Amazing service from Jonny as always. As the business has grown so has our needs and the customer service and turnaround of requests is always 5 Star. We look forward to using you as we continue to ex... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our internet had gone down over the weekend, intermittently in and out. I contacted planet telecom and was instantly called back from Jonny. He not only has sorted all of our internet issues, he has g... Se mer
I deposited £5 with Planet Telecom and received the confirmation from PayPal. However, twice I've tried to make a call (UK to USA) and each time I get a recording saying I have NO credit and the line... Se mer
Amazing Amazing Amazing! Saved my business from a terrible phone system that was not doing what we were promised! Callam was not pushy at all, he actually listened and went away to see if he can help,... Se mer
Företagsinformation
Skrivet av företaget
Planet Telecom is a trusted provider of innovative communication solutions, empowering businesses across the UK to stay connected and thrive. From hosted phone systems and reliable internet services to mobile connectivity and advanced call handling solutions, we offer a comprehensive suite of telecom services tailored to your needs. With a focus on simplicity, flexibility, and customer satisfaction, Planet Telecom is dedicated to helping businesses of all sizes optimise their communications. Our human, jargon-free approach ensures you understand exactly what you’re getting, while our cutting-edge technology delivers the reliability and performance you expect. As experts in international call routing, VoIP, and telecom regulations, we’re also your partner for navigating complex communication challenges. Whether you’re looking to transition from PSTN to modern systems, scale your operations with Unified Communications as a Service (UCaaS), or enhance your business with custom connectivity solutions, Planet Telecom is here to make it easy. Discover how we can transform the way your business communicates by visiting planet.uk.
Kontaktuppgifter
Storbritannien
- planet.uk
4,2
Bra
141 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Planet Telecom
Thank you for taking the time to write your review Russell. We always aim to offer an excellent service to our customers and are always pleased to receive great feedback.
If there's anything we can help with again, please don't hesitate and get in touch,
Best wishes
Robin James,
MD, Planet Numbers
Excellent customer service we ordered a…
Excellent customer service we ordered a phone number and it was live within an hour.
Top work guys
29 mars 2019
Best Marketing Numbers & Best Service
We've just ordered our latest business marketing phone number from Planet Numbers and added some cool call features too. Fast set up and competitively priced. We've enjoyed using this great telecoms provider for over 20 years. Brilliant customer service as always. Thank you.
Paul Potgieter
25 februari 2019
Omdöme utan inbjudan
Very helpful and speedy service
Very helpful and speedy service. We got the new number live in no time!
4 februari 2019
Fast and efficient service.
13 december 2018
5* Product and Service
Easy to sign up. Cheap cost and a quality line for the calls I needed to make. What more can you ask more?
1 oktober 2018
Omdöme utan inbjudan
The best customer care we’ve ever experienced in telecoms
After being dissatisfied with the customer service and care provided by a large telecoms company we decided to try Planet Numbers and we are so glad we did. The professional and friendly staff are easy to communicate with and nothing is ever too much trouble. Not only have they beaten our previous provider on price and service but the actual product is infinitely better too. The hosted VoIP service gives our business more flexibility than we have ever had before and I am only sorry that we didn’t switch to them sooner.
14 september 2018
Quick response and action
The guys on the other end of the phone in are really quick and efficient.
13 september 2018
Svar från Planet Telecom
Hi Melanie,
Thank you for taking the time to write your review of Planet Numbers.
We really do love hearing positive words from our customers about the work we do - it helps give a sense or pride and that we are providing a good experience to all our customers, so thank you very much!
Please don't hesitate to get in touch if we can assist any further with the service you receive from us.
Kind regards,
Robin James, MD
Planet Numbers Ltd
Personal service that goes beyond...
We have been working with Alex and his team at Planet Numbers since February this year.
As a small and fast-growing business we have needed a lot of support and help in order to get on top of our phone system and procedures.
Alex and his team have been beyond helpful. They have been patient, responsive and on several occasions helped us fixed problems that we created. Their service is excellent and we'll be sticking with them for years. It's a huge contrast to our last suppliers who were the very opposite.
