Premier Car Supermarket Omdömen 

Ollie was amazing to deal with fast and efficient would highly recommend

Where do we start? The order had mistake after mistake in it which caught up with us on collection when the finance was all wrong. Once we had finally got around these issues which involved me just paying upfront for the van rather than finance I collected and drove home. All the tyres were half the PSi they should have been so I had to pump them all up and on doing this I noticed a deep side wall damage to the front tyre so I'll now have to folk out for 2 new front tyres. It's an EV and I was promised it'll be fully charged, it wasnt, it had 60%.

All in all, Allan, this is not the job for you. Thank you to Ash for bailing you out but as a customer, I don't think I could ever come back nor would I recommend Premier Car Supermarket to anyone.

The van is fine, I'll replace the tyres and it'll all be fine but the service is a total sh*t show.

I'm now going to waste a few hours writing reviews about this because I can't drive the van till monday now when the tyre shops open and I have time to kill and they have quite honeslty pi***d me off.

Sold car on 3rd November 2025 with illegal tyres and gave a *discount" for new tyres. New tyres cost more than discount - they refused to reimburse difference. Next fault: broken wires in door showing airbag fault (£170 to fix) they refuse to reimburse any works carried out by third parties. Current fault, dash full of warning lights and symbols, ESC light, hill assist not working, lights not working - basically unsafe to drive. They will not authorise local garage to undertake repairs, citing Consumer Rights Act that they have to be given opportunity to fix it. They will not collect (3 hour distance) They will not authroise repairs by third party garage but suggest I pay for a diagnostic check so they can order the part and then for us to drive 3 hours for them to fit it in a car thats not roadworthy.
Still owe me £170 for faulty wiring!

Jay was really helpful through my whole time here

If I could give zero it would be too high.
We bought a 2021 plate used van in Jan 2025 from their derby branch, which had done 80k miles. At the time of the purchase we were sold gold warranty. I questioned the service light in the vehicle at the time of purchase and was told that would be sorted, the van would be fully serviced up to date before we could have it, and we could collect anytime after the next Monday. We arranged to pick up the following weekend. At the same time I questioned the timing belt. We were told it didn’t need doing as manufacturers warranty give to 120k before it’s needed. I mentioned some are less so the sales guy said he looked it up whilst we were sorting the paper work and it’s 120k but if anything did go wrong we’d taken the top warranty so it would be totally covered! No previous service or MOT papers were shown to us before the purchase was signed for. How wrong were we! Timing belt went completely out of the blue just, 3 months and two weeks after we collected the van. The van had done 1900 miles since we bought it with no heavy loads, just basically used to get to work and the dog field with our dog. It was a dog field trip when it went. The AA which came with the warranty picked up the van from the dog field and brought it back saying they thought maybe the timing belt have gone or it could be a sensor. Before bringing it back to our house, they tried to take it to our local Citroen dealer who wouldn’t take it as they said they didn’t have room. We then had two weeks of fighting with the warranty company to get them to take responsibility and get the van picked up from our house as we were told it was a one way recovery journey that was covered! We also couldn’t find a garage that would actually deal with the warranty company so we emailed the premier to raise our concerns and were told after sales would have to deal with it. We told them they had to sort it all. We had emailed them to say you need to liaise with the warranty people as the van was sold not fit for purpose because on going through the old service paperwork we were given with the van we noticed the timing belt should’ve been changed at 75,000 miles. We advised them we wanted them to either repair it at no cost to us or replace it. Premiers only response was to say the warranty people would liaise and get it sorted. It quickly transpired that we were only covered for £2000 and this was not gonna cover the new engine that was now needed. I spoke to the motoring ombudsman and the financial ombudsman. I found that the financial ombudsman would fight the finance company who we contacted to get involved because we refused to accept to pay the difference on the warranty which was estimated to be £3000. They tried to make us agree over the phone to have the vehicle fixed without giving us a total cost price. I found out from the Motrin ombudsman that Premier cars are not listed with them so we had no protection from them. Our only option would be to go through trading standards. We are today collecting the van from the garage almost a year later after having no option but to give in and take out an additional loan to fix the van. This has now cost us an extra £5000 on top of the £2000 warranty also because the finance company kept telling us we had to give them 56 days to respond and so did the warranty company so we had a £2000 worth of extra storage and time wasting fees that we’ve had to pay the bill for. My honest opinion don’t touch Premier with a barge pole!!! Although I know it can be unfortunate that these things can happen they have taken no responsibility for the mis-selling of the warranty and the unhelpfulness to try and get this resolved in a timely manner. I would also never use their warranty company or finance provider again either.

