Scam company. Worst quality shoes I've ever received and they won't give me my refund. They were $200 shoes, half price, and the shoes were HORRENDOUS quality. No exaggeration. DO NOT BUY FROM THI... Se mer
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Det här tycker kunderna
despite fake high ratings, this marketplace business hides that items ship from China and forces expensive return shipping to China. Contact your bank for a full refund under Australian Consumer Law f... Se mer
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Harper lane melbourne is a scam. A cheap knock off Chinese company supplying poor quality inferior products that are nothing like their advertised product. Returns are a nightmare, initially offerin... Se mer
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Buyer beware! Do not order from this company. They sent me a defective raincoat and refused to issue me a full refund. They offered me a 20% refund, then a 50% refund, then a 70% refund. I refused all... Se mer
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Företagsinformation
Skrivet av företaget
HARPER & LANE is more than just a fashion retailer – it’s a story of passion, style, and trust. Known for exclusive fashion, exceptional service, and a genuine connection with our customers, HARPER & LANE has become a respected name in the world of fashion.
Kontaktuppgifter
1,4
Mycket dålig
439 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 62 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Scam company
Scam company. Worst quality shoes I've ever received and they won't give me my refund. They were $200 shoes, half price, and the shoes were HORRENDOUS quality. No exaggeration.
DO NOT BUY FROM THIS COMPANY.
18 augusti 2026
Omdöme utan inbjudan
Svar från Harperandlane
Hi Ange,
I'm sorry to hear about your experience. I'd like to clarify that Harper & Lane is a separate, unaffiliated business from "Harper Lane Melbourne." We believe this review may be intended for them rather than us.
That said, I see we're already in touch by email, so I'll continue helping you there to get this sorted.
Thank you for your patience,
Grace
Harper & Lane Team
There is no option to give ZERO STARS!
There is no option to give ZERO STARS!
Absolutely rubbish quality, rubbish service and rubbish experience.
DO NOT SHOP HERE
1 juli 2026
Omdöme utan inbjudan
Svar från Harperandlane
Dear Jess,
We are very sorry to hear that you had such a frustrating experience with your order.
However, it appears you have left this review for the wrong business. Please note that our company is in no way associated with "Harper Lane Melbourne". We do not deliver to Australia, nor do we have any connection to their business, products, or return processes.
As this review does not reflect our company or services, we kindly ask that you remove it from our page. We hope you are able to get your refund issue resolved with the correct company soon.
Best regards,
H&L Team
Buyer beware
Buyer beware! Do not order from this company. They sent me a defective raincoat and refused to issue me a full refund. They offered me a 20% refund, then a 50% refund, then a 70% refund. I refused all offers and finally opened a dispute with my credit card company. I ordered the raincoat in October 2025, and it’s now the end of July and I’m still dealing with this terrible, dishonest company. I have filed a complaint with the Better Business Bureau, and I wasn’t the only one on the site that was complaining about this company who refuses to issue a full refund! DO NOT BUY FROM HARPER AND LANE!
30 juli 2026
Omdöme utan inbjudan
Svar från Harperandlane
Hi Patricia,
I'm sorry to hear about your experience with the raincoat, and about the length of time this has taken to resolve.
I'd like to look into this directly. Could you send your order number to support@harperandlane.com, or share it through Trustpilot's "Information Request" feature? I want to review what's happened on our end and see what we can do from here.
Thank you for your patience,
Grace
Harper & Lane Team
Don't buy from HarperLane Melbourne or Harper and Lane
I strongly advise against buying from HarperLane Melbourne and Harper and Lane. My experience has been extremely disappointing, and after reading other customer reviews, it appears that many people have had exactly the same experience.
I ordered what was advertised as an elegant, high-quality cardigan. What I received was a cheap, ill-fitting garment that looked nothing like the product shown on the website. The quality was extremely poor and did not match the description or photos.
When I contacted customer service to return the item for a full refund, I was told I would have to pay up to $45 to return it to China. Instead of providing a return label, they repeatedly tried to persuade me to keep the item by offering partial refunds—first 15%, then 25%, then 40%, and finally 50%—while suggesting that I simply keep the cardigan or re-gift it.
