OYO UK Omdömen 

Left a review regarding an hotel we stayed in belonging to you after stopping the first night I caught bedbugs from your dirty place. The rooms are very dated and poor management. You asked me to email you so you could look into this further. That
was over seven days ago. I have yet sent you another email and still nothing reading some more reviews you do the same to everybody. You take their money and don’t care how you treat for customers. This is a poor company and poor customer service services. You should be ashamed.

Sent you the information you asked for and the ticket number of my complaint

After days and still no contact from your avoid this firm people they don’t care how you a trated

You asked for info I’ve gave it you so why lie

Lies lies lies I’ve spoken on the phone with you and you asked me send email to ukoyo email which I did so stop robbing and lieing you horrible peopel

Extremely stressful last minute cancellation, but OYO responded promptly.

They cancelled my booking ONE DAY before my stay. And then took a huge cancellation fee even though THEY were the ones who initiated the cancellation.

Edit: I investigated further. What had happened was that they had ceased a relationship with a hotel and only cancelled the day before our stay. We have had to secure accommodation ourselves.

Update: only a few days later, apparently the full refund was authorised. I will update etc.

I will consider this matter resolved if our payment is FULLY refunded. This means that the cancellation fee must be waived and refunded to us in addition to the partial refund which OYO apparently authorised.

OYO SERIOUSLY needs to improve their internal management processes at a bare minimum. I appear to be better informed about their client relationships than they themselves.

I am editing this review for the last time.

I have an upcoming trip to Manchester for medical reasons and I booked a hotel reservation via Oyorooms since it was presented by google as being the official website for the hotel. I made one booking and then a few days later I found a better price so I booked again thinking I would cancel the first reservation.

Unbeknownst to me - you cannot manage, cancel or even view your reservation once you book with Oyorooms. The website is not functional at all. Every single action redirects you to the homepage or asks you to log in. So I tried to create an account - it took all my information and then redirected me to the homepage again without creating an account or letting me view or manage my reservation.

I then tried to download the app where I finally managed to see my reservation but it showed the wrong dates and wrong price (different than my original booking email confirmation).

I wrote an email to the company, I opened a ticket, I did anything I could to get in touch with someone and it was not possible.

As a last resort I wrote this Trustpilot review and that's the only thing that got me some kind of interaction with Oyorooms. I asked the company to cancel my first reservation and confirm the dates for my second reservation since the app was showing something different than what I had booked.

After a week of back and forth - I received two emails saying both my reservations were cancelled which is not what I originally wanted but at least I am free from this experience.

I really discourage anyone from booking anything via Oyorooms. It's unthinkable in 2026 to have this kind of dysfunctional system for a multi-million dollars company operating several hotel chains and establishments. This does not happen with real companies like Expedia, Priceline, Booking, Travelocity, Booking.com, Trivago, or really any major hospitality company with a basic functioning website.

The Manchester Portland by Sundays hotel just lost a customer because Oyorooms does not have a functional website, app or customer service. It's really unfortunate. 5 days before my trip (which is already stressful because it is for a medical reason) - I am having to find a different accomodation.

Never again. To the Oyorooms employees who read my messages - I apologize if I got impatient or frustrated at times. This has unnecessarily stressful.

I rarely leave negative reviews, but after receiving no response to a formal complaint for over a week, I feel compelled to share my experience.

My partner and I stayed The Box-hill Burford Bridge Sunday Hotel on 25th–26th May and unfortunately it was one of the most disappointing hotel stays we have experienced.

The weather during our stay was approximately 32°C, yet there was no functioning air conditioning in our room. The room became unbearably hot, making it extremely uncomfortable and difficult to sleep. For a hotel advertised as 4-star accommodation, this was simply unacceptable especially because other guests we spoke to had air conditioning!!!!

The issues extended beyond the room itself. During dinner we were initially seated next to a window area where there were numerous dead flies collected behind us. We brought this to the attention of staff and requested that the area be cleaned as it was unpleasant to sit next to while eating. Nothing was done.

