Scam company. Worst quality shoes I've ever received and they won't give me my refund. They were $200 shoes, half price, and the shoes were HORRENDOUS quality. No exaggeration. DO NOT BUY FROM THI... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
despite fake high ratings, this marketplace business hides that items ship from China and forces expensive return shipping to China. Contact your bank for a full refund under Australian Consumer Law f... Se mer
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Harper lane melbourne is a scam. A cheap knock off Chinese company supplying poor quality inferior products that are nothing like their advertised product. Returns are a nightmare, initially offerin... Se mer
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Buyer beware! Do not order from this company. They sent me a defective raincoat and refused to issue me a full refund. They offered me a 20% refund, then a 50% refund, then a 70% refund. I refused all... Se mer
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Företagsinformation
Skrivet av företaget
HARPER & LANE is more than just a fashion retailer – it’s a story of passion, style, and trust. Known for exclusive fashion, exceptional service, and a genuine connection with our customers, HARPER & LANE has become a respected name in the world of fashion.
Kontaktuppgifter
1,4
Mycket dålig
439 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 62 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Continuous polite refusal to provide refunds -update
I recently ordered a pair of shoes which took several weeks to arrive, and did not fit or look as nice as it did in the photo. I have currently exchanged an email thread of 17 emails and still counting after requesting a return authorization and a shipping address to return the item. The company continues to send friendly emails explaining how much they want to serve me, but, so far, while saying they are willing to arrange a return if I am not satisfied with their arrangements, have only offered to send a new size, to send a different shoe and I pay the difference, to refund only 20 percent, and then an upgrade to 50%. I will never order from this company again. I lived in China for 10 years, and I honestly feel like I am in a tourist market where I am required to bargain back and forth until someone finally gives in. I have never experienced this in the US before.
Update: After posting my review, I received an apology and a full refund back to my credit card with the understanding that I would return the shoes to a California address. I put them in the mail today. I appreciated the opportunity to bring closure to this experience, even though the return shipping was high.
22 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Brian,
We regret that your experience wasn’t up to the mark. From what you’ve described, it’s clear that receiving the return authorization you requested became far more complicated than it should have been, and we understand how frustrating that situation can be.
We’ve reviewed the matter and have already reached out directly from support@harperandlane.com
to assist you further. If our message hasn’t reached your inbox yet, please check your spam folder or feel free to reply to us there — we’re here to help and want to resolve this properly for you.
Thank you for sharing this feedback. It’s valuable to us and helps improve the way we support our customers.
Warm regards,
Your Harper & Lane Support Team
Scam..Beware
Company has fancy website with probably AI generated photos. Ordered black 3/4 length sleeve cotton blend dress. Receive a garbage super short sleeve 100% polyester dress that wasn't even close to the photo. They refused a return unless I paid shipping and also demanded I pay shipping if I wanted a replacement.
Then started back and forth emails where they offered successive discounts.
When I disputed with my credit card they fought me multiple times tooth and nail, saying they sent the correct item and were trying to work with me, offering discounts etc.
But it was the WRONG item!
This seems to be their business model: Sell a garment for like $60 to $100. Send a different $5 piece of junk from China. A percentage of people will just accept it. The rest get 20 - 50 % discounts. So the company over all retains about 3/4 of the $$ for a garment possibly not worth 10%. If they are forced to shut down always beware for similar store opening with different name. And ALWAYS look for address and local phone number!
31 augusti 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Isadore,
We’re truly sorry to read about your experience, and we understand how frustrating it must have been to receive a product that didn’t meet your expectations. This is certainly not the standard we aim to uphold, and we apologize for any inconvenience caused.
We’d love to look deeper into your case to better understand what happened and find a way to resolve this for you. Please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record. Our team is here to help and ensure we make things right.
Thank you for giving us the chance to address your concerns — we’re committed to providing a positive experience for all of our customers.