After reading other reviews, I realised this appears to be their standard business practice: advertise attractive, high-quality products, send customers an inferior item, and then make returning it so expensive and difficult that customers eventually accept a partial refund instead of receiving the full refund they are entitled to. Throughout the process, every response was filled with apologies and assurances that they were "happy to assist", but their actions did not reflect those words.
As a result, I lodged a dispute with my bank. The bank advised me that when the wrong product is supplied, the buyer should not be responsible for return postage costs. Harper Lane has since advised that they will issue a refund, which they say may take up to 10 days. I will not withdraw my bank dispute until the refund has been received in my account.
Based on my experience, I would not purchase from this company again.
7 juli 2026
Omdöme utan inbjudan
Svar från Harperandlane
Dear Ilse,
We are very sorry to hear that you had such a frustrating experience with your order.
However, it appears you have left this review for the wrong business. Please note that our company is in no way associated with "Harper Lane Melbourne". We do not deliver to Australia, nor do we have any connection to their business, products, or return processes.
As this review does not reflect our company or services, we kindly ask that you remove it from our page. We hope you are able to get your refund issue resolved with the correct company soon.
Best regards,
H&L Team
despite fake high ratings
despite fake high ratings, this marketplace business hides that items ship from China and forces expensive return shipping to China. Contact your bank for a full refund under Australian Consumer Law for goods not as described.Why You Should Be CarefulHidden Shipping: Items come from overseas without warning.Return Traps: You must pay high costs to mail items back to China.Consumer Rights: Australian law protects you when goods do not match online pictures.Steps to Get Your Money BackCall your bank: Tell them the item is not what the website showed.Report the location: Tell them the seller hid that the item ships from China.Report the return cost: Tell them the seller hid the high cost to ship returns back to China.Ask for a refund: Request all your money back plus any extra fees.
11 juli 2026
Omdöme utan inbjudan
Svar från Harperandlane
Thank you for sharing your feedback. We are very sorry to hear about the frustrating experience you've had with your purchase, but we believe there might be a misunderstanding or a case of mistaken identity here.
Please note that our webshop does not sell or ship products to Australia.
Because we do not operate in your region, it is highly likely that you placed your order with a different online store that happens to have a similar name. We kindly recommend checking your original order confirmation email or bank statement to verify the exact business you purchased from, and reaching out to the relevant webshop's customer service team directly to resolve this issue.
We truly hope you get this sorted out quickly with the correct merchant!
Best regards,
Harperandlane.com
Scam don't buy from them!
Scam don't buy from them!! Low Quality clothes!
24 juli 2026
Omdöme utan inbjudan
Svar från Harperandlane
Dear Luis Martinez,
Thank you for reaching out. We take all feedback seriously, but after thoroughly checking our database, we are unable to find any customer or order records under your name.
Could you please double-check if your order was actually placed with our shop?
If you did indeed order from us, we kindly ask you to contact us directly at support@harperandlane.com with your order number or receipt details. Once we receive this information, we will gladly look into the matter and help you find a suitable solution.
Best regards,
harperandlane.com
I believe I just got scammed by this…
I believe I just got scammed by this company. I don't believe there is a company called Harper Lane in Melbourne AND BEWARE they also operate under HarperandLane or Harper & Lane.
I'm in NSW The coat I ordered took 3 weeks to get here about the time it takes to get here from China And surprise surprise it's a Chinese name for the sender and it says it came from Sydney even closer.
I ordered a 3XL Macintosh style coat which they claimed was $299 down to $89 in a clear out sale and I read all the spiel about this being a Melbourne family company started 10 years ago B.S!!
There is a label in the coat that says fashion not Harper Lane. That's what it is. A cheap knockoff fashion jacket.
I can see a future where we stop online shopping because of all these scam companies ruining it for everyone.
24 juli 2026
Omdöme utan inbjudan
Svar från Harperandlane
Dear Customer,
Thank you for bringing this to our attention. We are genuinely sorry to hear that you had such a frustrating experience, but we want to clarify that you have unfortunately ordered from a different company.