27 augusti 2018
Svar från Planet Telecom
Thank you very much for taking the time to post your supportive feedback, it really makes a big difference to us when we hear such positive words about our service :)
Thanks again and best wishes,
Robin James, MD
Planet Numbers Ltd
Svar från Planet Telecom
Dear Andrew,
Thank you for leaving us this kind review. If there's anything futher we can help with, please don't hesitate to let us know.
Thanks again and best wishes,
Robin James, MD
Planet Numbers Ltd
Planet Numbers have been great.
Planet Numbers have been great.
If we have ever had any problems, Jordan from the provisioning team has been excellent with helping us.
9 maj 2018
Svar från Planet Telecom
Hi Sara,
Thank you for your 5 star review of Planet Numbers - it makes me very proud of my team to see these kind words.
If there is anything else we can help with, please don't hesitate to let us know.
Kindest regards,
Robin James, MD
Planet Numbers Ltd
A shining example of how a business should be run.....
I have to say these guys are a pure pleasure to do business with, intelligent, resourceful individuals who waste no time in getting any issues identified and sorted. A real example of how business should be run...
Thanks so much....
19 januari 2018
Omdöme utan inbjudan
Svar från Planet Telecom
Hi Andrew,
Thank you for such a wonderful review! I have passed on your kind words to the team who are feeling very pleased with this. It's always a lovely feeling to be praised, thanks again :)
Best wishes
Robin James, MD
Planet Numbers
What you're told isn't what you get - REVIEW UPDATED 17.11.17
I only started using Planet Numbers recently both privately and for my business and was assured, when I called them prior to starting to use Planet Numbers , that the existing rates for calls to South Africa and the USA wouldn't be changing in the near future, so I was extremely annoyed to discover today that the rate for calls to South Africa had been hiked from about 5p per minute to 18p per minute without any warning. Absolutely disgusting.
The other issue I have is that you are charged a 5p connection charge even if the call isn't answered and this can add up very quickly.
All in all, not a good experience.
UPDATE AS AT 17 NOVEMBER 2017
Thank you, Alex, for taking the time to repond to my comments and for your kind offer of some goodwill credit. That would be much appreciated.
As a small business, it's very important that I get best value for money on international calls and I sincerely hope the cost of calls to South Africa will drop again soon as that was a huge leap in price.
I also make a lot of calls to the USA but I don't believe that rate has been affected.
As you will have noticed, I only put £5 worth of credit on the account initially as I wanted to be sure of the line quality prior to committing to more credit as I've had a couple of bad experiences in the past with other companies' access numbers, but so far so good as the lines have been clear.
FYI - I have increased my review rating to 4 stars as I appreciate the fact that you have been so proactive and have taken the trouble to respond and also to offer me some credit.
That is the sign of a good business! It's sad that so few companies these days care about customer service.
Thank you again for your help.
Regards
Sue Oldfield
15 november 2017
Omdöme utan inbjudan
Svar från Planet Telecom
Hi Sue,
I'm really sorry that you had a less than satisfactory experience with us, and am concerned to hear you were told that prices to South Africa and USA wouldn't be changing, as we state on our website that all of our prices can be subject to change.
Wherever possible, we try not to raise our rates but like any business, cannot operate at a loss. Therefore, when our costs rise to any destination, we have to pass these changes on to our customers.
ln the case of South Africa, we held on as long as possible before passing on the increased cost. This is the first time the price to call this destination has risen in many years and needless to say, we're working hard to lower the cost of calling South Africa as we speak.
I understand that you spoke to one of our customer service staff yesterday who informed you of the price change and that you are continueing to use our service to make cheap calls to South Africa on your account at these higher rates.
It's clear that you still have a requirement for cheap international calls so, if you contact me, I will add some goodwill credit to off-set against the unexpected price rise. This way, you will receive the rates you expected to receive in the first instance. Please call me free on 08000 886 886.
Please note, whilst I really hope this gesture will help improve your overall impression of Planet Numbers, this gesture is not conditional of a review amendment. Of course, as our company is built on reputation, more stars are always appreciated!
I look forward to hearing from you soon.
With kind regards,
Alex Deutsch
Planet Numbers Ltd
t: 08000 886 886
e: alex@planet-numbers.co.uk
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