Ohh first of all we would like to thank you people for an amazing job ,we have literally enjoyed the place everything was really great 👍 According to how we felt after visiting the place ;we will rec... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The Tarkan concert was cancelled because of current events but instead of refunding us in full, Platinumlist kept AED 160 which was 5% of the tickets price. This is outrageous. We would have understo... Se mer
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The organizing for the event was extremely amazing .. The VIP parking added even better experience.. the availability and f&b also was great with reasonable prices. The visual arts, sound and visu... Se mer
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I reached out for an even coming up in August 2026, to find out that is is cancelled. Ms.Habiba assisted me and very helpful, she confirmed that I will have my refund processed and will be updated.... Se mer
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Företagsinformation
Skrivet av företaget
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Kontaktuppgifter
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, Förenade Arabemiraten
- helpcenter@platinumlist.net
- platinumlist.net
4,1
Bra
549 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
So smooth and easy
26 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Very responsive team
Very responsive team on both platforms, WhatsApp and email. They gave me all details needed and were very friendly, Well done 👏🏻
Thank you team
25 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Great site
Great site, I bought it quickly and received confirmation. Thanks for your help.
23 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
No Customer Care, No Commercial Ethics
Extremely disappointing experience. I purchased a ticket with a refund fee and reported my mistake immediately, yet they refused to refund under any circumstances.
There is zero customer satisfaction, no goodwill, and no sense of commercial ethics in how they handle customers. Charging extra for “refund” options and then denying support is unacceptable.
Not reliable. I would not recommend using this platform.
9 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Hello Kadir,
We understand your frustration regarding your refund request, especially since you purchased the ticket with an additional refund fee option. We recognize how disappointing it is to feel let down by a policy when you have reported a mistake immediately after booking.
Our refund policy is subject to certain terms and conditions. You can always check the terms before booking, or we can assist with suggesting alternatives to avoid losing the tickets.
Regards.
The web page is not accepting our…
The web page is not accepting our credit cards we have tried 3 different cards, support team absolutely no help, i asked them to email me a secure link but they didn't even answer, this same site would not work for different tickets the day before and the lady at that venue sent me a secure link which was great and I got the tickets no problem.
17 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Hello, Eileen
Kindly note that the reason for the decline was mentioned in the chat along with the corrective action. If the payment keeps getting declined, the best solution is to contact your bank for assistance. Thank you for your cooperation.
Platinumlist always making us smile
I am very grateful to you guys for the timely notification a few minutes after the tickets were up. I was glad to be able to get the tickets on time and in the gc. Always a great experience buying tickets with you guys. Great app, easy to locate tickets, always upping ur app design game and finding ways to improve our overall experience. I have always had an excellent experience with you guys and am truly grateful for such exceptional service and superb ticketing experience.
16 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Awesome as always!
15 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Smooth, secure & hassle- free
I have been purchasing tickets, as well as my friends, for the past 6 years through Platinumlist and face no issues. It is always easy and transaction is always smooth. One time the artist couldn’t make it so the show was cancelled, received an email for the refund and tadaaa it was refunded within a week.
12 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
very easy and quick
11 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
The app doesn't work.
The app doesn't work.
If you leave the app, your ticket selection is reset. This makes it impossible to copy/paste banking details. However, I got past that by entering the details manually. Unfortunately, approving the payment requires me to switch to my banking app. When I leave the app to approve the transaction, the ticket purchase is cancelled.
Despite this, their records show me as having already purchased tickets, even though no transaction has completed. Therefore, when I try to buy the tickets, it won't let me as it says I've exceeded the number of tickets I'm allowed to buy - even though I've not successfully bought any!!!!
As a result:
* No payment has gone through.
* No tickets have been issued.
* The app will not allow me to retry the purchase.
* It incorrectly claims I have exceeded the ticket purchase limit.
11 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Hello there,
We sincerely apologize for the immense frustration and roadblock you’ve experienced with our app while trying to secure your tickets. We completely understand how exhausting it is to manually type in details and switch between apps, only to have your transaction lock you out and incorrectly claim you have exceeded your purchase limit when no payment has even gone through.
Please know that we take all customer feedback with the utmost seriousness and view it as a chance to update the team with the customer's feedback for future events. The ticket limit error occurs because our system temporarily reserves the seats during the payment process; we recommend waiting 10 to 15 minutes for the cart to automatically reset so you can try again.
Thank you for bringing this to our attention.
Regards.
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
شكرا للأخت حبيبه على مساعدتي وطولة…
شكرا للأخت حبيبه على مساعدتي وطولة بالها وتحملني وشكرا من كل قلبي
11 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
شكرا لمشاركه ملاحظاتك معنا نحن سعداء دائما بمساعدتك
i tried to book the lowest price ticket…
i tried to book the lowest price ticket , but it was showing as not available.. Do i booked the 289 riyal ticket . But only after booking i saw that its for 16+ age as i had also included my 12 year old son.. Tried to call customer service many many times , but it never got connected to any person
10 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Hello there,
We understand your frustration regarding the unavailability of the lower-priced tickets and the difficulty you faced when trying to connect with our customer service team. We recognize how stressful it is to realize, after booking, that an age restriction applies to your ticket, especially when you are planning an experience with your son.
The age limit restriction was clearly mentioned on the website, so unfortunately, the refund request is not aligned with our terms as the tickets are non-refundable. However, the transfer option is available for this event, so you can share the ticket with a friend or family member to use the ticket instead. If you still need assistance, please reach out to us on this email.
Let us know if you require any further clarification.
Have a nice day ahead!
Thank you and regards,
Platinumlist support team
Help in booking tickets together
Help in booking tickets together
10 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Speed in the purchase process
10 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Facilidad y agilidad
10 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.