OYO UK Omdömen 

Absolutely disgusting experience - had a phone conversation with Mal at The Green Man Pub and Hotel which we had booked via Air BnB. We were meant to stay tonight, but unfortunately my partner found out rather last minute he had a funeral to attend tomorrow morning, so I messaged to inform them of this, said I understand there is no refund and asked if we could still use the parking space tomorrow as we would be travelling down after the funeral (I had asked when booking if we could use the space until 9pm and had been told yes it’s £5 per day). After calling various numbers all day, I finally got hold of Mal who is apparently the owner and began trying to explain the situation. I was met with an appalling attitude, was constantly interrupted, informed that it would be £40 (which would be fine but I obviously questioned why we had been told it was okay at £5 previously) to be told “I don’t care what air bnb said we have nothing to do with them let me tell you something it’s £40 a day” etc etc. When I said there is no need to speak to me in this way I was literally just calling to enquire there was no apology just doubling down on the ranting and was asked “so do you want the space or what?” - to which I declined. Genuinely never had worse customer service in my life.

I have had a dreadful experience with OYO.

My booking reference is ELQ96644. I booked a stay at The Landmark Hotel & SPA Leisure Club Dundee and cancelled the booking on 29 June, before the relevant cancellation cut-off. The cancellation process was unnecessarily difficult and stressful, and despite cancelling in time, I have still not received my refund.

As of 9 July, I am still waiting. This is completely unacceptable. A refund should not require repeated chasing, emails, or public reviews to be processed.

The whole experience has left me with very little confidence in OYO’s booking and customer service processes. I expect my refund for booking ELQ96644 to be processed immediately, with written confirmation and a refund reference.

Until this is resolved, I would strongly caution others against booking through OYO.

I checked into the hotel at 2:30pm, and left by 2:35pm. The room was a disgrace, not clean, had obviously been trashed at some point and the lock broken on the door. The hotel was clearly used as a rent a bed for an hour/wh*re house. I was told because the cancellation time was after 2pm I wouldnt get a refund. I couldnt check in before 2pm though... and when I brought this up, they said "did you not view the room before checking in?" I was told to reclaim my money via booking.com, who tried, but OYO denied the refund. Disgrace! They shouldnt be allowed to trade as a hotel. Ended up booking a different hotel and lost my money on this one.

Athira was the lady who delt with me, honestly other then hi and did u have a good day along with bye. These where the only words spoken to me. Not complaining in the slightest. Room was small but enuff just for me. Would highly recommend if your flying from Heathrow as a cheap night to put your head down. Pub that serves food at bottom of road. Busses every 10/15 min depending where your going. Could prob do with a little bit more time cleaning if I'm honest.
Room came with air con
Towels
TV
Curtains
Friendly environment
Would definitely stop again. If you drive ( something I don't do ) I would recommend just parking outside the hotel as I've heard and read a bit about the PCN parking tickets ect.
Park just outside gate streets seem safe not dodgy activity when on that I'm aware of while I was here.
Thankyou athira again 5* service 4* hotel.
Happy guest

trying to cancel my booking for cardiff riverside belvilla hotel. tried to speak to chatbot but not working, sent otp code that is invalid multiple times. tried calling 2 numbers, neither picked up. tried emailing but got an automated response that made no sense.

Booking ID: Y9Q98214
Email: it won’t let me share my email address

Oyo. . My Booking Ref is XOCR1884, made and paid for on 3rd July 2026.
It was cancelled next day by phone and i have the email to prove it.
At the time of booking, you said no money would be taken immediately but you still did!
I am still waiting for my refund, which you now deny actually exists. What are you going to do about it???
By the way, i am a Trading Standards Officer and therefore know the Laws inside out. I suggest you action my refund immediately!!
So next day i phoned you and was promised an email withon 2hrs ref the refund. Nothing came!! So more lies and attempts to avoid refunding me!!

I booked with Oyo for a trip in June, however more recent reviews if the hotel weren't great so I decided to cancel, well within the time for claiming a refund. I claimed my refund on 9th June 2026 and was told I'd be refunded within 14 working days. I wasn't.

I've made several calls since and have been told each time that they need authorisation to issue the refund but there's a backlog and that I'd be updated within 48 hours. I wasn't.

It's been a month since I cancelled and I have no idea when, or even if, I'll be refunded. Every time I'm told they'll do something, they just don't do it.

Update 13/07/26: After posting this review, I was almost immediately contacted by OYO, asking for my booking details. I supplied them, thinking that maybe, my refund would now be issued. However, they then said:
"Hi, we're sorry to hear about your experience and sincerely apologize for the inconvenience caused by the delay in your refund process. We've escalated the issue internally to get it investigated for you. Our team will soon reach out to you to share an update. Your patience in the interim is appreciated.~UC"
Since then, I've heard absolutely nothing.

Scam, Scam, Scam.

Browsed a hotel, parked a booking while checking other platforms. Never followed through, booked with another company.

Then got an email saying that I booked.

