I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Se mer
Företaget har svarat
"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Se mer
Företaget har svarat
Despite carrying out what was a comparatively small transaction in the Newcastle branch, I was treated with courtesy and respect. I was impressed by the professionalism shown by the staff and would hi... Se mer
Företagsinformation
Skrivet av företaget
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of twelve Safe Deposit Box facilities located in Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading and Barcelona. We will open our Cork and West Dublin Ireland facilities in the coming months. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2025.
Skrivet av företaget
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Kontaktuppgifter
Storbritannien
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Utmärkt
2 tn omdömen
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
easy to deal with
4 april 2026
Svar från The Vaults Group
Thank you for your 5-star review, Spencer.
We appreciate you taking the time to do this, and hope to see you again soon.
Many thanks,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review,.
We appreciate your kind feedback and look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Helpful staff easy to set up.
Took about 30 minutes to set up, personal professional service. Good use of technology together with strong physical infrastructure provides excellent reassurance at a reasonable cost.
2 april 2026
Svar från The Vaults Group
This is a brilliant review. Thank you, Hugh.
We are delighted that you are happy with our costs, professional service and high-spec security, which is paramount in keeping your valuables safe, offering peace of mind. We appreciate your kind feedback and look forward to seeing you soon.
Many thanks,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star rating, Caterina.
We are delighted to know that you rate us as an 'excellent service. This is great to hear. We hope to see you soon.
Kind regards,
The Vaults Group.
I am glad to find Newcastle Vaults ,at…
I am glad to find Newcastle Vaults ,at a time when this kind of great service is in very short supply,locally.
2 april 2026
Svar från The Vaults Group
Thank you for your 5-star review, Daniel.
We are thrilled that you found us and that you are happy with our service and location. We appreciate this great feedback and hope to see you again soon.
Many thanks,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Winlocks.
We appreciate your positive feedback on the service you receive, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Very secure place service is amazing…
Very secure place service is amazing and staff is very friendly and helpful and professional.
30 mars 2026
Svar från The Vaults Group
This is a fantastic review. Thank you, Eric.
We are delighted that you are happy with our service and staff. We love to read great reviews like yours, and we look forward to seeing you again soon.
Many thanks,
The Vaults Group.
Excellent service
31 mars 2026
Svar från The Vaults Group
Thank you for your 5-star review, K Webster.
We are thrilled that you rate our service as 'excellent' This is great to hear! we look forward to seeing you again soon.
Best wishes,
The Vaults Group.
Svar från The Vaults Group
Thank you for your feedback on the service that you receive, Les.
We appreciate you taking the time to do this, and hope to see you again soon.
Kind regards,
The Vaults Group.
Excellent customer service
Excellent customer service. Great staff. Highly recommend Newcastle service. Many thanks 😊
29 mars 2026
Svar från The Vaults Group
Thank you for your 5-star review, Taslima.
We are delighted that you are happy with the excellent customer service you receive at Newcastle Vaults. We appreciate your high recommendation on our service and look forward to seeing you again.
Kind regards,
The Vaults Group.
Very helpful staff and polite
The staff always welcomes you very Kind and friendly.you can go in anytime any day lovely place.
28 mars 2026
Svar från The Vaults Group
Thank you for your 5-star review, Nazreen.
We are thrilled that you are happy with our welcoming and friendly staff, and our appointment system. We value your positive feedback, and look forward to seeing you soon.
Many thanks,
The Vaults Group.
Mell and misty were extremely helpful…
Mell and misty were extremely helpful and nothing was too much trouble, would recommend
23 mars 2026
Svar från The Vaults Group
Thank you for taking the time to leave us a review, Mervyn.
Mel & misty will be thrilled with your kind feedback and we are pleased that you are happy with the service they delivered.
We're also delighted that you would recommend us. This is great!
Many thanks,
The Vaults Group.
Very easy process to select and pay for…
Very easy process to select and pay for a deposit box. Made all the better by helpful and professional staff.
19 mars 2026
Svar från The Vaults Group
Thank you for your 5-star review, Dr Carter.
We are delighted that you found opening a box with us was easy, and that our staff were helpful and professional. This is great feedback, and we look forward to seeing you soon.
Kind regards,
The Vaults Group.
Excellent Service
Excellent Service, opening an account was very easy, Mark & Dave explained how it all worked in a concise way, impressive safety and security compared to other vaults that I have used and seen, Very competative pricing, would recommend
20 mars 2026
Omdöme utan inbjudan
Svar från The Vaults Group
This is a brilliant review. Thank you, Kevin.
We are thrilled that you are happy with our high-spec security and staff. Mark & Dave will be delighted with your kind feedback. We're also delighted that our Company stands out to others that you have used in the past, and our prices suit. We look forward to seeing you again soon.
Many thanks,
The Vaults Group.
1st class
been a client for many years. safety systems are great,staff very knowledgeable and courteous.
16 mars 2026
Svar från The Vaults Group
This is a brilliant review. Thank you, John.
We are delighted that you are happy with our facility's security, which is paramount in keep your valuables safe, and our staff too. We appreciate your positive feedback and we would like to say, thank you for your continued custom :)
Many thanks,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Rinku.
We are thrilled that Dhriti was extremely helpful and prompt while delivering an excellent service. She will be delighted with your kind feedback. We look forward to seeing you again.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Muchísimas por su magnifica valoración.
Es un placer atender a clientes como ustedes. Gracias por confiar en nosotros y esperamos a volver a verles muy pronto.
Un saludo de parte de todo el equipo de Barcelona Vaults.
The staff and facilities are fantastic
The staff and facilities are fantastic. Tammie was so professional and friendly. Made the experience very reassuring
13 mars 2026
Omdöme utan inbjudan
Svar från The Vaults Group
Thank you for your 5-star review, Dave.
We are delighted that you were happy with the service you received from Tammie and she made your experience very reassuring. She will be thrilled with your kind feedback, and we look forward to seeing you again soon.
Many thanks,
The Vaults Group.
Very good
I arrived early and they took me through step by step very good overall a great experience
14 mars 2026
Svar från The Vaults Group
Thank you for your feedback, John.
We are pleased that you had a great experience on your visit, and all was explained well. We look forward to seeing you soon.
Kind regards,
The Vaults Group.
Used Belfast section to sell a coin…
Used Belfast section to sell a coin today. Friendly and helpful staff will use again. Honest about pricing and less stress than posting to mainland.
13 mars 2026
Omdöme utan inbjudan
Svar från The Vaults Group
Thank you for your 5-star review, Karen.
We are delighted that you were happy with the service you received and that the staff were friendly and helpful. We appreciate your feedback and we hope to see you again.
Kind regards,
The Vaults Group.
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