I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Se mer
Företaget har svarat
"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Se mer
Företaget har svarat
Despite carrying out what was a comparatively small transaction in the Newcastle branch, I was treated with courtesy and respect. I was impressed by the professionalism shown by the staff and would hi... Se mer
Företagsinformation
Skrivet av företaget
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of twelve Safe Deposit Box facilities located in Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading and Barcelona. We will open our Cork and West Dublin Ireland facilities in the coming months. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2025.
Skrivet av företaget
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Kontaktuppgifter
Storbritannien
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Utmärkt
2 tn omdömen
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very professional and helpful…
Very professional and helpful throughout. Felt reassured that my valuables were in a safe place.
24 april 2026
Professional service made it easy to…
Professional service made it easy to open an account
20 april 2026
New Customer
Despite carrying out what was a comparatively small transaction in the Newcastle branch, I was treated with courtesy and respect. I was impressed by the professionalism shown by the staff and would highly recommend to anyone.
23 april 2026
Omdöme utan inbjudan
good service,safe
11 april 2026
Svar från The Vaults Group
Thank you for your review.
We appreciate you taking the time to do this, and hope to see you again soon.
Many thanks,
The Vaults Group
Svar från The Vaults Group
Thank you for your 5-star review.
We appreciate your positive feedback, and we hope to see you soon.
Kind regards,
The Vaults Group
Great service, very welcoming
I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite an intimidating experience very easy and straightforward. The whole process was smooth, and incredibly quick and efficient.
21 april 2026
Quick and efficient service
Quick and efficient service in person at vault or on telephone
Staff always helpful
21 april 2026
Svar från The Vaults Group
Thank you for your 5-star review.
We are delighted the staff were helpful and offered a quick and efficient service. We value your positive feedback, and look forward to seeing you soon.
Many thanks,
The Vaults Group
Easy process
15 april 2026
Svar från The Vaults Group
Thank you for your review.
We appreciate you taking the time to do this, and hope to see you again soon.
Many thanks,
The Vaults Group
Svar från The Vaults Group
Thank you for your 5-star review.
We are delighted the staff were helpful and friendly and offered an amazing service. We value your positive feedback, and look forward to seeing you soon.
Many thanks,
The Vaults Group
Very good service good friendly staff…
Very good service good friendly staff very helpful
16 april 2026
Svar från The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with our helpful and friendly staff. We value your positive feedback, and look forward to seeing you soon.
Many thanks,
The Vaults Group
Svar från The Vaults Group
Thank you for your 5-star review.
We appreciate you taking the time to do this, and hope to see you again soon.
Many thanks,
The Vaults Group
I have had a very positive experience…
I have had a very positive experience with Madrid Vaults. The team is professional and helpful, and the rental process was smooth and straightforward.
The facilities feel secure and well-maintained, giving great peace of mind. I would recommend Madrid Vaults to anyone looking for a reliable safe deposit box service.
14 april 2026
Omdöme utan inbjudan
Svar från The Vaults Group
This is a brilliant review. Thank you, Olga
We are thrilled that you are happy with the service and staff at Madrid Vaults. All our facilities are fitted with high-spec, state-of-the-art security to keep your valuables safe, offering peace of mind.
We appreciate your kind feedback and look forward to seeing you again.
Many thanks,
The Vaults Group.
Becoming expensive!
14 april 2026
Svar från The Vaults Group
Dear Alan,
Many thanks for your feedback. We believe across our 15 branches that we offer value for money in securing what’s valuable to our customers. We are constantly investing in latest security technology to continue offering peace of mind. We would like to thank you for your continued business.
Kind regards,
The Vaults Group.
Very professional service
Very professional service and robust layered security. Impressed.
10 april 2026
Omdöme utan inbjudan
Svar från The Vaults Group
Thank you, Tom, for your 5-star review.
We are delighted that you are happy with our service and security. This is paramount in keeping your valuables safe. We appreciate your kind feedback.
Many thanks,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Enrique.
We appreciate your positive feedback, and hope to see you again soon.
Best wishes,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Tina.
We are pleased that you are happy with our service, and extremely helpful staff. This is great to hear! We look forward to seeing you again.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Shalini.
We appreciate your positive feedback, and are pleased that you are happy with our staff and accessibility.
Kind regards,
The Vaults Group.
Nick was great
Nick was great, I didn’t need to ask any questions as he covered everything in the tour.
5 april 2026
Svar från The Vaults Group
This is a great review. Thank you, John.
We appreciate you taking the time out to write this. Nick will be thrilled with your kind feedback. We hope to see you again soon.
Kind regards,
The Vaults Group.
I was very impressed on how welcome I…
I was very impressed on how welcome I was made to feel and the high level of security you have on the premises.
8 april 2026
Svar från The Vaults Group
This is a fantastic review! Thank you, Colin.
We are thrilled that you are happy with our welcoming staff and high-spec, state of the art security. This is paramount in keeping your valuables safe, offering peace of mind. We appreciate your great feedback and hope to see you again soon.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
This is a great review. Thank you, Gerard.
We are delighted that you are happy with our service and you are staying with us! This is wonderful to hear, and we appreciate your continued custom :)
Kind regards,
The Vaults Group.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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