ONErpm Omdömen 

189
TrustScore 3 av 5

3,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Tive a minha conta de hotmail hackeada e contactei a microsoft para tentar recuperar o meu email, porem eles desativaram o email por questoes de segurança e esse era o meu email de acesso à ONErpm e d... Se mer

Betygsatt 5 av 5 stjärnor

The response team worked like a family and was always compliant. They served me as a young master with patience and dedication confirming and completing my requests. I felt so well served and in co... Se mer

Betygsatt 5 av 5 stjärnor

I love how fast ONErpm replies to their users which I am one of them. Submit a ticket and in just 2 days maximum you get a reply fixing up the problem already even before you reply back to them which... Se mer

Betygsatt 1 av 5 stjärnor

They don't pay your money. As simple as that. They decide themselves when they want to pay, and when they don't, and how long you wait - for any imaginary reason. Any their financial issue will becom... Se mer

Företagsinformation

Skrivet av företaget

A powerful self-service platform providing a full suite of automated marketing, promotional, accounting, and business intelligence tools and solutions giving creative professionals full control over the distribution workflow.


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

189 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 81 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(189)

46 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Stolen Money.

They locked my account and I’m owed thousands in royalties. They were pretty vague as to why they decided to close my account. I make everything myself. I don’t understand why i got suspended. I may need to take legal action to get my money back. Absolutely ridiculous. I would go with a paid distributor.

22 februari 2023
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, Lgf!

In order to verify, could you send me your ONErpm e-mail account, please?

When an account is passing through copyright issues, our copyright team notify directly the account, so the artist can also be heard.

You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).

Betygsatt 1 av 5 stjärnor

Cuando sera que pueda subir un…

Cuando sera que pueda subir un sencillo? No cargan los archivos de audio, uno solo pierde el tiempo intentantdo.

4 april 2023
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, Socis!

We are sorry to hear that. Could you contact us opening a ticket in your ONErpm account with the title "Trustpilot", please?

For the best experience on our platform, we suggest you use Google Chrome as your browser and clear your cache.

Try converting the audio to .flac, and the cover image to .jpeg.

Sometimes the “Missing asset file” error happens when the file name is different from the song name. Please try to change the file’s name to match the song’s name.

Also, if your device is not with the correct hour and date, your upload can be affected.



You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).

Betygsatt 1 av 5 stjärnor

Do Not Recommend This Distributor

With one release it was music refused to editorial reason, then it says quality of the music as being the reason it is not distributed? And before this I tried a release that was already released with other distributor (just maybe moving to this distributor) but then it was not on ITunes, not on YouTube, not on iTunes ringtones?? Right now I cannot recommend this!!

21 mars 2023
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, !

We are sorry to hear that. Could you contact us opening a ticket in your ONErpm account with the title "Trustpilot", please?
We understand your question, but our curators analyze the content according to the guidelines given to us by the digital platforms.

Some stores, such as iTunes, YouTube and Facebook, have pre-established rules that do not allow the distribution of content that may cause copyright conflicts with other artists.

These stores have a very severe phonogram recognition system, which sometimes creates a conflict even if the beat is not exactly the same as the reference they find.

Therefore, we work in this way with the purpose of preventing the artist from entering his album and later being removed from the platform, which hinders the dissemination of the work and generates an inconvenience.




You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/latest-en/release-standards-and-content-quality/).

Betygsatt 1 av 5 stjärnor

Takes an enternity to answer

20 mars 2023
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, Justus!

We are sorry to hear that. Could you contact us opening a ticket in your ONErpm account with the title "Trustpilot", please? Usually it takes less than 2 business days to our support team to answer a request and they will be glad to help!


You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).

Betygsatt 1 av 5 stjärnor

Dont waste time..Try another distributor.

They are fraud ! They blocked my account for some false claims even I produced all the legal documents but they are not ready to listen at all and every time they are replying with automated copy paste answer. They are holding my revenue over 1200 USD. Its been more than six months and they are not releasing my fund. Its very frustrating situation, totally helpless for my own earned revenue.

