Missing a star purely because of a minor delivery issue. The doughnuts and communication however were perfect. Incredibly tasty and so cheap, £24 for 6 gourmet doughnuts and free delivery? Spot on.... Se mer
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Det här tycker kunderna
Speedy delivery, packed fabulous with no toppings on the top of the box or anything which is amazing considering they went through the postal system! Huge sizes, 1 doughnut filled my hand almost.... Se mer
Företaget har svarat
Delivered on the day requested. The recipient messaged me one word 'STUNNING!'. When I spoke to him later he said they looked amazing and they were very much looking forward to sampling them. Thank yo... Se mer
Having been fancying a posh vegan doughnut for weeks, we suddenly remembered 'Planet Doughnut'. Seeing that there were no shops near us..omg they do delivery. We ordered a pick your own box of 6. Wo... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Planet Doughnut specialises in wholesale and bespoke doughnuts for any occasion, wedding or corporate event. Handcrafted in Shrewsbury, Shropshire.
Kontaktuppgifter
Planet Doughnut Bakery, Knights Way, SY1 3AB, Shrewsbury, Storbritannien
- 01743 664 502
- bakery@planetdoughnut.co.uk
- planetdoughnut.co.uk
4,7
Utmärkt
190 omdömen
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Great doughnuts
Great doughnuts, great range and free next day delivery before 1pm order. Fantastic service
Oreo is a 10!
1 juli 2025
Svar från Planet Doughnut
Thank you for taking the time to write this review! We are pleased you were happy with our extensive range and shipping options! The cookies & cream is a firm favourite in the office- so good choice!
Svar från Planet Doughnut
Thank you for your taking the time to write a review! So glad you loved the doughnuts!
Delivered in good time to a friend who…
Delivered in good time to a friend who lives far away from us
12 juni 2025
Svar från Planet Doughnut
Thanks for taking the time to write a review. We are pleased your friend enjoyed the doughnuts.
Love the mini doughnuts
Love the mini doughnuts, just the right size for grandchildren, and oldies too.
Difficult to get delivery day right unless you only order the day before you want then!
9 juni 2025
Svar från Planet Doughnut
So glad to hear your grandchildren loved the doughnuts! For future orders, simply just add your preferred delivery date into the 'order information' tab and our team will dispatch accordingly.
Nice Doughtnuts
Very nice doughtnuts delivered on date expected altogether a rather good purchase.
9 juni 2025
Svar från Planet Doughnut
So glad to hear you love the doughnuts! Hopefully see another order from you soon.
Having been fancying a posh vegan…
Having been fancying a posh vegan doughnut for weeks, we suddenly remembered 'Planet Doughnut'. Seeing that there were no shops near us..omg they do delivery.
We ordered a pick your own box of 6. Wow what can I say..delivered nice and early the next day, beautifully packed. And I didn't realise what a wonderful sight 6 large doughnuts in a box was!!
Tasted fantastic looked fantastic. Well worth the money and I will definitely be ordering more.
9 juni 2025
Svar från Planet Doughnut
You can always count on us for doughnuts! We look forward to receiving your next order.
Honestly these are utterly delicious
Honestly these are utterly delicious. I have a dairy allergy and have struggled to find good vegan doughnuts. These are wonderful and I will definitely be ordering more.
9 juni 2025
Svar från Planet Doughnut
So glad to hear you love our vegan doughnuts! We look forward to seeing another order from you soon.
Svar från Planet Doughnut
Thank your for your review! We are so pleased you love our doughnuts!
Birthday gift for those who have everything!
Lovely products - helpful staff when I couldn’t add information to the website.
Website isn’t the easiest when trying to add a gift card etc so that was much appreciated
Vegan is starting to dominate the range - so be careful it doesn’t become off putting.
Gift was very well received and they said they were amazing and all got eaten, so I guess that’s a really good sign!
15 maj 2025
Svar från Planet Doughnut
Thank you for your review. We are pleased to hear the doughnuts went down a treat with the recipient and that you were pleased with the service you received from our team. We look forward to another order from you.
The delivery was great and we have…
The delivery was great and we have ordered a few times and it’s been ok however this time doughnuts were stale which was a shame and has put us off
15 maj 2025
Svar från Planet Doughnut
Thank you so much for taking the time to leave a review. I'm really sorry to hear that your doughnuts arrived stale on this occasion – that’s definitely not the experience we want for our customers.
All our doughnuts are freshly made and dispatched on a next-day delivery service to ensure they arrive in the best possible condition, so it's disappointing to hear that this wasn’t the case for you.
I’ve had a look and I’m unable to find an email from you regarding this issue, but if you’d be happy to get in touch directly, we’d love the opportunity to make things right. Your support means a lot to us, and we’d really appreciate the chance to restore your confidence in our service.
