Deliberately obtuse purchasing procedure, clearly designed to scam you into paying more than you wish - avoid at all costs. Signs you up to a membership (why anyone would need this is beyond me) and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So many red flags. Dodgy website, constant upsell, no checkout review before payment. Ended up somehow ordering more than one. Emailed them immediately to amend the order which, would you believe, "wa... Se mer
Appalling. This company is based overseas. I tried to cancel immediately and was unable to but was eventually offered a partial refund I ordered in December - still waiting for the refund and th... Se mer
Absolute scammers. As soon as I placed an order, I felt really uncomfortable with it and immediately emailed to cancel my order. They said I couldn't, but they'd help me to return it after it arrived... Se mer
1,8
Dålig
774 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 56 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Scam Checkout - Overcharge
Deliberately obtuse purchasing procedure, clearly designed to scam you into paying more than you wish - avoid at all costs.
Signs you up to a membership (why anyone would need this is beyond me) and bombards your inbox with email so when they do email a membership charge through, you probably won't see it.
4 januari 2026
Omdöme utan inbjudan
SCAM
SCAM:
As per all the other reviews this company uses fraudulent practices, I’m now subscribed to an A$45 a month subscription without knowing and with no way of escape other than cancelling my credit card. The emails asking for rectification that I’m sending this company now get no response from the previous responsive Kazel, Ray, Frank, Annaliza, Cindy and Jan (do they even exist as real people), shame on you for working for Ozzi Mozzie and make your clients lives a misery. DO NOT BUY FROM OZZI MOZZIE.
27 februari 2026
Omdöme utan inbjudan
Appalling
Appalling. This company is based overseas.
I tried to cancel immediately and was unable to but was eventually offered a partial refund
I ordered in December - still waiting for the refund and they’ve since deducted another payment.
I’ve used it once - it unfortunately killed moths not mosquitos.
8 december 2025
Omdöme utan inbjudan
RED flag
RED flag! My mother order these and she is now getting charged each month by this company. Emails sent to try and resolve the issue with no response. There are no other contact details.
I have no idea why we are being charged monthly and are not receiving any goods or services. Do not give this company any details as it appears to be a front to to keep taking money from you. As with some other reviews on here they have then been contacted by the company. I await this and if resolved will happily amend my review.
3 januari 2026
Omdöme utan inbjudan
Scam! Stay away!
So many red flags. Dodgy website, constant upsell, no checkout review before payment. Ended up somehow ordering more than one. Emailed them immediately to amend the order which, would you believe, "wasn't possible" but you're free to return (to China) for a full refund! Cost to return $120. They are selling a ripoff lamp ($4 on Temu) for $67. It's genius really. All the responses to bad reviews are all the same professional sounding script probably sent by a group of third world hustlers. I'm submitting a complaint to ACCC to try and protect consumers from this sort of predatory behaviour. Be safe everyone!
14 december 2025
Omdöme utan inbjudan
Rip Off Merchants!
Their Facebook-linked online sales platform is deliberately designed to be confusing, selling more than you want at higher prices than you expect and when the products turn up they are shit. I reckon their business model is based on people not bothering to complain and accepting they got scammed.
4 december 2025
Omdöme utan inbjudan
Absolute scammers
Absolute scammers. As soon as I placed an order, I felt really uncomfortable with it and immediately emailed to cancel my order. They said I couldn't, but they'd help me to return it after it arrived, if thats what I still wanted. It was, but now suddenly returning is too hard and they are issuing only a partial refund. Then, they have charged me again, another $47, which is for a subscription I never consented to! I have emailed them twice, no response. I've made a claim through PayPal.
Never, ever again.
15 januari 2026
Omdöme utan inbjudan
Poor courier service; customer service no better.
I ordered mosquito zappers. Delivery was advised for Jan 3; nothing arrived (people were in the house, no-one called). Then the YunExpress tracking site stated "Delivered Successfully". No message or email received
Customer service messaging on line at YunExpress does not work. Ozzi Mozzie then say to contact local courier, iMile - same problem.
My only reply from Ozzi M was at about 10pm. They don't seem to care about their poor courier service.
Then I discover that the parcel was left in a small letterbox, visible from the street ... until a neighbour rescued it. What sort of courier puts packages out for all to see? Amazon and Others put them at the front door, out of sight.
I hope the devices work ...
This was order #605418. I am puzzled about an email request for more details "to better understand your experience", as ozzimozie have already been in contact with me directly. They acknowledge the concerns about their courier service.
