Ohh first of all we would like to thank you people for an amazing job ,we have literally enjoyed the place everything was really great 👍 According to how we felt after visiting the place ;we will rec... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The Tarkan concert was cancelled because of current events but instead of refunding us in full, Platinumlist kept AED 160 which was 5% of the tickets price. This is outrageous. We would have understo... Se mer
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The organizing for the event was extremely amazing .. The VIP parking added even better experience.. the availability and f&b also was great with reasonable prices. The visual arts, sound and visu... Se mer
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I reached out for an even coming up in August 2026, to find out that is is cancelled. Ms.Habiba assisted me and very helpful, she confirmed that I will have my refund processed and will be updated.... Se mer
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Företagsinformation
Skrivet av företaget
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Kontaktuppgifter
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, Förenade Arabemiraten
- helpcenter@platinumlist.net
- platinumlist.net
4,1
Bra
549 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Scums
Scums. Month since I received an email confirming refund but received nothing. Followed up via their WhatsApp service but again no result. It’s a high time the police should deal with this company.
13 april 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Hello, Sergey
We sincerely apologize for the inconvenience and frustration caused by the delay in processing your refund.
We would like to assure you that your case is being taken seriously. For your reference, we have already provided the RRN so you can also check the refund status directly with your bank. This will help trace the transaction more efficiently on their side.
We appreciate your patience, and we are here to support you anytime.
Initially the app was not working and I…
Initially the app was not working and I booked through web. However now it is working fine.
10 april 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
the booking was easy didn’t take time
the booking was easy didn’t take time
9 april 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
easy & straightforward
10 april 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Svar från Platinumlist Tickets
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Quickly and efficiently
Buying the tickets was quick and easy. After making the payment, I received a confirmation of my purchase within a few minutes. I’m very pleased.
31 mars 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Prices is a scam
27 mars 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Hello Michael
We sincerely appreciate your communication with us and your valuable feedback.
Kindly provide the event name and let us know how we can assist you with the price, please.
Appreciate your cooperation.
DELAYED REFUND AND NO UPDATES
I requested a refund due to the current situation, knowing the event would be cancelled, and they confirmed the cancellation of the concert. However, I have received no updates regarding the refund. When I followed up, I was told that a confirmation is still required to process it, and my money is being held. despite the refund already being overdue by more than 21 days. Very disappointing service.
26 mars 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Hello Mohamed,
We understand how frustrating it is to wait for a refund after a concert cancellation has been confirmed, especially when the process is already overdue by more than 21 days. We sincerely apologize for the disappointment and the lack of updates you have received.
Because we cannot locate an order with the current details, we need a bit more information to assist you further. Please check your email for a message from us; once you provide those details, we will be able to track your request and work toward a resolution.
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Very easy to buy tickets
Very easy to buy tickets - delivered quickly and in a handy electronic format.
A couple of small suggestions - could you please put the Thames River Sightseeing schedule on the website? It would make it a bit easier to plan if we wanted to get a later return.
Also, the e-ticket shows Butler's Wharf as the pier to get the boat from, but the map on the email shows it as the Tower Millenium Pier, which is quite confusing!
17 mars 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Easy to book tickets
Easy to book tickets. Email response with attachments. Various options.
20 mars 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
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Svar från Platinumlist Tickets
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Very bad experience
Very bad experience
platinumlist advertized ziad burji and mumahmed khairy on the 13th feb 20206 at the conrad dubai hotel.
We bought 3 tickets on their app got the tickets
for this concert we bought also 3 flight tickets to dubai and 3 night accomodation ,on the event show on the 13/2 we arrived to the conrad hotel dubai and was told that there is no concert - it was cancelled .
we contact the platinumlist by whatsapp of course They apologized for the inconvenience and we will refund you the money payed......i contact them 6 times
the refund is in process ...... guess what we are on the 6/3/26 ... nothing received only promisses
Beware of unreliable company
13 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Hello there,
We understand how incredibly disappointing this situation has been for you, especially considering the additional travel and accommodation arrangements you made to attend the event. We sincerely apologize for the lack of communication and the delay in your refund following the cancellation.
We are pleased to inform you that your order has been refunded, and the RRN (Retrieval Reference Number) has been shared with you via email. You can provide this number to your bank to help them track the transaction and ensure the funds are credited to your account.
Since we have successfully resolved this and provided the necessary tracking details, we would appreciate it if you would consider updating your review to reflect the assistance provided.
My experience with platinum list…
My experience with platinum list support was great, they have ensured maximum support in resolving all my queries with promptness
3 mars 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
The checkout was so slow
The checkout was so slow I almost didn't complete it in the 15 minutes. Even the links for reviewing the checkout process were broken or confusing.
2 mars 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Hello Alex
We sincerely appreciate your communication with us and your valuable feedback.
Please know that we take all customer feedback with the utmost seriousness and view it as a chance to update the team with the customer's feedback for future bookings.
Regards.
My tickets to kids park were not…
My tickets to kids park were not refundable but I’ve asked to change the date and my request was satisfied.
28 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
It was remarkable experience
It was remarkable experience; the ambience was great, the food was good, and service was good.
26 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Eaay-to-use app and payment options.
26 februari 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
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