OYO India Omdömen 533

I had a very bad experience with Oyo booking application... I had booked a room at Bangalore Collection O Manu and paid the amount 2000 change online but when I went to check in they didn't allow us,they make us to wait for a very long time asking us all stupid questions.. first they agree to give a room for us later they check and saw that we have paid online again they make us to wait and ask us several questions and later they said we can't check in because the other person age is only 16 years .. I called oyo Customer care and inform everything but we didn't get any help we had lost our 2000 change without our mistake we didn't even get a chance to see the room just we lost the money ,our mistake is that we already paid the amount online so nobody want to take us,I have trust this application blindly thats why I paid but it was my biggest mistake... While booking a room oyo application has an option to choose how many members, child age 0-5 ,adult above 5, which I had Choose 16 . There is no use of checking all that on that same day i spoke to your customer executive I was waiting outside that hotel for more than 2 hours thinking that you'll be providing me other hotels or a refund but they can't do anything if you want you can check the call recordings i spoke to them for more than hours.. my booking i.d PSO05323 ... The hotel staff even said that if that payment was not paid online they would have taken it. What does that mean ?? My problem in this situation is that ,i have make the payment online so nobody one is ready to check me in

I had a very bad experience with this hotel and OYO.

I booked Hotel O Athithi Lodge, Pune through OYO (Booking ID: SDYO8962) and prepaid ₹1363. After travelling all the way from Delhi with around 20 kg luggage, I reached the hotel at 3:00 AM expecting a confirmed stay.

However, I was denied check-in. The hotel staff clearly told me they had stopped accepting OYO bookings one year ago, yet the property is still listed and accepting bookings on OYO.

I was left stranded on the road at 3 AM with no accommodation, no support, and no safety. OYO customer care kept me on hold without providing any immediate help.

Although a refund has been initiated, it does not justify the mental stress, physical exhaustion, and risk I had to face at such an odd hour.

This is a serious failure from both the hotel and OYO. I would strongly advise others to avoid booking here to prevent such situations.

They have not contacted me at all, yet their so‑called “needful solution” was to say they couldn’t validate my claim. How is that a reasonable resolution?

I have shared booking ID, booking Confirmation and payment transaction details. What else is needed from me to prove.

Update : March 07
I was informed that they were unable to call my overseas number, and I never received any call on my alternate India number either. Then yesterday, I received an email saying they were unable to validate my claim. I genuinely don’t understand how they are unable to validate it even i shared booking id and screenahot of booking conformation. At this point, it feels like a scam, and based on my experience, I would not recommend OYO to anyone.

Update for the response [05/03]:
I received a response claiming that they had contacted me and given instructions to resolve the issue, but that is completely untrue — no one ever reached out. I got the exact same copy‑paste reply from the escalation email as well. I need a clear answer: **has my refund been initiated or not?**

I had a very disappointing experience with my recent booking. I reserved 6 rooms for 15 people, including 3 infants, and paid the full amount. When we reached the hotel at 9 PM, the staff denied our check‑in, and we were left waiting outside for more than two hours with infants while trying to find another place to stay.

I contacted OYO customer care multiple times, but there was no proper response. They listened briefly and then disconnected the calls. The customer service was extremely poor—no support, no clarity, and calls being cut without any resolution.

If it were possible, I would rate the experience **negative 10**. I paid ₹15,000 for the booking, and the amount still hasn’t been refunded. There has been no proper response from customer care or from the escalation email address.

This has been one of the worst booking experiences I’ve ever had.

My Booking Id: QQTU8994

Hotel prakash continental, Neta ji subash metro Delhi
This hotel is just like red lite area.
Dirty Rooms, rude staff, Broken windows, dirty badsheet, mosquito flying everywhere and finally zero support from OYO.
Booking Id NZ431612

I had a very bad experience with OYO booking chennai city...

The photos shown while booking were completely misleading. The rooms looked clean and well-maintained online, but when we reached the hotel, the actual condition was very poor and not at all suitable for staying with family.

The room was dirty, poorly maintained, and did not match the images or description. It was so uncomfortable that we could not stay there even for a few minutes and had to leave immediately and find another hotel.

This kind of false representation is very disappointing and creates serious inconvenience, especially when traveling with family.

I strongly suggest others be careful while booking through OYO. Please verify recent reviews before confirming your stay.

Very unhappy with this experience.

OYO rooms are a complete scam. The photos of the hotel room we booked online were entirely different from the actual room we were assigned upon arrival. They require you to make the payment online in advance, explicitly stating that the payment is non-refundable. While the room cost was listed as ₹4,500, the direct walk-in rate at the hotel was only ₹2,000. When we entered the room we had booked online, the AC was leaking water right inside the room. When we requested a room change, they simply told us that we had to stick with the specific room we had booked. If you call OYO customer care, they keep you on hold indefinitely without providing any response; subsequently, when you try calling again, you cannot even get through to customer care. Booking through OYO is a total fraud; I advise everyone against doing it.

We had a horrible experience at Super Collection O Maharaja Palace, Kanpur (booked via OYO, Booking ID: BJF87009).

The room was extremely dirty and full of insects crawling everywhere—on the bed, floor, and walls. It was not just uncomfortable but a serious health hazard. It was impossible to even stand or lie down properly.

The AC was not working at all, and the staff falsely claimed it was fine. The behavior of the staff was very rude and uncooperative. Even basic amenities like towels were denied despite double occupancy.

Despite complaining, no proper action was taken. Only a temporary spray was done, and the issue remained the same. No one followed up.

We were forced to leave the hotel immediately due to such unsafe and unhygienic conditions.

This property is completely misrepresented on OYO and does not match the standards shown online.

