Scam company. Worst quality shoes I've ever received and they won't give me my refund. They were $200 shoes, half price, and the shoes were HORRENDOUS quality. No exaggeration. DO NOT BUY FROM THI... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
despite fake high ratings, this marketplace business hides that items ship from China and forces expensive return shipping to China. Contact your bank for a full refund under Australian Consumer Law f... Se mer
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Harper lane melbourne is a scam. A cheap knock off Chinese company supplying poor quality inferior products that are nothing like their advertised product. Returns are a nightmare, initially offerin... Se mer
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Buyer beware! Do not order from this company. They sent me a defective raincoat and refused to issue me a full refund. They offered me a 20% refund, then a 50% refund, then a 70% refund. I refused all... Se mer
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Företagsinformation
Skrivet av företaget
HARPER & LANE is more than just a fashion retailer – it’s a story of passion, style, and trust. Known for exclusive fashion, exceptional service, and a genuine connection with our customers, HARPER & LANE has become a respected name in the world of fashion.
Kontaktuppgifter
1,4
Mycket dålig
439 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 62 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered a pair of white “suede” ankle…
I ordered a pair of white “suede” ankle boots and they look nothing like the description or picture on the website. They ate super cheap looking with faux leather and I paid $63. It took almost a month to get them. Don’t waste your time ordering from them! It’s a scam!
21 december 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Stephanie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with your order did not meet your expectations, particularly regarding the appearance and quality of the boots as well as the delivery time. We completely understand how disappointing and frustrating that must have been.
We’ve reviewed your case and agree that this experience fell short of the standard of service we strive to provide. Our support team has already reached out to you directly from support@harperandlane.com
to address your concerns and work toward a resolution. If you haven’t seen our message yet, we kindly recommend checking your spam or junk folder, or you’re welcome to reply directly so we can assist you further.
Please know that we take feedback like yours very seriously, and we’re here to help in any way we can. Thank you again for bringing this to our attention, as it helps us improve and do better for our customers moving forward.
Warm regards,
Your Harper & Lane Support Team
Cheap high boots
I paid $79 dollars for a pair of high boots. Looked good on website. Very cheap material and a horrible fit, total scam don't buy, save your money
4 september 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Miriam,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the boots did not meet your expectations in terms of material quality and fit. We understand how frustrating that can be, especially when the item looked different online.
Our team has reached out to you directly from support@harperandlane.com
to help address your concern. If you haven’t seen our message yet, please feel free to check your spam folder or reply to us there so we can continue assisting you.
We’re here to help and would appreciate the opportunity to make this right. Your feedback is important to us and helps us improve moving forward.
Warm regards,
Your Harper & Lane Support Team
Terrible Quality
I ordered a pair of blue n pink tennis shoes from Harper and Lane. They arrived 17 days to arrive. But, they are very, VERY, poor quality for the $65. US dollars i paid. They feel as light as a pair of flip flops. They feel like the shoes sold at Five Below. Very disappointed. I will never buy anything from them.
15 december 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Laly,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the shoes did not meet your expectations in terms of quality and overall feel, especially after the wait for delivery. We understand how disappointing that can be.
We’d really like the opportunity to look into this further and see how we can assist you. Please feel free to reach out to us at support@harperandlane.com
with your order details so our team can review your case and help work toward a resolution.
We’re here to help and would appreciate the chance to make things right.
Warm regards,
Your Harper & Lane Support Team
Complete fraud. Do not buy from Harper & Lane
I found Harper & Lane via a Google Shopping search, and purchased what I thought would be a nice gift for my daughter. The "blazer" I received was flimsy, boxy, cheaply made, and was nothing like the item pictured and described on the website. When I contacted the email address listed for returns, I was asked to provide photographs and measurements which I refused to do. I was then offered a 20% discount which I refused. I have not heard from them since and do not expect to. The item is so cheaply made that I refuse to even donate it. If I could give them zero stars I would.
18 december 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Tony,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the item you received did not meet your expectations in terms of fabric quality and overall feel. We understand how disappointing that can be, especially when the purchase was intended as a gift.
We’d really like the opportunity to look into this further and see how we can assist you. Please feel free to reach out to us at support@harperandlane.com
with your order details so our team can review your case and help work toward a resolution.
We’re here to help and would appreciate the chance to make things right.
Warm regards,
Your Harper & Lane Support Team
Harper and Lane is fake
Harper and Lane is fake! Their "clothes" are not really that - bought a blazer which was not a blazer at all - merely nylon fabric made to look like one. When I tried to return it (you have to email them and get an acknowledgement before you can return) - they do not respond. Don't waste your money!!!