8 januari 2026
Omdöme utan inbjudan
Svar från OM Australia
Hi Greg,
I can understand why this delivery experience has left you frustrated and questioning the level of care involved. Being told a parcel was delivered when no one was contacted, followed by conflicting tracking updates and unresponsive courier systems, would understandably erode confidence. Discovering that the package was left exposed in a small letterbox, visible from the street, raises valid concerns about handling standards and security. These are not small issues, and they point to areas where courier coordination and communication clearly need to be strengthened.
I will personally handle your case and make sure it is prioritized within our support team. To do that, I’ll need your order number. I’ve used the Trustpilot feature to request your order details, and I ask that you respond as soon as possible. This is a different platform, so we don’t have access to your complete order or shipment information here. Once we receive your details, your case will be escalated and addressed at the highest priority so we can follow this through properly.
Sincerely,
JD from Ozzi Mozzie
Just don't
The product is mediocre and in essence doesn't work. The bigger issue though is the unauthorised automatic monthly payment of $47 that the company set up without explicit consent after the initial purchase.
Don't purchase anything from this company.
7 januari 2026
Omdöme utan inbjudan
Svar från OM Australia
Hi there,
I can understand why this experience would leave you frustrated and upset. When a product does not perform as expected, that is disappointing enough on its own. On top of that, noticing an automatic monthly charge that was not clear to you at the time of purchase would understandably raise serious concerns about trust and transparency. Your feedback highlights the importance of being clearer about product expectations and how optional programs or recurring charges are communicated, and this is something we are actively working to improve.
I will personally handle your case and make sure it is prioritized within our support team. To do that, I’ll need your order number. I’ve used the Trustpilot feature to request your order details, and I ask that you respond as soon as possible. Because this is a different platform, we don’t have access to your full order or account information here. Once we receive your details, your case will be escalated and addressed at the highest priority so it can be properly resolved.
Sincerely,
JD from Ozzi Mozzie
Not recommended
I got sucked in by the video, then the upsell on the website, being misled into buying one more unit that I wanted to. I had immediate buyers remorse, and emailed right away to cancel the order. They told me this was not possible.
I'm now trying to go through the process of returning this product, which involved having to pay for shipping back to China.
Disappointing, I would not recommend this to anyone, just based on customer service. I have not used the product, but suspect it wouldn't be great based on the rest of the experience.
5 januari 2026
Omdöme utan inbjudan
Svar från OM Australia
Hi Caitlin,
I can understand why this experience has left such a negative impression, especially when you felt pressured during the checkout process and then unable to cancel the order despite acting quickly. Feeling locked into a purchase you immediately regretted, followed by concerns about the return process and international shipping, would understandably undermine your confidence in both the service and the product itself. These are important points, and they highlight where clearer communication and stronger support processes are needed, particularly around order changes and returns.
I will personally handle your case and ensure it is treated as a higher priority. You will receive an email from me shortly so we can resolve this directly and properly. Please keep an eye on your inbox over the next few minutes, as I will be providing a clear path forward and a resolution from my side.
Sincerely,
JD from Ozzi Mozzie
I ordered an ozziemozzie mosquito lamp…
I ordered an ozziemozzie mosquito lamp not reminding myself to check reviews first. I guess I was lucky in one respect that the supposed miracle mosquito zapper did arrive, and I could look forward to bite free nights on the balcony. NOT SO, I after a couple of nights use have deducted that the only way this product could kill a mozzie would be if the insect flew into it after consuming some alcohol tainted blood and hit its head. Why do we continue to buy products from China when we know in the back of our minds:
1. They most likely won't work
2.They are unlikely to be as advertised
3.High possibility it won't arrive
7 december 2025
Omdöme utan inbjudan
Svar från OM Australia
Hi Robert,
I have read your review carefully, and I understand the level of frustration behind it. You expected a product that would noticeably improve your evenings on the balcony, and instead you were left questioning its effectiveness and the broader experience of purchasing online. That disconnect between expectation and outcome is not something we take lightly.
When it comes to performance, different environments and usage conditions can significantly influence results, especially in open or semi outdoor areas like balconies. That said, your experience clearly indicates that the outcome you are seeing is not meeting a reasonable standard, and that feedback is important for us as we continue refining both our product guidance and overall customer experience.
Your concerns around product expectations, advertising clarity, and reliability of delivery are also noted. While many customers do see strong results, it is essential that every customer feels confident in what they are purchasing and how it should realistically perform in their setting. We are continually working to improve how this information is communicated and how expectations are set upfront.
