Premier Car Supermarket Omdömen 

Richard was excellent throughout. Dealt with my calls efficiently and made the process of the car purchase very seamless.
Couple of points on the valet which have been highlighted.

Everything was straight forward with very pleasant staff who were easy to contact.
My only disappointment is there was no ford badge on the tailgate.

The way my son was treated was terrible
Saved up for a new van for work - had problems withinone hour of driving away - had to go back twice as warning lights and van in limp mode - they tried to tell him all fixed and sorted - total lies and eventually got the money back but would not compensate hime for the full two days he lost from work as had to take the van back three hour round trip each way on two consequitive days - after service terrible and they clearly do not care about their customers - been in customer service for years and never experience it so bad as this - would not trust them or buy anything from them

Great experience

terrible website with robots continually chipping in. Telephoned about a Range Rover and asked if the belts had been done to be told " WHAT BELTS ! then i contacted again and was told i would be contacted when they asked about the belt receipts. Never contacted will now not trust them.

Jay was excellent and made sure everything ran smoothly.
Lovely van

Many thanks

Great service on both our visits from oli, Wasnt pushy and answered all our questions, helped us pick the best car for us, swift services... couldn't fault it will be back when my husband needs a new car.

Kettering branch -
We bought a 5 year old Ford KUGA from this dealership back in June 2025.
We were told the car would have a FULL service prior to us collecting it.
Within a month of purchase the Clutch burned out. The car started smoking out on our drive.
The car has 50,000 miles on the clock - They told us it was 'wear and tear' implying we did it. After 30 years of driving we had never had a clutch issue. Our old car had almost 200,000 miles on the clock. The clutch worked perfectly when we sold it.
We are confident the clutch was already 99% gone when we bought the car and the service was never carried out. If it was - they were keeping quiet about it.

We wanted to hand the car back and cancel our contract but at the time we had a 10 day road trip booked - ( just days after the clutch burned out). one of the few reasons for buying a new car in the first place.

When we called Kettering Car Supermarket, they assured us they would fix it in time.

They did - and charged us £750 for the new clutch to be installed. Something we assumed they would cover as the car was still in warranty. They told us clutches were not covered in any warranty in any garage across the UK. Luckily for them - this means they can sell all of their cars with 99% burned out clutches and absolutely no consequences.

We had to pay up or lose out on our holiday. Something booked and paid for a year in advance.

Since owning the car - the exhaust pipe has fallen off - the digital radio does not work in fact we are lucky if we can get one radio station for more than 20 minutes at a time - would never recommend them to anyone.

Every opportunity I get - I am letting people know this is NOT the place to go.

My 20 year oId Son purchased a 69 pIate, Peugeot Expert from this DeaIership on 30/8/25. The vehicIe as in good over-aII condition and given we were toId it onIy arrived the day before was very presentabIe. The deaI agreed was that the van wouId have a fuII service pre deIivery which was agreed for 13/9/25 giving two weeks for the vehicIe to be properIy prepared.On handover - which was exceIIent - my Son was advised 'not to Iet fueI run down to Iess than 50 miIes range. When we Ieft the forecourt the range was 37 miIes!!!! My Son did the 49 miIe journey home and before he got home the engine warning Iight came on. The foIIowing day the vehicIe went into Iimp mode and one of the side doors fIew open on it's own and wouId not cIose. My Son returned the van the foIIowing day, taking a fuII day off work and when he arrived at the DeaIership they were Iess than heIpfuI. My Son was toId that the van had not had a fuII service but that their 'extensive muIti-point pre deIivery inspection covered most items covered by a service' - not what was contractuaIIy agreed. After I spoke to a Manager they agreed to undertake items that a fuII service wouId cover that had not been addressed by the inspection whiIe he waited. They aIso fitted a new Add-bIu pump and after some arguing agreed to fix a new Iock to the door instead of the originaI pIan of 'bending' the existing Iock?! Assured that the probIem was soIved my Son Ieft having been at the deaIership from 09.00 - 4 pm and before he got home the van went into Iimp mode again. My Son then had to take a second day off work and returned the vehicIe the foIIowing day to reject it. He was promsied a fuII refund by cIose of business that day. Part of the refund came through after chasing the foIIowing day and he had to wait severaI days for the portion paid by credit card to be recieved. When asking about compensation for Ioss of earnings, dieseI used and inconvenience he was advised to write in to Customer Services which I did earIier this week. No meaningfuI apoIogy, cIaims that 'after 40 years in the industry' they have never known of Ioss of earnings being covered due to breakdown and offered a refund for dieseI provided a reciept was suppIied. After further corrspondence an offer of £200 off a future vehicIe purchase was offered - totaIIy unsatisfactory. AII together a costIy, time consuming and disappointing experience. We have made every effort to seek an amicabIe and satisfactory resoIution with this DeaIer who have decIined to make a meaningfuI offer to cover my Son's inconvenience, disappointment and financiaI Iosses. I have to say we couId not fauIt the saIes man or the saIes process but the experience foIIowing coIIection was the worst I have experienced from any deaIer in 45 years of car buying with comments Iike 'it is not our fauIt your Son chose to buy a vehicIe 49 miIes from his home' - unbeIievabIe. Think very carefuIIy before buying from this DeaIer.

