Ohh first of all we would like to thank you people for an amazing job ,we have literally enjoyed the place everything was really great 👍 According to how we felt after visiting the place ;we will rec... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The Tarkan concert was cancelled because of current events but instead of refunding us in full, Platinumlist kept AED 160 which was 5% of the tickets price. This is outrageous. We would have understo... Se mer
Företaget har svarat
The organizing for the event was extremely amazing .. The VIP parking added even better experience.. the availability and f&b also was great with reasonable prices. The visual arts, sound and visu... Se mer
Företaget har svarat
I reached out for an even coming up in August 2026, to find out that is is cancelled. Ms.Habiba assisted me and very helpful, she confirmed that I will have my refund processed and will be updated.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Kontaktuppgifter
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, Förenade Arabemiraten
- helpcenter@platinumlist.net
- platinumlist.net
4,1
Bra
548 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Refund guarantee? More like refund Runaround.
I paid 52 Riyal for the “Refund Guarantee” on the Shakira Live at 974 concert in Doha, which was cancelled, and another 64 Riyal for the Refund Guarantee on the John Legend concert, which was postponed. I submitted refund requests for both events, yet Platinumlist has continuously delayed and avoided resolving the issue.
What is the point of paying extra for a “guarantee” if the company refuses to honor it when circumstances clearly qualify? My tax invoices and confirmation from PLP Events explicitly state that refunds are guaranteed when the Refund Guarantee is purchased.
As someone who used to genuinely support and trust Platinumlist, this experience has been incredibly disappointing. The lack of accountability and integrity has completely changed my perception of the platform. A guarantee should mean an obligation to fulfill the promise made to customers… not an excuse for endless delays and excuses.
I strongly advise others to think twice before purchasing tickets through this platform. Especially the so-called “Refund Guarantee.” In my experience, it felt like an extra fee designed to take more money from customers without providing the protection promised.
28 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Hello Maya,
We are very sorry to hear about the disappointment and frustration you've experienced with your refund requests, especially after purchasing the Refund Guarantee. We completely understand your expectation for a swift process under these circumstances.
We would like to clarify that for the John Legend concert, the refund has already been successfully processed from our end. You will need to check with your bank using the RRN (Retrieval Reference Number) that we have provided to track the funds. For the Shakira Live at 974 concert, we have now processed the refund for the order from our side as an exception.
Since this issue is now completely resolved, if you are happy with how we handled this, we would truly appreciate it if you could update your review to reflect your recent experience. We always aim for complete customer satisfaction, and we appreciate your patience while we get this sorted out for you.
Regards,
Platinumlist
Great service and fast....
28 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Todo ha resultado muy fácil y rápido
Todo ha resultado muy fácil y rápido
26 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Habiba was very helpful in solving my…
Habiba was very helpful in solving my query.
27 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Platinumlist refunds policy
Platinumlist keeps 5% of refunded tickets
The Tarkan concert was cancelled because of current events but instead of refunding us in full, Platinumlist kept AED 160 which was 5% of the tickets price.
We got the refund, thanks
15 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Hello Patrice,
We are very sorry for the frustration you experienced regarding the 5% cancellation fee for the Tarkan concert, and we understand why you felt upset about the refund amount and the initial lack of clarity.
We would like to inform you that we have processed the remaining amount and refunded you in full as an exception, and this issue is now completely resolved. If you are happy with how we handled this, we would truly appreciate it if you could update your review to reflect your recent experience.
We always aim for complete customer satisfaction, and we appreciate your patience while we get this sorted out for you.
Regards,
Platinumlist
Svar från Platinumlist Tickets
Thanks for your feedback.
Refund
I reached out for an even coming up in August 2026, to find out that is is cancelled. Ms.Habiba assisted me and very helpful, she confirmed that I will have my refund processed and will be updated. Quick resolution and professionalism are your best keys.thank you Platinumlist
24 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Very fast and easy
24 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Change of Booking Date
Mohamed was very helpful with regards to my request to change the booking date. Much appreciated.
22 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Easy Ticket Purchase
Easy registration. App was user friendly. Convenient in a sense that you dont have to carry physical tickets which can be easily damaged or lost.
23 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it.
It was very smooth just like Butter…
It was very smooth just like Butter didn’t have to waste time to complete the process 🤝👍
21 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, it is truly appreciated.
It glitched but thankfullt i didnt…
It glitched but thankfullt i didnt loose my seats
19 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback. We value you taking the time to share your experience with us, as your comments help us continue improving our service and customer experience moving forward.
Strongly recommended
Easy, clear explanation and quite a reasonable price
19 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, it is truly appreciated.