Warm regards,
Your Harper & Lane Support Team
Terrible experience
Terrible experience. After waiting almost a month to receive my orders, I got cheaply made garbage that looked nothing like the images shown on their website nor did they match the description shown on their website. One jacket stated in was 100% leather. It was plastic. Never again! Do not waste your money.
1 oktober 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Customer,
We’re truly sorry to hear about your experience. From what you’ve described, it sounds like there were significant issues with both the product quality and delivery time, and we understand how frustrating that must be. This is certainly not the standard of service we strive for, and we sincerely apologize for the inconvenience.
We’d love the opportunity to resolve this for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record? Our team is ready to look deeper into your case and ensure we make things right.
Thank you for bringing this to our attention — we appreciate the chance to make it right.
Warm regards,
Your Harper & Lane Support Team
Bait and switch…
Googled a particular robe that I wanted to buy and the pictures posted by HarperandLane looked like what I wanted. Paid $67.45 but when it finally arrived, it was nothing like what was pictured. I tried it on and it fit like a knee length form fitting sweater NOT a loose flowing robe. I contacted them repeatedly but kept getting a computer generated response refusing to issue a return label and take it back so they could credit my account. Instead, they wanted me to pick something else from their website, pay the difference and an additional $12.95 shipping or pay out of pocket to ship the original back in order to get a refund when they clearly sent me an item that appears nothing like the pictures. Not getting anywhere in this bait and switch mail order company. Going to file fraud with my credit card I guess. DON'T BUY FROM THEM.
23 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Kibby,
We’re truly sorry to hear about your experience, and we understand your frustration. It sounds like the item you received didn’t meet your expectations or match the images on our website, which is certainly not the experience we aim to provide.
We’d love the opportunity to make this right for you. Please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record, and we’ll work quickly to resolve this to your satisfaction.
Your feedback is very important to us, and we want to ensure we provide the best possible solution for you. Thank you for your patience, and we look forward to hearing from you.
Warm regards,
Your Harper & Lane Support Team
Scam!
Scam!! I ordered 2 items and then read the reviews, I then immediately cancelled my order and asked for a refund. They said they refunded my money, but did not! I had to change my card as suggested by my bank. I can only get a email response saying it was refunded, then saying it was shipped out 5 minutes after I ordered? (Not received any items). It also appears the product images have been taken off of other legitimate websites. Beware!
15 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Melissa,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must be to deal with such confusion regarding your order and refund. Please know that this is absolutely not the experience we want for our customers.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns and provide clarification. If you haven’t seen our message yet, please check your spam folder, or feel free to reply directly there so we can assist you further.
Your feedback is invaluable to us, and we are committed to resolving this issue for you. Thank you for bringing this to our attention.
Warm regards,
Your Harper & Lane Support Team
I saw a photo of booties…
I saw a photo of booties that looked to be of high quality and cute. I got the cheapest vegan leather probably ever made. They "resembled" the booties I saw. I wish I had read reviews before buying from them. They are true schiesters. Stay far away. Do not be fooled.
16 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Joanne,
Thank you for sharing your feedback. We’re truly sorry to hear that the booties you received didn’t meet your expectations and that the quality was not what you were hoping for. We completely understand your frustration, especially when a product doesn't match what was advertised.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns. If you haven’t seen our message yet, please check your spam folder or feel free to reply to that email so we can assist you further.
Your feedback is invaluable to us, and we are here to help in any way we can. Thank you for bringing this to our attention — we are committed to making things right.
Warm regards,
Your Harper & Lane Support Team
Dresses were cheap and poorly…
Dresses were cheap and poorly constructed. Not true to advertising.
13 augusti 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Carol,
We’re truly sorry to hear about your recent experience with our dresses. We understand how disappointing it must be when a product doesn’t meet expectations, especially when it doesn’t align with the description or quality you anticipated.
We’d love the opportunity to make things right and fully understand your concerns. If you could please reach out to us at support@harperandlane.com
with your order details, we’ll look into this right away and work to resolve it as quickly as possible.
