Amazing service from Jonny as always. As the business has grown so has our needs and the customer service and turnaround of requests is always 5 Star. We look forward to using you as we continue to ex... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our internet had gone down over the weekend, intermittently in and out. I contacted planet telecom and was instantly called back from Jonny. He not only has sorted all of our internet issues, he has g... Se mer
I deposited £5 with Planet Telecom and received the confirmation from PayPal. However, twice I've tried to make a call (UK to USA) and each time I get a recording saying I have NO credit and the line... Se mer
Amazing Amazing Amazing! Saved my business from a terrible phone system that was not doing what we were promised! Callam was not pushy at all, he actually listened and went away to see if he can help,... Se mer
Företagsinformation
Skrivet av företaget
Planet Telecom is a trusted provider of innovative communication solutions, empowering businesses across the UK to stay connected and thrive. From hosted phone systems and reliable internet services to mobile connectivity and advanced call handling solutions, we offer a comprehensive suite of telecom services tailored to your needs. With a focus on simplicity, flexibility, and customer satisfaction, Planet Telecom is dedicated to helping businesses of all sizes optimise their communications. Our human, jargon-free approach ensures you understand exactly what you’re getting, while our cutting-edge technology delivers the reliability and performance you expect. As experts in international call routing, VoIP, and telecom regulations, we’re also your partner for navigating complex communication challenges. Whether you’re looking to transition from PSTN to modern systems, scale your operations with Unified Communications as a Service (UCaaS), or enhance your business with custom connectivity solutions, Planet Telecom is here to make it easy. Discover how we can transform the way your business communicates by visiting planet.uk.
Kontaktuppgifter
Storbritannien
- planet.uk
4,2
Bra
141 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Super international service
Great service for calling France, responsive and helpful staff.
12 juni 2020
Omdöme utan inbjudan
PLEASE DO NOT USE THIS SERVICE
PLEASE DO NOT USE THIS SERVICE!
It has cost my company several hundreds of pounds in failed calls to the USA.
They are classic con-artists, who offer a service they cannot, and do not deliver.
There customer service team have been rude and unhelpful at every turn, and merely spouted terms and conditions that exonerated them of any responsibility to deliver a good service.
AVOID LIKE THE PLAGUE.
UPDATE: Have claimed they state on their website that they 'clearly' state that numbers simply just wont connect 80% of the time. I am really struggling to find anything. But you have wasted enough of my time and money. I will not be continuing with your inadequate system any further. I merely want people to know that this service is not fit for business purposes. I am a tried and tested case with many issues.
15 maj 2020
Omdöme utan inbjudan
Svar från Planet Telecom
Hi Oliver,
Thank you for your review. I’m sorry that you’ve had a bad experience with our cheap international call service.
As mentioned on the phone to you, I will not allow my customer service team to be shouted at, abused or threatened. It is difficult for me to understand why you consider my wonderful team to be unhelpful, when you yourself acknowledge that when you initially contacted us with your issue, they rectified it for you immediately.
We offer a cheap international call service and sometimes, like in any business, things can go wrong. I'm sorry about this. As we are offering a service that costs pennies for the consumer to reach normally very expensive destinations, this can sometimes be the nature of the beast. However, we cannot know that things are going wrong until we are told and, as you experienced yourself, when we are told, we are able to make changes and fix the problem. For reasons I am still unsure of, you neglected to tell us that your issue was ongoing.
Our cheap international call service is Subject To Availability. We’re transparent about this and put this on every page where the service is advertised. It is a condition of use that you agree to our terms when signing up. Regretfully, since our discounted service was clearly having difficulties connecting to your destination, the service to this termination was temporarily unavailable to you at that moment in time - I’m sorry about this. We offered you a refund in full as soon as we were made aware.
For clarity, I feel it’s important to mention that the costs of ‘several hundred pounds’ you claim to have amassed was due to you opting to dial your international number directly using your phone service provider. As mentioned to you several times, this is not something that Planet Numbers advised you to do and is absolutely not something we will be bullied into taking responsibility for.
