Olivia May Ltd Omdömen 

634
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Items packaged well. Easy to order. Quick delivery. Good customer service. Excellent clothes. I am always very pleased with my purchases. Thank you

Betygsatt 5 av 5 stjärnor

The large access to high end diverse fashion design companies that Olivia May engages with is extraordinary. High quality service from staff has been the constant. There is immediate response to ord... Se mer

Betygsatt 1 av 5 stjärnor

I received my order for earrings and when they arrived was so dissapointed. The quality of them was poor , considering they were advertised at over £100 and on offer for £19.99 thought they would... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

OM has not disappointed me yet. I have made multiple purchases from the UK’s OM online store. Shipping is quick, so quick that I often receive before other shipments from here in Australia. I love the... Se mer

Företagsinformation

  1. Klädbutik

Skrivet av företaget

Established 2013, Olivia May has been the ultimate shopping destination for niche international and UK fashion designers. Providing effortless fashion for contemporary women, Olivia May stocks luxury womenswear, footwear and accessories. Olivia May boutiques and showrooms are available in Oxford and Cheshire. Located in the heart of Oxford's bustling cafe and arts Jericho district, Olivia May is the ultimate destination for styling and choice. The Cheshire Showroom offers the perfect private shopping experience in the relaxed area and countryside of Ashton Hayes. Please note our only website is oliviamay.org we are not connected to any other sites or companies.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

634 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(634)

76 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Awful company

Awful company. Ordered a dress it took 3 weeks to arrive paid £45 . Arrived after my event. Horrendous quality Wanted to return had to pay to return to China. I sent it over a month ago and I'm still waiting for my money back. Do not use this company its awful

22 november 2024
Omdöme utan inbjudan
Logotyp för Olivia May Ltd

Svar från Olivia May Ltd

Hello,

After looking into your review and the details we received, we can confirm this was not purchased from Olivia May www.oliviamay.org as we pride ourselves on providing high quality European designers from our UK based business with our returns going to our Oxford Boutique.

If you would like anymore information, please contact our customer service team customerservice@oliviamay.org.

Please can you confirm you have ordered from our website www.oliviamay.org and not "Olivia Mae" as this is not connected to our company in anyway.

Kind regards, OM Team

Betygsatt 1 av 5 stjärnor

Billig Ware aus China

Billig Ware aus China. Versteckt! Dauert eine Ewigkeit bis das Produkt kommt. Vor 8 Tagen bestellt immer noch in China.
Nie wieder. Bestellen Sie nicht dort.

18 november 2024
Omdöme utan inbjudan
Logotyp för Olivia May Ltd

Svar från Olivia May Ltd

Hello,

After looking into your review and the details we received, we can confirm this was not purchased from Olivia May www.oliviamay.org as we pride ourselves on providing high quality European designers from our UK based business, where we ship from the UK no china.

If you would like anymore information, please contact our customer service team customerservice@oliviamay.org.

Please can you confirm you have ordered from our website www.oliviamay.org and not "Olivia Mae" as this is not connected to our company in anyway.

Kind regards, OM Team

Betygsatt 1 av 5 stjärnor

I bought a dress from these guys that…

I bought a dress from these guys that not only took WEEKS to arrive it was also the WORST quality I’ve ever seen. This dress was in the sale at £45 & is disgusting they are charging this for the quality let alone full price of £79 ??? The dress is absolutely horrendous & looks nothing like the dress on line . I’ve been offered a part refund but this simply isn’t good enough & I feel I’ve been scammed big time . DO NOT ORDER .

15 oktober 2024
Omdöme utan inbjudan
Logotyp för Olivia May Ltd

Svar från Olivia May Ltd

Hello,

After looking into your review and the details we received, we can confirm this was not purchased from Olivia May www.oliviamay.org as we pride ourselves on providing high quality European designers from our UK based business.

If you would like anymore information, please contact our customer service team customerservice@oliviamay.org.

Please can you confirm you have ordered from our website www.oliviamay.org and not "Olivia Mae" as this is not connected to our company in anyway.

