Order is always delivered in a timely manner and without a problem. Keg pick up is an issue but it's more a problem with Yodel than perfect draft. Yodel emailed me to say pickup hadn't been possib... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Wanted to complete the follow up to my earlier rant (20/02/2026) regarding Perfect Draft's response to my faulty machine. True to their word, an agent contacted me within a couple of days and proac... Se mer
Time and time again they have proven basic competence is something they clearly are miles away from. Order after order wrong, missing or delivered to wrong address. It’s clear the PerfectDraft team ar... Se mer
Företaget har svarat
A fantastic product and great choice of beers. The perfect draft machine is brilliant. Pub quality beers on tap.at home. Great choice of beers and regular offers including some great glasses. I hav... Se mer
Företagsinformation
Skrivet av företaget
At PerfectDraft, we're all about beer. Not just any beer. But a world of beers on tap, at home. We're here to help you experience the magic of pouring your own perfectly chilled pint. Because nothing gives us greater joy than being able to deliver the ultimate beer experience to beer enthusiasts. With a fantastic range of beers to choose from, there's something for everyone. Our collection includes classics such as Stella Artois and Budweiser as well as recent additions like Camden Hells, Hawkstone Lager and Stella Artois Unfiltered. So yes, that's us in a nutshell. (Incidentally, we think nuts are a great accompaniment to draught beer.) Welcome. The perfect pour is waiting for you.
Kontaktuppgifter
Fetter Lane, EC4A 1EN, London, Storbritannien
- contact-uk@help.perfectdraft.com
- perfectdraft.com
3,6
Medel
10 tn omdömen
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing service with prompt delivery
Amazing service with prompt delivery, product does not disappoint, over the moon with the overall experience and highly recommended.
7 april 2026
Omdöme utan inbjudan
None existent customer service
None existent customer service - ticket 1449739.
Had a machine for 9 months and probably got through as many kegs. When replacing one there was a sudden smell of burning and the machine failed. Reported it to customer services chatbot on the 30/3/26 and heard virtually nothing since. After several emails they asked for all the details already provided to the chatbot. After another few emails from me they lied about trying to phone (I work at home - no missed calls and who phones and doesn't leave a voicemail?). Then they offered to have the machine collected. I provided a date for collection but received no confirmation and no one came to collect. That was on the 9/4. Heard nothing since.
The machine itself is okay. It's quite particular to pour a pint without a large head. Keg needs not only need to be perfect temperature but to have rested for hours and glass needs to be perfectly clean and dry. I've never washed and dried a glass between pints before. Machine itself is very noisy when repressurizing. Machine itself is pretty cheap (could be the problem) but kegs are way more expensive than supermarket fodder but probably has a slight taste advantage and its a novelty when friends are round.
17 april 2026
Omdöme utan inbjudan
Svar från PerfectDraft
Thank you for taking the time to share your detailed feedback, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced. This is certainly not the level of service we aim to provide, and we deeply regret that your concerns have not been addressed in a timely or satisfactory manner.
We want to assure you that we take this matter very seriously. We’ve raised a ticket with our team and one of our agents will be in touch with you as soon as possible to resolve this issue. We understand how disappointing it must have been to experience delays, miscommunication, and missed collection attempts, and we are committed to making things right for you.
We also appreciate your honest feedback about the machine itself. While we're glad you've enjoyed some aspects of it, we acknowledge there’s room for improvement in areas like ease of use, noise levels, and keg handling requirements. Your insights are invaluable in helping us refine both our products and services moving forward.
Once again, we apologize for the inconvenience caused and thank you for your patience while we work on resolving this matter promptly.
I never have a problem ordering &…
I never have a problem ordering & returning kegs.
All good.
I did buy a new pd machine a few months ago which has has just started making a load humming noise permanently, have to switch it off..
17 april 2026
Omdöme utan inbjudan
Always good offers on perfect draft and…
Always good offers on perfect draft and good prices
17 april 2026
Omdöme utan inbjudan
Perfect draft pro
First I bought the Philips machine which was is very good then I read up on the pro machine.so I purchased the black version and wow,what a brilliant upgrade.the pro works off your WiFi and the rapid cool is amazing,best gadget I’ve purchased in a while and I still have the Phillips one for cider.
17 april 2026
Omdöme utan inbjudan
So far my experience is poor as I’m not…
So far my experience is poor as I’m not able to adjust the pressure- I’m experiencing severe fobbing despite leaving a new keg for 2 days to settle
13 april 2026
Omdöme utan inbjudan
Svar från PerfectDraft
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’re experiencing with your keg and pressure adjustment—this is certainly not the experience we want for our customers. Please accept our apologies for any inconvenience caused.
To help resolve this, we kindly ask that you contact us directly. Our customer service team will be happy to guide you through standard troubleshooting steps to determine the cause of the issue and find a solution as quickly as possible.
We truly appreciate your patience and understanding, and we’re confident we can get this sorted out for you. Thank you again for bringing this to our attention—we look forward to assisting you!
Great products,
Great products,, poor delivery service, poor customer service,, I didn't get parcel,yodel delivery picture shows outside house,yet they say it's in front porch,, I don't have porch and the door is in view to main street,, yet customer services don't believe me or the picture
4 april 2026
Omdöme utan inbjudan
Svar från PerfectDraft
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues with your delivery and the frustration this has caused. Please accept our sincerest apologies for any inconvenience.
Rest assured, our customer service team is actively working on this matter and will get back to you as soon as we receive the investigation outcomes from Yodel. We are committed to resolving this for you as quickly as possible.