Luckily I was in the neighborhood of the hotel I was looking at and I walked into the reception and they told me it's happening all the time and he wished that his company would ban them from bookings.

Absolute scam.

This is the most frustrating and incompetent customer non-service I have ever come across. They argue that they cannot talk to Sunday hotel, Cardiff, even though I have given them all the details I have, including the booking reference given to me by the manager of the hotel. Both OYO and Sunday are owned by the same company Prism and the CEO should be ashamed. If this is a war of attrition and they hope that I go away, they have another think coming.

Booked at central hotel, London.
It was awful, I checked out immediately.
Dirt, dust, stains and worn out carpets to name a few concerns. Never again.
Additionally: Bathroom floor tiles were cracked, walls needed painting. The bedhead wall was worn and filthy. Curtains shredded at the ends. Outside was no better and it all didn't match what was shown in the website photos. Spare bedding just thrown into the wardrobe, shelf and on the floor.
I was in such a rush to leave and find other accommodation that I didn't take photos. (rm 31).

Trying to cancel my booking. Says I have to use the OTP they send me to cancel - except they won't send me one. When one finally came, I entered it in only for it to say that it's invalid. Called up their customer support number but no one answers, instead there's a message telling me to use the website. Emailed them asking to cancel my booking but I've not received any replies. AVOID booking through them, it's a scam.

Why have you not answered my 15 odd emails requests to cancel and refund as per your clear terms and conditions
I have now asked my bank to try and step in as assume you are a scam as you answer these posts but can’t answer emails, very odd. Please ensure my money is back in my account by Monday 3pm at the very latest to avoid further action, YOU SHOULD NEVER HAVE TAKEN MY PAYMENT IN THE FIRST PLACE !!!! Are you actually a company ? BOOKING ID : B0ZI2975
GUEST NAME- Daniel Knowles
Please respond to my email, not just on this platform, this is very stressful

Ik schrijf ook maar even een tweede review. Op mijn eerste en de aanvulling daarop komt meteen weer antwoord; ik las dat Oyo 99% van de reviews beantwoordt. Doet AI dat?
Daarna gebeurt er, net als bij andere slachtoffers van deze oplichters, helemaal niets.
4-7-26 Reacctie van Oyo. Ik geef ze nog een kaar booking id, naam en telefoonnr. 'Ons team zal de zaak met voorrang onderzoeken en contact met u opnemen.'
Zal mij benieuwen!

Booked the Wembley hotel for an upcoming concert. Tried to cancel it but wasn't able to on the app. No one answered their phone. Tried one email address that did not work (despite being on their website). They have not made it easy.

Edit to add: I was given a link to follow to give OYO more information, which I have done. I was informed that they would look into it - no response 2 days later.

This is a scam. Had to contact my bank to get money returned. Avoid!

Booked one of their hotels and it was unclean and dirty and just a awful experience. I complained and asked for a refund but they are ignoring my emails and when i ring they say they are investigating. DO NOT BOOK ANYTHING WITH THEM !

Nightmare company. Took money twice for the same booking.
We had to cancel due to family commitment. Cancelled booking, we were promised a refund, nothing has happened.
Avoid. Have spent hours trying to get our money back.

Made a booking through OYO on 5th April 2026, unfortunately, I need to cancel the booking, as my brother has been taken to hospital after suffering a cardiac arrest. I cannot cancel, regardless of what I do. Their phone does not connect, they do not send the OTP to enable cancellation online, and when I log in on their site, it comes up saying 'Error while fetching the bookings'. My booking No. is BRFV1106. I will NEVER use OYO again. Be warned everybody.

Update on my previous review...
This scamming company continues to promise my refund.
They say all the right things but dontbreturn payments even though the booking indicates that my cancellation was well within the time limit.
I've now put this into the hands of my credit card company.

This is my third review and they still haven’t resolved my issue. I’ve only received half the refund and not the rest they keep on saying they are sorting it out but never do. Never use this company.

THEYVE JUST ASKED FOR ADDITIONAL INFORMATION A THIRD TIME, THIS IS THEYRE WAY OF ACTING SO PEOPLE THINK THEY WILL DO SOMETHING. AVOID OYO AT ALL COSTS THEY ARE ALL SCAMMERS.
IF THEY ACTUALLY READ MY REVIEW THEY WOULD UNDERSTAND THE ISSUE IS NOT THAT THEY HAVE GIVEN A PARTIAL REFUND BUT THE WHOLE ISSUE IS THEY DIDNT GIVE A WHOLE REFUND EVEN THOUGH IT WAS THEIR STUPID WEBSITE WHICH CANCELLED MY BOOKING AND I BOOKED THE HOTEL ANYWAY SO WHAT SHOULDVE COSTED ME £124 THEY TOOK £186 THEY ARE THE WORST SITE IVE EVER COME ACROSS AND THEYRE CUSTOMER SERVICE IS SO SO SO BAD . DISGUSTING DISGRACEFUL PEOPLE!