Amazing service from Jonny as always. As the business has grown so has our needs and the customer service and turnaround of requests is always 5 Star. We look forward to using you as we continue to ex... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our internet had gone down over the weekend, intermittently in and out. I contacted planet telecom and was instantly called back from Jonny. He not only has sorted all of our internet issues, he has g... Se mer
I deposited £5 with Planet Telecom and received the confirmation from PayPal. However, twice I've tried to make a call (UK to USA) and each time I get a recording saying I have NO credit and the line... Se mer
Amazing Amazing Amazing! Saved my business from a terrible phone system that was not doing what we were promised! Callam was not pushy at all, he actually listened and went away to see if he can help,... Se mer
Företagsinformation
Skrivet av företaget
Planet Telecom is a trusted provider of innovative communication solutions, empowering businesses across the UK to stay connected and thrive. From hosted phone systems and reliable internet services to mobile connectivity and advanced call handling solutions, we offer a comprehensive suite of telecom services tailored to your needs. With a focus on simplicity, flexibility, and customer satisfaction, Planet Telecom is dedicated to helping businesses of all sizes optimise their communications. Our human, jargon-free approach ensures you understand exactly what you’re getting, while our cutting-edge technology delivers the reliability and performance you expect. As experts in international call routing, VoIP, and telecom regulations, we’re also your partner for navigating complex communication challenges. Whether you’re looking to transition from PSTN to modern systems, scale your operations with Unified Communications as a Service (UCaaS), or enhance your business with custom connectivity solutions, Planet Telecom is here to make it easy. Discover how we can transform the way your business communicates by visiting planet.uk.
Kontaktuppgifter
Storbritannien
- planet.uk
4,2
Bra
141 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Positive first experience
The user experience was quite straight forward. The helpline was answered swiftly and the service provided was first class. I would use Planet Numbers again and recommend them to others.
3 november 2017
Svar från Planet Telecom
Hi Anthony,
Thank you so much for your glowing review. I'm really pleased that your first experience with Planet Numbers has been so positive!
Please do not hesitate to contact us if there is anything we can help you with in future.
Kind regards,
Alex Deutsch
Senior Network Manager
leaving planet numbers for BT was the …
leaving planet numbers for BT was the worst decision we made, after a year of nightmare glad to be back with planet numbers!!!! from Shaz Saleem Beacon Taxis
27 oktober 2017
Omdöme utan inbjudan
Svar från Planet Telecom
Hi Shaz,
Thanks ever so much for your review.
I'm sorry that the past year with a different service provider hasn't been great but we're so happy to welcome you back to Planet Numbers!
If there's anything we can do to make your experience at Planet Numbers even better this time around, please do not hesitate to contact us.
Kind regards,
Alex Deutsch
Senior Network Manager
Puzzled...
Puzzled.... Have been using Planet Numbers very successfully (with a Plusnet account providing free 0845 dialling) but am now advised "You cannot reach this country (Finland) with the access number you are using". What has happened?
UPDATE
Had a problem yesterday and used this review facility to explain it. All resolved this morning - thank you Alex: great service! Rating upgraded from 3 to 5
6 september 2017
Omdöme utan inbjudan
Svar från Planet Telecom
Dear Graham,
I'm delighted to hear you've enjoyed making (effectively) free calls to Finland using our 0845 service.
I think its a shame that you've chosen to leave a less than glowing review here, rather than contacting our support team directly with your question.
Unfortunately, the rates for calling various countries change from time to time, which as I'm sure you can understand, is outside of our control.
I'd really like to discuss this with you further, could you please give me a call, free on 08000 886 886.
Best wishes; at your service.
Alex Deutsch,
Network Manager
Luke helped me with a difficult query …
Luke helped me with a difficult query which helped a project we are currently running. Great service.
30 augusti 2017
Omdöme utan inbjudan
Svar från Planet Telecom
Wow, thanks for the lovely review Daniel - it really is appreciated.
If there's anything further we can help with, please don't hesitate to get back in touch.
Kindest regards
Alex Deutsch,
Network Manager
Best service hands-down.
Having been customers of Tesco international calls for years, spending money every month to have it expire... I'm delighted to have found this service. Our family in the US are grateful as is my bank balance. If you call abroad often, this is a MUST HAVE!
30 juni 2017
Svar från Planet Telecom
Hi James,
Thanks so much for your review - I'm so pleased that you're enjoying our service!
If you ever need any assistance, please feel free to get in touch.
Thanks again, James.
Alex Deutsch
Network Manager
A great service well done and thank …
A great service well done and thank you. I have used it and it certainly works.
i was wondering if the message before i call will prompt by providing information as to what your charges are eg. it could say something like calls to this number is free or X pence per minute. This will inform the caller what the chargers will be. Obviously I know you have no control of the charges of my service provider.
30 juni 2017
Omdöme utan inbjudan
Svar från Planet Telecom
Hi J T,
Thanks for taking the time to leave us such an awesome review.
We'll take your feedback on board and see if we can make these changes regarding the price points. Sounds like a good idea to me!
Please feel free to get in touch if you ever need any assistance.
Kind regards,
Alex Deutsch
Network Manager
Had no problems whatsoever
Had no problems whatsoever. Even phoned the customer service line to make sure they exist..... and they do. Staff were very professional and good at their job. Were able to answer any questions I had
3 april 2017
Svar från Planet Telecom
Hi Robina,
Yes, we certainly do exist! I'm pleased to hear that you called in and we were able to put your mind at ease.
Don't hesitate to get in touch again should you require any assistance using our service.