To add to the discomfort, a radiator in the dining area was switched on despite the exceptionally hot weather. The dining room was already uncomfortably warm, and this only made conditions worse. What made the situation even more concerning was that after we moved tables because of it, other guests and elderly guests continued to be seated in exactly the same area despite staff being made aware of the issue.

Dinner service was also disappointing. One waitress appeared to be responsible for a large number of guests, and while being visibly overworked may have contributed to the situation, the level of service fell below expectations. There appeared to be a lack of training and communication, as she was unable to clearly explain what was included within our package, did not ask about allergies or dietary requirements, and never returned to check whether our meals were satisfactory. Service throughout the evening was extremely slow and disorganised, which only added to the overall negative experience.

This was particularly frustrating because, due to what appeared to be a website booking error, our reservation showed meal packages for only one guest despite the booking being for two people. As a result, we were required to pay an additional £30 for breakfast and dinner for my partner. Given the confusion surrounding the booking and the additional cost we incurred, we would have expected a much higher standard of service and customer care than we received.

We raised our concerns during our stay with the duty manager, Mani, who advised us to submit our complaint by email after leaving. We followed that advice and sent a detailed complaint, yet more than a week later we have received no response, acknowledgement, or update. I have also left a detailed Google review regarding our experience.

The most frustrating aspect is not only the issues we encountered, but the complete lack of communication afterwards. When guests take the time to raise legitimate concerns, they deserve at least the courtesy of a response.

The location and pool are lovely, but unfortunately they do not make up for the lack of air conditioning, cleanliness concerns, uncomfortable dining conditions, disappointing food, and the failure to respond to a formal complaint.

I would appreciate a response to the complaint that has already been submitted via 2 email addresses . At this point, the silence from management is becoming as disappointing as the stay itself.

29th June-
Thank you for your response, however I do not accept that this adequately addresses my complaint.

While I appreciate that I was moved to a Privilege Room, this did not resolve the fact that the air conditioning was not working during a 32°C heatwave. Two fans are not an equivalent substitute for functioning air conditioning, which was a key reason I booked the room in the first place.

Your response also states that the room was cleaned and inspected prior to arrival. Unfortunately, this does not reflect the condition we found it in. The stained bedding, hairs, dust and general cleanliness issues were genuine concerns, and I provided photographic evidence to support these.

Waiving the parking charge was appreciated, but it was not a resolution to the problems we experienced. It was a small gesture in comparison to the significant shortcomings of our stay.

After waiting over a month for a response, I am disappointed to receive what appears to be a generic summary of the hotel’s position rather than a meaningful investigation into the issues I raised. I do not feel that my complaint has been fairly considered.

Please can you advise whether this is your final response, as I will consider escalating the matter further if necessary.

I booked a room via Oyo then cancelled shortly after.

The origin of the booking was via booking.com which stated full refund up to day of booking.

I cancelled more than 24 hrs before check in.

After several calls to Oyo and being put on hold and transferred and called back you will not commit to giving me a full refund.

19/06 Oyo finally confirmed full refund.

What a terrible company.. I need to cancel my room at the Portland By Sunday in Manchester, the website takes you on a continuous loop, the phone numbers are non existent, and you get a bounce back from the email.. The hotel will not let me cancel direct, has to be done through OYO, which you cannot do.. So their cancellation process is none existent. Fortunately I booked with a pay on arrival. BUT BEWARE if you pay upfront and need to cancel as you will be out of luck trying to get your money back..

Booking Details (ID: F20Q6432)

Booked with free cancellation - now that I need to cancel it's impossible. Try to cancel online, OTP not recognised (repeatedly). Chat then sends you to a phone number which is never answered. Absolute scam. Very dishonest, do not book with this company!!!

The absolute worst site I have ever used. Nothing works, OTPs dont work/come through.

I want to cancel a booking but there is NO one that can assist. The bot doesn't work either.

SCAM SITE! Book elsewhere.

EDIT:
I have supplied additional information as requested but no other feedback at all on this. I have disputed the charge with my credit card provider.

PLEASE use another site if you are looking for hotels!

