I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Se mer
Företaget har svarat
"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Se mer
Företaget har svarat
Despite carrying out what was a comparatively small transaction in the Newcastle branch, I was treated with courtesy and respect. I was impressed by the professionalism shown by the staff and would hi... Se mer
Företagsinformation
Skrivet av företaget
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of twelve Safe Deposit Box facilities located in Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading and Barcelona. We will open our Cork and West Dublin Ireland facilities in the coming months. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2025.
Skrivet av företaget
Follow our socials & download our app
Click below!
Kontaktuppgifter
Storbritannien
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Utmärkt
2 tn omdömen
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent all round service.
Excellent all round service. Absolutely recommend.
12 mars 2026
Omdöme utan inbjudan
Svar från The Vaults Group
This is great review. Thank you!
We are thrilled that you rate our service as 'excellent'.
We appreciate your positive feedback and are delighted that you would recommend us. Thanks again :)
Best wishes,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Webclient.
We are delighted that you are happy with our service and staff. This is great to hear! We look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Staff attitude
Staff really good and very helpfull
It was my first time using the service and they made it so easy
6 mars 2026
Svar från The Vaults Group
We are pleased that your first experience was easy, and that our staff were good and helpful. We appreciate your feedback, Sarah, and hope to see you again soon.
Best wishes,
The Vaults Group.
Gary’s experience
First time experience for me having access to a vault, the person “Tom”who I talked to early to arrange a appointment time ran through the very procedures answered all my questions and concerns and made it a pleasant experience for me.
6 mars 2026
Svar från The Vaults Group
Thank you for your positive feedback on the service you received, Gary.
We are pleased that all your queries were answered and procedures explained well by Tom, and that you had a pleasant experience.
Kind regards,
The Vaults Group.
Excellent service in Nottingham
Very good customer experience at the Nottingham Vault with Mel and Misty. All information and security procedures were explained and conducted in a friendly and professional manner throughout. Recommended.
4 mars 2026
Omdöme utan inbjudan
Svar från The Vaults Group
This is a brilliant review. Thank you, Phillip.
Mel & Misty will be thrilled with your kind feedback on the service that they delivered. We appreciate you taking the time to write this, and we look forward to seeing you again soon.
Many thanks,
The Vaults Group.
The process was quick and simple
The process was quick and simple. Staff were very helpful
9 mars 2026
Svar från The Vaults Group
Thank you for taking the time to write us a 5-star review, Mike.
We appreciate your kind feedback, and look forward to seeing you again.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Mr Butt.
We are pleased that the transaction was easy, and the staff were cooperative. This is great to hear!
Kind regards,
The Vaults Group.
Wonderful service from the staff at the…
Wonderful service from the staff at the Southampton branch
Always very helpful and friendly
7 mars 2026
Svar från The Vaults Group
This is a great review. Thank you, Grant.
We are thrilled that the staff at Southampton deliver a wonderful service, and are helpful and friendly. We love to read positive reviews like yours.
Many thanks,
The Vaults Group.
Excellent
Very quick , easy setup procedure the staff involved were all excellent Kris,Olena and Dhriti
4 mars 2026
Omdöme utan inbjudan
Svar från The Vaults Group
Thank you for your 5-star review, Tony.
We are thrilled that you are happy with the service you received. The staff will be delighted with your positive feedback.
Many thanks,
The Vaults Group.
Very good service from the staff
Very good service from the staff, friendly and informative
5 mars 2026
Svar från The Vaults Group
Thank you for your 5-star review, Duncan
We are thrilled that you were happy with the friendly, informative staff, and service that you received. We are delighted with your feedback, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
We were looked after by David and Mark…
We were looked after by David and Mark who proceeded to take us through the process fully explaining the tour and cost of using the vault facilities. We left feeling happy knowing that everything that is left with them were in safe hands. Recommend a visit.
PC
3 mars 2026
Svar från The Vaults Group
This is a great review. Thank you, Paul.
We are delighted that you were happy with the service delivered by David & Mark, who walked you through a tour explaining how it all works. You can rest assured that your valuables are in safe hands, offering you peace of mind. Thanks for the recommendation.
Kind regards,
The Vaults Group.
"It was my first time using their…
"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitely 10/10. It feels very safe and friendly here. If I ever return, I will only come back to this place and nowhere else. Highly recommended!"
3 mars 2026
Omdöme utan inbjudan
Svar från The Vaults Group
This is a super review. Thank you Marcin.
We are thrilled that you are happy with the service you received and that you rate us 10/10! This is great to hear. We would welcome you back again.
Many thanks,
The Vaults Group.
Hassle free experience.
2 mars 2026
Svar från The Vaults Group
Thank you for your 5-star review, Jay.
We appreciate your kind feedback and look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
This is a brilliant review. Thank you!
We're thrilled that you rate our service as 'outstanding' and glad to hear that staff are friendly. We hope to see you again soon.
Many thanks,
The Vaults Group.
Super helpful staff made the whole…
Super helpful staff made the whole process completely painless. Very professional.
26 februari 2026
Svar från The Vaults Group
Thank you for your kind review!
We're pleased that you are happy with the service you receive. We appreciate your feedback.
Kind regards,
The Vaults Group.
Excellent service,more than happy.JW
27 februari 2026
Omdöme utan inbjudan
Svar från The Vaults Group
Thanks John, for your 5-star review.
We're delighted that you are happy with our 'excellent service :)
We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Easy to use
Easy to make appointment to visit. Friendly and helpful welcome right from security man on main door to greeting at reception at vault. No problems.
27 februari 2026
Svar från The Vaults Group
This is a great review. Thank you, Chris.
We're pleased that you are happy with our appointments, service and our friendly, helpful staff. Thanks for your feedback.
Kind regards,
The Vaults Group.
Southampton appointment
Had our first transaction today in Southampton
Very professional and will definitely use them again
27 februari 2026
Omdöme utan inbjudan
Svar från The Vaults Group
Thank you for your 5-star review, Janine.
We're pleased that you were happy with your experience at Southampton, and that you would use our service again in the future. This is great!
Kind regards,
The Vaults Group.
I have been a customer for a years few years…
I have been a customer for a few years now. SV is a discreet and unassuming building, if you know you know. Once in the security is top notch. As for the staff! Well what can I say? Except AMAZING. All of them. Today it was David James that took care of me and the Mrs. They are all friendly and take genuine interest in you.
I couldn't recommend SV enough.
25 februari 2026
Svar från The Vaults Group
Thank you for your great review, Scott.
We are thrilled that David, James and the Team at Southampton deliver an amazing service. This is great feedback.
Thank you for your continued custom and recommendation, we really appreciate this and hope to see you again soon.
Many thanks,
The Vaults Group.
The team did well to help us
23 februari 2026
Svar från The Vaults Group
Thank you for your 5-star review, Mr Soni.
We are pleased that our team did well in helping you. This is great to hear. We hope to see you soon.
Kind regards,
The Vaults Group.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.