DO NOT WANT IT I CAN NOT USE IT I DO NOT GET WHAT IS SO HARD TO OVERSTAND ABOUT THAT!!!!!!!!!
FORGET THESE GUYS AND SHOP ELSEWHERE!!!!
18 mars 2026
Omdöme utan inbjudan
Its like being Alice in Wonderland trying to deal this company
I bought a $75 Prezzee card for Doordash. Doordash cancelled one of my orders over the phone at my request - the rep told me at the time that I'd get a refund. (For context, the order was for prepackaged sushi and coke, so the restaurant wasn't going to lose any money from the cancellation. And the reason for the cancellation was to correct the sizes of coke bottle. The store told me cancellation and rebooking was the only option for that).
Later that day Doordash did a '180' and told me that I wouldn't get a refund after all. They refused to say why, except that all refunds are at their discretion.
NZ consumer law says that a restaurant doesn't have to provide a refund for a cancelled order if its incurred costs or suffered some sort of loss. But here there is no loss to the restaurant and Doordash had told me I would be refunded. What's happened is a breach of consumer law, including because it was false and misleading conduct in trade.
I phoned Prezzee to try to get help. Prezzee refused to help. The rep said that as soon as part of a Prezzee card has been used they refuse any support, regardless of the circumstances. Even if a seller is breaking the law Prezzee will do nothing to help. Knowing what Doordash is doing they are just going to keep on enabling legal breaches and pocketing their cut.
Laughably, Prezzee also keeps suggesting I got what I paid you for simply because my card was 'redeemed'. I did not pay $75 just to have a card redeemed in the internet ether. I paid to receive goods and services in real life.
Prezzee is so disingenuous. Its like being Alice in Wonderland trying to deal with this company.
19 mars 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi there,
Thank you for taking the time to share your experience with us. Your feedback is important, and we’re committed to improving based on the concerns you’ve raised.
We have responded to your existing inquiry (ticket #3354201) with further assistance and next steps. Please check your inbox for our update so we can continue supporting you directly.
Thank you again for helping us improve our service.
Card Purchase
When I made a purchase without understanding how the cards worked. Princess C helped me out and sorted out my issue promptly and gave fantastic customer service.
19 mars 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi, Natalie! Thank you for sharing your experience! We're thrilled to hear that Princess C provided fantastic customer service and promptly sorted out your issue. Your satisfaction is our priority, and we’re delighted that you had a positive experience with us. If you need any further assistance, don't hesitate to reach out. Thank you for choosing us!
I want to highly commend Clairevyl Mae…
I want to highly commend Clairevyl Mae Inoc for her exceptional assistance. She was very helpful and patient, which made it possible for me to sort everything out and successfully place the prezzee into my wallet. Truly outstanding support!
17 mars 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi MIlagros,
Thank you so much for the compliment about Clairevyl!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Quick and easy service to fix my…
Quick and easy service to fix my problem with understanding and options for me to choose from.Really friendly and helpful.Gteat service.
14 december 2025
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi Jamie,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Jessie was so quick to fix my issue…
Jessie was so quick to fix my issue that I thought would take ages , thank you so much. Her customer service is above and beyond
12 mars 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi Lyndon,
Thank you so much for the compliment about Jessie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Simple to use
Simple to use. Fast in getting your funds credited to the right shop.
Would have given it a 5 stars if not for the somewhat limited choice of brands/shops.
11 mars 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi, Chantal! Thank you for your feedback! We're glad you found the service simple and fast. We appreciate your input about the limited choice of brands and are always looking to expand our options. Your insights help us improve, and we hope to provide more variety in the future. If you have any more suggestions or need assistance, feel free to reach out!
Rita was awesome!
11 mars 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi, Daryl! Thank you for your feedback! We're delighted to hear that Rita made such a positive impression. We'll be sure to let her know about your kind words. If you need any more assistance, feel free to reach out. We're here to help!
Purchased a Prezzee card through AfterPay
Shout out to Rita and Sherly from Prezzee. I had purchased a Prezzee card through AfterPay with the intention of using it at a marketed supplier, however due to the restrictions of AfterPay, it couldn't be used there specifically. I spoke with a staff member of Prezzee and they helped me look into a refund as I was unhappy about the un mentioned restriction that I was only advised about after the purchase. They made sure the card was cancelled and and that I would be refunded by AfterPay. Only 5 mins after talking with them I received confirmation from AfterPay that the refund was successful. I am very grateful for this as it would have been $500.00 down the drain otherwise.
25 februari 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi Darvyen, thank you for sharing your experience. We're pleased that Rita and Sherly efficiently assisted you, resolving the issue with your Prezzee card purchased through AfterPay and securing a prompt refund. We appreciate your understanding regarding the unmentioned restrictions and are glad the situation met your satisfaction. Your feedback is invaluable and reinforces our commitment to exceptional customer service. Thank you for choosing Prezzee.
Rita was very helpful and quick
Rita was very helpful and quick. Appreciate her help with resolving my issue and canceling my order.
11 mars 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi there, thank you for sharing your positive experience! We're delighted to hear that Rita was both helpful and efficient in resolving your issue and canceling your order. Your appreciation highlights the dedication and skill Rita brings to our team. We're proud of her commitment to providing excellent service. Thank you for your feedback!
The Prezee app was easy to use
The Prezee app was easy to use.
A running balance would also be useful, and would save time in checkout queues.
4 mars 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi Lorna,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Youseff was great help
Youseff was great help, quick to sort out my issue
3 mars 2026
Omdöme utan inbjudan
Svar från Prezzee NZ
Hi Dj, thank you for your feedback. We are pleased to hear that Youseff was able to provide prompt and effective assistance in resolving your issue. Your satisfaction is our top priority, and we will be sure to convey your kind words to him. Should you require any further support, please don't hesitate to reach out to us.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.