Please note the following important details:
We do not operate in Australia: Our webshop does not sell, advertise, or ship to New South Wales, Melbourne, or any other part of Australia.
Different Identity: We are not the Melbourne-based family company mentioned in the advertisement you saw.
It highly appears that you have fallen victim to a lookalike or fraudulent website that is using a similar name to deceive online shoppers.
Best regards,
The Team at Harper & Lane
Harper Lane products are rubbish!
Harper Lane advertises 1 thing and delivers a very bad product. What is on the site is not what you receive. Even the Return Policy you have to pay for. They offer you a choice which means you pay for any kind of refund.
They pay for replacement - you pay for shipping.
You return - you pay for shipping and it takes a month before they process it.
They give you a partial refund of 15%.
Either way, you paid for cept!
22 juli 2026
Omdöme utan inbjudan
This company's customer service needs a…
This company's customer service needs a major improvement. Their refund process is non-existent. The woman I am dealing with, Luna, keeps ignoring my questions about my refund. Doesn't even address it in her responses but asks for me to send photos of the outfits and for me to keep the items and that I can donate, gift them. I just want my refund back.
16 juli 2026
Omdöme utan inbjudan
Svar från Harperandlane
We are deeply sorry for the frustrating experience you had and for the breakdown in communication regarding your refund.
It appears there was a misunderstanding. A new shipment was sent out because we believed the offer for a replacement had been accepted.
We want to make this completely right for you. We have officially processed a full refund for both orders.
Best regards,
The Harper & Lane Team
Do not buy from this company
Do not buy from this company. They do not take returns if you decide not to keep the item. The quality is low and my top looked like a cheap uniform top. My only mistake was not reading the reviews.
6 juli 2026
Omdöme utan inbjudan
Svar från Harperandlane
We are very sorry to hear about your experience and that you are disappointed with the quality of your top. We always strive to provide the best service and products, so we would love the opportunity to look into this and find a solution for you.
Please reach out to our team directly at support@harperandlane.com with your order details. We are here to help and want to make this right.
Best regards,
The Harper & Lane Team
Harper lane melbourne is a scam
Harper lane melbourne is a scam. A cheap knock off Chinese company supplying poor quality inferior products that are nothing like their advertised product. Returns are a nightmare, initially offering g a 10% refund to keep the items raising it to 20, then 30%. They don't want their rubbish back either. Buyer beware. Steer clear of this one
24 juni 2026
Omdöme utan inbjudan
Svar från Harperandlane
Hello Jen,
We understand your frustration with your recent purchase, but you have left this review on the wrong business page.
Your review is directed at "Harper lane melbourne," which is not our company. We have no connection to them, and we do not use the return practices you mentioned.
Since this is a case of mistaken identity, could you please remove this review and place it on the correct shop's profile? This will help ensure the right company is held accountable.
Thank you for your understanding, and good luck resolving this with the correct store.
Sincerely,
Harper & Lane Team
This is absolute nonsense! Do NOT buy from here!
This is absolute nonsense! DO NOT buy from Harper and Lily. Shipping took 2 weeks from time of order. I ordered 2 pairs of sandals for $95 dollars. They were not as described. Very cheap and flimsy and smelled of chemicals upon opening the packages. The return process is absurd. Emails back and forth offering everything but a full refund trying to get you to keep the product with a 15%or 30% refund, unless you ship back to some drop box shipping address in Norway! I will be reporting to my Credit card company and the BBB. Buyer beware! *** edit*** Harper and Lilly is the SAME as HarperandLane. They have the same return policies to an international shipping address and they sell the EXACT same cheap clothing on both websites.
10 juni 2026
Omdöme utan inbjudan
Svar från Harperandlane
We are very sorry to hear about your frustrating experience, but it seems there has been a misunderstanding. You have posted this review on the wrong company's profile.
We are Harper & Lane, and we are in no way affiliated with Harper & Lily. We do not sell their products, nor do we share their shipping or return policies.
To ensure that the right business is held accountable and to prevent other shoppers from being misled, we kindly ask that you remove this review from our page and post it on the official Harper & Lily profile instead.
We hope you manage to resolve this quickly with your credit card company!
