Freedom Kitchens Omdömen 365

Would strongly recommend that people avoid Freedom kitchens. Still waiting on my kitchen to be completed after spending 25k which is currently unusable. When it comes to project management the place is a disgrace. Freedom will make you sign individual contracts with third party contractors (so they can take no responsibility). If anything goes wrong during the installation good luck with that one. My builder was fantastic but the stone mason has cut my stone incorrectly and destroyed the kitchen. When ringing freedom they take no responsibility and expect you to manage the fall out with their third party contractors. Personally I think this is a disgrace as the kitchen is sold under the freedom brand. Surely freedom should be able to manage the third party contractors that they supply

Surprised I even gave this company a 1 star review. If you love high levels of stress in your life and banging your head against a wall then Freedom kitchens are for you lol

Wouldn’t recommend, complete nightmare. Have had an unfinished kitchen for 8 months and wardrobe pieces in boxes for months. Freedom constantly stuff up the order, change plans and don’t communicate, contractors that are sent too many jobs and nothing is finished.

I had a very disappointing experience with Freedom Kitchens. We live in the Wollongong area of which Tushar works in. He had a great salesman pitch but we didn't realise how unprofessional it would all be in the end.

We were encouraged to pay a deposit on the day to “secure the price,” which created pressure to commit quickly. The 5-day cooling-off period and cancellation terms were not explained at all.

We cancelled shortly after signing (within days), and importantly before any work had commenced — no check measure, no manufacturing, no installation. Despite this, the company retained $800 of our deposit without providing any itemised breakdown of costs.

When I queried this and requested justification, I did not receive a response. I was also advised the refund would be processed within 5–7 business days, which did not occur ($4000) Its been 11 business still the cancellation and still nothing...this is very dodgy coming from a 'big company'.

Overall, I wouldn't recommend them to anyone...I wish i had read the reviews on trustpilot about them first.

Very poor experience with Freedom Kitchens.

The kitchen was installed incorrectly and does not match the design. The dishwasher cavity is too small for the appliance they supplied, and other parts of the kitchen are out of alignment.

Rather than fixing the issue, Freedom repeatedly denied there was a problem, attempted to shift responsibility, and proposed workarounds like modifying the appliance or removing parts of the kitchen. They also failed to provide a proper written rectification plan despite multiple requests.

Inspection was inadequate — no measurements were even taken against the plans.

The whole process has involved delays, poor communication and a lack of accountability. The matter is now with the Building Commission.

If you want aggravation you have come to the right place.
The product is good, the representative, installers and trades are excellent. But dealing with Freedom Kitchens is painful.
Now I understand why they prefix the phone call by " please treat our staff with respect" something bad must have happened to initiate that line.
You are talking mostly to people located overseas. "The customer is no longer King" It's so so aggravating.
Calling them to follow up or talk about your job is extremely time consuming. It sucks

We had a designer come to our home for a free consultation, which we finally agreed to as they had called us 4 separate times and emphasised it was free even after we told them it was a future project.

The appointment went well in the beginning and the designer understood what we were after. However after going through the costings we decided that we didn’t want to be locked into a contract at the current time as we had just moved in and there were other issues with the house that required urgency.

This set off the designer and she rambled on for a full hour, guilt tripping and pressuring us to agree to the contract that night and to put down a 3k deposit to lock in the current deal they had.

At first she offered solutions such as changing the design and materials to make it cheaper but when I said I didn’t want to compromise on the design and would rather just do it later when we were in the right place financially, she made snide remarks such as “if you want to live with that concrete slab bench, those cabinets, and your fridge on the other side of the room then that’s fine. Keep your 3k deposit and use it on a new wardrobe or something.” These were the elements we pointed out we wanted fixed and for her to throw it back in our faces was completely inappropriate, unprofessional and rude.

She then went on about how she came out late at night as a complementary service because we wanted a new kitchen and that she could’ve went elsewhere for business if we weren’t serious. Mind you, they were the ones that kept calling us knowing it wasn’t in the immediate plans for us. She mentioned that we could pay $500 every 6months to postpone the installation and keep the special but after we shut that down she then kept saying how they take care of their customers. For example throwing in a free appliance as a thank you, changing designs at no extra cost, and all these other stories to try to convince us. It was so exhausting having to keep repeating our decision, only for her to make us feel uncomfortable over and over in our own home.

We engaged Freedom Kitchens for the supply of a new kitchen in Victoria. Although the contract was described as “supply only”, the installer was organised and scheduled through Freedom Kitchens (Kitchen Group) documentation as part of the overall kitchen process.
During installation, the integrated dishwasher door could not be fitted because the necessary components had not been delivered in time. As a result, the kitchen remained incomplete. The installer later sought an additional call-out fee to return and complete the installation.
We contacted Freedom Kitchens on multiple occasions seeking assistance and asking that they arrange completion or take responsibility for the supply delay that caused the additional cost. Rather than resolving the issue, we were referred back to the installer. In the final correspondence, the Completions Officer stated in writing: “I will not be responding further to emails sent to this address.”
With no practical assistance provided, we paid the installer under protest in order to avoid further escalation and then arranged for our own builder to complete the remaining work.
The cabinetry itself is of reasonable quality. However, the post-sale support and approach to resolving a straightforward completion issue were disappointing and unnecessarily stressful. Based on our experience, I would strongly encourage future customers to clarify in writing who is responsible for installation completion and how supply delays will be handled before proceeding.