21 februari 2023
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, Bikash!

In order to verify, could you send me your ONErpm e-mail account, please?

When an account is passing through copyright issues, our copyright team notify directly the account, so the artist can also be heard.

You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).

Betygsatt 3 av 5 stjärnor

Unrelated cut-n-paste in Portuguese to tickets

I had a release with them. It went OK. Then I had a special version of the same song that I wanted to release. In the form I put it like this:
Song Title (Name of Special Version)
Well, whoever approved the release deleted the whole parenthesis, so now I have two different recordings with the same metadata which will bring me problems with Spotify. I opened a ticket and tried changing the title in the ticket but instead got a copy-paste rejection with a completely unrelated response in Portuguese by someone called Daniela!!!
(I have google translate so I can tell what she cut and pasted and is totally unrelated to adding version name to the song title)
Ticket ID
4341612
Update... They solved it the second time around, though there is a ticket left open and there is no way of closing it.
Ticket ID
4358152

20 februari 2023
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, Dario!

Our team is diverse and works from all around the world. We are sorry for your setback, but we are glad that things resolved in the end.

You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).

Betygsatt 1 av 5 stjärnor

Crappy music distributor

Crappy music distributor, uploaded my beat keeps flagging it cause of my tag thinking I stole it, like cmon that's not necessary

15 juni 2022
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, !

We are sorry to hear that. We understand your question, but our curators analyze the content according to the guidelines given to us by the digital platforms.

Some stores, such as iTunes, YouTube and Facebook, have pre-established rules that do not allow the distribution of content that may cause copyright conflicts with other artists.

These stores have a very severe phonogram recognition system, which sometimes creates a conflict even if the beat is not exactly the same as the reference they find.

Therefore, we work in this way with the purpose of preventing the artist from entering his album and later being removed from the platform, which hinders the dissemination of the work and generates an inconvenience.



You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).

Betygsatt 5 av 5 stjärnor

ONEprm IS cooler than distrokid

9 februari 2023
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, r boy!

We are very glad to hear that ^-^.

We're always trying to improve our service and platform, it's always good to know we're on the right track.

Thank you for the partnership.

Betygsatt 1 av 5 stjärnor

I have just changed distributors from…

I have just changed distributors from Distrokid to One RPM for the better analytics. So far it has been disastrous. Despite having assured me that all I needed to do was contact them as soon as my contract with distrokid was terminated - they took forever to respond and my music has now been off streaming sites for close to a week.
In addition, as other reviewers have already pointed out, they have replied to me in Spanish???? I don't speak Spanish. Rejected 3 singles because they say faulty audio files- the audio files are perfect. Rejected singles because of writers credit? There is no space for writers credit and finally the cherry on the cake because one of the album covers says Dos Floris & Friends (members of the public participated in the recording). They say I need to add artist as Dos Floris & Friends which is impossible.
Its been a nightmare the whole way through.

31 januari 2023
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, !

We are sorry to hear that. Could you contact us opening a ticket in your ONErpm account with the title "Trustpilot", please? Usually it takes less than 2 business days to our support team to answer a request and they will be glad to help!


You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).

Betygsatt 5 av 5 stjärnor

Son muy profesionales en lo que hacen.

Son muy profesionales en lo que hacen, al publico latinoamericano lo atienden estupendo, muchas gracias por el servicio, solucionan cosas difíciles en poco tiempo y responden todas las dudas en corto tiempo, genial.

24 januari 2023
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, Josue!

We are very glad to hear that ^-^.

We're always trying to improve our service and platform, it's always good to know we're on the right track.

Thank you for the partnership.

Betygsatt 2 av 5 stjärnor

Too much going wrong with this service

ONErpm is not good. support takes forever to reply, correcting typos are IMPOSSIBLE. once you type the track title, if u try to edit it, it shows edited temporarily but is stuck to the first error, doesnt change. I CANT SCREAM THIS ENOUGH, YOUR SUPPORT IS TERRIBLE. It's better you add a charge and treat premium users seriously than treat them poorly because it's free.