Kind regards, OM Team

Betygsatt 2 av 5 stjärnor

Poor customer service

I am very sorry to write this review especially as it was my first purchase from Olivia May.
I bought a beautiful trouser suit specifically for our 2nd honeymoon probably a few months ago in anticipation of our Seychelles trip. It was in perfect condition.
We set off in October & I wore the outfit to travel & felt very special & had positive comments about it.
However when I took the jacket off at our hotel I noticed that the thin fragile lining which purposely hung below the main jacket had long strands hanging from it that looked quite unsightly.
I took pictures of this & sent a message to Olivia May explaining this asking if I could send the pictures. I then trimmed only the strands as I needed to wear the outfit again & just couldn’t with these strands dangling & hadn’t heard from Olivia May at this point.
However I did then hear from someone at the company saying there was nothing they could do now & they wouldn’t investigate further as I had cut the lining & should have mentioned it when I received the item although I had explained it didn’t happen till I actually wore it. They said that this make of clothes are frayed which I totally understand, frayed is one thing but thin dangling, hanging strands is another.
To be honest I was not expecting the company to do anything except maybe explain or suggest something I could do to prevent it happening in future as it will keep happening. I didn’t ask for a replacement or refund as love the item but felt the tone of the short email was unnecessary & unhelpful especially as the outfit was quite expensive & the first item I had purchased from them. I guess from a reputable company like that I was wanting just a little interest & for them to at least be willing to look at the photos rather than being quite dismissive. I was sad it wasn’t forthcoming.
I buy a lot of unusual expensive items & was hoping this would be a positive company to deal with. It’s not when things go right that you necessarily notice or need help but when things don’t go quite so well it’s how these things are handled. A little customer service goes a long way in my business.
However as I said I love the item & will find a way to get it fixed.

12 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Respectez vos délais de livraison nous…

Respectez vos délais de livraison nous n'avons pas encore été livrés !!!!!

24 september 2024
Logotyp för Olivia May Ltd

Svar från Olivia May Ltd

Hello Nathalie,

Thank you for your feedback, after looking into your order I can see your order was shipped via Royal Mail on the 25/9/24 less than 24 hours after ordering, all European orders shipped via Royal Mail are reliant on your local postal service and can take 7-10 working days *up to 3 weeks.

If you would like to contact our customer service team who can assist you further, please contact them on customerservice@oliviamay.org

Many Thanks
Olivia May Team

Betygsatt 1 av 5 stjärnor

Slechte kwaliteit! En meer dan 2 weken wachten!

Item pas na meer dan 2.5 week mogen ontvangen. Lijkt allesbehalve op het item op de foto's, slechte kwaliteit.
Stond nergens vermeld in welk materiaal het kledingstuk gemaakt is (had het dus zelf al kunnen weten). Retour zelf te bekostigen, blijkt nu naar Azië te moeten. Kost me dus allicht meer dan het kledingstuk zelf. Rommel!

12 september 2024
Omdöme utan inbjudan
Logotyp för Olivia May Ltd

Svar från Olivia May Ltd

Hello,

After looking into your review and the details we received, we can confirm this was not purchased from Olivia May www.oliviamay.org as we pride ourselves on providing high quality European designers from our UK based business.

If you would like anymore information, please contact our customer service team customerservice@oliviamay.org.

Please can you confirm you have ordered from our website www.oliviamay.org and not "Olivia Mae" as this is not connected to our company in anyway.

Kind regards, OM Team

Betygsatt 1 av 5 stjärnor

Awful customer service

I ordered a dress on the 9th of August, it’s now ween three weeks and it isn’t here. When I contact them they send me a generic email saying to contact them if I’ve already waited 5-10 days. I’ve told them many times how long it’s been and again more generic emails. I needed the dress for a wedding. I’m appalled but such awful customer service

31 augusti 2024
Omdöme utan inbjudan
Logotyp för Olivia May Ltd

Svar från Olivia May Ltd

Hello,

After looking into your review and the details we received, we can confirm this was not purchased from Olivia May www.oliviamay.org as we pride ourselves on providing high quality European designers from our UK based business.

If you would like anymore information, please contact our customer service team customerservice@oliviamay.org.

Please can you confirm you have ordered from our website www.oliviamay.org and not "Olivia Mae" as this is not connected to our company in anyway.

Kind regards, OM Team

Betygsatt 1 av 5 stjärnor

ich habe nike air bestellt aber ganz…

ich habe nike air bestellt aber ganz einfache billigschuhe erhalten. passt auf bestellt da nichts. ist völliger betrug

29 augusti 2024
Omdöme utan inbjudan
Logotyp för Olivia May Ltd

Svar från Olivia May Ltd

Hello,

After looking into your review and the details we received, we can confirm this was not purchased from Olivia May www.oliviamay.org as we pride ourselves on providing high quality European designers from our UK based business.

If you would like anymore information, please contact our customer service team customerservice@oliviamay.org.

Kind regards, OM Team

Betygsatt 1 av 5 stjärnor

schlechtester shop den ich kenne!

schlechtester shop den ich kenne!! falsche bilder zu den produkten.. man weiss gar nicht was man kauft, da das bild gar nicht dem produkt entspricht.. finger davon lassen.. das sind BETRÜGER!!!

26 augusti 2024
Omdöme utan inbjudan
Logotyp för Olivia May Ltd

Svar från Olivia May Ltd

Hello,

After looking into your review and the details we received, we can confirm this was not purchased from Olivia May www.oliviamay.org as we pride ourselves on providing high quality European designers from our UK based business.

If you would like anymore information, please contact our customer service team customerservice@oliviamay.org.

Kind regards, OM Team

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