Scam company. Worst quality shoes I've ever received and they won't give me my refund. They were $200 shoes, half price, and the shoes were HORRENDOUS quality. No exaggeration. DO NOT BUY FROM THI... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
despite fake high ratings, this marketplace business hides that items ship from China and forces expensive return shipping to China. Contact your bank for a full refund under Australian Consumer Law f... Se mer
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Harper lane melbourne is a scam. A cheap knock off Chinese company supplying poor quality inferior products that are nothing like their advertised product. Returns are a nightmare, initially offerin... Se mer
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Buyer beware! Do not order from this company. They sent me a defective raincoat and refused to issue me a full refund. They offered me a 20% refund, then a 50% refund, then a 70% refund. I refused all... Se mer
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Företagsinformation
Skrivet av företaget
HARPER & LANE is more than just a fashion retailer – it’s a story of passion, style, and trust. Known for exclusive fashion, exceptional service, and a genuine connection with our customers, HARPER & LANE has become a respected name in the world of fashion.
Kontaktuppgifter
1,4
Mycket dålig
439 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 62 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Well I have been scammed by this…
Well I have been scammed by this company. Ordered a red blazer style jacket 2 weeks ago and it arrived 11/10/2025. Picture looked great. Had a 30 day refund guarantee. I have contacted the company for a refund and received an email stating they do not see where I ordered from them. They had the correct order number. The jacket cost $62.96 with free shipping and it is not worth $5.00. Cheapest garment I’ve ever seen. It looks like the company is going to force me to have to file a fraudulent charge with my credit card company.
10 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Charlie,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like there has been a misunderstanding, and we sincerely apologize for any frustration caused. We understand how disappointing it must be when an item doesn’t meet expectations, especially after looking forward to it.
We’d really like to investigate your case further and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
We are here to help and resolve this issue as quickly as possible. Thank you for bringing this to our attention — we look forward to assisting you.
Warm regards,
Your Harper & Lane Support Team
SCAM MASTERS..
SCAM MASTERS... AVOID this out-of-country company at all costs! You are virtually guaranteed a miserable experience. They were very slow to ship, and then when the item did not fit, they absolutely ignored our 3 different requests for a Return Authorization. So we now have an item that's worthless to us and, of course, they have our money and we have no recourse.
11 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Mike,
Thank you for sharing your feedback. After reviewing your case, we agree that your experience did not meet our standards of service, and we truly apologize for any frustration caused. We understand how disappointing it must be when an item doesn't fit and the return process feels complicated, and we regret that we didn’t address your concerns sooner.
We’ve reached out to you directly from support@harperandlane.com
to assist with your return request and resolve this issue. If you haven’t seen our message yet, please check your spam folder, or feel free to reply there so we can get this sorted for you.
We’re here to help and will do everything we can to make this right. Thank you again for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
Fraud!!!! Never order from these scammers
The boots ordered were of inferior quality so I decided to return. The company made this nearly impossible. It cost almost as much to return the boots as the purchase price. I sent photographic proof of return and tracking number. Still waiting after more than one month. Just received an email that they are happy I accepted their offer of a partial refund - bullshit because I did not. I returned the order. They need to be sued as I am certain this is their standard business practice
11 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Leslie,
We’re genuinely sorry to hear about your experience and completely understand your frustration. It sounds like there were multiple issues with your return, and that’s not the level of service we strive to provide.
We’d love the chance to look into your order and resolve this for you. Could you please reach out to us at support@harperandlane.com
with your order number or any other details that can help us locate your record? Our team is committed to making things right and will ensure we address this as quickly as possible.
Thank you for giving us the opportunity to improve your experience.
Warm regards,
Your Harper & Lane Support Team
I ordered a coat that looked gorgeous…
I ordered a coat that looked gorgeous in the picture. When it finally arrived, it was nothing but a piece of cheap felt and they denied a refund. Very dishonest company and a total scam. Lesson learned.
24 oktober 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Cheryl,
We regret that your experience with your recent order didn’t live up to expectations. We understand how disappointing it must have been to receive an item that didn’t match the appearance or quality you were anticipating.
We’d appreciate the opportunity to look into your case further and see how we can assist. Please reach out to us at support@harperandlane.com
with your order number or any relevant details so our team can review the situation and support you directly.
Thank you for your feedback — it's important to us.
Warm regards,
Your Harper & Lane Support Team
I ordered and embroidered dress online…
I ordered and embroidered dress online . Received it weeks after i ordered it. It was NOT embroidered at all. Cheap, horrible fabric. I contacted them via email and got a run around. I asked for a refund, never heard back from them
DO NOT BUY FROM THEM
10 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Tina,
We're sorry to hear that your order didn’t arrive as expected. We understand how disappointing it can be to receive something that doesn’t match what was described, and we appreciate you sharing your experience.
Our team has reached out to you directly from support@harperandlane.com
to help resolve this. If you haven’t seen our message yet, please check your spam or junk folder, or feel free to respond there so we can assist you promptly.