Kindest regards
Robin James, MD
Planet Numbers Ltd
Very Happy
Very happy with the service offered by Planet Numbers. Competitive pricing and very good customer service (even designing new technology for us) Wouldnt hesitate to recommend
Jordan / Director
30 mars 2017
Omdöme utan inbjudan
Svar från Planet Telecom
Hi Jordan,
Thanks so much for leaving us such a great review, it really is appreciated :)
Best wishes
Robin James, MD
Planet Numbers Ltd
Swapping to Planet Numbers
I don't usually respond to cold calls but was fed up with the rising costs of our old 0800 number provider, so the sales person rang at the right time to catch me in a listening mood.
They did everything they said they would.
We've kept our old number and the swap went very smoothly.
Now our bills are lower. What more could we ask for?
1 mars 2017
Svar från Planet Telecom
Hi Mica,
Thank you for your great review
I’m glad you had had a great experience with Planet Numbers and are now benefiting from lower call costs and an improved service.
Please get in touch if we can do anything to make your experience even better.
Best wishes
Robin James, MD
Planet Numbers
Svar från Planet Telecom
Hi Ben,
Wow, what a fab review! Thats put a smile on all our faces, thank you very much :)
If there's any help or assistance we can provide in the future, please don't hesitate to give us a call.
Kind regards
Robin James, MD
Fast, easy and all round excellent service!
The service is easy to self-manage! After our personal welcome recordings had been created everything was set up within a matter of minutes. We would highly recommend Plant Numbers :)
8 februari 2017
Svar från Planet Telecom
Hi Joe,
Thank you for endorsing Planet Numbers, great to hear you'd highly recommend us :)
Please let me know if there's anything we can help with in the future.
Best wishes
Robin James, MD
Planet Numbers Ltd
Svar från Planet Telecom
Thanks for taking the time to add your words of approval here Alex, we love hearing positive things about our business!
Don't hesitate to get in touch if there's anything you think we could do to improve.
Thanks again,
Robin James, MD
Planet Numbers Ltd
Svar från Planet Telecom
Thanks so much for leaving us this perfect review - very much appreciated!
If there's any help you need with anything in the future, please don't hesitate to get in touch.
Kindest regards,
Robin James, MD
Planet Numbers Ltd
Very easy to set up
All straight forward from enquiry to purchase.
Easy to manage control panel
I would recommend Planet Numbers for businesses
8 december 2016
Omdöme utan inbjudan
Svar från Planet Telecom
Dear Andy,
Thank you very much for leaving your kind review - I know the team here all appreciate hearing they're doing a good job, and I'm delighted to hear we have another happy customer. If there's any assistance you need with the control panel, please get in touch.
Best wishes
Robin James
Managing Director
Crystal Clear Everytime
I've used Planet Numbers for years calling family overseas, having no pin to remember and an easy top-up system means I will always use this company.
When I am speaking to others the line is so clear, I've tried internet calling which doesn't work well enough, and will cut out frequently.
Thanks for the excellent service!
6 december 2016
Omdöme utan inbjudan
Svar från Planet Telecom
Dear Tim,
Thank you for your glowing report of our service, it's very appreciated. Don't hesitate to get in touch if there's anything we can do that would improve our service for you.
Kind regards,
Robin James
Managing Director.
Awful for non-business users
Seems too good to be true, and unless you are a business it is. You will get charged an access charge (e.g. 45p per minute for O2 customers) on top of the charge from planet numbers. This is not made clear enough in my opinion as you have to search for this information. Very, very poor.
20 oktober 2016
Omdöme utan inbjudan
Svar från Planet Telecom
Hi Angie,
I’m really sorry to hear that you're disappointed with our service.
I understand that you left this review before any of our customer service staff had the opportunity to assist you, which is a shame because I’m sure we could have done something to prevent this 1 star review.
Having looked at your international calling account, I can see that you didn’t add any funds to it, or dial the correct access number: You called an 084 access number, which can be expensive to call from a mobile.
It appears you experienced some confusion over the two services, dialled the wrong access number, and as a result experienced a higher call charge than expected.
With your feedback, we’ll be able to make changes to the website to prevent other people having similar issues.
I’d really like to discuss this over the phone and help you make the cheap calls you were expecting. As a gesture of goodwill, I'd like to offer you some free calling credit to get you started. Could you please give me a call (free, on 08000 886 886) so I can resolve this and have a happy customer?
Kind regards,
Alex Deutsch
Office Manager
Top Class Service at a Good Price
Dealing with Planet Numbers was simple, quick & efficient. I will not hesitate to use them again.
10 oktober 2016
Svar från Planet Telecom
Hi Carey,
Thank you very much for leaving us a 5 star review, it's really appreciated. Please don't hesitate to get in touch if there's anything we can assist with. We look forward to serving you in the future.
Best wishes
Robin James
Managing Director.
Svar från Planet Telecom
Dear Stephen,
Thank you so much! We're delighted that you're happy with our service - be sure to let us know if there's anything we can do to make it even better.
Kind regards,
Robin James
Managing Director.
Trouble Free Smooth Service
Having been a user of Planet Numbers for some time now I can convey that they not only provide an easy to use back office but the facilities make dealing with my calls run smoothly and free of glitches, and as for the price I doubt I could find better for such service.
13 september 2016
Svar från Planet Telecom
Dear Clive,
Thank you for leaving us a 5 star review! It's great to hear such positive words. Please don't hesitate to let us know if there's anything you think we could do to improve our service.
Kind regards,
Robin James
Managing Director.
Great Service
Hi Have used Planet numbers for all my Businesses and found the team they're extremely helpful and professional at all times and the product very competitive.
I would completely recommend them
Scott Sheedy
CEO The Hardwick Group
13 september 2016
Svar från Planet Telecom
Dear Scott,
Thank you for your kind review, and recommending Planet Numbers! We're delighted to hear that you're happy with our service. If there's anything we can help with, please don't hesitate to give us a call.
Kind regards,
Robin James
Managing Director.
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