Order is always delivered in a timely manner and without a problem. Keg pick up is an issue but it's more a problem with Yodel than perfect draft. Yodel emailed me to say pickup hadn't been possib... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Wanted to complete the follow up to my earlier rant (20/02/2026) regarding Perfect Draft's response to my faulty machine. True to their word, an agent contacted me within a couple of days and proac... Se mer
Time and time again they have proven basic competence is something they clearly are miles away from. Order after order wrong, missing or delivered to wrong address. It’s clear the PerfectDraft team ar... Se mer
Företaget har svarat
A fantastic product and great choice of beers. The perfect draft machine is brilliant. Pub quality beers on tap.at home. Great choice of beers and regular offers including some great glasses. I hav... Se mer
Företagsinformation
Skrivet av företaget
At PerfectDraft, we're all about beer. Not just any beer. But a world of beers on tap, at home. We're here to help you experience the magic of pouring your own perfectly chilled pint. Because nothing gives us greater joy than being able to deliver the ultimate beer experience to beer enthusiasts. With a fantastic range of beers to choose from, there's something for everyone. Our collection includes classics such as Stella Artois and Budweiser as well as recent additions like Camden Hells, Hawkstone Lager and Stella Artois Unfiltered. So yes, that's us in a nutshell. (Incidentally, we think nuts are a great accompaniment to draught beer.) Welcome. The perfect pour is waiting for you.
Kontaktuppgifter
Fetter Lane, EC4A 1EN, London, Storbritannien
- contact-uk@help.perfectdraft.com
- perfectdraft.com
3,6
Medel
10 tn omdömen
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Pints at home
Love it, takes a little practice and would love to see some more craft breweries appear with kegs
3 april 2026
Omdöme utan inbjudan
Easy to order,some good deals going on…
Easy to order,some good deals going on at the moment, fast delivery.
15 april 2026
Omdöme utan inbjudan
As in “Perfect”
The fact we can get our favourite Beer “Jupiler” on tap 🙂
19 januari 2026
Omdöme utan inbjudan
A fantastic product and great choice of…
A fantastic product and great choice of beers.
The perfect draft machine is brilliant. Pub quality beers on tap.at home. Great choice of beers and regular offers including some great glasses. I have also used in store rewards ( trading my empty kegs at my local majestic) to top up my collection. Delivery of kegs has never been an issue. Would strongly recommend!
10 november 2025
Omdöme utan inbjudan
Awesome idea and execution!!!
Awesome idea and execution!!!
Can’t see the out of any negative reviews of this!
I’m a Leffe Blonde drinker and this is pretty much exclusively the only kegs I buy.
We also tried a Stella for some pre-drinks at mine which went down very well!
The ease of ordering and the keg return process (I use drop off and it’s super convenient) on the app is pretty much flawless. 3° is a touch too cold for Leffe, but as I don’t have a pro machine, it is what it is. Loses a touch of flavour at that temperature but the convenience and foam makes up for it.
I have swapped out kegs mid-keg, and it seem to froth more. In my experience it’s best to finish a keg before installing another one.
We are looking forward to trying some lighter beers in the summer afternoons and BBQ’s! Can’t wait!
I probably won’t bother with cider as he doesn’t seem worth it but for beers this is almost a must have machine because of the flavour, consistency and the foam head that you can achieve at home.
Highly recommended!
26 mars 2026
Omdöme utan inbjudan
This product never arrived.
This product never arrived.
Ordered over a week ago, was supposed to be next day delivery.
We have not received a refund or any contact from the company?
10 april 2026
Omdöme utan inbjudan
Svar från PerfectDraft
We sincerely apologize for the inconvenience and frustration caused by your order not arriving as expected. This is certainly not the level of service we strive to provide, and we deeply regret the lack of communication on our part.
To resolve this matter as quickly as possible, we kindly ask that you contact us directly. Our team is here to assist you with either locating your order or processing a refund if necessary.
Once again, we are truly sorry for the trouble this has caused and appreciate you bringing it to our attention. Thank you for your patience, and we hope to make things right for you promptly.
Was super easy to order delivery was…
Was super easy to order delivery was pretty quick not going to lie haven’t set up yet as it’s my sons birthday present but not expecting any issues
15 april 2026
Omdöme utan inbjudan
My orders have always arrived very…
My orders have always arrived very quickly and were correct. Getting the empties picked up has been a bit more challenging although probably down to Yodel. Mostly happy. Wish they had Murphy’s or Guinness though.
