The customer service team is amazing. They are always willing to help and provide all the information and support I need. From my account manager to the wider customer service team, everyone consiste... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pen Carrie are a great company to deal with their customer service support team are very experienced and I can't fault them. They will resolve any issues we have and are so polite and professional (... Se mer
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Hannah in Customer Services this morning went out of her way to sort a missing parcel that didn't get delivered yesterday. She arranged for a new order to be sent out & also before noon delivery. T... Se mer
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I would like to say a huge thank you to Sarah for all her help this morning with a complicated order. She went above and beyond to make sure everything was sorted, kept me updated throughout.. maki... Se mer
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Företagsinformation
Skrivet av företaget
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Kontaktuppgifter
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Storbritannien
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,8
Utmärkt
157 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Hannah was amazing so very helpful.
27 februari 2026
Svar från PenCarrie
Thank you so much for your review, Jo
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Amazing team…
Our interactions with the amazing team are what make PenCarrie a great supplier to work with. The office team could not be more helpful, Sarah is outstanding and makes the impossible possible!
Orders are shipped punctually, efficiently and with ease.
Worked with them for many years and recommend them without hesitation.
26 februari 2026
Svar från PenCarrie
Thank you so much for your review, Maxine
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Natasha and Hannah helped
Natasha and Hannah helped - I am looking for a matching coloured apron and cap for a customer and they went through the entire range and even asked the warehouse to bring up matching items for them to compare in person - such great service ! Saved me ordering loads of samples
Thank you
12 februari 2026
Omdöme utan inbjudan
Svar från PenCarrie
Thank you so much for your review, Vanessa
It's great to read you're happy with our support, along with your recent interactions with Natasha and Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Nicola was great
Nicola was great, quick responses. Your service team are always helpful and quick to deal with our queries
17 februari 2026
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
My customer service
I requested an update to our records as I was receiving e-mails that were irrelevant to my department. Both Hannah and Nikisha responded promptly advising this had been done with Hannah also advising she would endeavor to get the rest of the team to follow the updated notes. Time will tell but I can't ask for more. Great service by both.
29 januari 2026
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nikisha and Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
The Pencarrie customer support team are…
The Pencarrie customer support team are amazing, the rare occasion we do have a query, they resolve it quickly and efficiently.
Well done!
22 januari 2026
Svar från PenCarrie
Thank you so much for your review, Tony
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Excellent customer service
I use Pencarrie frequently as a supplier of my stock items for embroidery and resale. On checking a recent delivery I noticed that an item was missing, so I called customer services and spoke to Hannah.
I have to say that she was exceptional, the issue was dealt with within a matter of minutes, apologies given and free next day shipping for the missing item - she even offered to add any other items that I needed to the shipment to save me paying postage.
Hannah made what could have been a tricky conversation, into an easy, friendly chat - thank you Hannah.
22 januari 2026
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
very easy website to use.
very easy website to use.
very welcoming staff and helpful if you need to speak to anyone
11 januari 2026
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Svar från PenCarrie
Thank you so much for your review, Sarah
It's great to read you're happy with our support, along with your recent interactions with Nikisha. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Fantastic customer service
Shelley along with the rest of your customer service team are absolutely brilliant. Nothing is too much trouble and more importantly whenever I phone up I’m made to feel like a valued customer. With every conversation I feel like they personally know me and we have been friends for years.
Years ago we used to choose our garments from the four big suppliers, BTC, Ralawise, Uneek and yourselves. We no longer do that 100% of our orders are now with yourselves.
I can’t fault the service you and all the customer service team provide.
11 januari 2026
Svar från PenCarrie
Thank you so much for your review, Alan
It's great to read you're happy with our support, along with your recent interactions with Shelley and team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Always a pleasure to deal with…
Always a pleasure to deal with PenCarrie, there staff are always helpful, polite and knowledgeable and they are always happy to put themselves out to help you. Plus they have a great range of products.
15 januari 2026
Omdöme utan inbjudan
Svar från PenCarrie
Thank you so much for your review, Sylvie
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Extremely disappointed with Pencarrie’s…
Extremely disappointed with Pencarrie’s handling of a critical delivery issue.