UPDATE: my booking reference is TCHN3951

I am trying to cancel my booking and get a refund. I cannot get through on the phone. Answers then just hangs up, logging in doesn't work on the website and nor does OTP code on the chat or to access the app or the website.

I have email customer support to cancel and ask for a refund but have not had a reply.

It is really frustrating a

Terrible company, I had a free cancellation and I still haven't received anything from the bank, they don't reply to my messages,. I think it's a scam

I have tried to cancel my booking and it is not working. I have until 9am 30th May to canel my bookingg. But i cannot get throught to anyone on the phone and the OTP is not working. This is proof that I have tried and the receptionist at the Heathrow lodge hotel cannot help at all.

We booked a hotel and due to change of plans needed to cancel it.

The only email that appears to work is uk.customersupport at oyorooms.com

Te only way to actually speak to someone is 0203 887 0032 select option 3.

The Android & iPhone apps are extremely flaky and if the send you an OTP code it might not work. The same can be said for the website.

Email addresses escalations at oyorooms.com & uk.bookings at oyorooms.com bounce back with span or DMARC issues.

Phone number 0203 769 7045 option 1 is only good for sales option 2 gets cut off.

Avoid if you can!

FYI booking reference AEET1096 - now cancelled. Other information requested should be against the booking.

Where to start? Absolutely appalling experience with this company. My daughter booked and paid for a room at their Oyo Beach Hotel in Newquay through super.com, several weeks before travel, for £70. She had confirmation of the booking and the money was taken from her account. Today, during a busy half term week of beautiful weather (which I feel is relevant since Newquay is extremely busy and rooms hard to come by), they arrived at Oyo for their stay. They were greeted by a member of staff who was extremely rude, on his phone and couldn't have been less interested. She gave details of the booking and was promptly informed that he had no record of it, nor payment, and this must be an issue with the third party who they booked with, super.com (she's used them before and never had a problem). The receptionist said that, even though she could show proof, the booking couldn't stand as it wasn't on their system. She attempted to contact super.com but was unable to speak directly with anyone (AI support). Her boyfriend then asked if they had a room available and was told no, there were no free rooms. Clearly upset and stranded far from home with nowhere to stay, the receptionist failed to show any consideration or to help solve the problem. My daughter phoned me and was very upset, they then had to search to find something else they could afford which spoiled their evening plans for their final night away. Thankfully they did find a room in another hotel but had to pay a further £96. I phoned central reservations at Oyo to see if there was availability in their Newquay hotel, surprise, surprise, there was! At £220!! I then explained the backstory and whilst she was helpful (although initially reluctant to give me her name) she couldn't offer any solution other than to complain to super.com. When I asked to make a formal complaint and also why the price of the room had jumped so drastically she told me it was because it's a very busy time and rooms are scarce and at a premium (so basically, they know they can get three times as much for the room, and I'd like to suggest that may well have had something to do with the 'missing' reservation on their system too!), she suggested I phone the Newquay hotel directly and come back to her if I didn't get a satisfactory response so I can formally complain. She said I could book the room but at £220! I phoned the hotel in Newquay and asked if they had a room. I was told they did, for £126! Make your mind up Oyo! When I explained the situation, the same receptionist who had dealt with my daughter suddenly became concerned, tried to say it may have been a misunderstanding due to a language barrier and he didn't tell them there was no availability (he absolutely did say this!) He spoke perfect English and neither of us had any difficulty understanding each other on the phone. I said I was extremely unhappy, that I felt this all seemed very suspicious, that perhaps because they were a young couple in their early 20's he may have thought it was okay to deal with them that way but it absolutely wasn't. I explained I would be registering a formal complaint in the circumstances. He then offered that 'if they come back now with £126 I will give them the room'. I explained that wouldn't be happening. So, beware... If booking through super.com firstly but also give Oyo, particularly their Newquay hotel, a very wide berth. Dreadful behaviour and customer service.