14 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Christine,
We’re truly sorry to read about your experience and understand how disappointing it can be when a product does not meet your expectations, especially regarding fabric quality and the return process. This is certainly not the standard of service or transparency we aim to provide.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns and help move this forward. If you haven’t seen our message yet, please check your spam or junk folder, or feel free to reply to us there so we can assist you further.
We are here to help and would appreciate the opportunity to review your case in detail and work toward a proper resolution. Thank you for bringing this to our attention. Your feedback is important to us and helps us improve.
Warm regards,
Your Harper & Lane Support Team
DO NOT ORDER FROM THIS COMPANY!!
DO NOT ORDER FROM THIS COMPANY!!! SCAMMERS....THERE ARE NO RETURNS!
14 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Diana,
We’re truly sorry to read about your experience and understand how upsetting it can feel when you’re concerned about the return process. This is certainly not the experience we want for our customers.
We’d really appreciate the opportunity to look into your case and clarify the available return options for you. Please feel free to reach out to us directly at support@harperandlane.com
with your order number or any details that can help us locate your purchase. Our team is here to help and committed to working toward a resolution.
Thank you for bringing this to our attention. Your feedback is important to us and helps us improve.
Warm regards,
Your Harper & Lane Support Team
I should have read the reviews!
I should have read the reviews before I ordered. My story is the same as everyone else's. They will not send me their address to return the shoes. I have 8 printed pages of back and forth emails, and I still don't have a return label OR the address! I'm losing $60. I suspect this is an overseas company (China?)
I finally figured out their email responses are computer or AI generated. The phone number is not a USA number configuration. They don't want their products back. That's why you have to fight so hard to get a refund. So far, it's a losing battle. I will be reporting them to the BBB, but that may have no effect.
18 december 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Vicki,
We’re truly sorry to read about your experience and understand how frustrating it can be when the return process feels unclear and prolonged. This is certainly not the experience we want for our customers and we regret the stress this has caused.
We would really appreciate the opportunity to review your case in detail and help move things forward for you. Please feel free to reach out to us directly at support@harperandlane.com
with your order number or any details that can help us locate your record. Our team is here to help and committed to finding a proper resolution as quickly as possible.
Thank you for bringing this to our attention. Your feedback is important to us and helps us improve.
Warm regards,
Your Harper & Lane Support Team
This company is a SCAM
This company is a SCAM! Doesn't deserve one star. Photos of products are phoney and there is no way to get a refund. It's a total rip-off!!
17 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Laura,
We’re truly sorry to read about your experience and understand how upsetting it can feel when a purchase doesn’t meet your expectations especially when there are concerns around fit and the return process. This is certainly not the level of service we aim to provide.
Our team has already reached out to you directly from support@harperandlane.com
to address this and help resolve the situation. If you haven’t seen our message yet we kindly suggest checking your spam or junk folder or you’re welcome to reply there so we can assist you further.
We are here to help and would really appreciate the opportunity to make this right for you. Thank you for bringing this to our attention your feedback is important and helps us continue to improve.
Warm regards,
Your Harper & Lane Support Team
I ordered items for a trip weeks ago…
I ordered items for a trip weeks ago and they are now not coming until after I leave. I am sending back all the items upon my return and notifying my credit card company. I should have looked at these reviews prior to purchase. They deserve no stars. Horrible communication also.
18 december 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi T Biron,
We’re truly sorry to hear about your experience and understand how disappointing it can be when an order doesn’t arrive in time for an important trip. We also regret that the communication around your order didn’t meet your expectations.
We’d really appreciate the opportunity to look into this more closely and see how we can best support you moving forward. Please feel free to reach out to us directly at support@harperandlane.com
with your order number or any details that can help us locate your purchase.
Our team is here to help and committed to finding a resolution for you. Thank you for taking the time to share your feedback.
Warm regards,
Your Harper & Lane Support Team
Cheap products and impossible to return
Products were super cheap, not like what was shown and advertised. And they have made it impossible to return the items - there is no customer service pone number and they only send back automated emails when trying to return.
16 december 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Pedro,
We’re truly sorry to read about your experience. We understand you felt the item quality did not match what you expected, and that the return process and communication felt difficult and automated. We know how frustrating that can be, and this is not the experience we want for our customers.
We are here to help and would really appreciate the chance to look into your order directly so we can assist you properly and work toward a resolution. Please email us at support@harperandlane.com
with your order number or the email address used at checkout, and a member of our team will respond personally as soon as possible.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
Warm regards,
Your Harper and Lane Support Team
totally misrepresented products
Absolutely horrible. The boots on the website appeared to be of high quality. The product received was cheap and crappy plastic. Four emails so far and they still refuse to authorize a return. I will be doing a stop payment with the credit card. Clearly a horrible company.