Disappointing Service and Mishandled Food Delivery
I was excited to order from this bakery but had an incredibly disappointing experience with Planet Doughnut’s delivery process and customer service. My order, intended as a gift for my mum, was left with a neighbor without my consent, despite me clearly stating multiple times that no one would be available to receive it. This unauthorized decision disregarded my instructions and left me with no way to access the delivery. I would have greatly preferred if the order had been returned to the shop, giving me the option to either request a refund or change the delivery address.
For a food delivery, this is especially unacceptable. Perishable items cannot be collected at any time, making the choice to leave them with a neighbor both impractical and careless. I was not even provided with contact details for the neighbor, leaving the doughnuts to go to waste or be thrown away.
The delivery policies on their website are unclear and confusing. I believed I was choosing next-day delivery, only to later discover specific days are excluded—information buried in small grey font in “add note” box during checkout; and in order confirmation (after payment!) email which I haven’t read on time to cancel the order.
Customer service was unhelpful, refusing to offer a refund or a proper resolution despite their mishandling of the delivery. I now cannot change the delivery address or contact the neighbor to let them know they can use or dispose of the items. My money has essentially gone to waste.
I wouldn’t recommend ordering from this company unless you’re prepared for unclear policies, zero flexibility, and poor handling of customer concerns.
12 maj 2025
Svar från Planet Doughnut
I am sorry to hear that, despite our daily email correspondence last week, there is still some confusion regarding our delivery policies.
As outlined clearly in our initial response, an alternative address can be provided after the doughnuts have been shipped, however this must be done directly through FEDEX and would take 24 hours. As this was not done before the doughnuts were delivered, FEDEX left the doughnuts in a place they deemed safe, which was a neighbour. This policy is standard procedure and is also detailed in our terms and conditions.
Once again, I would like to reiterate that we have followed all delivery procedures as outlined throughout the ordering process and communicated them at each step.
As a gesture of goodwill, we did provide you with a discount code for your next order.
Stale tasting.
12 maj 2025
Svar från Planet Doughnut
Thank you for your feedback — we really appreciate you taking the time to let us know about your experience. I’m so sorry to hear that the doughnuts arrived stale this time. That’s certainly not the standard we aim for.
All of our doughnuts are made fresh and sent via next-day delivery, so they should have reached you in perfect condition.
I’ve checked our inbox but haven’t been able to find an email from you about this — if you’re able to get in touch, we’d be more than happy to look into it further and make it right.
Thanks again for your support — we hope to have the chance to serve you better in the future.
Customer service was amazing
Customer service was amazing. Easy communication and felt like I was talking with a human and not a robot. Quick replies and the doughnuts are insanely good!!!
12 maj 2025
Svar från Planet Doughnut
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our customer service — we always strive to keep things personal, friendly, and efficient, so it's lovely to know that came across.
We're equally delighted that you enjoyed the doughnuts! Your support truly means a lot to us, and we can’t wait to welcome you back again soon.
Fantastic service!
Very easy website to navigate, really clear allergen advice. The doughnuts arrived on time and wee well packaged, absolutely delicious. My daughter is so happy with them, taken them in to share with her friends on their last day before exam leave. Would absolutely purchase again, no hesitations. Thank you.
7 maj 2025
Svar från Planet Doughnut
Thank you so much for your lovely review! We're so pleased to hear that you found the website easy to use and the allergen information clear — we know how important that is.
It’s wonderful to know the doughnuts arrived on time and were a hit, especially for such a special occasion. We hope your daughter and her friends enjoyed every bite, and we’re wishing them all the best for their exams!
We really appreciate your kind words and look forward to welcoming you back again soon.
Excellent all round
Excellent customer service, easy to order, delivered on time and with care. Not to mention absolutely delicious!
8 april 2025
Svar från Planet Doughnut
Thank you for taking the time to write a review. We are so pleased you loved the doughnuts, and thought the buying process was easy and seamless. We look forward to your next orders
2nd Order
2nd order with these guys and I ordered in advance, delivery bang on and no issues and doughnuts were lovely like last time.
Highly recommended.
2 april 2025
Svar från Planet Doughnut
Thanks so much for your review and for your repeat order! We look forward to your third order :)
Great customer service
Great customer service and communication. Delivered on time, and the doughnuts looked amazing! They were thoroughly enjoyed by the recipients.
12 mars 2025
Svar från Planet Doughnut
Thank you for taking the time to write a review. So happy that the doughnuts were enjoyed by all parties! We look forward to seeing another order from you soon.
Amazing donuts
Amazing donuts. Fantastic treat to take to a business meeting.
Went down a treat
11 mars 2025
Svar från Planet Doughnut
Thanks so much for your review! Yes, they are great for office treats, meetings and thank you's. We look forward to seeing another order from you soon.
Svar från Planet Doughnut
Thank you for your review. We are very pleased to hear that you love our product. We hope to see another order from you soon.
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