Alan was so helpful, for buying a van for the first time he helped us with everything and told us everything we need to know. Could get hold of him and he helped with every query we have. Would come back and recommend to everyone we know

Olly was very Efficient helpful and friendly.
Made the whole process of buying the car easy

Jay at Premier car supermarket was fantastic. He was super patient when we wanted to look at lots of different cars. Purchase was smooth and efficient. Thank you

Oli was great, efficient and very concise with the process. Just would be better if he supported a better team🤷🏽‍♂️ still deserves a raise though 🤞🏽

Customer service and communication was great, kept me updated throughout the way. Very thorough with the car checks. Jay was great !

Quick and prompt service, excellent to do business with. Darren and Alantis went the extra mile, highly recommend.

Pleasure to deal with, great communication. Oli was extremely helpful throughout the process.

Bought a second-hand Audi.

Sales process appeared to have been handled professionally, but when I got home I discovered that one of the two car keys supplied didn't work. Changed the battery, but still didn't work.

Then telephoned the salesman who suggested that maybe I was given the wrong key (it had a tag on it with correct registration number) but then said I should email Aftersales.

When I did this, the initial response I received was:

"It may be that the key needs to be programmed , all our cars are sold with one working key and if a second is supplied it is classed as a spare only".

When responding that this was an unsatisfactory excuse and as a customer it was reasonable to presume both keys worked, I received the further response:

"It can be reprogrammed by the main dealer or there will be auto locksmiths that can do it as well ... On the day of the completion the handover sheet was signed to say you had received one working key".

When emailing further to be sent a copy of the handover sheet purportedly stating that only one key was operable and the other 'a dud', I perhaps unsurprisingly received no further reply.

I really would not recommend anyone dealing with this Company if it is willing to engage in such 'sharp practices' and without either transparency or integrity. This may have been a relatively minor matter (albeit still a cost and inconvenience) but must be illustrative of a wider untrustworthiness.

Strongly recommend steer clear of this lot!

AVOID AT ALL COSTS

I paid a £99 deposit on auto trader and went to view. The car was advertised with 53,000 miles on the clock. Upon arriving, I went to do a test drive and found the mileage to be 57,990. I complained about this, and after a period of arguing they agreed to knock £200 off. I then transferred the money, and they pulled out a form asking me to sign to say that I was a business not a consumer, which would have waived my consumer rights and standard warranty.

I had made it very clear upon arrival that I would be personally buying the car, and it was not going into a company. The name on the invoice is a made up business name, and does not exist on companies house, They took it upon themselves to make this name and got the address from my drivers license.

I then had to get a £70 taxi back home, which they refused to pay for.

They will reply to this review with a load of b*llocks like they have to all of their previous reviews, but this company is not worth dealing with, they are con artists, and clearly will not take any fall back when they sell you a dodgy car. The managers are obnoxious and rude.