I placed a preorder in November 2025 with an estimated release window of Q3–Q4 2026. As that window approached, I reached out for an update and was told the order was still on track. However,... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
PERFECT POSE, DESIGN, QUALITY, SCALE, BASE AND DETAILS. BEST ARTICUNO SO FAR. PACKAGING IS VERY RIGID, THOUGH IT ARRIVED BROKEN, BUT WASN'T SEVERE, AND I'M STILL WAITING FOR PG TO RESPOND TO MY EMAIL... Se mer
I had been waiting a long time for this order. Once I messaged them they apologized because the white chef snorlax wasn't available. But they had the black one, which as a former chef, know the signif... Se mer
Despite it's small size, the figure I ordered was super high quality! I continue to be impressed with how detailed such a small thing can be! He showed up in incredibly safe packaging, and he arrived... Se mer
Företagsinformation
Skrivet av företaget
Une site pour les collecteurs de figurines Pokémon
Kontaktuppgifter
33000, Bordeaux, Frankrike
- contact@pokegalerie.com
- pokegalerie.com
3,7
Medel
350 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great finished product
The product ended up looking great! The shipping time was a little long, but worth the wait
10 september 2023
High quality product
High quality product, good communication and faster shipping than i expected. Quick and easy, Highly recommended!
20 september 2023
Omdöme utan inbjudan
I ordered a Galarian Moltres statue at…
I ordered a Galarian Moltres statue at Pokegalerie Oct of last year (2022). We are now entering October of 2023, and I still have no word on when this product will ship. Every time I contact them they say the manufacturer hasn’t given them the item. It was supposed to ship quarter 4 2022- quarter 1 of 2023. They refuse to give a refund and I am just out of money, almost $150 including shipping and taxes. It has been a horrible experience.
30 september 2023
Omdöme utan inbjudan
Svar från POKÉ GALERIE
Hello, thank you for sharing your feedback with us. The Galarian Moltres figure is still in production. While there have been some delays, we are actively communicating with the studio to expedite the figure's release. We will continue to keep you updated as soon as we receive any further information. Your patience is greatly appreciated.
Excellent everything
Good communication, good prices, fast shipping. I've ordered a few times from this site and plan to continue using it in the future
11 augusti 2023
long wait times
the items ive gotten are nice but ive been waiting over 6 months for some items an still no update
27 juli 2023
Svar från POKÉ GALERIE
Hello Daniel, thank you for your feedback. The estimated release dates of figures are provided to us by studios. While we aim to deliver figures as close to the estimated date as possible, there might be occasional delays or changes in the release schedule due to the studio's own schedules. Although we cannot guarantee that all figures will be released exactly on the estimated date, we are committed to communicating with the studios regularly to get the latest updates. Your patience during this process is greatly appreciated.
High quality but damaged in shipping
All of the figures are very high quality, sadly the Dragonite figurine that I got was damaged in shipping with a broken wing and I'm still waiting on if I can get a refund.
20 augusti 2023
Svar från POKÉ GALERIE
Hello Vincent, thank you for your valuable feedback. We apologize for the inconvenience you've experienced due to the shipping damage. We appreciate your patience as we work with the logistics company to find a solution for this issue.
In one word: excellent!
I already ordered several times at Pokegalerie and it was a pleasant experience each time. And let's be honest: buying online is not always safe, nor is it always easy and, sadly, sometimes it goes wrong... In my experience: no such worries with Pokegalerie. Their customer service is excellent! They are available and I always had a quick response to questions I had. Of course the delivery and the time between a preorder and the release is sometimes long, but: firstly all that is clearly indicated on the website and secondly they do their utmost best for everything to go well. The quality of the figures is impeccable and parcels are always carefully packaged. Absolutely trustworthy!
24 juli 2023
Good information about the status of…
Good information about the status of order, the shipping was fast this time
27 juli 2023
Frog like Ash
If I could give 0 stars I would. The product came in nothing like the promotion images. The eyes were placed in the wrong place and ash looks like a frog. Waited 8 months long for a defected item.
Updated: note that this is not personal preferences as the reply seems to suggest , but rather there was clear indication that the paint was not applied on the 3D printed shape of the eye brows of the character, the paint of the eyes wasn’t applied in the intended location causing the eyes to look far apart
12 juli 2023
Svar från POKÉ GALERIE
Hello, thank you for sharing your feedback with us. Studios always strive to create high-quality products. We appreciate your input and will pass your feedback along to the studio.
It is important to note that personal preferences for design and aesthetics can vary. While the product may not align with your personal preferences, it does not inherently qualify as a defect.
Great Experience!
Easy transaction and delivered promptly and securely. Highly recommend! A+++
13 juli 2023
I like the details, but not all the plastic materials
I do like the level of detail and the similitude with the original characters.
What i don´t like is the quality of the plastic material used for small pieces, it's to fragile. My dragonite arrived with a broken wing. It looks to happened when it was packaged.
8 juli 2023
Svar från POKÉ GALERIE
Hello Miguel, thank you for your feedback. We are sorry to hear that you have received a package with shipping damage. As part of our quality control process, upon receiving products from studios, we carefully inspect for any potential damage or defects before proceeding with shipment to our customers. However, there is a high probability that the product can be damaged during transit due to various factors beyond our control, such as rough handling. We are currently working with the logistics company to find a solution for this issue. We appreciate your patience during this process.
Pokegalerie delivers the most…
Pokegalerie delivers the most high-quality figures I've seen, and they're customer service is possibly the best I've experienced. Any issues or questions I've had we're addressed quickly and the team there went above and beyond to resolve a shipping error.
11 augusti 2023
Omdöme utan inbjudan
Great quality products
16 juli 2023
Best Flareon figure around
Great quality in Flareon’s fur and paint job, fast shipping, well packaged.
28 juni 2023
Amazing and Surprised at the Quality
I was surprised of the pure quality in the figures. They are amazingly painted and made. They are much bigger and weight really nicely, much more than I would have expected. The packaging was nice as well, they are well protected and stuffed so nothing could damage the product. The only con is that it takes a while, but I guess it is worth it for this SUPERB product.
23 juni 2023
Absolutely beautiful figures
Absolutely beautiful figures you would not find elsewhere. Puts the pokemon merch team to shame AND supports local artists.
16 juli 2023
Love my shiny charizard
I bought a shiny charizard and it was love at the first sight.
Beautiful figure, fast shipment (to EU) and safe packaging.
18 juli 2023
Good service and quick to ship
8 juni 2023
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