I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Se mer
Företaget har svarat
"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Se mer
Företaget har svarat
Despite carrying out what was a comparatively small transaction in the Newcastle branch, I was treated with courtesy and respect. I was impressed by the professionalism shown by the staff and would hi... Se mer
Företagsinformation
Skrivet av företaget
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of twelve Safe Deposit Box facilities located in Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading and Barcelona. We will open our Cork and West Dublin Ireland facilities in the coming months. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2025.
Skrivet av företaget
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Kontaktuppgifter
Storbritannien
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Utmärkt
2 tn omdömen
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från The Vaults Group
Thank you for your kind, 5-star review, Steven.
We are pleased that the staff are friendly and helpful. This is great to hear!
We appreciate your positive feedback and look forward to seeing you soon.
Kind regards,
The Vaults group.
Misty & Reece at Nottingham really…
Misty & Reece at Nottingham really helpful and patient, enquired about Silver and ended up buying Gold! Thanks for your service
23 januari 2026
Svar från The Vaults Group
This is a great review. Thank you, Liam.
We are thrilled that Misty & Reece were helpful and patient whilst you enquired about bullion. We are pleased that you were happy with your purchase, and look forward to seeing you again.
Kind regards,
The Vaults Group.
Fast and easy to renew and super…
Fast and easy to renew and super friendly and efficient!
20 januari 2026
Svar från The Vaults Group
Thank you for your 5-star review, Helen.
We are pleased that you are happy with the service we provide, and the staff are friendly and efficient. This is great to hear.
We look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Smooth process
Really helpful staff who made my first time access quite easy and smooth
12 januari 2026
Svar från The Vaults Group
Thank you for your 5-star review, Shweta.
We appreciate your positive feedback, and we are pleased that our staff are helpful and made your experience easy and smooth.
Kind regards,
The Vaults Group.
I Was very impressed with the set up
Was very impressed with the set up , as an industry security expert for 44 years i could tell the security of this site was excellent , the staff where polite and professional and it all felt like a good experience .
12 januari 2026
Svar från The Vaults Group
This is a fantastic review. Thank you, Colin.
We are delighted to hear that you, as a security expert, are very impressed with our high-spec security. This is paramount to the service we provide and our utmost priority.
We are thrilled the staff were polite, professional and that your experience was good.
We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Perfect services and support.
Perfect service and support. I'm satisfied and recommend this company.
28 augusti 2025
Svar från The Vaults Group
This is a brilliant review. Thank you, Ilona.
We are delighted that the service you receive has been perfect, and you feel supported by our staff. This is great to hear!
We appreciate your kind feedback. We hope to see you again soon.
Many thanks,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Ashi.
We appreciate your positive feedback, and hope to see you again soon.
Kind regards,
The Vaults Group.
excellent service
8 januari 2026
Svar från The Vaults Group
Thank you for your 5-star rating, Mr Mallick.
We are thrilled with your positive feedback, and look forward to seeing you again soon.
Many thanks,
The Vaults Group.
Find that the staff are very helpful …
Find that the staff are very helpful have no problem what so ever
27 december 2025
Svar från The Vaults Group
Thank you for your kind, 5-star review, Mr & Mrs T Scott.
We are thrilled that you are happy with our customer service and staff, and had no issues. This is great!
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review.
We appreciate your positive feedback, and we hope to see you again soon.
Best wishes,
The Vaults Group.
Nice and easy process when opening a…
Nice and easy process when opening a box , fill in like 7 details, get a photo, scan eyes, pick a box !
The lady then showed the process of going through the few doors aswell. Nothing better than a straight forward signing up !
Thanks
30 december 2025
Svar från The Vaults Group
This is a great review. Thank you, Craig.
We are pleased that the process of signing up to open an account with us was straight forward and easy. We are glad that you were happy with this and we look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Staff great help with explaining…
Staff great help with explaining services give them a pay rise
29 december 2025
Svar från The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with our staff and their explanations of our service. They will be delighted with this feedback, and we look forward to seeing you soon.
Kind regards,
The Vaults Group
Excellent service above and beyond by…
Excellent service above and beyond by misty
Highly recommend
29 december 2025
Svar från The Vaults Group
This is a great review, Thank you.
We are thrilled you received excellent service from Misty. She will be delighted with this feedback. We look forward to seeing you soon.
Kind regards,
The Vaults Group
Svar från The Vaults Group
Thank you, for your 5-star review.
We appreciate your feedback.
Best wishes,
The Vaults Group
Excellent service
Excellent service
Very happy the way staff deals with customers
Always available appointments are the best part
29 december 2025
Svar från The Vaults Group
Thank you for your 5-star rating.
We appreciate this great feedback and are delighted you received excellent service. We look forward to seeing you again soon.
Best wishes,
The Vaults Group
Misty at Nottingham was great
Misty at Nottingham was great, very friendly and efficient. Would definitely use them again.
29 december 2025
Omdöme utan inbjudan
Svar från The Vaults Group
This is a great review. Thank you, Linda.
We are delighted that Misty was very friendly and efficient. She will be thrilled with your kind review.
Many thanks,
The Vaults Group.
Popped in without having made an…
Popped in without having made an appointment and the staff were very good about it and managed to sort out opening an account and sorting out all the paperwork. Very impressed and happy that we didn't have to come back a different day.
21 december 2025
Svar från The Vaults Group
Thank you for your 5-star review, Jackie.
We are delighted that you are happy with the service you received. We will always try our very best to accommodate our customers, and look forward to seeing you again soon.
Many thanks,
The Vaults Group.
Confianza y seguridad como lema
La transparencia, la amabilidad , la seguridad, la tranquilidad, la cordialidad y la confianza nos llevó hasta ustedes.
19 december 2025
Svar från The Vaults Group
Muchas gracias por su excelente valoración. Es un placer saber que nuestros clientes están satisfechos. Esperamos volver a verle pronto. Aprovechamos la ocasión para desearle unas Felices Fiestas y un próspero Año Nuevo. Un cordial saludo de parte del Equipo de Barcelona Vaults.
Svar från The Vaults Group
Thank you for your 5-star review, Thomas.
We appreciate your positive feedback on our service, and we look forward to seeing you again.
Kind regards,
The Vaults Group.
Madison & Mary did a great job
Madison & Mary did a great job - full marks!
All the details and security etc explained - very professional, courteous and polite.
Thank you
18 december 2025
Svar från The Vaults Group
Thank you for your 5-star review.
We appreciate your kind feedback on the service you received. Madison & Mary will be thrilled! We look forward to seeing you again.
Kind regards,
The Vaults Group.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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