I will handle your case personally and make sure it is prioritised within our support team. I have already used the Trustpilot feature to request your order details, as this is a different platform and we cannot see your full order information here. Please respond as soon as possible with your order number so we can escalate this to the highest priority and resolve it properly for you.
Once we have those details, I will personally ensure your case is reviewed and addressed without delay.
Sincerely,
JD from Ozzi Mozzie
If I could put zero stars I would
Updated 2: please read it all. After receiving what I had originally ordered,(even though I received a full refund) and trying them out, they do indeed work, so I have updated the stars to 4. However, because I also received the other things I did not order, and now have to figure out how to return (they gave me a way but will cost too much), so I have items I never wanted. My Original post: If I could put zero stars I would. The have a suss way of ordering. You want to just order something and go to pay now, it takes you through multiple "We have this special also" type things and then under it it says "complete my order" so you just want to complete your order but it then adds that extra special to your bill and by that time you don't see an updated bill either. I wanted 3 mozzie zappers, I ended up with an order of a heap of other things and did not know until I looked at my credit card account. Very dodgy operators, DO NOT TRUST.
Update 1: I have now been refunded the full amount, (I updated by 2 stars because they honoured their word to refund) and they said they will take into account what I emailed them about and change to be more transparent in the ordering process. They said they were sending me the full order anyway. I did not want that because there were items I had not ordered, I have no use for. Once the Zappers get here, I will use and add a star if I find they work.
15 december 2025
Omdöme utan inbjudan
Svar från OM Australia
Hi Mel,
I’ve read your review carefully, and I want to acknowledge how upsetting and frustrating that experience would have been. When someone sets out to make a straightforward purchase and later discovers additional items they did not intend to include, it understandably breaks trust and creates real concern. Your reaction reflects that, and I take it seriously.
Our ordering flow does present optional add ons before checkout, but it is critical that customers feel fully aware of what is being selected and what will be charged before completing their order. Your feedback makes it clear that the way those options are displayed and confirmed can feel misleading, and that perception alone is enough for us to push harder on improving clarity and visibility throughout the checkout process. That work is already underway.
I also want to be very clear that I will personally handle your case and ensure it is prioritised within our support team. I will be reaching out to you directly via email shortly to provide a clear resolution and take ownership of this on a higher priority. Please keep an eye on your inbox over the next few minutes.
We do not take comments like yours lightly. They highlight exactly where we must do better, and your feedback will be used to strengthen how we operate moving forward.
Sincerely,
JD from Ozzi Mozzie
ABSOLUTELY ONE OF THE BIGGEST SCAMMERS…
ABSOLUTELY ONE OF THE BIGGEST SCAMMERS I HAVE EVER BEEN INVOLVED WITH DO NOT BUY DO NOT BUY DO NOT BUY DO NOT BUY
First you are led to Ozzie mozzie purchase portal and then you click on the item you want then click on proceed to checkout but it doesn’t take you there it takes you to a page where you are offered more items to purchase but when you decline the offer it takes you down the page to another item that you don’t want so you click on decline offer but then it takes you down the page to another item you don’t and you click on decline offer, at last you think you are going to the checkout, WRONG, you have to fill out credit card details first and then you can go to the checkout.
When you get to the checkout you will find that every time you have clicked on decline offer , that has been added to your purchase and there is no way to STOP It. These arzeholes deducted over $600 from my account WITHOUT PERMISSION. I emailed them immediately only to have the email bounced back to me. They sent me a email saying that I shouldn’t be alarmed by the extra charges as it is part of their business model. And to click on another email address to follow up, the email address they sent me was similar email address that bounced back. So I didn’t comply because I thought it could be another way to clean out my account. Thank God I am with a really good local bank. It only took them two days to recover my money. PLEASE STAY AWAY FROM THESE LOWLIFE SCAMMERS
Ozzie mozzie just sent a reply which you can read below.
I still think they are a scam but that’s my opinion and opinions are like arzeholes, everybody has one.
9 december 2025
Omdöme utan inbjudan
Svar från OM Australia
Hi Russell,
I’ve taken the time to read your review carefully, and I want to acknowledge the seriousness of the concerns you’ve raised. I understand how confronting and distressing that experience would have felt, particularly when it involves unexpected charges and difficulty reaching support. Anyone in your position would react strongly, and it’s important to me that this is addressed clearly.