Your satisfaction is very important to us, and we’re here to help in any way we can. Thank you for bringing this to our attention.
Warm regards,
Your Harper & Lane Support Team
Spend $59 plus s&h got trash …
Spend $59 plus shipping got the cheapest boots ever i belive they will fall apart if I were to wear them but I can't wear them also checked to see and it would cost me more to return them than I paid so in the trash they go PLEASE DO NOT BUY FROM THEM SAVE YOUR MONEY WORST COMPANY EVER .WHY ARE THEY EVEN IN BUSINESS HOW CAN WE GET THEM CLOSED DOWN
16 oktober 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Sheral,
Thank you for sharing your feedback. We’re truly sorry to hear that the boots you received didn’t meet your expectations and that you’re dissatisfied with the quality. We completely understand your frustration, and we deeply regret that your experience with us wasn’t a positive one.
We’ve reached out to you directly to address this concern from support@harperandlane.com
. If you haven't seen our message yet, please check your spam folder or feel free to reply to that email so we can assist you further.
Your feedback is invaluable, and we’re committed to doing everything we can to make this right for you.
Warm regards,
Your Harper & Lane Support Team
CHEAP
CHEAP
Items do not fit. They do not match the size guide. The material is very cheap. The overall quality is the same as items costing 80% less- the items are VERY cheap looking as well. Do not buy anything from this company.
19 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Lydia,
Thank you for taking the time to share your feedback. After reviewing your case, we agree that your experience did not meet the level of service we strive to provide. We’re truly sorry to hear that the items you received didn’t fit properly and did not meet your expectations in terms of quality. We understand how frustrating that can be, especially when an item doesn’t match the size guide or material description.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns. If you haven’t seen our message yet, please check your spam folder, or feel free to reply there so we can assist you further and work toward a resolution.
Thank you again for bringing this to our attention — your feedback is valuable and helps us improve.
Warm regards,
Your Harper & Lane Support Team
Terrible quality clothes and returning is waste of time
The quality of clothes received were like from Sheinbut the prices were much higher. The quality was poor and/or the sizing was off. When I contacted them to begin a return, I was asked to take pictures of the clothes lying next to similar items that I owned and had to give detailed explanations for why I didn't want the clothes. I was offered a 50% refund and could keep the clothes. I said no. So I was given instructions for sending the clothes back to China. The address is over a paragraph long. I mailed them back over a month ago, had to pay $70, and the clothes are now in the unknown so I'm out $270. I will never order anything from them again.
6 oktober 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Cindy,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like you’ve had a frustrating and unfair situation, and that’s definitely not the experience we want for our customers. We understand how disappointing it must have been to deal with the quality issues and the return process, especially with the added cost and inconvenience.
We would really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
I ordered something called a coat
I ordered something called a coat. Black. Picture was indistinct. But I need a coat and ordered it. What arrived cannot qualify as a coat. It is a single layer of light fabric, no lining, no details, one button. It's cheap.
So, customer service - yeah that's another matter. The resoinded, but without the requested information, They really don't want returns. They don't provide labels or shipping. They offered a 50% refund which I accepted as I could not get information on a return. So I am out some bucks. I will give the garment to Goodwill. No consignment shop would take something this cheap.
1 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Wendy,
Thank you for sharing your feedback. After reviewing your case, we agree that your experience did not meet the standards of service we aim to provide. We're truly sorry to hear that the coat did not match your expectations — we understand how frustrating that can be, especially when the product didn’t match what you had anticipated.
We’ve reached out to you directly from support@harperandlane.com
to address your concern further. If you haven’t seen our message yet, please check your spam folder, or feel free to reply directly there so we can assist you.
Thank you for bringing this to our attention — your feedback is important to us and helps us improve our processes.