I was charged twice for my reservation and when I contacted Oyo no answer. The chat doesn't work, it takes you the same place over and over again, and you're never able to contact an agent, you're just left to deal with the bot. Their phone lines are exactly the same.... if this is not a scam what is it then? I've contacted the Hotel and they told me they would refund the money to me, however only half of it was refunded. Oyo is the worse company I've booked with.
I want my full refund Oyo.
The stress you put your clients in is ridiculous. It affects anyone's wellbeing.
UPDATE
After 2 long weeks I finally got the full refund.
I have to say that I was still unable to talk with someone apart from the replies I got here.
OYO if you're concerned about reviews on Trustpilot, why not review your customer service, your FAQ, your chat, your phone numbers, etc? Start by actually giving the clients the chance to get in touch with someone from the team.
I strongly believe I won't be booking with you again, or at least until your reviews are better.
I hope you can improve!

OYO clearly has a bad reputation, and the 1.2 Trustpilot confirms this.
However, I’m staying in a top floor single room in The Breadlebane Arms in Aberfeldy for 2-nights to walk the hills.
Free parking as standard!
Okay. There’s no bar, breakfast or check in save for a 4-hour window (3-7).
However, the room is clean and very basic. But for £42 per night it offers good cheap and clean accommodation in the glorious Scottish Highlands.

Needed to cancel a booking. Online system hopeless and didn’t send codes. Spoke to hotel, they can’t deal with cancellations.
After several phone calls to OYO customer assistance, sometimes disconnected or no answer, I get to speak to someone. Told it would take 48 hours to cancel a booking as this couldn’t be done by call centre staff??????.
This whole thing took at least 3 hours of my time, all very stressful!!!!!
Assured I would get confirmation email within 48 hours. Still waiting for this. Is my booking cancelled or will OYO simply take my money later in the summer when I don’t show up? anxiety ++++.
Don’t deal with this company, you have been warned.

Even now almost 1 week later, 2 more direct emails sent and a reply to say they have “escalated” there is still no helpful answer to my question. Just confirm my booking is cancelled!!!
I’ve have moved from despair to anger and disgust. What a way to treat customers. Awful company!!!

UPDATE. After 6 weeks OYO now confirms my booking is cancelled. Surely time to update their IT systems to make cancellation easy and customer friendly. Not a company I will ever use in the future. CAUTION!!!!

Such a stupid booking service. you can’t modify the booking, there is no customer service to help you out, app is equally useless, everything is just so stressful from the start. Seriously, do not book from here. From the get go the confirmation email doesn’t look legit at all, price is too good to be true in comparison to other booking sites, but now it makes sense because it is a scammy website. One star rating is already generous. This app deserves to be dumped to the bin.

It’s a shame you have to select a star at all. I’m sorry to say this is by far the worst service I have ever experienced. Made a booking that I am currently trying to cancel. Verified I no longer wish to stay with them and I do not wish to be charged. Tried to cancel myself online OTP doesn’t work, called and finally got my details across to the operator and I got cut off no one attempted to call me back. I am now communicating through WhatsApp texts not being given any information. Now frustrated that cancelling a hotel room is taking all day! I am then told my request is under review and may take 7-14 days to complete. I’m sorry but what a load of bullshit. AVOID if you would like to keep your sanity intact. If this transaction goes through I’m out €200 I’m not happy

UPDATE FOR THE OYO TEAM:
thank you for responding. Please cancel this booking immediately.
Booking ID: NXOZ8335
Ticket ID: 8831084608
This is a pay at property booking, please action this cancellation now and send confirmation

We booked one night stay at Llyndir Hotel Wrexham. On arrival, after 8 hours journey, we found this hotel had been closed since 2020. Obviously a scam being ran by Oyo. We were lucky enough to find another hotel. The reviews, comments and photographs shown on Llyndir Hotel website are false with the photographs being from pre 2020.

Booked Hotel346, a hotel associated with OYO although I booked and paid through booking.com. On arrival I found that the hotel was fenced off and clearly no longer trading. The place is still bookable on both booking.com and OYO sites which to me is little more than a scam. So far I have failed to get my payment refunded.