We experienced repeated delivery failures over an eight day period via their courier partner. While courier issues can happen, the real problem was the lack of urgency and ownership from Pencarrie once it became clear how serious the situation was.
Despite being fully aware that the order was for a time sensitive event, replacement stock was delayed, decisions were made that reduced the chances of successful delivery, and responsibility was continually pushed back onto the courier. At no point did it feel like enough effort was being made to ensure the stock actually reached us.
This situation caused severe disruption to our business, wasted staff hours, and put an important customer relationship at risk. For a supplier of this size, I expected far better communication, urgency, and accountability.
Unfortunately, based on this experience, I cannot recommend Pencarrie where reliable, time critical delivery is essential.
16 januari 2026
Omdöme utan inbjudan
Svar från PenCarrie
Hi, Danny
I’m sorry to hear about the frustration this delivery issue caused, especially given how important the timing was for you. While the delays were the result of courier failures, we are currently reviewing the full handling of your concern to ensure everything on our side was managed as it should have been.
Your feedback is important to us, and I want to make sure it’s properly understood and acted on. I’ll follow up with you directly in the coming days so we can discuss this in more detail.
Kieran
Head of Customer Services
> Update 25.01.2026
Hi Danny,
We’ve now completed a full review of your concerns, and I’ve emailed you with confirmation of our position regarding your complaint. Thank you again for your feedback. I hope the actions we’ve taken provide reassurance and help prevent a recurrence of the experience you had.
Please don’t hesitate to contact me directly if you have any further questions.
Kieran
Head of Customer Services
Svar från PenCarrie
Thank you so much for your review, Liam
It's great to read you're happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
I’ve been using PenCarrie for around…
I’ve been using PenCarrie for around six years and they’ve been consistently excellent. Their website is easy to use and integrates smoothly with my own, making ordering simple and efficient. Garment quality is reliable, logistics are spot‑on, and orders are processed quickly and accurately.
The online support team is always helpful, knowledgeable, and friendly. Because the service is so good, I very rarely need to use any other supplier. Highly recommended.
📝 Website / Supplier Testimonial (professional, detailed)
PenCarrie has been a trusted supplier of mine for approximately six years, and they continue to deliver exceptional service across every part of the process. Their website is well‑designed, intuitive, and integrates seamlessly with my own, which makes product selection and ordering incredibly efficient.
Order processing is consistently smooth, accurate, and fast. The garment quality is dependable, and their logistics team ensures deliveries arrive on time and well‑organised.
What truly sets PenCarrie apart is the standard of customer service. The online support staff are knowledgeable, responsive, and genuinely committed to helping their customers. Because of this level of reliability and professionalism, I very rarely use any other supplier.
PenCarrie remains a valued partner in my business, and I’m pleased to recommend them.
8 januari 2026
Omdöme utan inbjudan
Svar från PenCarrie
Thank you so much for your review, Angela
It's great to read you're happy with our support, along with your recent interactions with team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great Customer Service
2 januari 2026
Svar från PenCarrie
Thank you so much for your review, Tracey
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Had a slight problem with a tshirt it…
Had a slight problem with a tshirt it was sorted straight away with replacement 1 day delivery. Good service.
2 januari 2026
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Alex is a superstar!
A shout out to Alex in the customer service team, she was an absolute star! Slight issue with our order but she was very quick to get this rectified and have our new item out for next day delivery - She was super helpful and a credit to the team! Thank you so much Alex!
17 december 2025
Omdöme utan inbjudan
Svar från PenCarrie
Thank you so much for your review, Emily
It's great to read you're happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Very proactive onboarding and product discussion
Very proactive onboarding and interactive discussion on products and way forward with Olesya. Good to see that engagement with their networks is top of the priority list!
26 november 2025
Svar från PenCarrie
Thank you so much for your review, Stefan
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Svar från PenCarrie
Thank you so much for your review, Michael
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Detta är Trustpilot
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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