8 april 2026
Omdöme utan inbjudan
The delivery and beer were just perfect…
The delivery and beer were just perfect my
11 mars 2026
Omdöme utan inbjudan
Good selection of beers
Good selection of beers. Really pleased they have Northern Monk beers now. Took advantage of one of the packs to get 3 kegs I like on offer. Fast delivery and great tasting cold beer.
9 april 2026
Omdöme utan inbjudan
Wrong keg was sent in order but come to…
Wrong keg was sent in order but come to a good agreement very good service after raising a ticket
14 april 2026
Omdöme utan inbjudan
Svar från PerfectDraft
Thank you for your feedback! We sincerely apologize for the mix-up with your order, but we're glad to hear that our team was able to resolve the issue to your satisfaction. Your understanding and patience mean a lot to us, and we’re committed to ensuring a smooth experience moving forward.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for choosing us!
Yodel guy spot on
Yodel delivery and collection guy is spot on. I love the draught beer experience but as most things these days it’s getting a bit expensive. Only buy the deals every now and then
14 april 2026
Omdöme utan inbjudan
The machine is working really well and…
The machine is working really well and enabling me to try different beers at home
14 april 2026
Omdöme utan inbjudan
I like the overall concept, but returns often have an issue
I like the overall concept and product. But returns often have an issue. It takes a long time for the credit to be given, previously I've had to chase credit as not recieved, was told I have to raise issues quicker. But this is impossible when it sat 'Credit pending'. I currently have 4 credits pending going back to 9 February, so will query, but really shouldn't have to
1 mars 2026
Omdöme utan inbjudan
Svar från PerfectDraft
Thank you for your honest feedback, and we’re sorry to hear about the challenges you’ve faced with returns and credits. We completely understand how frustrating it can be to wait for resolutions, especially when the process feels unclear or delayed. This is certainly not the experience we want for our customers.
To address your pending credits as quickly as possible, we kindly ask that you contact us directly so our team can investigate and resolve this for you. Your concerns are important to us, and we’re committed to improving our processes to ensure a smoother experience in the future.
Thank you for bringing this to our attention, and we truly appreciate your patience as we work to make things right!
Delivery was good but the box was very…
Delivery was good but the box was very damaged which let it down
11 april 2026
Omdöme utan inbjudan
Svar från PerfectDraft
Thank you for your feedback, and we’re sorry to hear about the condition of the box upon delivery. While we’re glad the delivery itself went smoothly, we understand how disappointing it can be to receive a damaged package.
If any items inside were affected or damaged, please don’t hesitate to contact us directly so we can make things right for you. We’ll also pass this feedback along to our delivery partners to help prevent similar issues in the future.
Thank you for bringing this to our attention, and we appreciate your understanding!
Great product
Great product. Very good price. Super quick delivery. All in all 100% thanks
7 april 2026
Omdöme utan inbjudan
Late delivery, but made good in end
A star deducted due to a poor experience with the delivery of a tap. To cut a (very) long story short, we ordered a tap on 17 March, but it was misdirected. When a replacement was resent it was subjected to unexplained delays and poor tracking from Seur, until eventually being delivered on 15 April. Customer service was slow off the mark, but eventually stepped in and offered a compensation for the delay. I think that Perfectdraft just need to tighten their engagement with their delivery company account manager and be more proactive in chasing down late deliveries. All that said, we are very pleased with the unit so far and, hopefully, it will continue to work well. The first drinks have been very good, and we are hopeful that future ones will be equally as enjoyable.
13 april 2026
Omdöme utan inbjudan
Svar från PerfectDraft
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration caused by this situation. We understand how disappointing it must be to experience delays and communication issues with your order.
We would like to assure you that the Spanish website is legitimate, and we are committed to resolving this matter as quickly as possible. It seems there has been a mix-up in the delivery process, and we deeply regret the confusion caused by your order being sent to Portugal instead of Spain.
To address your concerns:
Follow-Up on Your Ticket: Please rest assured that they are working on resolving your issue. Due to high volumes of inquiries, response times may be delayed, but we will ensure that your case is prioritized. If you have not received an update yet, kindly reply to the same email thread or provide us with your ticket number so we can escalate it internally.
UK Channel Support: Unfortunately, we are unable to assist directly via the UK channel for orders placed through the Spanish website due to regional differences in operations. However, our Spanish customer service team remains dedicated to resolving this issue for you.
Once again, we apologize for any inconvenience caused and appreciate your patience while we work on rectifying this matter. Please feel free to reach out if there’s anything else we can do in the meantime.
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