I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Se mer
Företaget har svarat
"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Se mer
Företaget har svarat
Despite carrying out what was a comparatively small transaction in the Newcastle branch, I was treated with courtesy and respect. I was impressed by the professionalism shown by the staff and would hi... Se mer
Företagsinformation
Skrivet av företaget
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of twelve Safe Deposit Box facilities located in Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading and Barcelona. We will open our Cork and West Dublin Ireland facilities in the coming months. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2025.
Skrivet av företaget
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Kontaktuppgifter
Storbritannien
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Utmärkt
2 tn omdömen
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Letter source for confirming prove of…
Letter source for confirming prove of address wasn't accurate and wasn't clarify clearly.
17 december 2025
Svar från The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with the service you receive, also, that out staff are graceful and patient. This is great to hear!
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Tazim.
We appreciate your positive feedback, and we hope to see you again soon.
Best wishes,
The Vaults Group.
👍super ok great
15 december 2025
Svar från The Vaults Group
Thank you for your 5-star review, Irek.
This makes us happy that your rate us as 'super, ok, great'.
We appreciate your feedback on our service.
Kind regards,
The Vaults Group.
Great service and highly recommended.
12 december 2025
Svar från The Vaults Group
Thank you, Rob, for your 5-star review.
We are pleased that you rate our service as 'great' and it is brilliant to hear that you would highly recommend us! :)
Best wishes,
The Vaults Group.
Excellent service provided
Alex provided an exemplary service from the initial telephone enquiry to the completion of signing up. All questions were clearly answered and I was very impressed with the facilities and satisfied I was in the right place. Alex made me feel very calm and welcomed. I would highly recommend anybody to get in touch with him.
14 december 2025
Svar från The Vaults Group
This is a fantastic review! Thank you, Mohammed.
We are delighted that Alex made you feel welcomed and put you at ease, answering any questions that you had. He will be thrilled with your great feedback. Thanks again for highly recommending us :)
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star rating, Zahid.
We appreciate your positive feedback on our service and we look forward to seeing you again soon.
Best wishes,
The Vaults Group.
Welcoming atmosphere
Welcoming atmosphere, professional service, with very good security procedures.
11 december 2025
Svar från The Vaults Group
Thank you for your 5-star review, Nas.
We are thrilled that you are happy with our welcoming staff, professional service and High-spec security. You can rest assured that your valuables are in safe hands, and we look forward to seeing you soon.
Kind regards,
The Vaults Group.
Professional and friendly staff
7 december 2025
Svar från The Vaults Group
Thank you for your 5-star review, Spencer.
We are pleased that the staff are professional and friendly. This is great to hear! Thanks again for your positive feedback.
Kind regards,
The Vaults Group.
They answered the telephone promptly…
They answered the telephone promptly and Kwik reply to email. Professional and very polite.
10 december 2025
Svar från The Vaults Group
Thank you for your 5-star review, James.
We are pleased that your calls and emails are promptly replied to, and that the staff are professional and polite. This is great to hear!
We look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
This is a brilliant review, Thank you, Ian.
We are thrilled that you rate us as the 'best in town' and 'superb' This makes us smile :) We appreciate you great feedback.
Best wishes,
The Vaults Group.
Very Professional and friendly Staff
Very Professional and friendly Staff, over
The few years I have been using the Vault, The Staff have been a Joy to be in
Their company always make you feel Welcome and always willing to help with
Any Queries We had, I would definately
Use the Vaults again and will definately
Recommend to Friends & Family.
Thank You All, Have A Magic Xmas and A
Very Prosperous New Year to one and
At the Safe Deposit Vaults Edinburgh
Kind Regards
Richard & Beth Walker
8 december 2025
Svar från The Vaults Group
Wow! This is a fantastic review. Thank you Richard & Beth.
We are delighted that the staff and service you receive at Edinburgh has always been positive and they make you feel welcome.
It is brilliant to hear that you would recommend us to your friends and family, we appreciate this.
We would like to wish you all the very best for Christmas and the New year too! :)
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Ashraful.
We are thrilled that you rate us 10/10 and the service you received was excellent, this is great to hear! We hope to see you again.
Kind regards,
The Vaults Group.
1. Excellent Service and Very Welcoming
My experience with The Vaults Group was very nice. The team were welcoming, friendly, and made the whole process clear and informative. I felt reassured throughout, and everything was handled professionally. Overall, a very good experience and I’m happy to recommend them.
5 december 2025
Svar från The Vaults Group
This is a brilliant review. Thank you, James.
We are delighted that the staff were professional, friendly and made you feel welcome. We love reading great reviews like yours and you can rest, knowing that your valuables are in safe hands.
We also appreciate you recommending our service :)
Kind regards,
The Vaults Group.
Lo recomiendo total !!
Hola
Muy bueno atencion ! 🤩🤩🤩🤩🤩 recommendable totalmente !!! 😍🥰😘😘😘😘
3 december 2025
Svar från The Vaults Group
Thank you for your feedback on the service you receive, Devendra.
We appreciate you taking the time to do this. We look forward to seeing you again.
Kind regards,
The Vaults Group.
My first experience and the seamless process that followed
I was made safe and comfortable. Impressed by the professionalism of the staff. Initial anxiety was no more.Very patiently the process was explained and time allowed to raise any queries.
7 december 2025
Svar från The Vaults Group
This is a great review. Thank you, Padma.
We are thrilled that the staff made you feel comfortable, put you at ease and were patient, answering all your queries. You can rest assured that your items are in safe hands, offering you peace of mind.
We hope to see you again soon.
Many thanks,
The Vaults Group.
Svar från The Vaults Group
Thank you for taking the time to rate us, Kamil.
We appreciate your positive feedback. We hope to see you soon.
Best wishes,
The Vaults Group.
Recommended
Flexible access, easy to use app, personable service , dedicated parking. Recommended.
3 december 2025
Svar från The Vaults Group
Thank you for your 5-star review, Roger.
We are pleased that you are happy with our service, Vaults Group App and parking. It is great to hear that you would recommend us :)
Kind regards,
The Vaults Group.
I was so impressed with the helpful…
I was so impressed with the helpful staff. They made everything easy, answering every question I had perfectly. It was a seamless experience, and I’ll definitely be recommending them.
7 oktober 2025
Omdöme utan inbjudan
Svar från The Vaults Group
This is a brilliant review. Thank you, Mindy.
We are thrilled that our staff were helpful and everything went seamless. We love great reviews like yours and we appreciate you taking the time to rate us!
Kind regards,
The Vaults Group.
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