It has been noted by one of my team members that you mentioned to them on the phone that this has happened to you, with other companies, ‘100’s of times’. You’ve mentioned you’ve had issues with other companies in the past and that you’ll opt to use a different company and bill the initial service provider back. I’m sorry that we refuse to be threatened into doing this for you.
I believe you’ve made it clear that you don’t wish to progress with us any further and I’ve noticed that you’ve followed through with your threat to bombard our social media and review sites with your reviews. You are within your rights to leave a review however we are also within our rights to challenge a review when we believe them to be unfair or untrue.
Thousands and thousands of people continue to use our great service on a daily basis. I’m only sorry we couldn’t help you further on this matter.
Best wishes,
Alex Deutsch
Operations Manager
Planet Numbers
excellent service.
14 maj 2020
The best in the planet...
14 april 2020
Omdöme utan inbjudan
Professional
The support system / team work very efficiently. Very impressive and professional. We are happy to have found them!
21 februari 2020
Omdöme utan inbjudan
Hides the true cost
Hides the true cost.
Be aware their pre dial numbers are not free for all.
0870 are premium rate numbers (technically non-geographic, charged at higher rates) which are not normally included in ‘minutes’
You have to read their entire page to get to the bit that details the cost of calling their 0870 number and many times before you get there it declares ‘free calls’.
22 januari 2020
Omdöme utan inbjudan
Svar från Planet Telecom
Hi Ross,
I'm afraid I'm a little bit confused by this disappointing and factually incorrect review.
Not only is it extremely common knowledge that 0870 numbers are often included in monthly minute bundles these days (they haven't been classed as premium rate numbers in many years, by the way, you can find this info on the Government's website), we literally plaster, in pretty large font, "Make sure you’re subscribed to a package that offers inclusive calls to 0845 and/or 0870 numbers" at the top of our pages. Multiple times.
Service providers that currently offer inclusive minute bundles to 0870 numbers include:
BT
Virgin Media
PlusNet
Post Office
Plus many others.
Thousands of people continue to enjoy using this brilliant, cost saving solution on a daily basis.
I'm not sure what else we can do for you here, but feel free to contact me if you have any suggestions.
Alex Deutsch
Operations Manager
Planet Numbers Ltd.
So far so good.
12 januari 2020
Virtual switchboard
We needed a fast, a cost effective and reliable Virtual switchboard solution to handle incoming calls for various departments. This is particularly important as we don't have a receptionist. After contacting Planet Numbers they took on the challenge and within a couple of hours we were up and running. That my friends is great customer service! Highly recommended :)
10 januari 2020
Svar från Planet Telecom
Hi Mark,
What a fantastic review! Thank you so much for taking the time to write this for us, it's really satisfying to receive a recommendation like this :)
If there's anything else we can help with, please don't hesitate to get in touch.
Kind regards,
Robin James, MD
Planet Numbers
Very fast feedback from planetnumbers…
Very fast feedback from planetnumbers and a super customer service. Very satisfied. Never had such a fast and regular feedback from one provider before.
6 november 2019
Omdöme utan inbjudan
Ashley from planet numbers just called…
Ashley from planet numbers just called me to respond to an email I sent an hour ago for support with the online platform and some other questions. He was brilliantly helpful, patient, knowledgeable, and found solutions for all my issues, questions. These guys are great!
6 september 2019
Excellent service so far
Excellent service so far, I did my research before hand and am pretty happy that I chose Planet Numbers. Would happily recommend.
16 augusti 2019
Svar från Planet Telecom
Hi David,
Thanks so much for this great review!
I know there is some choice available when it comes to telecoms and I'm so happy that your research led you to choose Planet Numbers - and that you're so pleased with your decision!
As always, if there's anything you need, please feel free to get in touch with us and we'll be happy to help.
