The customer service team is amazing. They are always willing to help and provide all the information and support I need. From my account manager to the wider customer service team, everyone consiste... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pen Carrie are a great company to deal with their customer service support team are very experienced and I can't fault them. They will resolve any issues we have and are so polite and professional (... Se mer
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Hannah in Customer Services this morning went out of her way to sort a missing parcel that didn't get delivered yesterday. She arranged for a new order to be sent out & also before noon delivery. T... Se mer
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I would like to say a huge thank you to Sarah for all her help this morning with a complicated order. She went above and beyond to make sure everything was sorted, kept me updated throughout.. maki... Se mer
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Företagsinformation
Skrivet av företaget
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Kontaktuppgifter
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Storbritannien
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,8
Utmärkt
157 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wonderful customer service and overall…
Wonderful customer service and overall five stars! Thank you.
15 april 2026
Svar från PenCarrie
Thank you for the lovely feedback, we’re delighted Nicola was able to deliver such wonderful service. We’ll be sure to pass this on to her! 😊
Kieran
Head of Customer Services
Sarah Horton is a 10 STAR ********** legend
Sarah Horton consistently provides outstanding support and is always a genuine pleasure to deal with.
I really hope my next call is with Sarah!
5***** isnt enought!!!
17 april 2026
Svar från PenCarrie
Thanks so much for the amazing feedback, Colin.
Sarah truly is a legend, and we’ll be sure to share this with her. Fingers crossed she picks up your next call! 😊
Kieran
Head of Customer Services
I love working with Pencarrie
I love working with Pencarrie - they have a huge range of garments and they're super fast in gettting stock delivered. The website is mega simple and easy to use. Overall I could not be happier with my experience working with them!
17 april 2026
Svar från PenCarrie
Thanks so much for the brilliant feedback — we’re delighted you love the range, the speedy delivery, and our easy‑to‑use website. It’s a pleasure working with you Gareth! 😊
Kieran
Head of Customer Services
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great customer support provided by…
Great customer support provided by Nicola - would 10/10 recommend
9 april 2026
Omdöme utan inbjudan
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Always reliable
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been able to find every product we need. Greatly appreciate everyone’s continued support and look forward to many more years!
9 april 2026
Omdöme utan inbjudan
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Amazing experience with Sarah
Recently came in touch with a member of staff called Sarah, I’d like to begin by saying, what a lovely lady! I’ve had no issues with her she helped with a minor problem and gave me a 10/10 experience hope to speak again!
10 april 2026
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Exceptional service
The customer service with this company is always exceptional. On my most recent purchase Tracey got me out of a very deep hole by getting goods out to me after their cut off time. This shows it's not just their customer service team but all their teams striving for excellence. Well done to all.
8 april 2026
Omdöme utan inbjudan
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great company & Staff Oleysa is the best:)
Olesya has been our account manager and has been incredibly supportive and amazing throughout. She is always available when needed, taking the time to go through products with us and offering valuable guidance. I am very grateful for all her help, she's a great asset to Pencarrie, and the company itself is fantastic, offering great products and excellent service.
7 april 2026
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Care about the customer
Tracey is fantastic. Shout out to Shelly too. They’re a big company but do make you feel valued as a customer, doing what they can to help whenever they can.
31 mars 2026
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey and Shelley. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Olesya was a great help for me to find…
Olesya was a great help for me to find the products I was looking for. She also pointed me in the right direction to get other useful help 👍
26 mars 2026
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Lady very helpful
Lady very helpful. Would have given 5 stars but didn't seem fair to be charged twice because your courier lost my parcel. I don't see why you can't take the brunt of the cost of the 2nd order until the 1st one is located?
25 mars 2026
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Disappointing to read of the additional charge, as such we have been in contact with you this afternoon to reconfirm our process, and a full refund has been provided for your first order placed, I hope this provides you with assurance of the level of service we like to provide, and hopefully brings your experience to a 5-star.
Your feedback will be shared with the team.
Customer Support 👕
great service from Nichola always…
great service from Nichola always willing to help and supported with an issue within minutes, fantastic buisness!
16 mars 2026
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Excellent Customer Service
Tracey and the team have been amazing. Always on hand with speedy responses and quick reactions to the issues in hand. Excellent Customer Service whilst approachable and friendly. A pleasure to work with!
20 mars 2026
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Natasha. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Customer Service Superstar to the Rescue!
I had a great experience getting help with my query. Olesya was extremely professional, patient, and genuinely helpful throughout the whole process. She quickly understood the issue and provided the exact solution I needed. It’s rare to come across such efficient and friendly customer service, and it made the whole experience smooth and stress-free. Thank you for the excellent support
11 mars 2026
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Pencarrie has been very supportive as a…
Pencarrie has been very supportive as a supplier and this year we have moved a step up marking them as our prime supplier for all goods. Tracey from their team is extremely helpful and so are the other members of the staff.
They all go above and beyond to help us. Very please with their services.
4 mars 2026
Svar från PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Pencarrie = Number 1!!
We’ve been using Pencarrie for around nine years now, and honestly, we wouldn’t go anywhere else!
The team are absolutely incredible. Nothing is ever too much trouble. On the rare occasion there may be a slight (which is VERY infrequent), it’s dealt with and resolved straight away.
Their brand range is fantastic, and the ordering system is so easy to use.
They also offer the BEST giveaways… I’ve just won an iPad — I mean, GET IN!
I always find myself smiling at their social media posts. You can genuinely tell the staff love working there, and that positivity shines through in everything they do.
From start to finish and then through to brand ambassadors and account managers...all top people!
Thank you, as always, for being so amazing. Our business is incredibly proud to work with such a fantastic company!
PS, watch out for Sarah - she will have you laughing a LOT at your desk!
2 mars 2026
Omdöme utan inbjudan
Svar från PenCarrie
Thank you so much for your review, Leanne
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Oleysa knows PenCarrie's vast range of goods.
Oleysa has really helped me develop my confidence in building my nascent company.
She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised.
I was pleased to meet her at the NEC last week, and impressed her knowledge of PenCarrie's massive range of brands.
2 mars 2026
Omdöme utan inbjudan
Svar från PenCarrie
Thank you so much for your review, Graham
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
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