Our checkout flow is designed to present optional offers prior to final confirmation, however it is equally important that customers feel in control and fully informed at every step. Your feedback highlights how that process can be perceived as confusing or overwhelming, and that is something we are actively reviewing and refining to ensure greater clarity and transparency going forward. Improving how optional selections are displayed and confirmed is a priority.
Regarding communication, we maintain multiple support channels specifically so customers can reach us quickly when something does not feel right. If there was uncertainty around which contact point to trust, that is not the experience we want anyone to have. We are tightening how those communications are presented so there is no doubt about where to reach us safely and directly.
I also note that your bank was able to assist you promptly, and I’m glad to hear the matter was resolved from a financial standpoint. While we strongly disagree with being characterised as a scam, we do take feedback like yours seriously because it helps identify where our systems and messaging must be stronger.
Your experience has been heard, and it will be used to improve how we operate moving forward.
Sincerely,
JD from Ozzi Mozzie
They really did fix all issues
TBH I don't like their website as it has far too many pressure upsell tricks in it. I ended up paying for much more than I intended and believed I had been well scammed.
So I made contact with no expectation of making progress and they couldnt have been better to deal with. Checked my bank account this morning and it shows full refund.
So I need to eat my original words and change this to a 4 star
8 december 2025
Omdöme utan inbjudan
Svar från OM Australia
Hi Peter,
Thank you for sharing your experience so clearly. I can understand why you feel frustrated and upset after encountering unexpected charges and feeling misled during the purchase process. Your concerns about transparency and the checkout experience are important, and we are committed to improving how optional items and charges are presented so situations like this are less confusing for customers.
I will handle your case personally and make sure it is prioritized in support. Because Trustpilot is a separate platform, we cannot see your full details or order information here. I have used the Trustpilot feature to request your order number. Please respond as soon as possible so we can address your case at the highest priority. Once we receive this information, I will ensure your situation is resolved directly and without further delays.
Sincerely,
JD from Ozzi Mozzie
This is my 2nd review
This is my 2nd review, the company is dishonest, and all the comments are created by AI. This company should be removed and blacklisted. All I get is constant lies and empty sympathy. YOU HAVE BEE WARNED - DO NOT DEAL WITH THIS COMPANY - YOU WILL GET SCAMMED AND THE PRODUCTS ARE REAL RUBBISH
4 december 2025
Omdöme utan inbjudan
Svar från OM Australia
Hi Paul,
Thank you for sharing your concerns so clearly. I can understand why you feel frustrated and distrustful after your experiences. Feeling misled and receiving communication that does not meet your expectations can be very upsetting, and I take your feedback seriously.
Your points about transparency, product quality, and the way communication is handled are heard. We are committed to improving how information is presented, ensuring interactions feel genuine, and making sure customers feel supported throughout their journey. Experiences like yours help us identify where these improvements are needed most.
Sincerely,
JD from Ozzi Mozzie
A positive customer service interaction restores my faith
Update 10 December 2025. I have now been refunded by OzziMozzie so have amended my review to reflect the product alone rather than the customer service experience.
I have purchased these units previously without issue. This time however…. I ordered 5 units and declined the upsale offer. I received 6 units. According to OzzieMozzie not only did I order the extra unit, but I also requested expedited shipping and membership of their VIP club adding nearly $200 to my order which has been debited from my Bank over three different transactions. My emails have got me nowhere.
20 november 2025
Omdöme utan inbjudan
Svar från OM Australia
Hi Sue,
Thank you for taking the time to explain what happened. I understand exactly why you are upset. You expected a simple repeat purchase, and instead you were met with extra items, unexpected additions, and multiple charges you did not anticipate. Feeling unheard after reaching out only adds to the frustration, and your concerns deserve to be taken seriously.
While I cannot verify every detail of your order from this platform, your feedback highlights areas where we need to continue improving the clarity of optional offers, how additional selections appear during checkout, and how our communication follows afterward. Situations like this show us where the process must feel more controlled and transparent for customers.
I will handle your case personally and ensure it is addressed at a higher priority. You will be placed at the front of our support queue from here on. I will send you an email shortly with a direct resolution so you can move forward without any more delays. Please check your inbox in the next few minutes.
Sincerely,
JD from Ozzi Mozzie
They’re cheaply made
They’re cheaply made, and certainly do not work. Do NOT purchase. Frustrating at the cost, too. I complained and they sent me a free replacement. Same outcome. Save your money
25 november 2025
Omdöme utan inbjudan
Svar från OM Australia
Hi Rachel,
Thank you for being direct about your experience. I understand why you are frustrated, especially after trying both your original unit and the replacement. When any product fails to meet expectations, it is important for us to understand exactly where the experience fell short so we can strengthen both quality control and the guidance we provide. Your comments give us clear areas to evaluate and improve, and I appreciate you taking the time to share them even though the situation has been disappointing for you.
