I placed a preorder in November 2025 with an estimated release window of Q3–Q4 2026. As that window approached, I reached out for an update and was told the order was still on track. However,... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
PERFECT POSE, DESIGN, QUALITY, SCALE, BASE AND DETAILS. BEST ARTICUNO SO FAR. PACKAGING IS VERY RIGID, THOUGH IT ARRIVED BROKEN, BUT WASN'T SEVERE, AND I'M STILL WAITING FOR PG TO RESPOND TO MY EMAIL... Se mer
I had been waiting a long time for this order. Once I messaged them they apologized because the white chef snorlax wasn't available. But they had the black one, which as a former chef, know the signif... Se mer
Despite it's small size, the figure I ordered was super high quality! I continue to be impressed with how detailed such a small thing can be! He showed up in incredibly safe packaging, and he arrived... Se mer
Företagsinformation
Skrivet av företaget
Une site pour les collecteurs de figurines Pokémon
Kontaktuppgifter
33000, Bordeaux, Frankrike
- contact@pokegalerie.com
- pokegalerie.com
3,7
Medel
350 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Crappy company
Crappy company...all they do is take forever with everything. I tried to order an in-stock item and they stilled hadn't shipped it after 3 weeks, appr. 11 business days. I emailed multiple times asking what was going on and they only replied once close to the end saying sorry not our fault but part of our chain is taking longer than expected. Which would be fine but they never reply to emails, EVER. I can not over estimate how many emails they never replied to. Including once they finally told me there would be a delay, I asked how much longer and they never said. So I finally asked them to cancel if they were going to continue to communicate poorly. Literally replied and canceled it within an hour, ON A SUNDAY. They only time I heard quickly from them was to cancel my order. My refund took awhile too, which I don't know much about but I tried asking them where that was and they never replied. The last I ever heard from them was when they canceled my order.
14 juli 2023
Omdöme utan inbjudan
Svar från POKÉ GALERIE
Hello, we receive a high volume of messages and emails on a daily basis, and as a result, our response time may be a minimum of 2-4 business days. We appreciate your understanding. Regarding refunds, it is common for the refund transaction to take a few days to be reflected in the customer's account after the refund is issued. This delay is due to the processing times of financial institutions.
Everything shipped quickly and the…
Everything shipped quickly and the product is beautiful
28 maj 2023
Slow shipping and communication is horroble
Slow shipping and communication is horrible. Takes 3 days for them to reply 1 message.
I forgot to add 1 of their promo item (extra figure for $1) into one of my pre order and asked them if I could add it now, they ignored my request. It's big money to buy item on their website and service is terrible
3 juli 2023
Omdöme utan inbjudan
Svar från POKÉ GALERIE
Hello, Due to the high volume of messages and emails we receive on a daily basis, it may take us a minimum of 2-4 business days to respond to your email, which was sent one day ago.
Regarding the delivery time for in-stock items, our shipping policy states a minimum processing time of 6 business days. As a result, your order for an in-stock item, which was placed two days ago, is currently in preparation.
Lastly, we are unable to modify an order placed a month ago to apply a promotion code.
I have two orders that my boxes arrive…
I have two orders that my boxes arrive in very poor condition and my figures are all broken...
31 maj 2023
Svar från POKÉ GALERIE
Thank you for your feedback. For customers who have received a product that arrived damaged due to shipping, we highly recommend reaching out to us as soon as possible for assistance in resolving the issue.
The figure itself is very high quality…
The figure itself is very high quality and extremely worth the price. The shipping was slow, but close to as advertised. The packaging was very secure and careful to preserve the figure. Mine did however ship with a piece broken off, but I don't see anyway the packaging could have been made better - just an unfortunate side effect of shipping such a large figure, I guess.
27 juni 2023
I love my Galarian Slowking.
10 maj 2023
The product was shipped in a timely…
The product was shipped in a timely manner, I really thought it would take longer. It’s a great quality, and my husband adores it.
8 maj 2023
trofeo de ash
es la segunda vez que compro con ellos y todo bien y la calidad de las figuras es genial
4 maj 2023
The statue I ordered arrived faster…
The statue I ordered arrived faster than I expected.
But it arrived damaged.
I sent Poke-Galerie 2 different e-mails, With photo's of the damaged statue.
And asking for help.
I received no replies.
Leaving me feeling ignored, and with a broken item.
26 mars 2023
Svar från POKÉ GALERIE
Hello, thank you for taking the time to share your feedback with us. We apologize for the delay in our response, as we receive a high volume of emails/messages every day. Please know that we strive to respond to all inquiries within 2-4 business days. We appreciate your patience and understanding, and we have since responded to your email.
Can order with confidence
You can most definitely order from this site knowing full well you will get what you ordered
22 mars 2023
Excellent communication and delivery.
Excellent communication with email, and excellent delivery, everything was packed in a save and secure manner. It could not have been done better. The King Studio Shiny Mega Rayquaza figure is amazing! I adore it. Thank you so much Pokegalerie.
19 mars 2023
Amazing quality
Amazing quality! Delivery took a bit longer than I expected, BUT it was worth it. It's such a fantastic piece, and it makes me wanna seek all pokemon
11 mars 2023
i did buy figure from your shop but i…
i did buy figure from your shop but i send email for you and i want to buy one more but you know i am waiting everyday i Cannot get mail from your shop
i don't know why give me the reason
16 april 2023
Omdöme utan inbjudan
Svar från POKÉ GALERIE
Hello, we have replied to you via email on April 20th. It's possible that our email may have been filtered into your spam folder, so please be sure to check there as well.
Great custom kits at affordable price!
3 mars 2023
Great sculpting and packaged well!
14 mars 2023
Very well communicated throught out the…
Very well communicated throught out the order with tracking. Package was a little damaged but they were very quick to address it and offer compensation.
14 februari 2023
Detta är Trustpilot
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