I placed a preorder in November 2025 with an estimated release window of Q3–Q4 2026. As that window approached, I reached out for an update and was told the order was still on track. However,... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
PERFECT POSE, DESIGN, QUALITY, SCALE, BASE AND DETAILS. BEST ARTICUNO SO FAR. PACKAGING IS VERY RIGID, THOUGH IT ARRIVED BROKEN, BUT WASN'T SEVERE, AND I'M STILL WAITING FOR PG TO RESPOND TO MY EMAIL... Se mer
I had been waiting a long time for this order. Once I messaged them they apologized because the white chef snorlax wasn't available. But they had the black one, which as a former chef, know the signif... Se mer
Despite it's small size, the figure I ordered was super high quality! I continue to be impressed with how detailed such a small thing can be! He showed up in incredibly safe packaging, and he arrived... Se mer
Företagsinformation
Skrivet av företaget
Une site pour les collecteurs de figurines Pokémon
Kontaktuppgifter
33000, Bordeaux, Frankrike
- contact@pokegalerie.com
- pokegalerie.com
3,7
Medel
350 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Overall the customer service was great…
Overall the customer service was great and very responsive!
I am a little disappointed that one of the items (a Flareon statue) was broken during the shipping process but the package was wrapped well, and unfortunately I don't think there was anything that could have been improved here.
I would definitely use Poke Gallerie again!
5 december 2023
Petty little refund after i received…
Petty little refund after i received broken items,
28 november 2023
Svar från POKÉ GALERIE
Hello, thank you for sharing your feedback on your recent experience.
We would like to clarify that we did not receive any communication from you regarding the shipping damage. In addition, as per our policy stated on our website, we require any requests for a refund due to damaged items to be made within 15 days of the package's delivery.
While we understand that you contacted us to cancel your order, but at that point, the item had already reached the logistics company for shipment, making cancellation unfeasible.
Regarding the 2 euros refund, this amount was for the shipping fee. In cases where the actual shipping fee exceeds the estimated shipping fee charged during the order placement, we refund the difference. This is a standard practice to ensure transparency in our transactions.
Broken figure
One of the figures I ordered was broken when it arrived and I got a promo code for 10 EUR as compensation and I were recommended to use superglue for the figure.
The figure itself cost 75 EUR and the promo code wouldn't even cover the expensive shipping if I bought anything new. I would not consider buy anything from them again.
26 oktober 2023
Svar från POKÉ GALERIE
Thank you for taking the time to share your feedback. We genuinely regret that our proposed solution fell short of your expectations. Our compensation solutions are determined by considering various factors, including the assessment of the damage and the compensation plans proposed by the logistics company. We always aim to provide the best service to our customers. Your feedback is valuable to us, and we appreciate the opportunity to improve.
It came faster than expected
It came faster than expected. I also thought it was just part of a set. Not the whole thing! I'm very pleased.
6 november 2023
Nice quality and top Support
6 november 2023
Wait and you receive.
I got what I asked for and in great condition.
Since I ordered something that was not released yet, I had to wait for a long time for it.
There were no updates sent out at any point, only told to wait approx 6 months to get any progress.
And even then the order was informed to me about on the very last days of estimation. So be prepared to wait for a long time if you pre-order something.
Maybe the communication could've been better, rather than being silent for half a year.
Anyways, no complaints on the product. Great stuff.
22 oktober 2023
Great customer service when I needed to…
Great customer service when I needed to change my address. Good products.
9 oktober 2023
The package was nice not like dragnair…
The package was nice not like dragnair set was in brown box only but I wish that with every figure there is a small card with product information and date of issue
7 oktober 2023
Extremely long wait time
I placed an order for the Shiny Sandile, Krokorok, and Krookodile 1/20 scale figures ages ago back in May of this year, 05/07/2023 to be specific, and it is now November, 11/19/2023. It now says that the figures are sold out, but are also still in the pre-order phase. What is going on, and where is my product?
19 november 2023
Omdöme utan inbjudan
Svar från POKÉ GALERIE
Hello,
Thank you for taking the time to leave a review. We would like to provide clarification regarding your order. The item you purchased is a preorder, and typical production timelines for preorders range from 4 to 6 months. This information is outlined in our FAQ section, and we've clearly indicated on the product page that the estimated delivery time for this preorder is Q4 2023 - Q1 2024. We hope this addresses any concerns you may have had.
A+ store for rare figures
A+ store for rare figures - fantastic service, very quick shipping, responds to all emails and inquiries - trusted store and collectable seller 100%
2 oktober 2023
Reliable high quality products
2 oktober 2023
Very responsive and kind
Very responsive and kind. Helped me throughout the start of my collection. Highly recommend.
23 september 2023
Lucky wings studio sent me 3 of 4…
Lucky wings studio sent me 3 of 4 figures broken. I dont have problems with other studios, Pallet Town 10/10
21 september 2023
Svar från POKÉ GALERIE
Hello, We appreciate your feedback. Despite our best efforts in packaging, damages during transportation can happen. We have shared your feedback with the studio, and emailed you with potential solutions. Thank you for your understanding.
Order takes time but will get to you
I got my order and that made me happy. It did take a while for it to be completed but in the end I did receive it. The packaging was great and once they shipped it order it didn't take long to get to my home.
19 september 2023
The products has been fantastic
The products has been fantastic, my only suggestion is to improve the communication about delivery process and delivery time.
23 september 2023
Great product, Courteous customer service, medium deposit charge and mediocre reply speed
Customer service is kind and courteous. You should know once you place a deposit, you are locked in to the purchase and the deposit is a good percentage of the total cost up front. Sometimes you change your mind about a pre-order or you just want to place the order closer to the release date. But the release date is pretty vague on the items. You could end up be waiting a long time for the items in the meanwhile you are responsible to pay the deposit. The reason I don't want to wait to purchase when the item is actually in stock is because you don't know when it is going to be in stock so it may or may not sell out. So I feel like my only option is to pre-order but then I have to put so much money up front. Other companies I buy from have super low deposits, for example $2. But ordering two small resin figures can easily rack up $150 just for deposit. Other than that so far the company seems reliable. They are a little short staffed like most businesses these days so you will sometimes wait as long as 4 or 5 days max for a reply.
That being said , the actual statue I ordered arrived in a timely manner and with shipping updates. The product itself was very pretty and surprisingly very good quality. There were plenty of swappable parts and display stands for figures included. The paint job was smooth, well applied, and had a nice finish. It looks exactly like the character and satisfied my need for mega evolved pokemon statues ! Would buy from again
24 oktober 2023
Omdöme utan inbjudan
Svar från POKÉ GALERIE
Hello, thank you for sharing your feedback with us. As we receive a high volume of messages and emails on a daily basis, our response time may be a minimum of 2-4 business days. The estimated release dates of figures are provided to us by studios. While we aim to deliver figures as close to the estimated date as possible, there might be occasional delays or changes in the release schedule due to the studio's own schedules. Although we cannot guarantee that all figures will be released exactly on the estimated date, we are committed to communicating with the studios regularly to get the latest updates. We appreciate your understanding.
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