13 december 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Tracy,
We’re truly sorry to hear about your experience. We understand your main concern is that the boots you received did not match the quality or materials shown on our website, which can be incredibly frustrating and disappointing.
Our team is here to help and wants to make this right for you. We’ve reached out to you directly from support@harperandlane.com
to address your concern and guide you through the next steps. If you haven’t seen our message yet, we kindly suggest checking your spam or junk folder, or you’re welcome to reply directly to that email so we can assist you further.
Thank you for taking the time to share your feedback—it helps us improve and better support our customers.
Warm regards,
Your Harper & Lane Support Team
Harper and Lane doesn't deserve even 1 star!
Harper and Lane doesn't deserve even 1 star. I ordered a jacket and what i received is nothing like the picture in their ad. The material is cheap, thin and flimsy. When I voiced my displeasure and requested a refund, a long trail of emails have ensured, offering 20% of the jackets cost, or a replacement .
I doubt I will ever receive my refund and the jacket is so cheap I can't even donate it.
13 december 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Jenine,
We’re truly sorry to read about your experience. We understand your main concern is that the jacket you received didn’t match the photos/quality you expected, and that the refund process has felt drawn out and frustrating — that’s not the experience we want for you.
We’re here to help and would really like to look into your case so we can resolve this properly. Please email us at support@harperandlane.com
with your order number (or the email address used at checkout), and if possible, a couple of photos of the item you received. Once we locate your order, our team will review everything and get back to you with the next steps as quickly as possible.
Warm regards,
Your Harper & Lane Support Team
BEWARE
If I could rate this no stars, I would. Beware that it is impossible to return an item for refund. They will stall with multiple return emails offering a discount on your next purchase rather than refund your money and then the will stop emailing. Wish I had known this before purchase. I was returning because of a size issue but also product was cheap looking.
5 december 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi TB,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us did not meet expectations, and we regret any frustration this situation may have caused.
After reviewing your case, we agree that your experience fell short of the level of service we strive to provide. Our support team has reached out to you directly from support@harperandlane.com
to follow up and assist further. If you haven’t seen our message yet, we kindly recommend checking your spam or junk folder, or you’re welcome to reply there at your convenience.
We appreciate you bringing this to our attention, as feedback like yours helps us continue improving. Please know that we are here to help and remain committed to resolving this for you.
Warm regards,
Your Harper & Lane Support Team
If I could give this company a -5 I…
If I could give this company a -5 I would. I ordered a coat off their site for my wife first off it took 3 weeks to receive. When I did receive it it is way to big. Two it is made of very poor quality material,It looks nothing like what they are advertising. So I try to get a refund, first they offer me a new coat which I do not want, then they try to offer me a 20% refund which I DO NOT WANT. They are offering me these things saying I don't even need to return the merchandise. That right there should tell anyone that this is a bogus company.I want a full refund just as their website says. You have a 30 day return policy. Now they won't even answer my emails at all. I think I'll contact a lawyer since they don't want to follow there own return policies. I lost over $100. This is a scam site 100%. Update!! After filing a dispute with my credit card company and threatening to take legal action I got an email apologizing for the whole situation and another email saying my money will be refunded in full. I really didn't want it to come down to this and it shouldn't have when I tried to follow THEIR return policy. But at the end of the day I'm glad I'm getting my $107 back.
5 december 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Dennis,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like you've had a frustrating and unfair situation, and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
If I could give them zero stars
If I could give them zero stars, I would. I ordered a couple shirts and shoes from them. Cute in the photos. They emailed me daily about the order and delays. One pair of shoes was on back order and I requested to cancel that order, no problems there. The other stuff arrived three weeks later, poor quality, didn’t look like what I had ordered. I contacted them to do a return. Silence. I emailed again. Silence. And again. Nothing. We are well past 60 days, so I’m eating this money. This whole time I’m trying to get ahold of them and not only do they not answer, there’s no advertisements from them. Until today, when I got a “We miss you” advertisement to their website. Ha, no thanks. Buyers should 100% skip this site.
1 oktober 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Lori,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like you've had a frustrating and unfair situation, and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
Don't buy here...
Purchased what I thought was a beautiful coat, turned out to be a cheap piece of junk. Really thin material, no lining, didn't fit. Never again.
7 december 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Heather,
After reviewing your case, we agree that your experience did not meet our standards of service. We're truly sorry to hear that the coat you purchased did not meet your expectations — we understand how frustrating that can be.