Thank you for your feedback — it’s important to us as we continue working to improve.
Warm regards,
Your Harper & Lane Support Team
TOTAL RIP OFF
TOTAL RIP OFF! I disputed on my credit card and got my $ back. I recommend you do the same. I tried 4x to return a cheap, thready, unlined dress and they would never provide the return address but instead kept offering to help me spend more money with a supposed credit. Call your credit card co and dispute their charge!!!!!!!!! I never write reviews but had to.
8 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Cynthia,
We're sorry to hear that your experience didn’t meet your expectations. It sounds like you encountered some difficulties with the return process, and we understand how frustrating that can be.
We want you to know that our team is here to help. If you're open to it, we’d really appreciate the opportunity to review your case further. Please feel free to contact us at support@harperandlane.com
with your order number or any relevant details so we can look into it right away.
Warm regards,
Your Harper & Lane Support Team
Horrible garbage clothing that doesn't…
Horrible garbage clothing that doesn't look or fit like advertised! Ridiculous return policy. This company is a total scam! DO NOT ORDER FROM THEM! Lesson learned and money lost is the lesson.
8 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi D,
We’re truly sorry to read about your experience. From what you’ve described regarding the fit of the clothing and the return process, it sounds like you’ve had a frustrating and unfair situation — and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
Came in 3 sizes too small and then they…
Came in 3 sizes too small and then they refuse to offer me a full refund or to send an item back. I got a 60% refund so I wouldn’t ship the item back. Do not recommend.
7 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi there,
We’re truly sorry to read about your experience. From what you’ve described regarding the sizing issue and the partial refund offered, it sounds like you’ve had a frustrating and unfair situation — and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
2 very poor quality jackets
Ordered 2 jackets. $154 it took about 6 week to get them. The quality was very very poor just cheap. they feel like it is a felt fabric . The same fabric one would make a kids school project with. I emailed several times only to be told they would give 20% back and to keep the jackets. They are too small and I wouldn’t wear that mess.
30 september 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Veda,
After reviewing your case, we agree that your experience did not meet our standards of service. We're truly sorry to hear about the concerns you raised regarding the quality and fit of the jackets — we understand how frustrating that can be.
We've reached out to you to address your concern, directly from support@harperandlane.com
. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
Nightmare company
Nightmare. Ordered shirt and it was a piece of junk. They make it impossible to return. No invoice and their bot fights you . They try over and over to make you keto it. Won’t give return. Offer a crappy credit . Then if you refuse they say you don’t want to return it costs 20.00. Happened twice .scam !!
3 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Cathy,
We’re truly sorry to read about your experience. From what you’ve described regarding the quality of the item and the difficulty you encountered with the return process, it sounds like you’ve had a frustrating and unfair situation — and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
This website is a SCAM
This website is a SCAM. They ship from mainland China and refuse to refund you despite shipments taking weeks and the items are poorly made. They are very, very rude. I reported them to credit card company and attorney general.
2 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Leslie,
We’re truly sorry to read about your experience. From what you’ve described regarding the shipping delays and difficulty with your refund, it sounds like you’ve had a frustrating and unfair situation — and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
Scam alert…. crooks
Scam alert
This company will not send me my refund
Terrible business
7 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Helen,
We’re truly sorry to read about your experience. From what you’ve described regarding your refund concern, it sounds like you’ve had a frustrating and unfair situation, and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
I would give a 0 star review if it were…
I would give a 0 star review if it were an option. I unfortunately ordered 2 pairs of shoes from these scammers. The shoes were very poor quality and too small. Once you order, there is no option to cancel or return.
15 oktober 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi James,
We’re truly sorry to read about your experience. From what you’ve described regarding the sizing and quality of the shoes, it sounds like you’ve had a frustrating and unfair situation — and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
Terrible and Dishonest
Terrible, dishonest company that should NOT be doing business. Basically, despite what they write on their website, returns are impossible. They will jack you around until you just give up trying to return. And, their clothing is Chinese Cheap Junk - the fabric of the shirt I ordered was itchy, synthetic, horrible stuff.
4 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Meredith,
We’re sorry to hear that your experience with us has been frustrating — especially regarding the return process and the quality of your item. That’s certainly not the experience we aim to deliver.
Our team has reached out to you directly from support@harperandlane.com
to offer further assistance. If you haven’t seen our message yet, please check your spam folder or reply there — we’re here to help and want to do what we can to address your concerns.
Thank you for taking the time to share your feedback — it’s important to us and helps us continue improving.
Warm regards,
Your Harper & Lane Support Team
I ordered and did not receive a pair of…
I ordered and did not receive a pair of shoes and paid for them. They said it was lost and could reorder or get a refund. They are diputing the refund that is still on my charge. I am getting no where. I even sent them my order # and email.