23 december 2022
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, Ediongsenyene !

We are sorry to hear that. For greater agility when requesting updates to your content, we provide a ticket system for operational demands. To open your request, just go to Support> My Tickets, click on “Create new ticket” > Request Album Update > select the album and upload the new track/ artwork/ title.




You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).

Betygsatt 1 av 5 stjärnor

Smg kingpin has been conned by music distributors called onerpm

My Name is SMG kingpin, I am a artist from south Africa. I've had a really bad experience with onerpm, they've been stealing from me since 2018 when I started distrusting music with them. At first I didn't take it serious but then it became worse. I've put them to the test several times by buying subscriptions with spotify, Napster music and tidal. Then streaming my own music months on end with other people that listens to my music too. At the end I never really saw money from it if I logged a dispute I would always get a robot messege from them telling me when each store pays and all that. But the royalties never made it to my account. One time they had put a $140 dollars into my account and when I withdrew it they took it back and told me it was a technical errer and they had a experienced technician fix it. At the time that really bothered me so I tried to get them to give back the money, but had no luck. I've been listening to my music lately for moths on end and promoted it well but still no money was reaching into my account so I decided to ask them to take off the musivmc on all the stores they've put it on. They were telling me about terminating the contract I had with them I told them yes they could but just pay me my outstanding royalties they've collected so far. Tonight I tried logging into the onerpm dashboard but couldn't get in, then I remembered they've probably terminated the contract. So yes all the musivmc is gone from all the stores, I can't log into the account anymore and no outstanding royalties for me. But as SMG Kingpin I'm a very threatfull artist I like fixing problems so I will take this up with professionals, as I don't like to get robbed and conned. So I advise artist to not even try to give you're music to them unless you want to end up like me. I would have Givin the a minus zero starts if that option was available just to show how I'm feeling. But I have decided to treat this like any other loss and move on, as all the music I have distributed with them I got onto cdbaby pro publishing so my music might just do way better. So please please avoid onerpm they are the worst professional cons I've seen in a long time. #SMGkingpin.

22 december 2022
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, Smg!

Sorry, could you give me more details about this case, please?

The stores have a time to transfer the values ​​to ONErpm. Usually about 30 days after the end of the current month. Also, the amount is not fixed, as the payment is always calculated on a pro-rata basis. The average is made considering some points such as: number of plays, region of play, if the play was generated by premium or freemium user, etc.

In order to clarify your doubts, you can access our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).

Betygsatt 1 av 5 stjärnor

DOESN'T WORK

IT SIMPLY DOESN'T WORK! Support answers once in two weeks with ready-made answers that do not correspond to your request.

I uploaded a EP and a single. EP was approved after 14 days even though description says up to 5 days to popular stores.

and now SINGLE IS STILL NOT APPROVED EVEN THOUGH IT IS ONE MONTH ALREADY

2 november 2022
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, Alex!

We are sorry to hear that. Could you send me your e-mail account, please? Usually it takes only 2 business days to our approval team verify the album (to approve or reject).

In order to clarify your doubts, you can access our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).

Betygsatt 1 av 5 stjärnor

Don't waste your time, choose another distributor!

I regret having not come accross with these reviews before starting configuring my realease on their website and, especially, before reading their endless contract.

A total waste of time! I honestly do not know which are the criteria they use to reject original properly recorded music with original artwork. I really would like to understand that because it is nonsense to me.

Furthermore, if you ask for the reasons of the rejection, they only give you some vague template answers.

Make yourself a favor and use another digital distributor.

5 december 2022
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, Giovanni!

Our curators analyze the content according to the guidelines given to us by the digital platforms.

Most of the stores have pre-established rules that do not allow the distribution of content that may cause copyright conflicts with other artists.

These stores have a very severe phonogram recognition system, which sometimes creates a conflict even if the beat is not exactly the same as the reference they find.

Our system contains a program that searches for recognition in all material already published in stores, in addition, our team uses external programs such as AHA, to confirm recognition.