We've reached out to you directly to address your concern from support@harperandlane.com
. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
If I could give a ZERO star that's what…
If I could give a ZERO star that's what they deserve. I purchased a dress for around $59 and the product is garbage. NOTHING like the photos on their website. Clearly they were all AI-generated and I should have known better. But the website states they have a 30-day return policy, so I though it was worth the risk. NO! I was wrong. When I contacted the company as instructed on their returns info page, their response was to offer me only 20% refund! And that is after they offered to send me a new item for $12.95 shipping charge!! Their stated refund policy is completely false. I finally gave up and threw away the dress and lost $59. They are clearly a FRAUDULENT company. DO NOT BUY!!
20 oktober 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Mandi,
We’re truly sorry to read about your experience with your dress and the frustration around the quality and refund you received. What you described is not the level of product or support we want any of our customers to experience, and we completely understand why you’re upset.
We’re here to help and would really like to take a closer look at what happened so we can make this right for you. When you have a moment, please reach out to us at support@harperandlane.com
with your order details so our team can review your case in full and work on a better resolution together with you.
Thank you for giving us the opportunity to address this.
Warm regards,
Your Harper & Lane Support Team
A POOR QUALITY COAT, NOT AT ALL AS ADVERTISED
I finally received the "coat" nearly 2 weeks after ordering it. It was not a coat at all, made of thin fabric that wouldn't even qualify as a sweater, much less a winter coat. It was not "oversized" as described & was too small to fit as a regular coat, much less an oversized one that would allow me to wear a cardigan or thick sweater underneath. And it was overpriced, not worth anything near the $62.91 I paid for it once I had it in hand & could see the poor quality of the fabric & workmanship.
After emailing Harper & Lane to request the address to send the coat back to, I received an email asking me to send them a photo of the coat. I refused (the camera on my phone is broken). I fired back an email advising them I couldn't send a picture & that if they did not give me a return address & an RA# (if required) within 24 hrs, I would contact my bank & request a chargeback from Visa for the item being not as described.
I received a reply the next day from "Susan" stating that upon further review, they realized that: "We did not help you as we should have and we should have resolved your issue much earlier, without adding any extra hassle on your side. I am very sorry that this did not happen sooner. To make this right and to avoid any further inconvenience for you, you may keep the item, and we have initiated a full refund for your purchase. There will be no restocking fees, no return shipping costs, and no need for a Return Authorization number or return address. Depending on your bank or card issuer, the refund will typically appear on your account within 1–3 business days."
Sure enough, my credit posted 48 hrs. later. I only wish I had bothered to look up reviews of this seller online BEFORE ordering from them.
DON'T BUY ANYTHING FROM HARPER & LANE!
22 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Arcy,
We regret that your experience with us didn’t meet your expectations. It’s clear from your message that the product and communication process fell short, and that’s never the outcome we want for our customers.
We’re glad to know that your refund was processed promptly, and we truly hope this helped bring some resolution to the situation. If there's anything further we can assist you with, our team is always here to help at support@harperandlane.com
.
Warm regards,
Your Harper & Lane Support Team
I never received my pantsuit and they…
I never received my pantsuit and they don’t want to help locate it from the carrier and the number they gave me doesn’t work and it hard to kept on trying
12 oktober 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Katherine,
We’re truly sorry to read about your experience. It’s clear that something went wrong with your delivery, and we understand how upsetting it feels when you’re expecting an item and things aren’t moving the way they should.
We’d really like to look into this further and help get it resolved for you as quickly as possible. If you could reach out to us at support@harperandlane.com
with your order number or any details you have, our team will be able to investigate the shipment and assist you right away.
Thank you for giving us the chance to make this right — we’re here to help.
Warm regards,
Your Harper & Lane Support Team
DON’T SHOP FROM HERE
DON’T SHOP FROM HERE! This place is a FAKE- exact same product 1/2 the price on Amazon (even the exact same images on both). It took over 3 weeks to arrive. It’s a sweater with NO TAGS and terrible quality.
24 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Nicole,
We’re truly sorry to read about your experience. Receiving a sweater that didn’t meet your expectations in quality — especially after waiting so long for it to arrive — is understandably frustrating, and it’s not the experience we want for our customers.
We’ve reached out to you directly from support@harperandlane.com
to address your concern and offer assistance. If you haven’t seen our message yet, please check your spam or junk folder, or feel free to reply to us there anytime — we’re here to help and want to make this right for you.
Thank you for bringing this to our attention — your feedback helps us continue improving.
Warm regards,
Your Harper & Lane Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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