I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Se mer
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كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Se mer
Företaget har svarat
"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Se mer
Företaget har svarat
Despite carrying out what was a comparatively small transaction in the Newcastle branch, I was treated with courtesy and respect. I was impressed by the professionalism shown by the staff and would hi... Se mer
Företagsinformation
Skrivet av företaget
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of twelve Safe Deposit Box facilities located in Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading and Barcelona. We will open our Cork and West Dublin Ireland facilities in the coming months. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2025.
Skrivet av företaget
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Kontaktuppgifter
Storbritannien
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Utmärkt
2 tn omdömen
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Efficient and helpful
Service was efficient and the staff were helpful in meeting our needs and requirements.
9 februari 2026
Svar från The Vaults Group
Thank you for your kind review.
We are thrilled that you were happy with the staff and service that you received, and you needs were met. We appreciate your feedback.
Kind regards,
The Vaults Group.
كان التعامل رائعًا جدًا
كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والاحترافية، وكذلك زملاؤها كانوا متعاونين ومهذبين للغاية. بالفعل مكان يستحق التوصية 💯 دون تردد. تجربة مميزة بكل معنى الكلمة
شكرا !!
6 februari 2026
Omdöme utan inbjudan
Svar från The Vaults Group
شكرًا جزيلًا على تقييمك وكلماتك الطيبة. لقد سررنا بخدمتك، ويسعدنا أن تجربتك كانت إيجابية للغاية. نتطلع إلى خدمتك مجددًا متى احتجت إلينا.
مع أطيب التحيات، سوميا
Excellent service
Excellent service
The members of staff working today where fantastic, walking me through the process
7 februari 2026
Svar från The Vaults Group
Thank you for your kind, 5-star review, John.
We are delighted that you were happy with the staff and excellent service you received. We appreciate your positive feedback.
Kind regards,
The Vaults Group.
Highly Secure & Professional
Liverpool Vault provides excellent security and total reassurance for my valuables. The team is professional, helpful, and efficient in handling all storage queries. Reliable service that I highly recommend.
3 februari 2026
Svar från The Vaults Group
This is a fantastic review. Thank you, N C NCbb.
We are delighted that the staff at Liverpool are professional, helpful and efficient, also that you are more than happy with our high-spec security offering peace of mind. We appreciate this great feedback and the staff will be thrilled. Thanks for recommending us :)
Many thanks,
The Vaults Group.
See above
Signing on was quick and simple due to the pleasant staff who not only clearly explained the rules and regulations but were willing to answer any further supplementary queries I had.
2 februari 2026
Svar från The Vaults Group
This is a great review. Thank you Bill.
We are delighted that the staff explained and answered any queries that you had, and the sign up was quick and simple. We appreciate your positive feedback and look forward to seeing you soon.
Kind regards,
The Vaults Group.
great experience 5/5
6 februari 2026
Svar från The Vaults Group
Thank you, Alexander, for your 5-star review.
We are pleased that you had a great experience with our service, we appreciate your kind feedback.
Best wishes,
The Vaults Group.
Great service
Great service. Friendly people. Would definitely use again as and when needed.
6 februari 2026
Svar från The Vaults Group
Thank you for your 5-star review, Mr Beckett.
We are pleased that the service you received was great and the staff were friendly. We would welcome you back anytime.
Kind regards,
The Vaults Group.
Everything went great
1 maj 2025
Svar från The Vaults Group
Thank you for your kind review, Sarah.
We are pleased that you were happy with the service you received, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Great staff and services offered
Warm and friendly staff, easy system and got everything done quite quickly. Very thorough and safe service.
4 februari 2026
Svar från The Vaults Group
Thank you for your 5-star review, Sat.
We are delighted that you are happy with our high-spec security and the service you receive. This is great to hear!
Many thanks,
The Vaults Group.
Excellent customer service
Excellent customer service and personalised help with the set up process, which made the whole experience much easier.
2 februari 2026
Svar från The Vaults Group
This is a brilliant review. Thank you, Val
We are delighted that you were happy with the excellent customer service you received with personalised help to set up your account. We're very pleased that the staff made your experience easy.
We look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Kinza.
We are delighted that you receive excellent customer service. This makes us smile :)
We hope to see you soon.
Many thanks,
The Vaults Group.
Excellent overall
Excellent facilities. Excellent service. Excellent communication and care. I paid for a security box for 3 years and I'm incredibly happy with everything. 100% recommend. X
29 januari 2026
Svar från The Vaults Group
Wow! This is a fantastic review. Thank you very much, Jennie.
We are absolutely delighted that you are more than happy with the service you receive, and that our facility and communication is excellent! We are very pleased to hear this, and we look forward to seeing you soon.
Thanks again for the recommendation :)
Kindest regards,
The Vaults Group.
Very good company with excellent staff…
Very good company with excellent staff that are friendly and funny 🤣
I would highly recommend The Liverpool Vaults for all of your valuables !
23 november 2025
Svar från The Vaults Group
This is a brilliant review. Thank you, Jen.
We are thrilled that the staff are excellent, friendly and funny :)
We appreciate your positive feedback on the service you receive at Liverpool Vaults. Many thanks for highly recommending us. This is great!
Kind regards,
The Vaults Group.
Experiència correcta
El personal qué me atendió fue amable en todo momento y me ofreció toda la información instrucciones necesarias para abrir mi cuenta, a pesar de ser un día de gran movimento en el centro.
28 januari 2026
Svar från The Vaults Group
Muchas gracias por su excelente valoración. La opinión de nuestros clientes es muy importante para nosotros y nos complace haberle atendido correctamente. Esperamos volver a verle pronto. Le mandamos un cordial saludo de parte del Equipo de Barcelona Vaults.
Rachael and Dave at Southampton were…
Rachael and Dave at Southampton were extremely helpful and friendly. Simple service and very reassuring.
31 januari 2026
Omdöme utan inbjudan
Svar från The Vaults Group
Thank you for your 5-star review, Matthew.
We are pleased that you are happy with the service you received from Rachel & Dave, and that they are friendly and helpful. This is great to hear! We hope to see you again soon.
Kind regards,
The Vaults Group.
Very nice staff
Very nice staff, easy to speak to and understand and very helpful, was always a pleasure to visit.
26 januari 2026
Svar från The Vaults Group
This is a great review. Thank you, Anthony.
We are thrilled that you are happy with our service, and that our staff are nice and helpful. We welcome your positive feedback, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Great service!👌
24 januari 2026
Svar från The Vaults Group
Thank you, Darren, for your 5-star review.
We appreciate you taking the time to do this and are pleased that you rate our service as 'Great! We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Svar från The Vaults Group
Thank you for your kind review, Shahzad.
We are thrilled that you rate our service as 'brilliant. We appreciate this and look forward to seeing you again.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review.
We are pleased that our staff are friendly and efficient. This is great to hear! We look forward to seeing you again.
Many thanks,
The Vaults Group.
I get all my information in emails and…
I get all my information in emails and the easy access to my box.My box is at very comfortable position and I don’t have to strain my back (I have very severe backache due to an injury).The courtesy and the warmth of the staff and people around make my experience very comfortable.
22 januari 2026
Svar från The Vaults Group
Thank you for your kind, feedback, Saima.
We are pleased that you are happy with the service you receive and your box position is just right for your needs. If you were to ever need any help, just ask a member of staff and they would be happy to provide this.
Kind regards,
The Vaults Group.
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