29 september 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Joy,
We understand how upsetting it can be when an expected delivery doesn’t arrive, and we're truly sorry for the inconvenience you've experienced.
Our team has reached out to you directly from support@harperandlane.com
to continue assisting you — if you haven't seen the message yet, please check your spam folder or feel free to reply there. We're committed to resolving this as quickly and smoothly as possible for you.
Thank you for your patience and for bringing this to our attention.
Warm regards,
Your Harper & Lane Support Team
THEY DESERVE NO STARS
THEY DESERVE NO STARS. JUNK CLOTHING YOU CAN'T RETURN UNLESS YOU EXPLAIN WHY YOU WANT TO RETURN AND SEND PHOTOS OF THE CLOTHING FROM ALL ANGLES. JUST TO SEND THE JUNK CLOTHING BACK TO CHINA & HOPE TO GET A FEW DOLLARS BACK.
4 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Kimberly,
We’re truly sorry to hear about your experience, and we completely understand your frustration. After reviewing your case, we agree that your experience didn’t meet the level of service we strive to provide, and we apologize for the inconvenience caused.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback is incredibly valuable, and we’re committed to improving based on it.
Warm regards,
Your Harper & Lane Support Team
After months of emailing back and…
After months of emailing back and forth, they finally agreed to refund but guess what??? They only refunded $10 of the 75 I spent!
Stay away from this scam…..
6 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Sharon,
Thank you for taking the time to share your feedback with us.
After reviewing your case, we agree that your experience did not meet our standards of service. We’re truly sorry to hear about the confusion surrounding your refund — we completely understand how frustrating that can be, especially after so many follow-ups.
We’ve reached out to you directly from support@harperandlane.com
to clarify the situation and assist you further. If you haven’t seen our message yet, please check your spam or junk folder, or feel free to reply to us there anytime — we’re here to help and want to make sure this is resolved properly for you.
Thank you again for bringing this to our attention. Your feedback helps us improve and provide a better experience for all our customers.
Warm regards,
Your Harper & Lane Support Team
DO NOT ORDER anything here!!!
DO NOT ORDER anything from this company. I ordered a coat for $124.90, and when it arrived it had the white fuzzy lining sewn into the zipper in several places, white lining showing through the metal hardware holes in the pockets, and the inside pockets had the lining exposed. Extremely poor craftsman ship. When I emailed the company to return the coat for a refund, they wanted me to send in pictures, which I did. I got no response after a couple days so I emailed them again. I was told I needed to pay for the return shipping, which is in China. I was told I would get a refund for 20% off the purchase price. When I got the refund, 20% wasn’t even calculated correctly. I was refunded 22.48 rather than 24.98. I know it’s 2 dollars difference but you would think they could do simple math correctly. Apparently not. Scam company and jacket was the worst quality I’ve ever seen. Order from somewhere else.
5 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Lauren,
We’re sorry to hear that the item you received didn’t meet expectations, and we completely understand how disappointing this experience has been for you.
Our support team has reached out to you directly from support@harperandlane.com
to assist further. If you haven’t seen our message yet, please check your spam folder or feel free to reply there — we’re here to help and would like to resolve this with you.
Thank you for sharing your feedback — we take it seriously and use it to continuously improve our products and service.
Warm regards,
Your Harper & Lane Support Team
I bought a sweater from Harper and…
I bought a sweater from Harper and Lane. It was way too small and didn't not look anything like the photo. Customer service was quick to respond. I could not return it but they offered me a new one, free of charge, in a larger size. All I had to do is pay $12.95 for shipping. I paid the shipping fee and received another one about 3 weeks later. It is even smaller than the original one that I ordered. Needles to say, I wasted a lot of money on 2 sweaters that I will never wear.
I should have read the reviews before I ordered from them. I learned my lesson the hard way. DO NOT ORDER FROM THIS COMPANY!
5 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Marsa,
We’re sorry to hear that the sizing of your order didn’t meet your expectations — we completely understand how disappointing that can be, especially after giving it a second try.
Our support team has reached out to you directly from support@harperandlane.com
to continue assisting you. If you haven’t seen the message, please check your spam folder or reply there — we’re here to help and want to make things right where possible.
We truly value your feedback and are using it to improve our service and sizing accuracy moving forward.
Warm regards,
Your Harper & Lane Support Team
I ordered some boots size six and you…
I ordered some boots size six and you sent size ten. There is no phone number to call and nobody answers my email. I feel like I’m trapped in keeping these boots which I didn’t make the mistake .
What kind of company are you?
5 november 2025
Omdöme utan inbjudan
Svar från Harperandlane
Hi Donna,
We’re sorry to hear there was an issue with the size of the item you received — we completely understand how frustrating that must be.
Our team has reached out to you from support@harperandlane.com
to assist you directly. If you haven’t seen our message yet, please check your spam folder or reply there so we can help resolve this for you.
Thank you for bringing this to our attention — your feedback is important and helps us improve.
Warm regards,
Your Harper & Lane Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.