Warm regards,
Your Harper & Lane Support Team
Very deceitful company
My mistake is that I didn't research this company before placing my order. Their warehouse is in China, so returning is expensive. The product upon arrival isn't what the picture shows you. Their products aren't worth what they charge. If you want to return, they'll barter with you. I ended up purchasing 2 tops, that I gave away for $49.90. Don't go by the pictures of their product, the quality is poor.
29 oktober 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Gail,
Thank you for sharing your feedback. After reviewing your case, we agree that your experience did not meet the level of service we strive to provide. We're truly sorry to hear that the product didn’t match your expectations and that the return process caused frustration. We understand how disappointing that can be.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns and assist you further. If you haven’t seen our message yet, please check your spam folder, or feel free to reply directly there so we can work toward a resolution.
Thank you again for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
This is garbage -- literally
This is garbage -- literally. I had no way to send it back, and it is basically junk created with bags. Cannot believe I got sucked into their photos -- without looking at the reviews. I just have to throw away this horrible stuff (three items, 100+ dollars). gone. no way to return. DO NOT ORDER ITEMS FROM THIS SCAM!!!!!!!!! I don't even want to take it to the homeless camp.
10 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Virginia,
We’re truly sorry to hear about your experience. It sounds like the product didn’t meet your expectations, and that’s certainly not the kind of experience we want for our customers.
We’re here to help and would love the opportunity to make this right. Please reach out to us at support@harperandlane.com
with your order details, and we’ll do everything we can to resolve the situation.
Warm regards,
Your Harper & Lane Support Team
I wish I had read the reviews before I…
I wish I had read the reviews before I ordered. I ordered a one time wear dress (white- yes cheap and flimsy) for my upcoming cruise (white night), the bust size was smaller than stated! Requested a refund…there were options offered but no refund. If you want cheap products that are likely not to fit according to their size chart or just donate your money (return policies are ridiculous)… order up!
12 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Rhonda,
We’re truly sorry to read about your experience, and we understand how frustrating it must be when an item doesn’t meet your expectations, especially regarding sizing. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience.
We’d really like the opportunity to investigate this further and make things right. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record? We are here to assist and will do everything we can to resolve the situation for you.
Thank you for bringing this to our attention — your feedback is valuable in helping us improve.
Warm regards,
Your Harper & Lane Support Team
Bad experience
My order stated I would receive it within 3 days. It also stated returns were easy. It took 3 weeks. Product was nothing like advertised or photo. I contacted Harper and Lane and wanted return information. After 4 emails back and forth, I accepted a 50% refund. The alternative was to send the product to somewhere in China. I would not give even 1 star for this company.
5 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Marcia,
We’re truly sorry to read about your experience, and we completely understand your frustration. It’s clear that the delays in shipping and the mismatch between the product and what was advertised caused significant inconvenience, and we sincerely apologize for that.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns and assist with the situation. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can help resolve this for you.
Thank you for bringing this to our attention — your feedback helps us improve, and we’re here to help make things right.
Warm regards,
Your Harper & Lane Support Team
False advertising
False advertising. It was supposed to be a sweater, but it's crap polyester—terrible quality. I'm sure I'll have to pay to ship it back to China. Never again will I purchase from an unknown store. DO NOT BUY FROM THIS CRAP RETAILER.
13 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Cleo,
We’re truly sorry to read about your experience, and we understand how disappointing it can be when an item doesn’t meet expectations in terms of quality. This is definitely not the experience we want for our customers, and we apologize for any frustration caused.
We’ve reached out to you directly from support@harperandlane.com
to address your concern and find a solution. If you haven’t seen our message yet, please check your spam folder, or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback is incredibly valuable in helping us improve.
Warm regards,
Your Harper & Lane Support Team
Harper & Lane is a complete nightmare
Harper & Lane is a complete nightmare. I ordered boots on October 19th, and they finally arrived on November 3rd—only to be the wrong product. I had to pay to return their mistake. They offered to send the correct pair—but after seeing the cheap, terrible quality, I refused. I shipped the product back today and expect a full refund of $76.05.
