Premier Car Supermarket Omdömen 

Quick easy no hassle and help full

3rd car from Jay, he is very good at what he does, and good at taking my money lol :D

the help i received from Jay is the reason i will return to PCS. Jay was helpful through out the process from trading in and purchasing another car.Warranties and taxing of the cars,nothing to much trouble as with a previous purchase from PCS thank you Jay and the PCS staff.
ps the coffee is nice also

Great Service from Jay at Premier in Derby, very attentive and genuinely a nice lad overall.

This was without a doubt the best car buying experience I could’ve asked for.

I arranged a test drive over the phone with Junaid (Jay). When I arrived the car was waiting outside ready to go, I spoke with Jay who gave me the keys and recommend a test route.

After the test drive I decided to buy the car. I really appreciated that I was allowed to make this decision without any pressure or hard selling from Jay.

The buying process was very smooth and Jay was extremely helpful in facilitating me taking the car away the same day. Once again, there was no pressure for optional extras so it didn’t feel as if I was being squeezed for as much as possible.

I couldn’t recommend this dealership enough, and I thank Jay for his help making this an easy buying experience.

Personally I would take more notice of the negative reviews than anything above 1 Star. Purchased a Ford Kuga from these cowboys 14 months ago. Never again! The vehicle hadn’t been valeted when I picked it up and started having problems within the first few weeks. Battery kept going flat which deactivated the central locking. Took it to my local dealership only to be told an incorrect battery was fitted and the brake discs and pads were badly pitted and scored. PCS refused to cover the costs for replacements, saying they’d passed the MOT carried out at purchase. I would question any “in house” MOT, too easy to overlook additional costs to get the vehicle off the forecourt.
The extended warranty, which has to be paid in full up front is not worth the paper it’s printed on!
Had to take them to Small Claims Court to get back the costs of the battery they’d incorrectly fitted.
The General Manager, Nigel Potter, is a nasty piece of work. Steer well clear of these cowboys.

Paul went above and beyond to ensure a positive and smooth process of buying our car, from start to finish. Incredibly happy with his Service, and our car and would highly recommend.

I’m not sure about this place and its priorities. Yes they have cars and yes they have what I was looking for. The salesman didn’t want to really know that he wants to sell what he wants to sell or at least if felt like that to start with. Anyway he eventually got me a key for one I wanted to look at, (they don’t like getting keys out unless your buying) well I’d like to sit in and drive a car before I buy please. Chose my car. Sorted my part ex although they wouldnt take it in the end they advised me what to do with it so cannot fault that. Car collection, car had no more charge in it even though he said he’d charge it, (they turned the power off) ok mate good lame excuse, not bothered now got your money. No floor mat, I asked for some. Nothing doing. Get home and spare key doesn’t work, contact after sales as sales team don’t wanna know. Our vehicles have to be supplied with one working key. Our website does explain that if you are given a second key at handover this is a spare and may need programming to the vehicle. What a reply. No after care there. It gets better Please be assured that every vehicle is supplied with at least one fully functioning key. The intention was simply to clarify that any additional key provided is considered a spare, and we cannot guarantee that it has been coded to the vehicle. Well I’m lucky I got one key then. So a spare key but not so spare?? Rubbish after sales. And no though don’t make you aware the key might not work but yes of course I signed. I’d have paid the £700 and had a spare key and mats thanks. Oh and a sensor broke a month after but to be fair they replaced it at cost. Still no help with the key though.

It's five stars from me. On arrival I was greeted by Carl the salesman who was, calm, polite, professional and very friendly.
Carl collated all the paper work, never too pushy, he me with car so I could inspect it..
Premier provide an excellent service making sure you experience is an enjoyable one on your new car Journey.

Thank you

Went down to have a look at a car on Sunday, several people sitting around.
Struggled to open the door at 1st and not 1 person came to offer any help, when we did get in the building again not 1 person even acknowledged we were their, we walked out back to go view the car we had seen on line, had a look around it but because they were locked we couldn't get get a proper feel for the car, went back to in the office, stood around for a few mins and again people sat at their desks not doing anything and.... Nothing not even a hello or do you need any help.

