I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Se mer
Företaget har svarat
"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Se mer
Företaget har svarat
Despite carrying out what was a comparatively small transaction in the Newcastle branch, I was treated with courtesy and respect. I was impressed by the professionalism shown by the staff and would hi... Se mer
Företagsinformation
Skrivet av företaget
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of twelve Safe Deposit Box facilities located in Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading and Barcelona. We will open our Cork and West Dublin Ireland facilities in the coming months. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2025.
Skrivet av företaget
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Kontaktuppgifter
Storbritannien
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Utmärkt
2 tn omdömen
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från The Vaults Group
Thank you for your 5-star review, Balvinder.
We appreciate your positive feedback, and we hope to see you soon.
Kind regards,
The Vaults Group.
Good, except.
Good as usual. Except I needed to use the lavatory, and though granted was told it is frowned on for security reasons. My bodily functions cannot be held sometimes. So I cannot confirm a promise, particularly as a long drive is necessary to visit. Apart from that. Thank you for the service you provide.
22 februari 2026
Svar från The Vaults Group
Thank you for your review, M Ramson.
We appreciate your feedback on your recent experience.
I can understand your frustration, however due to our strict security protocol, Just like a bank or building Society, we do not have restroom facilities for customers. We are pleased on this occasion staff allowed this as a one off. We hope you understand as our security is paramount in keeping customers valuables safe and secure.
Kind regards,
The Vaults Group.
Safe and Secure.
Both James and Mark were very professional, very courteous in assisting me to secure a safety deposit box for my items. The information and process was clear to follow, today and for any future visits. I was constantly assured that the "team" would be available for any on going advice and support. I feel secure with my choice.
20 februari 2026
Svar från The Vaults Group
This is a brilliant review. Thank you, Mrs Susan Lickley.
We are delighted that James & Mark delivered a professional service and all information was clear. We love to read great reviews like yours, and look forward to seeing you soon.
Many thanks,
The Vaults Group.
Young woman who help me sign up was…
Young woman who help me sign up was very professional and more than helpful
20 februari 2026
Svar från The Vaults Group
Thank you for your 5-star review.
We appreciate your feedback on the staff member who was professional and helpful. This is great to hear, and we look forward to seeing you soon.
Kind regards,
The Vaults Group.
Very friendly efficient staff
20 februari 2026
Svar från The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with our friendly staff. We look forward to seeing soon.
Kind regards,
The Vaults Group.
Highly professional and discreet…
Highly professional and discreet service they are excellent
17 februari 2026
Omdöme utan inbjudan
Svar från The Vaults Group
Thank you for your 5-star review, David.
We are thrilled that you rate us and our secure service. We appreciate your kind feedback, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Great experience
I loved visiting The Vaults.
The welcome is always so very warm and friendly.
The security is so high-tech, you’re left in no doubt your items are safe and secure.
I would highly recommend The Vaults to anyone who is looking for safe deposit.
17 februari 2026
Svar från The Vaults Group
Thank you for your kind, 5-star review, F Scott.
We are delighted that the staff are always warm and friendly when you visit. Our security is paramount in keeping your valuables safe, offering peace of mind. We really appreciate your recommendation for anyone looking for a safe facility to store their valuables.
Many thanks,
The Vaults Group.
Was very well organised and secured.
18 februari 2026
Svar från The Vaults Group
Thank you for your 5-star review, Mr E Elluri.
We are pleased that you are happy with our organised facility and security, which is paramount to the service we provide in keeping your valuables safe.
Kind regards,
The Vaults Group.
Can't add more stars
Can't add more stars. Very friendly and courteous team. An easy and smooth on boarding process. Every box ticked.
14 februari 2026
Omdöme utan inbjudan
Svar från The Vaults Group
Thank you for your 5-star review, Avtar.
We are pleased that you are more than happy with the service you receive, and that our staff are friendly and courteous. We love reading great reviews like yours.
We hope to see you again soon.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your kind review, Nitu.
We are delighted that you are happy with the service that you receive. We appreciate you taking the time to write this.
Kind regards,
The Vaults Group.
Profesionalidad y seguridad.
El trato del personal, la discreción, la seguridad de sus instalaciones, la flexibilidad horaria y precios competitivos, han sido los motivos de haber elegido esta gran empresa.
11 februari 2026
Svar från The Vaults Group
Muchas gracias por su excelente valoración. Nos complace saber que nuestros clientes están satisfechos y estamos dispuestos a seguir mejorando. Esperamos volver a verles pronto. Reciban un cordial saludo de parte de todo el Equipo de Barcelona Vaults
Thorough security checks done…
Thorough security checks done efficiently and in a pleasant manner
12 februari 2026
Svar från The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with the staff and service we provide. We thank you for your kind feedback.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Mrs N.
We are delighted that you have confidence in our service and trust us with your valuables. We appreciate your custom.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Noreen.
We are thrilled that you are happy with our service and staff. We appreciate your positive feedback.
Many thanks,
The Vaults Group.
I would like to sincerely thank Rabel & Samuel
I would like to sincerely thank Rabel and Samuel for their excellent assistance in setting up my vault safe box at Oldham site. They patiently guided me through the entire process, clearly explained each step, and ensured everything was working properly. Their professionalism, knowledge, and supportive approach made the experience smooth and stress-free. I truly appreciate their help.
7 februari 2026
Svar från The Vaults Group
This is a brilliant review. Thank you, Mohamed.
We are thrilled that Samuel & Rabel delivered a great customer experience, patiently guiding you through the set up process. They will be delighted with your kind feedback, and we look forward to seeing you again.
Many thanks,
The Vaults Group.
I had an excellent experience with…
I had an excellent experience with Reading Vaults. Their service truly stands out, especially when it comes to security. The facility is equipped with what I believe is one of the best and most advanced security systems, which gave me complete peace of mind about storing my valuables there.
Jonadan and his colleague were extremely helpful and professional. They took the time to clearly explain how the security system works and answered all of my questions thoroughly. Their friendly and knowledgeable approach made the entire process smooth and reassuring.
I genuinely feel this is one of the safest and most secure places to store any valuables. Highly recommended!
13 februari 2026
Svar från The Vaults Group
This is a brilliant review. Thank you, Mohan.
We are thrilled that you are happy with the service, staff and security at Reading Vaults. We enjoy reading great reviews like yours and we are delighted that you would highly recommend us. This a great.
We hope to see you soon.
Many thanks,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Margaret.
We are delighted that you are happy with our staff. We appreciate your kind feedback and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your review, Shaur.
We appreciate your feedback on our service and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Ideal vault for personal valuables
I felt comfortable with the security here. Staff very helpful and pleasant. Parking right outside. Good value. All in all I was happy with the service and security here
10 februari 2026
Svar från The Vaults Group
This is a great review. Thank you, Chris.
We are thrilled that you are happy with our high-spec security, helpful staff, parking, and the value of our boxes. We appreciate your positive feedback and hope to see you again soon.
Many thanks,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Ellie.
We appreciate you taking the time to send your feedback on your experience, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
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