Their “solution” was a $60 partial refund and a suggestion that I keep, donate, or resell their mistake. Seriously? Their merchandise comes from China, but they hide that fact.
Unprofessional, misleading, and a total waste of time. I’ll never buy from them again and will make sure everyone knows. Avoid Harper & Lane at all costs.
3 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Valeria,
We’re truly sorry to read about your experience, and we understand how frustrating it must be to receive the wrong product and then face challenges with the return process. This is certainly not the service level we aim to provide, and we sincerely apologize for the inconvenience caused.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns and work toward a resolution. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback is incredibly valuable in helping us improve our services.
Warm regards,
Your Harper & Lane Support Team
I would give them zero stars if I…
I would give them zero stars if I could. DO NOT BUY ANYTHING FROM THEM. ALL ITEMS ARE FINAL SALE BUT they do not tell you that. The item arrived and was too large. I asked to return it. They played games and asked me to send a photo of the item on me??? lol, and then after sending them a photo of the new item in the package they ignored me and them when I told them they were scammes and I had seen other reviews they told me they would give me 20% off to keep the item. Otherwise, I would have to pay to mail it to CHINA. They refused to provide a return address to CHINA. ( I doubt I would never get a refund from them if i did mail it).
The item was shipped from 182-30 150th Rd Jamaica NY 11413 so I asked them why I could not return it to that address since they say they accept 30 day returns. They are scammers...
They need to be shut down from selling online if they will not accept returns when they state they will.. I will not buy from them again. Luckily it was just a $65 item so I learned a relatively cheap lesson but they played endless games via email. So shop elsewhere and save your self money and aggravation. I hope this helps someone else:)
11 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Diana,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like there have been issues with both the return process and communication, and we sincerely apologize for any frustration this has caused. This is certainly not the experience we want for our customers, and we understand how disappointing it must be to feel that your concerns were not addressed properly.
We’d really appreciate the opportunity to look into your case further and make things right. Could you please reach out to us at support@harperandlane.com
with your order number or any other details that can help us locate your record?
Our team is here to assist you, and we’re committed to resolving this as quickly as possible. Thank you for bringing this to our attention, and we genuinely appreciate your patience.
Warm regards,
Your Harper & Lane Support Team
Harper and Lane will not accept returns and will not provide refunds. Poor Quality, also.
Harper and Lane will not accept returns, even though they say they will if you pay the shipping. They offer 20% of the purchase price but I did not receive that either.
I wish I had read the reviews before purchasing. Warning....DO NOT PURCHASE ANYTHING FROM THEM. POOR QUALITY AND NO WAY TO RETURN OR RECEIVE A REFUND!!!!!
12 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi sbuchanan,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like there have been significant issues with both the quality of the item and the return process, and we sincerely apologize for any frustration this has caused. This is certainly not the experience we want for our customers.
We’d really like the opportunity to look deeper into your case and understand exactly what happened. Could you please reach out to us at support@harperandlane.com
with your order number or any additional details that can help us locate your record?
Our team is here to help and committed to resolving this for you as quickly as possible. Thank you for bringing this to our attention — your feedback is invaluable in helping us improve.
Warm regards,
Your Harper & Lane Support Team
Horrible!
My experience with this store was below any star rating. They refused to send me a return label and they just keep sending me a standard email saying thank you for your business. I’m reporting them to the BBB!
12 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Arlene,
Thank you for sharing your feedback. After reviewing your case, we agree that your experience did not meet our standards of service, and we sincerely apologize for the frustration caused. We understand how disappointing it must be to feel ignored during the return process, and that is certainly not the experience we want for our customers.
We’ve reached out to you directly from support@harperandlane.com
to address your concern and resolve the issue. If you haven’t seen our message yet, please check your spam folder, or feel free to reply there so we can assist you further.
We’re here to help and would love the opportunity to make things right for you. Thank you again for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
Detta är Trustpilot
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