Heartfelt Appreciation
It is mainly because of the kind support of and prompt coordination from Mr. Taher Ali and Mr. Mahmoud.
May they continue to keep up their level of Professionalism.
18 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can .
Booking process and customer service
Booking process and customer service
14 december 2025
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Platinumlist keeps 5% of refunded tickets
The Tarkan concert was cancelled because of current events but instead of refunding us in full, Platinumlist kept AED 160 which was 5% of the tickets price.
This is outrageous. We would have understood a token fee of AED 10 or 20 but AED 160 is way higher than their actual costs, Do not buy tickets through Platinumlist.
15 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Platform: Trustpilot Review
Hello there,
We understand your frustration regarding the deduction from your refund for the cancelled Tarkan concert. We completely recognize that unexpected cancellations are disappointing, and any unexpected fees only add to that frustration.
We are currently reviewing the specifics of your transaction. To help us investigate this further and see how we can assist, we have sent an extra information request to your email.
Please check your email for these additional details and reply to us directly so we can look into your booking. Once we have had the opportunity to look into this and assist you, we kindly ask that you consider updating your review.
Regards.
Good service
9 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
It was simple and effective.
7 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Thank you for your feedback, much appreciated.
Sito affidabile e customer service ottimo!
Sito affidabile grazie ad un ottimo customer service.
Abbiamo acquistato 2 biglietti per una festa al Five Lux di Dubai, ma purtroppo abbiamo dovuto vendere i biglietti perché il nostro volo è stato annullato. I biglietti sono stati venduti ma non era possibile riceve alcune rimborso perché non si è residenti a Dubai e non si ha un conto in quel paese, ma fortunatamente l'assistenza clienti, con un po' di pazienza, ha risolto il problema e ci ha rimborsati, per cui modifico la mia recensione perché il problema è stato risolto. Grazie al customer service! Order Number 32491442
11 maj 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Hello Annalysa,
We (Comprendiamo) la tua frustrazione riguardo alle difficoltà riscontrate nel ricevere il pagamento dopo aver rivenduto i tuoi biglietti, specialmente considerando lo stress dovuto all'annullamento del tuo volo. We (Ci scusiamo) sinceramente per le informazioni contrastanti o la confusione causata dal nostro team di assistenza durante questo processo.
We (Abbiamo) verificato la tua transazione per il numero d'ordine 32491442 e siamo lieti di informarti che questo problema è ora risolto. We (Abbiamo) elaborato con successo e rimborsato l'importo direttamente sullo stesso metodo di pagamento utilizzato per la prenotazione, superando il requisito del conto locale. A seconda dei tempi di elaborazione della tua banca, i fondi dovrebbero apparire sul tuo conto a breve.
Dato che we (ti abbiamo) assistito con successo e risolto la questione, we (ti chiediamo) gentilmente di considerare di aggiornare la tua recensione per riflettere questa risoluzione.
Very disappointing experience related…
Very disappointing experience related to the refund for Hyperound KFest. The event was officially cancelled on 26 March 2026, and the email said it would take 21 days for the refund to be processed automatically via the original payment method. I received an email last 28 April 2026 that I have been refunded and to my surprise, they mention in their email that I have to wait another 7-14 days for the refund to be appear in my account. I asked my bank if this was even initiated at all and if it was just a matter of waiting for the money to be credited, but they confirmed that no such initiation was done. It is now 7 May 2026 and still no signs of a refund. While I do understand they said 7-14 days in their second email, it simply does not seem reasonable for me to wait any further. I have been contacting their customer service, but I do not find the responses very helpful in tracking the refund. I can compare with another ticketing website where I bought a ticket for the same event, and they completed the refund within 21 days, so I simply cannot wrap my head around why it is taking PlatinumList this much time if the refund is supposed to be processed “automatically”. I hope they take the necessary actions to ensure that refunds are completed within a more reasonable timeframe.
26 mars 2026
Omdöme utan inbjudan
Svar från Platinumlist Tickets
Hello Ellaine L.,
We sincerely apologize for the continued frustration and the conflicting timelines you’ve experienced regarding your Hyperound KFest refund. We understand how disheartening it is to wait well beyond the initial 21-day promise, especially when other providers have already completed the process.
We have investigated your case and are pleased to confirm that your refund has been processed. To assist your bank in locating the funds, we have provided the Acquirer Reference Number (ARN) via email. Please check your email for these details, as this unique tracking number will allow your bank to trace the specific transaction.
Now that the refund has been successfully initiated and the tracking data provided, we kindly ask if you would consider updating your review to reflect the current status of your support experience.
Regards.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.