Missing a star purely because of a minor delivery issue. The doughnuts and communication however were perfect. Incredibly tasty and so cheap, £24 for 6 gourmet doughnuts and free delivery? Spot on.... Se mer
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Speedy delivery, packed fabulous with no toppings on the top of the box or anything which is amazing considering they went through the postal system! Huge sizes, 1 doughnut filled my hand almost.... Se mer
Företaget har svarat
Delivered on the day requested. The recipient messaged me one word 'STUNNING!'. When I spoke to him later he said they looked amazing and they were very much looking forward to sampling them. Thank yo... Se mer
Having been fancying a posh vegan doughnut for weeks, we suddenly remembered 'Planet Doughnut'. Seeing that there were no shops near us..omg they do delivery. We ordered a pick your own box of 6. Wo... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Planet Doughnut specialises in wholesale and bespoke doughnuts for any occasion, wedding or corporate event. Handcrafted in Shrewsbury, Shropshire.
Kontaktuppgifter
Planet Doughnut Bakery, Knights Way, SY1 3AB, Shrewsbury, Storbritannien
- 01743 664 502
- bakery@planetdoughnut.co.uk
- planetdoughnut.co.uk
4,7
Utmärkt
190 omdömen
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Great doughnuts
Great doughnuts, great customer service and delivered when they said they would be. Very tasty, enjoyed by all.
11 september 2025
Svar från Planet Doughnut
We really appreciate your kind words! It’s wonderful to hear you enjoyed the doughnuts and our service. We look forward to delighting you again soon! 💫
A great selection of flavours in the…
A great selection of flavours in the box of 12 and very importantly, they arrived on the designated day.
3 september 2025
Svar från Planet Doughnut
We really appreciate your feedback! So happy to hear you enjoyed the variety and that your doughnuts arrived exactly when expected. 🎉
Everyone I ordered had its own unique…
Everyone I ordered had its own unique flavour unlike other brands who may just use different colour dye in the icing. I’ll be getting more around birthdays I can assure you
8 september 2025
Svar från Planet Doughnut
Thank you for the wonderful feedback! We’re so pleased you enjoyed the unique flavours , we put a lot of love into making each one special. We look forward to helping you celebrate those birthdays! 🎉
The 6 donuts we got where unreal
The 6 donuts we got where unreal, excited to order some of the other choices
1 september 2025
Svar från Planet Doughnut
Love to hear it! 🙌🍩 So glad you enjoyed them and can’t wait for you to try more of our flavours next time! 💫
The donuts are out of this world…
The donuts are out of this world amazing. So fresh and delicious.
8 september 2025
Svar från Planet Doughnut
Out of this world? We’ll take that! 🚀🍩 So happy you loved them and thanks for the sweet words! 💖
Yummy Doughnuts
I ordered for the first time a selection of Doughnuts to give them a try. The order process was great and dispatched promptly. The flavours were really good with a nice variety. My only small issue was I found the doughnuts itself rather dry.
Would definitely order again.
2 september 2025
Svar från Planet Doughnut
Thank you so much for giving us a try! 💖 We're delighted you enjoyed the flavours and variety. We really appreciate your honest feedback about the texture and we’ll be sure to share it with our bakery team. So glad to hear you’d order again! 🍩✨
Amazing service and taste!
Amazing to have a box of donuts through the post all perfect and delicious that my family throughly enjoyed. Keep up the amazing work
6 augusti 2025
Svar från Planet Doughnut
Thank you for taking the time to share your kind feedback. We’re delighted to hear that you and your family enjoyed them. We truly appreciate your support! 💫
Got devoured!!
Sold these doughnuts in a previous place of work. They are fantastic, so as a work treat (we have to buy cakes on our birthday) I thought I'd do something different and get these via post.
All delivered perfectly, they got devoured and everyone loved the product. Bright colourful, tasty and huge!
Only downfall, I couldn't order for a Monday due to the delivery service...but that was made up for in taste!
11 augusti 2025
Svar från Planet Doughnut
Thank you for your kind feedback and for choosing us for your work celebration! We’re delighted to hear everyone enjoyed the doughnuts and that they arrived perfectly. We really appreciate your understanding about the Monday delivery restriction, and we’re so glad the taste made up for it!
A gift for my birthday
A gift for my birthday. Arrived absolutely beautifully packaged, fresh and amazing yo look at. And each flavour was unbelievably delicious. My first experience of planet doughnuts but not my last. Absolutely amazing!!!