Best wishes,
Alex Deutsch
Office Manager
Recently set up call answering for my…
Recently set up call answering for my business and very pleased with the service.
15 augusti 2019
Svar från Planet Telecom
Hi Clarenden,
Thanks for taking the time to leave such a lovely review. I'm really pleased that you're enjoying the call answering service!
If you ever need anything more from us or have any questions or queries, please get in touch and we'll be more than happy to help.
Best wishes,
Alex Deutsch
Office Manager
Svar från Planet Telecom
Hi Tracey,
Thank you for this glowing review! It's great to hear that you're enjoying our service and I'm so pleased to hear you'd recommend us.
Please feel free to get in touch with us, should you ever need anything or have any questions/queries!
Best wishes,
Alex Deutsch
Office Manager
Really easy to use website
Really easy to use website, much better than others looked at. Brilliant price. Staff member who coordinated with was very helpful and friendly. The user dashboard is simple to use and gives loads of information.
6 augusti 2019
Svar från Planet Telecom
Hi John,
Thank you for taking the time to leave a review for us. I'm so pleased that you're happy with the services!
We've worked really hard on making our website and dashboard as user friendly as possible so it's really rewarding to hear that our customers are enjoying the layout and experience.
We love feedback, so if you ever want to get in touch, please do so using any of our contact methods and we'll be delighted to chat with you.
Best wishes,
Alex Deutsch
Office Manager
We've been with planet numbers for…
We've been with planet numbers for three months now, and the level of service has been top-notch! We opted for the phone answering service as the nature of our business is on the road. Planet numbers operate four different assistants who answer the phone for us. No calls have been missed in three months due to this, and when taking a message, they pop a little personal email over with all the information! No one likes leaving a voice message, so this has 100% increased sales. Ashley, Sam and all, please continue the great work! Thank you from us all here!
15 juli 2019
Svar från Planet Telecom
Hi George,
Thanks so much for leaving us such a glowing review. I am so pleased that you're happy with the service!
As always, if you ever need anything, please feel free to get in touch and we'll always be on hand to help.
Best wishes,
Alex Deutsch
Office Manager
Absolute first class service from start…
Absolute first class service from start to finish. So easy and uncomplicated to set up a number and add a virtual switchboard with number redirect.
I would recommend a visit to there site.
15 juli 2019
Svar från Planet Telecom
Hi Steve,
What a great review, thank you so much!
I'm delighted that you're so happy with your number and the services! We have a full range of really cool and useful features available on our telephone numbers and it's great to hear you're enjoying the benefits of the virtual switchboard.
If you ever want to explore any of the other features available on your number, feel free to get in touch with us and we'll be pleased to discuss them with you.
Best wishes,
Alex Deutsch
Office Manager
Not able to make good quality calls
I have tried the service but I keep on getting disconnected every 2-3 minutes and is impossible to have a conversation. It also charges 5 cents connection fee each time. However, customer service has been great - they called me back immediately after my complaint and fully refunded me.
15 maj 2019
Omdöme utan inbjudan
Svar från Planet Telecom
Hi RG,
Naturally, I am very disappointed to read this review; not just because it seems the service wasn't working to a high enough standard but also because I don't believe we were given a fair chance to rectify it before the review was left.
As discussed during my phone call to you this afternoon, things can sometimes go wrong (like in any business) but we don't know things are going wrong until we're told about them. Unfortunately, this review was posted 3 minutes after you first emailed us, meaning we never had the opportunity to help you.
I'm sorry about the disconnection issue, which must have been really frustrating. Admittedly, since we use special lines in order to offer such a cheap service, there's a chance that sometimes a route might play up. When this happens, we can usually fix it within a matter of moments for you but if we hear nothing, we can only assume everything is working to the standard that we built our great reputation to.
Please accept my apologies for any inconvenience caused and, if you can think of any way that Planet Numbers can help you improve your impression of us, please get in touch and I'll be more than happy to help.
Best wishes,
Alex Deutsch
alex@planet-numbers.co.uk
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