check measured for wardrobe before Christmas. Flat pack delivered last week. Installers come this week to install; so far so good. Installers find that no doors provided. Advise Freedom who tell me it will be 12- 14 business days ( say it in real terms up to 3 weeks) before doors will be available. Ridiculous service

Update from Freedom is worse: The estimated timeframe for the above replacement items is approximately 14-21 business days. We are working diligently to ensure these items are dispatched as quickly as possible.
Unable to use wardrobes in the interim. Just great

The worse experice ever! Don't Recomend.
All messed up, Unreliable time frame and Miss communication between Designer, Pruduction, Factory and Installer, All a real mess :(

First thing to know is that Freedom Furniture stores and Freedom Kitchens are not the same company, it is however a great way to deflect any customer issues.
Next, Freedom Kitchens (FK), understand fine print, convoluted contracts, multiple 3rd party sub contract, and ZERO accountability. The deal may sound good but be prepared that they will get everything wrong once you have signed the initial contract and paid the deposit.
To give you and idea we placed our orders in mid Sep 25 for a custom bar. We still don't have it completed and are hoping it will be in Feb (5 MONTHS). At the same time we gave 3 other room refurbishments to competitors, and ALL of them were completed with only one room and one minor snag by 3rd week of November 5.
BEWARE: the minute you have made the final payment to Freedom Kitchens for the cabinetry delivery YOU will not hear form them again or get any responses back. But wait there's more...
Here are a few things that went wrong, keep going wrong and are still wrong.
Crazy old school two factor authentication portal making it impossible to collaborate with your partner as they can't sign in.
Not a single deadline or milestone met on time, no updates or accountability, wrong design (multiple times), wrong manufacture either in colour or measurement, constant deniability (although very polite) no commitment on escalation, and good luck trying to find information about their business, management, leadership.
Lastly, at the prices that they charge use local tradies. If you want the same job at 46% to 57% of Freedom prices go to IKEA Kitchens. Now they understand logistics, customer service, and ethical conduct.

Designer evasive about the plans. The resulting kitchen was not as discussed. Avoid at all cost.

Bench tops are not very good quality. Only lasted a few years and they don’t cover under warranty even though it is within the warranty period.

Absolutely hopeless. I've called so many times. On hold for hours combined. The only person who called me suggested I call the 1800 number I've been calling to get help. What a pathetic organisation.

I recently brought this property and there are issues with some kitchen cabinet doors and drawers not closing properly. The previous owner got that installed from Freedom Kitchens which is still under warranty and handed me in the paperwork with the guarantee certificate. When I tried to get in touch with Freedom Kitchens today, it took five attempts to get through their maintenance department. Not a good contact experience. Then on the top my request to help resolving these issues under warranty was declined saying that the warranty is not transferable and then saying there is only 1-year warranty on the accessories. I looked up on their website and it is no where mentioned these conditions. What all they claim about is there accessories being high quality, rigorously tested and provides 7-year warranty on cabinetry. But it didn't help me today at all and my experience dealing with them today for service issues was poor and unsatisfactory! I have never seen 'the warranty/guarantee' not being transferable and is not sensible at all!! You own that property that comes with that kitchen and you have paid the price for it. I want to warn all the customers who are selling the property or people who are buying the property with Freedom Kitchens installed, the warranty is not going to be useful for you!

We deep disappointment regarding the service I receive during our recent visit to jindalee branch. The designer who assisted us was very rude experience we receive was extremely upsetting

Great experience
Went to Freedom Moore Park
Great promotion with 30% Black Friday Sales and Spin the Wheel Promotion
Good Communication and quick install
Very professional

We approached Freedom kitchens for a quote, “Designer” came and was given very healthy budget for kitchen, she did her thing, measure, draw, etc. At that time we were not 100% sure we will go with Freedom, we were under impression that she is giving us a free quote, and that we can rewiev and go trough it or not, however she asked for deposit to hold price, and we paid deposit still thinking that it’s all good, before we knew, they started taking money and we realised that we are actually locked in a contract.. Any way, kitchen arrived, and to add insault to $46K kitchen and installation, they have supplied bulkheads and another panel that is also face of the kithcne in different material and colour is not matching.They forced us to pay another $2098 for matching buklhead material even though we were already charged for those! I have mail from designer that stated that our kitchen and buklkheads are SAME material.. i have proof in e-mail that states that we are to be supplied bulkheads in SAME MATERIAL FOR SEAMLESS LOOK.
so now we have almost 50k kitchen that we absolutely HATE!

Thanks for nothing freedom

My advise for everyone who even considers is JUST DONT. PLEASE JUST DONT, go to your local joinery and cabinet makers. freedom kitchens are not worthed, They said we signed documents, and yet, We signed what they served trusting that we are getting what we paid for. and YES WE PAID FOR THOSE BULKHEAD, TWICE NOW! First time designer charged us, and second time they asked for payment again!

Please just don’t do it..

I have a great Freedom kitchen that I love! Firstly, the designer really understood the brief - and based on that understanding they applied really clever problem solving techniques for us as a family to get the max from our kitchen design! And then for installation - a meticulous and thorough installer was able to come in ahead of time - yet with an eye on perfection! All before Christmas - and the hoard of guests that arrived from overseas. Thank you very much to Freedom - replacing a kitchen is always quite an exercise, and Freedom made it as painless a it could be, and I felt I got much more than I would have elsewhere.

Vivienne S
I was very happy with my kitchen renovation, the trades did a very good job and they were always on time.
Vivienne S

Easy smooth process from start to finish - highly recommend. Any issues or questions easy enough to call up and you will always get help.