Selling a cute plush silk lined with…
Selling a cute plush silk lined with whinnie the poo bunny for $60 what came was nothing like the picture and it was the size of my hand. Tried contacting the company several times with no response. Now when i go to the website a redirect page comes up says “ascend to discord domain” BE WARE DO NOT BUY FROM THIS SITE EVEN CLOTHES.
5 juni 2026
Omdöme utan inbjudan
Svar från Harperandlane
Thank you for your feedback. We believe this review was meant for another online store.
We do not sell "Winnie the Pooh bunny" plush toys, and our website has no connection to Discord redirects. It seems you may have unfortunately bought from a misleading site with a similar name.
Could you please check your order confirmation or bank statement? If this was indeed meant for another shop, we would appreciate it if you could remove or update this review.
Kind regards,
Harper & Lane
Well
Well, the reply to my review was infuriating! They claim not to offer 30% refunds even tho the refund eventually arrived in my account, said there was no record of me and the reveiw must've been for some other store.
6 juni 2026
Omdöme utan inbjudan
Svar från Harperandlane
Hi Bridie,
Thanks for following up. To clarify our earlier response: we replied that way because we couldn't find the name Bridie Willett in our customer records, which is why the review initially appeared not to relate to an order with us. We weren't dismissing your experience , we simply had no matching details to go on.
We'd like to look into this properly. Could you email us at support@harperandlane.com with your order number or the email address you used to place the order? Once we can link it to an order in our system, we'll review what happened with your refund and the items, and find a fair solution.
Kind regards,
Harper & Lane
Svar från Harperandlane
Thank you for the wonderful 5-star review! We're thrilled you enjoyed our selection, quality, and service. Hope to see you again soon!
Kind regards,
The team
Shoes are Wonderfully made.
Shoes are Wonderfully made.. fit perfect for my size.. eceive many compliments as to how they look..
& appreciate H L keeping me posted re shipping info
I Plan to order another pair in another color !!
1 juni 2026
Omdöme utan inbjudan
Svar från Harperandlane
Thank you for the wonderful 5-star review! We're thrilled you enjoyed our selection, quality, and service. Hope to see you again soon!
Kind regards,
The team
Harper and Lane does not stand behind…
Harper and Lane does not stand behind their products - once you purchase something, consider it yours. They do not want their product any more than you will. Their products are cheap. You can return, but beware - you will pay their fees which is more than double than the Postal Service.
1 maj 2026
Omdöme utan inbjudan
Svar från Harperandlane
Thank you for your feedback, and we're sorry your experience didn't meet expectations. We'd welcome the chance to look into your return and address your concerns. Please contact us at support@harperandlane.com so we can help. We're always working to improve.
Clothes well made and true to picture…
Clothes well made and true to picture and description
14 maj 2026
Omdöme utan inbjudan
Svar från Harperandlane
Thank you for the kind words! We're delighted the quality and fit met your expectations. Hope to see you again soon!
Terrible
Terrible. Cheap quality. Disputing the charges. Deceiving webstite. Comes from China.
8 maj 2026
Omdöme utan inbjudan
Svar från Harperandlane
We're sorry to hear you're unhappy with your purchase. We'd like the opportunity to address your concerns directly and find a fair resolution. Please reach out to us at support@harperandlane.com so we can review your order and discuss the issue, including any dispute on the charge. We take feedback about our products and website seriously and want to make this right.
Avoid this Company!
My experience with this company (Haper & Lane) was extremely disappointing. The issues are too extensive to fully detail here, but I strongly recommend avoiding them. This is actually the first review I’ve ever felt compelled to leave, which should say a lot about how dissatisfied I am. Unfortunately, the problems went far beyond poor customer service — the quality of their work/products was far below acceptable standards.
5 maj 2026
Omdöme utan inbjudan
Svar från Harperandlane
We're truly sorry to hear about your experience, and we understand your frustration. This isn't the standard we hold ourselves to, and we'd genuinely like the chance to make things right. Please reach out to us directly at support@harperandlane.com so we can look into what happened and find a resolution. We appreciate you taking the time to share this, it helps us do better.
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