Very friendly and helpful allowing you the time to browse and look over the car on your own. Oli was fantastic, would recommend you ask for him. Really nice guy.

Good service when picking up my “new” car
Friendly & efficient with no upselling pressures
Thanks to Darren 👍

We arrived at Kettering at 09.50 for a 10am appt only to be told car was in workshop having oil drained ?!
Sometime later we test drive the car and was happy to purchase but when enquired as to warranty on a £10k car was told it was only 30 days. Asked for 90 days but was refused point blank and nothing else offered so walked away.
I see that 8 months later they have replied with a positive now giving 90 days or 3000 miles warranty. Good for them.
Could have got my name right though lol

We had a very disappointing experience with Premier Car Supermarket Kettering.

The vehicle we purchased was advertised as ready to drive away and properly prepared. Within months, a number of serious mechanical issues became apparent, including braking components, suspension concerns, electrical window problems and other faults that an independent inspection later suggested were long-standing rather than recently developed.

When these issues were raised, the aftersales response was defensive and unhelpful. Our concerns were largely dismissed despite the inspection findings. We were also given conflicting information about the vehicle’s service history and the checks said to have been completed before sale.

Although a “50-point inspection” is promoted, the documentation provided to us was unsigned and undated, which raised further concerns about the vehicle’s preparation. Communication eventually ceased rather than any meaningful resolution being offered.

Based on our experience, we would not recommend this business due to the lack of transparency and poor aftersales support.

I’m writing regarding the phone conversation we had earlier today while discussing a car we were genuinely interested in purchasing. We were speaking directly with your General Manager, Jameel, and in the middle of our conversation he suddenly disappeared and diverted our call to someone else without any explanation. Instead of simply asking us to hold for a moment, he mentioned another name (“Liz”) and passed us on a divert call.

When we explained this to the second handler, his response was essentially, “If you want the car, let us know.” In way saying if you want let us know otherwise don’t waste our time. He also stated that someone had walked into the branch and that this was a higher priority that’s were General Manager Jameel disappeared without informing us. However, before the call was diverted, we heard no sign of someone arriving—only Jameel mentioning another name over the phone and diverts us.

Regardless, even if something unexpected happened, a simple apology or explanation would have been appropriate. Instead, we felt dismissed and sidelined during a genuine attempt to discuss and potentially purchase a vehicle.

Your business is promoted as family-run, but the interaction we experienced lacked basic manners, respect, and professionalism. To be completely honest, we were very close to moving forward with a deal, but the way we were treated has damaged our confidence in dealing with your team.

If we’re not given the courtesy and respect any customer deserves—especially when we are ready to spend our money—then this is not the right place for us to buy a car.

Thank you for taking the time to read this. I hope this feedback is taken seriously so that other customers do not experience the same

Excellent service and after service, friendly staff, felt very well looked after, cars been a dream to drive, extremely happy, highly recommended 😀

Darren has sorted all the bits I thought would be complicated buying our daughter’s first car. Really quick and easy from the moment I first called. Thank you!

Kyle made my experience exceptionally well and helped me understand everything in clearer details .

Bought a transit custom crew cab from them and it was a fantastic experience nothing was to much trouble to them got a good part exchange price would recommend to anyone to use them I give them 5 star review

Check for scratches and key marks that have been well hidden and only show after a few weeks.
A wax was used to hide a long key or bush scratch on drivers side.
I can tell it was hidden because a part of it had touch up paint on it. Apart from this all was great. I don’t appreciate the hidden scratch though. Will cover with side stripes.

Absolutely awful... I purchased a van via the Kettering branch, finance apparently all agreed and full deposite paid, picked van up and traveled about 30 miles to a job that I was working on, got a call from Darren who sold me the van and said I had to bring van back as the fiance had not paid out, so total incompetence to start with as never read that this agreement was only if I was part exchanging, which I wasn't, wanted me to pay more deposit with another company which I refused.
So the agreement was I gave the van back and would receive my full deposit back by the end of the day , well I'm still waiting! I've had to cancel van insurance, let customers down. Now in the process of sorting a van with a reliable company, they don't care about their customers not interested in the fact I'm losing income due to this or the costs that I've accrued during the short time of having this van... advise if you want good customer service go else where, eg synta

Great service and honest would use them again no problem
Thank you

Absolutely brilliant customer care from start to finish with Hasan and Craig going the extra mile ! Highly recommend and a pleasure to deal with. Everything taken care of with ease and smooth delivery !
Thank you again !

Richard was helpful, knowledgeable and chilled out, just what I wanted from a sales executive.

Dej was very helpful and down to earth. Was great experience and would definitely recommend.