I want to make sure your case is handled properly and with priority. Since this is a different platform, we cannot see your full details or order information here. I have used the Trustpilot feature to request your order number, and I need that information so I can take over your case personally. Please respond as soon as possible so we can move this to the highest priority and resolve everything directly and efficiently.
Sincerely,
JD from Ozzi Home
Do not use this company. Scam artists at their best
I ordered hearing aids in May/June time.
They were useless as couldn’t keep them in my ears.
As previous customers have said I was informed as I had used them I couldn’t get a refund.
Then when I argued they said I could keep them and have 30% refund.
Then 50%. When I asked again to return them they said I needed to send to their China Address.
Then they were lost in the China's postal system for months.
When I had help from Royal Mail I got a postage refund from UK Royal Mail but not for items being returned as they had been delivered to the company.
After loads of emails and months of waiting I have literally just received the money owed to me.
Very poor customer service and quality of items.
Wouldn’t recommend this company at all.
13 maj 2025
Omdöme utan inbjudan
Svar från OM Australia
Hi Joan,
Thank you for sharing all of this. I can see how much time and effort you have spent trying to get clarity, and I understand why you are frustrated. I want to acknowledge every point you raised because your experience matters. While I cannot confirm every detail from here, I take your concerns seriously and will make sure they are reviewed so we can continue improving the way we guide customers, especially around returns, communication, and expectations during international processing times.
I hear your concerns about the fit of the hearing aids, the information you received regarding returns, the changing options you were offered, and the long wait that followed. I also understand the frustration around the shipping process once the items were sent back. Situations like this are exactly why I want to step in personally now. Once we review your case properly, I will make sure you are prioritized in support so everything is handled with the highest urgency moving forward.
Since this platform does not give us access to your full details or order information, I have used the Trustpilot feature to request your order number. Please respond as soon as possible because I can only elevate your case to the highest priority once I have that information. As soon as I receive it, I will handle your case personally and ensure it is resolved at the highest priority.
Sincerely,
JD from Ozzi Home
Ozzimozzie were amazing to deal with!
Ozzimozzie were amazing to deal with!! I had issues with the courier this end which was out of their control & they went far & beyond in assisting with everything. My parcel even got sent back to them & they resent another order out straight away to replace it. I was extremely happy with their communication & help. Oh & the items are great too!
Extremely happy with my experience with Ozzimozzie.
7 november 2025
Omdöme utan inbjudan
Svar från OM Australia
Hi Donna,
Your message absolutely made my day! I’m so glad our team could step in and make things right after the courier issues. It means a lot that you noticed the effort and communication throughout the process. We always want you to feel fully supported from start to finish, so hearing that you’re extremely happy with both the experience and the items themselves truly makes it all worthwhile. Thank you for your kindness and for sharing your experience so warmly.
Sincerely,
JD from Ozzi Mozzie
BUYER BEWARE. plus 1 extra star
BUYER BEWARE.
After buying new hearing aids i found them to be useless contacted ozzi mozzi and they told me how to get the best results this i tried still NO good so i ask for the return address was told i could NOT return as the item had been opened and used QUESTION 1 how is one to find out if the item is ok for you and 2 they told me to try different settings ?
also the fittings very uncomfortable, so again asked for return address I had asked for the return address 4 or 5 times , then offered me a 30% refund I said NO in the end they said it would be 50% refund and keep the hearing aids this I took as I was getting NO address and NOT the full money back as stated in there advert so BUYER BEWARE
12 november 2024
Omdöme utan inbjudan
Svar från OM Australia
Hi Raymond,
I can see how frustrating this experience has been for you, and I appreciate you taking the time to share your thoughts so clearly. I understand your concerns about both the comfort of the hearing aids and the process you went through trying to return them. It sounds like there was confusion around how to properly test the product and what options were available after it was opened, and I’ll make sure we review that communication carefully to improve clarity going forward.
I also recognize how disappointing it must have been to feel you weren’t getting the level of follow-up you expected after several attempts to reach out. I’ll personally make sure you are prioritized in support, and I will handle your case and provide a resolution personally on a higher priority via email. Kindly check your inbox in a few minutes.
Sincerely,
JD from Ozzi Mozzie
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