Your satisfaction is very important to us, and we appreciate your patience while we work through this process.
Thank you again for bringing this to our attention—we’ll do everything we can to make things right.
Customer service has always been great…
Customer service has always been great with any issues solved quickly. Can’t fault them.
Big thanks to Poppy for my recent query being dealt with.
15 april 2026
Omdöme utan inbjudan
A very easy app to use to choose the…
A very easy app to use to choose the beer you want and easily order it. Good promotions which easily discount the kegs below other retailers. Good communication on delivery and collection of empties.
16 april 2026
Omdöme utan inbjudan
Terrible
It stated very well, but over the last few weeks I have returned 5 kegs across three returns and not received any refund on the keg, they are impossible to speak to and done respond to messages, I am not being told they have only revived one, which they still have not refunded the £5
16 april 2026
Omdöme utan inbjudan
Svar från PerfectDraft
Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you’ve experienced with your keg returns and refunds. Please accept our sincerest apologies for any inconvenience or frustration this has caused.
If you’ve already raised a ticket with our customer service team, please rest assured that an agent will get back to you as soon as possible once we have completed the necessary checks. We understand how important it is to resolve this matter quickly, and we are committed to ensuring that everything is sorted out for you.
Thank you for your patience and understanding while we work on resolving this for you.
Alls well that ends well.
Wanted to complete the follow up to my earlier rant (20/02/2026) regarding Perfect Draft's response to my faulty machine.
True to their word, an agent contacted me within a couple of days and proactively investigated and resolved the issue. I returned the faulty machine which was still under warranty (FOC) and a new machine was promptly sent. First class customer support from Hannah.
I must admit, that I didn't help the cause initially by submitting several tickets for the same job owing to my frustration.
All's well that ends well - great job Perfect Draft and thank you for making the resolution important to you.
16 april 2026
Omdöme utan inbjudan
The delivery was delayed by yodal as…
The delivery was delayed by yodal as usual. Not a good delivery company but the order was perfect no problem with that. I can’t blame perfect draft for that.
16 april 2026
Omdöme utan inbjudan
Svar från PerfectDraft
Thank you for your feedback and for your kind words about your order—we’re so glad to hear it arrived in perfect condition! That said, we sincerely apologize for the unexpected delay with the delivery. We completely understand how frustrating delays can be, and we truly appreciate your patience.
While we work with third-party couriers like Yodel to deliver orders, we take full responsibility for ensuring our customers have a smooth experience from start to finish. Please know that we’re always working closely with our delivery partners to improve service and minimize delays.
Thank you again for your understanding and support—we hope to serve you again soon!
Usually I would give a five star re…
Usually I would give a five star re view however my last order was two kegs and two glasses and the glasses never arrived!!
4 april 2026
Omdöme utan inbjudan
Svar från PerfectDraft
Thank you for taking the time to share your feedback with us. We truly appreciate your support and are sorry to hear that your recent order didn’t meet expectations.
Please accept our sincerely apologize for any inconvenience this may have caused. Please reach out to us directly, so we can resolve this for you as quickly as possible.
Your satisfaction is very important to us, and we’d love the opportunity to make things right. Thank you again for bringing this to our attention!
Excellent Service
Customers are always well looked after by PerfectDraft and any dispute is quickly and satisfactorily resolved. Always excellent service
6 april 2026
Omdöme utan inbjudan
Only had the machine since Christmas
Only had the machine since Christmas. Quite surprised how easy it was to pour the perfect pint.when ordering new kegs,fast delivery and good range of beer
15 april 2026
Omdöme utan inbjudan
Always a great product and I look…
Always a great product and I look forward to using the machine. Unfortunately I have found it a little too expensive recently. Obviously always deals on but it’s a treat now rather than my go to
15 april 2026
Omdöme utan inbjudan
Pub quality beers at home , Quick Delivery , Reliable Pickups.
Good offers , I am enjoying a variety of new beers.
Well packed deliveries , and on time pickups , Pub quality pints in my own home.
1 april 2026
Omdöme utan inbjudan
Order never arrived after a week
Order never arrived after a week, numerous emails to both perfect draft and yodel before finally getting a refund. Dreadful customer service will be getting kegs from local shop from now on
13 april 2026
Omdöme utan inbjudan
Svar från PerfectDraft
We are truly sorry to hear about your disappointing experience and the inconvenience caused by the delay in receiving your order. This is not the level of service we aim to provide, and we deeply regret that our communication and resolution process fell short of your expectations.
We understand how frustrating it must have been to wait for your order and have to follow up multiple times before receiving a refund. Please know that we take feedback like yours very seriously, and we will be reviewing this situation with both our team and delivery partners to ensure improvements are made moving forward.
While we regret losing your trust on this occasion, we hope you might consider giving us another chance in the future.
Once again, we sincerely apologize for the inconvenience caused and thank you for taking the time to share your feedback.
Packaging was damaged and subsequently…
Packaging was damaged and subsequently the beer was very lively.
6 april 2026
Omdöme utan inbjudan
Svar från PerfectDraft
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the damaged packaging and the liveliness of the beer. This is certainly not the experience we want for our customers, and we understand how frustrating this must have been.
To help us resolve this issue promptly, we kindly ask that you contact us directly. Our team would be happy to assist you further and ensure we make things right.
Once again, we’re truly sorry for any disappointment caused and appreciate your understanding. Thank you for bringing this to our attention—we value your support and hope to provide a better experience in the future.
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