Strongly not recommended. Avoid at all costs.

Very bad experience with OYO. I strongly advise people — don’t ever book from them.

The room images shown online are completely misleading and do not match the actual condition. This is not just one bad room — it’s a repeated issue across multiple properties.

In Delhi, following OYO team suggestions, I visited 7 different rooms in a single day. Not even one matched what was shown in the pictures. This feels completely deceptive.

I came all the way from the UAE, and instead of getting rest, I lost my entire day and sleep going from one place to another. I was totally exhausted and frustrated.

Another major concern is the type of environment in many of these properties. These places did not feel suitable for families at all, and the atmosphere was uncomfortable and questionable. Parents should be very cautious before considering such bookings.

My intention is to alert others — what is shown online is not what you actually get, and the overall experience can be very disappointing.

We booked some hotels in mahipalpur delhi but when we reached on location, the hotel name was totally different and they denied us to check in as they have stopped taking bookings from oyo but the hotel was still showing on oyo app and there was no information available on the website, later on we booked the another hotel on oyo app and we found out that the images of the hotel was related to the other hotel and the name and location was totally wrong. Whenever we try to contact any hotel, there is no direct response from their side. Totally disappointed from the oyo service in mahipalpur delhi.

It is your mistake that you sent me the wrong location of the hotel due to which I had a lot of trouble finding the hotel. I wasted four hours and my rent was ruined a lot. My rent of 500 rupees was ruined and it was ruined by 700 rupees. After that, I found the hotel with the help of Google Maps. You sent me the wrong location. This is your biggest mistake and I will review it on Google App and App Store. Otherwise, please resolve it as soon as possible. I am sending you the screenshots of the location you sent. Booking id LJ417019

AC was broken, loud noise, no cooling,remote was missing.
Fan was not there in room.

No mirrors, No geyser, No any bathroom accessories like tissue paper, soap, etc.

Blood and dirty stain on bed. Smells so bad.

Bathroom was dirty.

Seems some one using in absence of customer. Might be staff using.

Overall experience -5. Never like to go that place.

Hi please don't book rooms with oyo. Too bad experience we had with oyo
The customer service is really very bad
While Booking they speak well but when it comes to resolving a problem
They don't give proper answers
I will never book with them again

I recently booked a OYO PADMAVATHI at PADMAVATHI PURAM TIRUPATI. I never stayed in such a lousy Hotel where basic facilities for customers are provided. Dirty linens, room full of Mosquitos, Dirty Bathroom & Toilet, Gheyser not working, totally unhygienic room where one should never stay. Don't cheat customers by cheating photos & putting false facilities available. We are paying you money for a good & comfortable stay, but you are providing third rate Hotels projecting it as very good hotels, this misguiding customers. Will never book OYO HOTELS with my bitter experience. Don't trap customers projecting false & non existent facilities.

Oyo day by day it's very discuting service provide in the app shown another nice picture to attract people for book a room then hotel manager given like shit n in oyo stuff they don't know how to deal with the customer or behav very uneducated people now am going to share few pictures in oyo room what we book n what they are provide

Very horrible experience. I booked Deluxe rooms in Andheri Mumbai for three nights and vacated next day, due to the following
1. Room different than photos
2. Full dusty, not cleaned
3. No maintenance
4. Smelly, no exhaust system
5. Rats & insects in room.
6. Poor support from OYO help

We stayed in Nagpur Oyo super townhouse central bazar road ramdaspeth.
The staff were very rude . The room was pathetic. I would have given a negative rating if there is an option . First of all the oyo team asked to make 25% payment and said your booking will be confirmed, Rest you can pay once you reached. Before reaching the hotel we called them to inform that we are checking in a little late. The pathetic manager says that please pay the full amount then only the booking will get confirmed otherwise you have to look for any other option, That means if we have not called him then he would have given the room to someone else inspite of given an advance payment.
The room was full of cockroaches not at all clean. While flushing the toilet, water was coming out of it and also they had given us a last corner room because we have already done the full payment, because they knew that we cannot do anything now.
If we asked for something they give us half an hour later. Neither the service was good nor the room.
And the attitude of the manager was literally pathetic. I would recommend not to choose oyo rooms and specially this property in Nagpur. The review given in other websites are paid reviews I feel.

had a horrible experience with OYO Rooms in Jaipur. I would honestly not recommend anyone to use this app.

The hotel I booked was extremely dirty — from the washroom to the floors, everything was unhygienic and poorly maintained. The room conditions were completely different from what was shown in the photos on the app.

On top of that, when I requested a refund due to the poor condition, there was no proper support from OYO. Customer service was unhelpful and the entire process wasted my whole day.

Very disappointing experience. Please think twice before booking.

Totally fraud company…i paid 25% fees as advance as i called the customer service number….but I could not find the hotel location…so i called the customer care and they said that it could not be refunded due to some policy …they are scammers .

Extremely Poor and Misleading Service – Do Not Trust OYO

I had a terrible and stressful experience with OYO. I booked this hotel because my mother recently had surgery and cannot walk properly. The OYO website clearly said the hotel has an elevator, which was the main reason I booked.
However, before visiting the hotel, I contacted the hotel manager directly and was informed that the hotel has never had an elevator. This is false information and very misleading, especially for elderly or disabled guests

I called OYO customer service multiple times to cancel the booking, but they kept transferring my call and then disconnecting. No proper help, no solution, no empathy. Because of this, I had to book another hotel urgently, which caused extra stress and extra money loss.

This is false advertising and very irresponsible. I want my full refund immediately.

I strongly advise people not to book through OYO if you care about accurate information and customer support. This was my worst hotel booking experience ever.