The customer service is a joke, literally non existent.
Were in talk with available car now instead.

The car looked perfect in the picture, as it was in the description. However, they forgot to mention the car had a few very visible paint scratches and too many deep scratches on the plastic part of the boot door. After I asked what caused it, Richard said he had no clue. So after checking it, he said the boot was used by dogs and that's what caused the scratches. So I went to check around the car and found more than one issue. They tried to fix what could be fixed while I was there, but the fact that he tried to appear unaware at first tells you there could be more issues. So, I wasn't willing to risk it after traveling five hours. Who knows what other issues the car could have once I started driving? So, my advice is to ask them to send you more detailed pictures or ask if the car has any damage or something.

Had high hopes based on our initial visit - it seemed like a friendly place. But that didn’t last! The day I was due to collect the car, (a week after I put the deposit on) I got a call to say the replacement headlight hadn’t been ordered. I had booked the day off work too - nothing offered for my inconvenience! Due to collect the following weekend - then I get an email to say the part still wasn’t in, so another delay.
I emailed the Manager twice but not even a reply! Darren the sales guy not good. We wanted the car to be right and ready when we were told it would be - but we were made to feel like we were being unreasonable!! Definitely need to work on their customer service! And I would not recommend the Kettering branch.

The buying process was as others have described. Unbothered and poorly prepared. (I had to tell the branch the van didn’t even have an MOT).

After some painful back and forth preparing the van I bought it.

Yesterday I had a letter from the DVLA telling me I needed to Tax or SORN the vehicle.

I paid for vehicle TAX when I purchased the van. It wasn’t actually put through in store so I’ve been driving it around for over a month without Tax. Luckily I wasn’t stopped.

I called the branch yesterday to inform them straight away. Emailed documentation across, no response even though I’d asked for someone to confirm receipt.

I had to call again today?! To check the status.
Honestly never again and I wouldn’t recommend the Kettering branch to anyone.

Vauxhall corsa purchased, wasn’t even home and the engine management light came on.
Their first comment was put more fuel in! That’s doesn’t cause an engine fault, after the car being returned approx 4 times, a new excuse was found.
When they sent it to Vauxhall they said they didn’t use a genuine part which there were known issues with.
They stated off coming across helpful, but each visit was a drive from stapenhill to the garage at my cost of both fuel and time.
Kyle the sales guy was all nice until I expressed my anger and he got extremely shirty with me so I told him I wasn’t being spoken to in that manor and I terminus the call!
Thankfully now this car has gone! Not via any help from premier car supermarket!
Please be aware of this garage.
The best bit it the posted at the garage says outstanding after sales ! What a joke that was

Recently purchased my new car from the Derby branch, dealt with Hasan from start to finish, very pleasant, super helpful and kept up communication. Can fault my experience with getting my new car.

Went to a Kettering branch today with all intentions of purchasing, but from the moment I entered the zero effort of customer service and simple basic lack of human interaction made my decision easy - to walk away. If that’s the standard of salespeople they have working for them I’ll happily take my money elsewhere. Left there feeling quite sad actually thinking is this another example of the youth of today

Awful experience. I wouldn’t recommend the shop to anybody. The staff is rude and they hold your reservation fee.

I went into the shop on the 2nd April during the school half term. I was involved in an accident where my car was written off. I made it very clear that I had 9 days to get a new car before the children went back to school on the 13th. Ideally I needed a car by the 10th at the very latest. My hire car went back on the 8th.

I went into PCS after seeing the VW ID4 the previous day. Stupidly I didn’t put a reservation fee down so the next day when I went back with my brother the car had sold. I spoke with Olly and he told me another car with similar features mileage etc can be delivered to the store. I expressed my concerns about the timing and reiterated the urgency of needing a car before the 10th. He reassured me that the car would be ready and in store by early next week and that he would push it through the service and MOT so that it was ready for me. I didn’t want to make the same mistake again so I put a £99 reservations fee down.