11 augusti 2025
Svar från Planet Doughnut
Thank you so much for your kind words! We’re delighted your birthday gift made such a great first impression. It’s wonderful to hear you enjoyed every flavour. We look forward to welcoming you back soon! 🎂🍩
We ordered a selection of allergen free…
We ordered a selection of allergen free doughnuts for our wedding and they were absolutely gorgeous. Our guests were thrilled and felt very special! I would recommend that others give them a try as they really are yummy. Warning - they are huge so might need to eat in two sittings! 😝
9 augusti 2025
Svar från Planet Doughnut
Thank you so much for choosing our doughnuts for your wedding! We’re thrilled they were such a hit with your guests. Wishing you both all the happiness, and plenty more doughnuts to celebrate future occasions! 🍩💚
Absolutely loving this new doughnut
Absolutely loving this new doughnut; ONE NIGHT IN DUBAI
This chocolate iced doughnut is filled with a velvety pistachio paste centre, topped with crunchy pistachio pieces and indulgent chunks of rich Dubai chocolate.
It’s so large and delicious that I savoured it over two days. Too good to eat all at once. 😋
7 augusti 2025
Svar från Planet Doughnut
Love that you made One Night in Dubai last two days (we couldn't do that in the office) 😍 So glad you enjoyed every bite of that pistachio and chocolate combo!
Great service and delicious doughnuts
Great service and delicious doughnuts. Highly recommended
6 augusti 2025
Svar från Planet Doughnut
Thank you for taking the time to write a response! We look forward to receiving another order from you soon.
Good service & products
Delivery was next day and arrived fresh and with no damage to the products. The donuts themselves were lovely too. I would recommend.
31 juli 2025
Svar från Planet Doughnut
Thank you so much for taking the time to share your feedback! We're thrilled to hear you loved the doughnuts. We’d love to know what we could do to make your next experience a 5★ one!
Very speedy and free delivery
Very speedy and free delivery. Doughnuts well packaged and very tasty
30 juli 2025
Svar från Planet Doughnut
Thank you for the kind words! So glad you loved the doughnuts. Looking forward to receiving another order from you soon.
I checked for delivery restrictions…
I checked for delivery restrictions before ordering and there were none listed. After ordering I’ve had an email to say they’ll cancel or charge £16.50 for delivery due to my address. I asked for the delivery to be cancelled and suggested that they list the delivery restrictions on the website. They acknowledged the cancellation without an apology or an acknowledgment of the lack of information on their website. Could have been handled better.
31 juli 2025
Omdöme utan inbjudan
Svar från Planet Doughnut
Thank you for your feedback, and we’re sorry to hear you were disappointed with your recent experience.
To clarify, our delivery restrictions is clearly stated within our terms and conditions page under the header: ONLINE ORDERS, which says "our next day delivery service is only available to mainland UK addresses and excludes the Scottish Highlands or Islands, Ireland, the Scilly Isles, Channel Islands, and the Isle of Man. If an order is placed for delivery to one of these locations, we will contact you with the option to pay the additional delivery charge or cancel the order for a full refund."
We understand your frustration and appreciate your suggestion regarding clearer information on the website. We are reviewing how this is communicated to help avoid similar confusion in the future.
Thank you again for taking the time to share your thoughts.
5* service, 2* product (or description)
Ordered online yesterday after seeing the donuts from vegangirlboss. Had to reach out to their customer service after I used the autofill address and added the wrong one. Donuts got delivered this morning. 5* service
I only got one filled donut as they don’t give descriptions for each donut, so I feel like I’ve been scammed
16 juli 2025
Omdöme utan inbjudan
Svar från Planet Doughnut
Thanks so much for ordering after seeing our partnership with @vegangirlboss – we’re really glad you gave us a try!
We’re sorry to hear you felt scammed, as that’s never the experience we want anyone to have. All our flavour information, including which doughnuts are filled, can be found on our Doughnut Menu page, which is linked at the bottom of the Shop page and also available in the main menu of our website.
https://planetdoughnut.co.uk/pages/doughnut-menu
We appreciate the feedback and hope you still enjoyed the box! If you ever have questions about the flavours, don’t hesitate to reach out before ordering – we’re always happy to help.
A great selection of gorgeous doughnuts
A great selection of colourful, well designed and delectable looking doughnuts which totally satisfied the taste buds too. A great size, not too big, not too small and sent in a really fun box which kept them fresh for the 48 hours advertised. Only negative was they arrived a little later than expected. I ordered them on a Thursday evening and they didn't arrive until Tuesday. This was the only real issue, otherwise great service and very tasty, thought out doughnuts!
7 juli 2025
Svar från Planet Doughnut
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the doughnuts and that they arrived fresh and in perfect condition, just as promised.
Regarding the delivery timing, I completely understand your concern. I’ve checked your order and can see it was placed at 9:15pm on Thursday. As noted on our website, at checkout, in your order confirmation email, and in our terms and conditions, our final cut-off for Friday delivery is 1pm on Thursdays. Any orders placed after this time are dispatched the following Monday for Tuesday delivery, which is why your doughnuts arrived when they did.
We really appreciate your feedback and are so pleased you loved the doughnuts overall! We hope to welcome you back again soon.
Svar från Planet Doughnut
You are welcome! We look forward to another order from you.
Svar från Planet Doughnut
Thank you for your review! So glad you loved the doughnuts!
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