If the content is identified in a song already published and still in stores, our team performs a manual check and notifies the artist about what happened.

In any case, our support team will always be there to help you. You can open a ticket on your account, and it will be answered within 24 hours.

In order to clarify your doubts, you can access our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).

Betygsatt 5 av 5 stjärnor

One of the best music distributors

It has good customer support that gives you an answer in a short time, it has a very intuitive interface that you quickly get used to, a very good variety of options, totally free.

16 juli 2022
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, David!

We are very glad to hear that ^-^.

We're always trying to improve our service and platform, it's always good to know we're on the right track.

Thank you for the partnership.

Betygsatt 1 av 5 stjärnor

You won't know if you're fired, robbed or both

We published an album 6 years ago with not much trouble. When we presented ourselves with our new album this year the distribution process was very similar and going on (Spotify for artists was mentioning our upcoming release on our page). We had our account blocked for breach of the policy of the website and both albums are being taken down now. When we asked what had been breached, we received an evasive answer based on a copy/paste section of their terms and agreements and the ticket was closed.
We still don't know what is going on but we are facing being late for our release date and we can't do anything else with our account.
We can understand a disagreement might exist but then a precise explanation as to what is the problem and how to solve it must be given. We feel like being fired and robbed of our time.
This is very unprofessional and opaque, we cannot possibly recommend this service to anyone.

24 november 2022
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, Bobby!

We are sorry to hear that. In order to verify, could you send me your ONErpm e-mail account, please?

In order to clarify your doubts, you can access our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).

Betygsatt 1 av 5 stjärnor

The worst support I've ever run into..

The worst support I've ever run into... We use several distros, depending on the features each one offers (spends, stores, release date...). And it's incredible the way they close tickets without giving you the chance to respond not even once. The answers are the FAQ ones they copy-paste, the ones we usually read before opening a ticket, and you end up asking them for some light.

You can't pick the stores where you want to deliver your releases in addition.

If anything goes wrong, you need to know what's going on. Otherwise, you're going to end up uploading an album over and over until you get the key. Nowadays, this waste of time and putting at risk the release date is not admissible.

1 november 2022
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, Jerry!

We're always trying to improve our service and platform. In this case, could send your ONErpm e-mail account, please?

Our distribution package is free and works in a closed way so that your work is available on the largest number of digital platforms and worldwide, that is, your album will be sent free to all platforms available on our website. So, it's way it is not possible to choose the stores.

In order to clarify your doubts, you can access our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).

Betygsatt 1 av 5 stjärnor

The worst distributor to ever exist

The worst distributor to ever exist. They have one of the worst support teams I have ever seen. They banned me for now reason and I lost so much money. STAY AWAY

3 november 2022
Omdöme utan inbjudan
Logotyp för ONErpm

Svar från ONErpm

Hello, Pap!

In order to verify, could you send me your ONErpm e-mail account, please?

When an account is passing through copyright issues, our copyright team notify directly the account, so the artist can also be heard.

You can also clarify your doubts, through our FAQ (https://onerpm.com/support/faq) or even our blog (https://blog.onerpm.com/).

Betygsatt 1 av 5 stjärnor

Please Avoid Distribution With This Joke of a Distribution Company!

I hate this company simply because they reject a lot of material and don't give a reason why leaving the artist to figure it out for themselves which can be a real pain in the butt. And even once you figure out what may be the issue (by yourself), they still deny your material. I've distributed through CD Baby and also Amuse and never had the problems I've had with OneRpm. Their customer service is probably run by bots so you're always given some generic response when you reach out to them. They also forgot to distribute my music to Tidal in the past which I had to figure out later on and remind them to do. These kind of problems shouldn't be happening with a company that takes a bigger percentage from the artists.

Avoid this company, avoid the headache and go somewhere reputable. I prefer Amuse. Been a much better experience.

16 oktober 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Distribution

I have distributed several videos with One Rpm and I must say that their service is good. There were some delays and / or small errors, but the support team was kind to help us resolve any issues. I want to give 5 stars (instead of 4) for encouragement.

27 september 2022
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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