I waited until Tuesday and heard nothing from Olly so I called at 2 and the lady said they would get Olly to call me back. I waited until 5 and called again where I was told Olly didn’t work Mondays and Tuesdays but my car was getting delivered into the store that day before 6. Perfect, I thought.

Wednesday came, I waited until 12, I heard nothing so I called the store and was told Olly was busy and that he would call me back. He called me about 2 in the afternoon saying the car had been delivered. I asked if I could collect on Thursday and he said that the car needed servicing and MOTd first he’s had a look around the car and everything is fine but they need to replace the back wiper blade. I asked whether it would be ready on time and he said he would call me back in the afternoon with a plan of action because I had to return my hire car there for head no way to get to PCS. He didn’t call.

Thursday came, I called at 10 for an update and again, Olly was busy so they said they would get him to call me back. He called but he was huffing on the other side of the phone as if he was getting irritated with me and that the fact I was calling for an update, considering her never followed up with his word of calling me back with a plan of action the day before.
His explanation was that he didn’t have a plan and therefore didn’t want to call me back without one?
We moved on from the conversation and I asked whether the car is ready for me to view. He said it still needs to be serviced and MOTd and he’s going to make it a priority. I asked for a rough time and he said Friday at 4-5 it should be ready. I asked if I could test drive one of the other ID4’s on their court as I had never driven an electric car before and ideally I wanted to get a feel of the car. He mocked me and said “let me get this right. So you want to drive a car you don’t want to buy” making me feel really silly for even asking the question as if it wasn’t a valid one. I had waited a week for this car and time wasn’t on my side. If I didn’t like the ID4 I would have wasted a lot of time in hopes of buying it.

I only had 3 days left to find a car so of course I was looking around other places. I went to Cupra in Leicester and spoke to Will who was fantastic. We called at 2, arrived at 3 we and he let us test drive straight away. I loved the car it was low mileage, good price and came with warranty, it was a deal I couldn’t turn down. I asked my partner to call Olly and request for our reservation fee back.

To say Olly wasn’t happy is an understatement. He was “disappointed” “thought we were taking the mick” then hung up on my partner. My partner then called back and spoke to someone else to see if we were getting our reservation fee back and they said it would take 27 days because it needs to go through the manager first. Which to an extent I understand but an electric car doesn’t take 4 days to service first of all and it wasn’t a personal attack on Olly. I needed a car to get myself and my children to work and I couldn’t rely on ollys word after being let down too many times.

Communication was really poor, especially when your working within in a time frame.

It does make me wonder whether something was wrong with the car which is why it took so long for me to be able to go and view it. Even if it wasn’t serviced or MOTd surely I should have been able to view the car.

I recently went to view a car here and unfortunately had a disappointing experience. The vehicle itself was not presented well at all, it smelled strongly of cigarettes, and there was even a can of Pepsi left inside from the previous owner, which didn’t give a great impression in terms of preparation or care.

I was also told by the salesperson that the car had only just arrived the day before, but I had already seen it listed online for nearly a week, which made the information feel misleading.

What stood out most, though, was the overall attitude during the visit. There was a clear sense that whether I bought the car or not didn’t really matter, which didn’t make me feel valued as a potential customer.

Overall, not the level of professionalism or customer service I was expecting.

Oli was very helpful and friendly without being to pushy. The overall experience was good and would recommend buying a car from this dealership

Excellent service dealt with Craig sales manager helped us out from beginning to the end. Love my mg4 trophy gorgeous car. Definitely go back there direct not through Zuto that’s for sure. Well done to Raj too for rescuing us to sort ev charger out bless him both lovely can’t fault either. Happy customers 😊 thank you again 🤞🏼🙏🏻